Gentile DomenicoInnanzitutto grazie per la sua recensione.Siamo molto spiacenti che la sua esperienza presso la nostra struttura non sia stata del tutto positiva.Avremmo gradito se ci fossero state fornite precise informazioni a riguardo in modo tale da poter migliore il servizio offerto.Cordiali saluti,Lo staff

Dear guest,Thank you for taking your time with this reviewIt would have been helpful if you would have provided us more information regarding your stay so that we could improve the service offered.Best regards,Hotel staff

Dear Jack,Thanks for your review. We are sorry that these things spoiled your stay. For Tv and the pilot that we struggle to understand how it was possible that it was not present in the room, it was enough to call the reception and we would have immediately solved the problem as always happens.Best regards,The Staff

Dear guest,Thanks for your review. We are sorry that these things spoiled your stay. For air conditioning it was enough to call the reception and we would have immediately solved the problem as always happens.Regarding the position, it is honestly very clear on the site therefore I don't think it is necessary to add anything else, Best regards,The direction

Dear Guest,First of all thank you for your review.The staff thanks you for the compliments.About cleanliness,pur rooms are cleaned every day and we try to keep everything working all the time. We are really sorry if something went wrong with you stay and we will surely investigate with the staff and housekeeping department to understand why and improve the serviceBest regardsThe staff

Dear Guest,Thanks for your review.It would have been appreciated to have a detailed review so that we could improve expectations for the future.Best Regard,The Staff

Gentile ospiteInnanzitutto grazie per la sua recensione.Siamo molto spiacenti che la sua esperienza presso la nostra struttura sia stata sgradevole.Per quanto riguarda l'ingresso di animali nel nostro hotel vi è da sempre un supplemento di 15 da saldare per il servizio di igienizzazione e pulizia della stanza con appositi prodotti,mentre per il prezzo della stanza esso dipende dal periodo e soprattuto dalla disponiblità dell'hotel nel periodo in cui si vuole prenotare.Per quanto riguarda la posizione dell'hotel, questa è qualcosa su cui non possiamo ovviamente intervenire, se non fornendo indicazioni e biglietti per utilizzare i mezzi.Le assicuro che indagheremo con il nostro staff per capire dove è possibile effettuare miglioramenti riguardo il servizio offerto.Cordiali salutiLo staff

Dear guest,First of all thank you for finding the time to write this review.We are really sorry that you had such a bad experience. It would have been helpful knowing what went wrong with your stay to better improve our service and try to understand why you were so dissatisfied. In any case we hope that you will reconsider and someday decide to give us the chance to prove you wrong and have a nice experience like many other guests did.Best regardsThe staff

Gentile ospiteInnanzitutto grazie per la sua recensione.Ci scusiamo per il disagio,Le assicuro che indagheremo con il nostro staff per capire dove è possibile effettuare miglioramenti riguardo il servizio offerto.Cordiali salutiLo staff

Gentile ospite,Innanzitutto grazie per la sua recensione e ci scusiamo per l'accaduto.Le assicuriamo che la nostra reception è aperta 24/24. ma indagheremo sull'accaduto per capire cosa sia successo.Per quanto riguarda la posizione dell'hotel, questa è qualcosa su cui non possiamo ovviamente intervenire, se non fornendo indicazioni e biglietti per utilizