Tagterrasse

Anmeldelser af Hotel Villa Pamphili Roma

4 out of 5
Hotel Villa Pamphili Roma
Via Della Nocetta 105, Rome, RM

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 142 af i alt 224 anmeldelser" "
Bedømmelse på 8 − Udmærket. 49 af i alt 224 anmeldelser" "
Bedømmelse på 6 − Okay. 20 af i alt 224 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 224 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 224 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Christian

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 5 nætter i oktober 2023
Svar fra Stefano, Guest Relation & Club Manager den 4. nov. 2023
We're truly sorry to hear that your recent stay with us didn't meet your expectations. Your feedback is important to us, and we apologize for any inconvenience you may have experienced. We are committed to providing the best possible experience for our guests, and we will take your comments into account as we work to improve our services. We appreciate your feedback and hope that you would consider giving us another opportunity to provide you with a better experience in the future. Sincerely,

8/10 Udmærket

Frederik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotel uden for Rom.
Selve hotellet er fantastisk, det er hyggeligt og har nogle flotte værelser. Der er god service og venligt personale! Dog ligger Hotellet ikke sindsygt godt i forhold til byen, man skal gå minimum 20 minutter for at komme ned til byen hvor der er restauranter og cafeer. Desuden er hotellets egen tagterrasse restaurant ikke besøget værd, maden og drikkevarerne er meget dyre i forhold til hvad det er, resturanten forsøger at være enormt fornem men rammer helt ved siden af i forhold til kvalitet og pris. Dog har hotellet en dejlig pool og en god morgenmad.
Overnattede 3 nætter i juli 2023
Svar fra Stefano, Guest Relation & Club Manager den 5. aug. 2023
Thank you for your review. It's great to hear that the hotel itself is fantastic, cozy, and has beautiful rooms. The service provided by the friendly staff was commendable as well. We hope you had a memorable time in Rome, and if you need assistance with anything else in the future, don't hesitate to reach out. Safe travels!

6/10 Okay

Michell Rose

Overnattede 5 nætter i juli 2023
Svar fra Stefano, Guest Relation & Club Manager den 28. jul. 2023
Thank yo for your feedback. We hope to see you soon again in our Urban Resort.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i maj 2023
Svar fra Stefano, Guest Relation & Club Manager den 7. jun. 2023
Thank you for your review. Hoping to see you soon in Roma. Ciao!

8/10 Udmærket

Sanne

Overnattede 4 nætter i juni 2022
Svar fra Alla Kurovska - Guest Relations Manager den 20. aug. 2022
Dear Sanne,thank you for your review that we are very happy to receive. We will work hard to deserve your fullest mark on your next stay. We look forward to welcoming you back soon!Sincerely yours,Alla Kurovska - Guest Relations Manager

6/10 Okay

Kent

Rejste med familie
Synes ikke om: Rengøring
Overnattede 1 nat i juli 2021
Svar fra Olga Piscopo den 19. aug. 2021
Dear Kent, we want to thank you for your stay with us! We woud like to receive more feedback about your experience. Please, do not hesitate to contact us directly. Kind regards,

6/10 Okay

Aboubakar, Thiaroye

Rejste med partner, Forretningsrejsende
Great
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Michael, San Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved our stay here. The staff was amazing, everyone from the front desk to the restaurant. Staff was helpful, friendly, and made our stay one of the best on our trip to Italy. We booked this hotel because it was away from the center of Rome a little bit so we could get some rest and everything was great. The breakfast was good. The restaurant in the evening was good and again the people working in the restaurant were the best! I would stay here again Anytime I was in Rome!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Janie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Ian

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Had fleas in the hotel. Hotel is miles away from Rome - ridiculously the shuttle bus charges €5 each way and is not very frequent. Positive: amazing swimming pool
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Virat

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, nice breakfast.
Overnattede 2 nætter i maj 2024
Svar fra Stefano, Guest Relation & Club Manager den 21. maj 2024
Thank you for your review. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel - fresh and clean rooms - excellent breakfast - transport limited and so needed taxis. But a lovely place to come back to.
Overnattede 2 nætter i maj 2024
Svar fra Stefano, Guest Relation & Club Manager den 21. maj 2024
Thank you for your review. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

8/10 Udmærket

Edan, Costa Mesa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet hotel property outside of the busy city of Rome. About a 30 minute ride to anywhere we had to go. Free breakfast was nice but did not have a selection that we enjoyed that much. Room was spacious and clean and quiet. Bathroom was roomy and nice. Shower had two options of water which was nice after a long day. Bed was firm and comfortable. Easy to stream Netflix to the TV. All staff was very accommodating and friendly at all times.
Overnattede 4 nætter i maj 2024
Svar fra Stefano, Guest Relation & Club Manager den 21. maj 2024
Thank you for your review. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

8/10 Udmærket

R., Zwijndrecht

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024
Svar fra Stefano, Guest Relation & Club Manager den 11. maj 2024
Thank you for your review. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

10/10 Fremragende

Mathew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Stefano, Guest Relation & Club Manager den 11. maj 2024
Thank you for your review. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

6/10 Okay

Giovanni

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
It’s ok
Overnattede 1 nat i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 5. maj 2024
Grazie per la sua recensione. Speriamo di rivederla al più presto nel nostro hotel. A presto

6/10 Okay

Marc

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Spa extra kostenpflichtig und viel zu klein - Betten im Zimmer quietschten ohne Ende
Overnattede 4 nætter i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 1. maj 2024
Thank you for sharing your feedback. We're sorry to hear that you found the size of the SPA not up to your expectations and that you experienced squeaky beds in your room. The SPA is an additional service that incurs an extra cost as it offers a luxurious and wellness-focused experience for our guests. Regarding the beds, we would have been happy to accommodate a room change during your stay to ensure your comfort. We appreciate your comments and will take them into consideration to improve our services.

10/10 Fremragende

massimo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is brand new (fully refurbished) with high competence and taste. Personnel young, kind and dedicated. Parking is easy and not far from the centre. I will come back for sure.
Overnattede 3 nætter i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 1. maj 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at our newly refurbished hotel and that our personnel exceeded your expectations with their youth, kindness, and dedication. It's great to know that you found parking easy and that our location, while not far from the center, provided convenience during your visit. We appreciate your kind words and are delighted to hear that you plan to return. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,

10/10 Fremragende

Natalie, MIAMI

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 27. apr. 2024
Thank you Natalie for your lovely feedback. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

10/10 Fremragende

Arthur

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’m a very experienced traveler: Hotel Pamphili is an up-to-date clean/trendy oasis, with great gym and grounds surrounding pool facilities. Also the food at this hotel is fantastic.
Overnattede 2 nætter i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 23. apr. 2024
Thank you for your kind words and for choosing to stay at Hotel Pamphili Roma. We're thrilled to hear that you, as an experienced traveler, found our hotel to be an up-to-date, clean, and trendy oasis. It's fantastic to know that you enjoyed our gym facilities and the beautiful grounds surrounding our pool area. We're especially pleased that you appreciated the quality of our food. Our culinary team works hard to provide delicious and memorable dining experiences for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please feel free to let us know. Best regards,

8/10 Udmærket

Rakesh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
1. There was a bigger group staying at that time. The music was loud in the evening when they were partying. I believe it can happen from time to time. I did not create any fuss about it. It was understandable. At other times, it was quiet and a safe surrounding. 2. I took a taxi to go to the city and back on most days. In the morning, there is a shuttle service to go to Rome. The shuttle service is Euro 5 per person. The taxi was around Euro 15 per journey to the nearest metro station.
Overnattede 6 nætter i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 16. apr. 2024
Thank you for your feedback. We're glad to hear that overall you enjoyed your stay with us. Regarding the noise from the larger group, we apologize for any inconvenience this may have caused. While we strive to ensure a peaceful environment for all our guests, occasional events or gatherings may lead to increased noise levels. We appreciate your understanding and patience in this matter. Regarding transportation, we're pleased to offer both shuttle service and assistance with taxi arrangements to help our guests explore the city conveniently. We understand that the cost of transportation can add up, and we appreciate your feedback on this aspect of your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards,

10/10 Fremragende

Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is excellent, all the facilities are fist class and the service is nothing out of extraordinary. Breakfast buffet is absolutely superb with choices for all tastes and the service during breakfast was very effective and welcoming. The food in the restaurant was a traditional feat with a modern twist providing a great dinning experience without leaving the property. Love Villa Pamphili. Jose, Ana and Melissa
Overnattede 7 nætter i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 13. apr. 2024
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the excellent location, first-class facilities, and extraordinary service at our hotel. It's fantastic to know that you found the breakfast buffet superb and that you had a great dining experience at our restaurant. We truly appreciate your kind words and look forward to welcoming you back to Villa Pamphili in the future!

10/10 Fremragende

Pietro Rosario

Overnattede 1 nat i april 2024
Svar fra Stefano, Guest Relation & Club Manager den 19. apr. 2024
Grazie per la sua recensione! Siamo felici che abbia avuto un ottimo soggiorno. Speriamo di rivederla al più presto

10/10 Fremragende

Sofia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel could not have been a better choice! Its beautiful inside and out, cozy, clean, and the service is great all throughout!!The breakfast was something to look forward to each day, Diana being one of the nicest people to help out whenever needed. Also try a spa day if time permits! 20 mins from center rome and train stations, accesible by taxi/Uber.
Overnattede 6 nætter i marts 2024
Svar fra Stefano, Guest Relation & Club Manager den 13. apr. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at our hotel. It's great to know that you found the hotel beautiful, cozy, and clean, and that you appreciated the excellent service provided by our staff. We're glad that Diana was able to assist you and that you enjoyed the breakfast each day. A spa day sounds like the perfect way to relax and unwind! Thank you for recommending it. We're delighted that our location worked well for your needs, and we hope to welcome you back again soon for another enjoyable stay!

8/10 Udmærket

Maria

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i marts 2024
Svar fra Stefano, Guest Relation & Club Manager den 5. apr. 2024
Thank you for your feedback. Can't wait to see you soon again in our Urban Resort

6/10 Okay

Giuseppe

Rejste med familie
Synes godt om: Rengøring, service og personale
WLAN schlecht, Telefonate im Zimmer kaum möglich, Essen für Hotelgäste etwas zu teuer
Overnattede 6 nætter i marts 2024
Svar fra Stefano, Guest Relation & Club Manager den 30. mar. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the WLAN connection and the difficulty in making phone calls from your room. We understand the importance of reliable connectivity and will address this matter promptly to ensure a better experience for our guests in the future. Regarding your comment about the pricing of meals for hotel guests, we appreciate your input. We continuously review our pricing to ensure it aligns with the value we offer, but we will take your feedback into consideration as we strive to provide a more satisfactory dining experience. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future. Best regards,

6/10 Okay

Duangjai

Overnattede 4 nætter i marts 2024
Svar fra Stefano, Guest Relation & Club Manager den 19. apr. 2024
Thank you for your feedback. We're happy you had a good stay. Can't wait too see you soon again in our Urban Resort. Ciao from Roma!

10/10 Fremragende

Nestor De La

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I want to thank you for the very good attention in your beautiful and clean hotel, it was truly a wonderful experience to receive help early even though it was not yet the check in, thanks to Giorgio for his generosity, also to Sandra for her help and patience in helping us in the tours, also to Gianmarco and Prince for taking care of us always with much joy and courtesy... thanks to this beautiful place that has left us a beautiful memories. Nestor & Sarah D.
Overnattede 7 nætter i marts 2024
Svar fra Stefano, Guest Relation & Club Manager den 30. mar. 2024
Thank you so much for your kind words. We are thrilled to hear that you had a wonderful experience during your stay at our beautiful and clean hotel. Providing excellent attention to our guests is always our top priority, and we are delighted that you felt well taken care of. We will make sure to pass along your gratitude to Giorgio for his generosity, Alessandra for her helpfulness and patience in assisting you with tours, as well as Gianmarco and Prince for their joyful and courteous service. They will be pleased to know that they contributed to making your stay memorable. We are grateful for the opportunity to host you, and we are thrilled that you have beautiful memories of your time with us. Please do not hesitate to reach out if you ever decide to visit us again in the future. We would love to welcome you back. Warm regards

10/10 Fremragende

Beata

Overnattede 1 nat i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 22. feb. 2024
Thank you so much for taking the time to share your positive experience! We are delighted to hear that you had a great stay at our hotel. Safe travels, and we hope to host you again soon!

8/10 Udmærket

Rene Josef

Rejste med familie
Synes godt om: Rengøring, service og personale
Un joli endroit duquel on peut aller en ville à peu près pour 15 à 20 €
Overnattede 3 nætter i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 18. feb. 2024
Thank you for your review. Can't wait to see you soon again in our Urban Resort! Ciao from Roma!

10/10 Fremragende

Suneeta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I went there with my kids on a mini break and the hotel was beautiful and clean. The surrounding is nice and picturesque. The staff were very helpful and friendly, breakfast was nice all through out our stay. The hotel was about 15 mins away from the city centre but the Uber drivers are amazing. A very very good stay overall
Overnattede 3 nætter i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 15. feb. 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you and your kids enjoyed your mini break at our hotel. It's fantastic to know that you found the hotel beautiful and clean, and that you appreciated the nice and picturesque surroundings. We are especially pleased to hear your positive comments about our helpful and friendly staff. Providing excellent service is our priority, and it's great to see that reflected in your feedback. We're glad you enjoyed the breakfast throughout your stay, and we appreciate your understanding regarding the distance from the city center. We're thrilled to hear that the Uber drivers were able to enhance your overall experience. Thank you once again for choosing our hotel for your mini break. We look forward to welcoming you and your family back for another very good stay in the future. Best regards,

8/10 Udmærket

Vincenzo

Overnattede 1 nat i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 25. mar. 2024
Grazie Vincenzo per l'ottima recensione. Speriamo di rivederla al più presto nel nostro Urban Resort.

10/10 Fremragende

gioacchino

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unica pecca,albergo lontano dal centro,spostamenti in taxi ( che costano) altrimenti la naveþa con i propri orari Soggiorno, però eccellente.
Overnattede 3 nætter i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 12. feb. 2024
Grazie mille per aver dedicato del tempo a condividere la sua esperienza con noi. Siamo felici di sapere che il suo soggiorno è stato eccellente. Ci dispiace per l'inconveniente legato alla posizione, che ha reso necessari gli spostamenti in taxi. Riconosciamo che la comodità della posizione è un elemento chiave per molti ospiti, e apprezziamo il suo feedback in proposito. Abbiamo preso nota della sua osservazione e continueremo a valutare le opzioni per migliorare l'accessibilità e i trasporti per i nostri ospiti. Nel frattempo, siamo lieti che abbia apprezzato il suo soggiorno nonostante questo inconveniente. Speriamo di darle nuovamente il benvenuto in futuro e di poterle offrire un'esperienza ancora più piacevole. Cordiali saluti,

8/10 Udmærket

Maria elena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 12. feb. 2024
Grazie mille per aver dedicato del tempo a condividere la sua esperienza con noi. Siamo felici di sapere che il suo soggiorno è stato eccellente. A presto!

10/10 Fremragende

Kesseler

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel and friendly team
Overnattede 1 nat i februar 2024
Svar fra Stefano, Guest Relation & Club Manager den 7. feb. 2024
Thank you so much for your lovely feedback. Hoping to see you soon again in our Urban Resort

10/10 Fremragende

Gokhan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Stefano, Guest Relation & Club Manager den 4. feb. 2024
Thank you for your lovely review. Can't wait to see you soon again in our Urban Resort. Ciao from Roma!

8/10 Udmærket

Bjorn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lite på siden men trivelig, flott frokost
Hyggelig sted, litt på siden av sentrale deler. Flott hotel, trivelig og hjelpsom personale og en fantastisk frokost.
Overnattede 3 nætter i januar 2024
Svar fra Stefano, Guest Relation & Club Manager den 31. jan. 2024
Thank you for your review! We appreciate your feedback. We're glad to hear that you found our hotel pleasant, with friendly and helpful staff. It's also great to know that you enjoyed our fantastic breakfast. We hope to welcome you back in the future!

10/10 Fremragende

Assunta

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Stefano, Guest Relation & Club Manager den 28. jan. 2024
Grazie Assunta per l'ottima recensione. Speriamo di rivederla al più presto nel nostro Urban Resort.

10/10 Fremragende

Tommaso

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Stefano, Guest Relation & Club Manager den 9. jan. 2024
Grazie infinite per la sua gentile recensione! Siamo davvero lieti di sapere che la sua esperienza con noi è stata positiva. Il suo feedback è prezioso per noi e ci incoraggia a continuare a migliorare. Sarà un piacere accoglierla di nuovo presto. Grazie ancora per la sua preferenza e per aver condiviso la sua opinione con noi.

8/10 Udmærket

Azariel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the cleanliness of the property. The front desk contains helpful information about how to get around the city and the hotel has a shuttle. However, the shuttle only takes you to a main city square, but use the map to walk to other locations or catch public transportation. I received a free room upgrade with a wonderful view.The breakfast buffet was nice and I thoroughly enjoyed the pleasant service from Yaya, Diana, and Irene the most. Overall, this is a wonderful stay whether you're traveling with a small group or a family.
Overnattede 6 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 9. jan. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the cleanliness of the property and found the front desk information helpful for navigating the city. We appreciate your feedback on the shuttle service and will consider ways to enhance its convenience. We're delighted that you received a complimentary room upgrade with a fantastic view and that the breakfast buffet met your expectations. It's wonderful to hear that Yaya, Diana, and Irene provided you with pleasant service—we'll be sure to pass on your kind words to them. We look forward to welcoming you back, whether you're traveling with a small group or a family. Thank you for choosing us, and we appreciate your valuable feedback!

2/10 Forfærdeligt

Andrey

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 9. jan. 2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your less than satisfactory experience with us. We strive to provide the best possible service to all our guests, and it is disheartening to learn that we fell short in your case. Your concerns are important to us, and we would appreciate the opportunity to better understand the specifics of your experience. If you could provide additional details or contact us directly, we would be more than happy to address and resolve any issues you encountered. We value your feedback as it helps us improve, and we hope to have another chance to make things right for you in the future. Thank you for bringing this to our attention. Sincerely,

8/10 Udmærket

Luca

Overnattede 1 nat i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 9. jan. 2024
Grazie infinite per la sua gentile recensione! Siamo davvero lieti di sapere che la sua esperienza con noi è stata positiva. Il suo feedback è prezioso per noi e ci incoraggia a continuare a migliorare. Sarà un piacere accoglierla di nuovo presto. Grazie ancora per la sua preferenza e per aver condiviso la sua opinione con noi.

10/10 Fremragende

ELHAM

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect in every way
Overnattede 7 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 9. jan. 2024
Thank you so much for your kind review! We are delighted to hear that your experience with us was positive. Your feedback is valuable to us and encourages us to continually improve. It will be a pleasure to welcome you back soon. Thanks again for choosing us and for sharing your thoughts with us.

10/10 Fremragende

Riccardo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 2. jan. 2024
Grazie mille Riccardo per l'ottima recensione. Speriamo di rivederla al più presto nel nostro Urban Resort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ottimo hotel e servizi
Overnattede 4 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 27. dec. 2023
Thank you so much for your amazing feedback. Hoping to see you soon again in our Urban Resort.

10/10 Fremragende

Olga

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect! Welcoming, charming, outstanding. Can’t even imaging being here during the summer month. Super! Thank you!!!! Special thanks to Paolo. :) Bona Natale!
Overnattede 3 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 27. dec. 2023
Thank you so much for your wonderful review! We are delighted to hear that your experience with us was perfect, welcoming, and charming. It's always our goal to provide outstanding service, and we're thrilled that we were able to meet your expectations. We appreciate your kind words about our team member Paolo, and we'll be sure to pass on your special thanks to him. It's great to know that he made a positive impact on your visit. As for the summer months, we hope you get the chance to experience our hospitality again during that time. We strive to make every season memorable for our guests. Wishing you a joyful Buon Natale and looking forward to welcoming you back in the future! Best regards,

10/10 Fremragende

Elvano

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bellisimo
Overnattede 3 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 16. dec. 2023
Grazie per la sua ottima recensione. Speriamo di rivederla al più presto nel nostro Urban Resort!

10/10 Fremragende

Joanna

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was absolutely divine from the pool/breakfast spread/spa. We had a wonderful time and now we are planning to go back next year and repeat this vacation.
Svar fra Stefano, Guest Relation & Club Manager den 11. dec. 2023
Thank you so much for taking the time to share your delightful experience with us! We're thrilled to hear that your stay was absolutely divine, and that you enjoyed the pool, breakfast spread, and spa. It's always our goal to provide a memorable and enjoyable experience for our guests, and we're delighted to know that we succeeded in making your vacation special. We look forward to welcoming you back next year! If there's anything specific you loved about your stay or any preferences you have, please feel free to let us know. We want to ensure that your next visit is just as wonderful, if not even better. Thank you once again for choosing us, and we can't wait to have you back for another fantastic getaway! Best regards,

10/10 Fremragende

onur

Overnattede 3 nætter i december 2023
Svar fra Stefano, Guest Relation & Club Manager den 5. dec. 2023
Thank you for your lovely feedback. So happy that we met your expectations. Cant' wait to see you soon again in our Urban Resort. Ciao from Roma!

10/10 Fremragende

Zsolt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Stefano, Guest Relation & Club Manager den 5. dec. 2023
Thank you for your lovely feedback. So happy that we met your expectations. Cant' wait to see you soon again in our Urban Resort. Ciao from Roma!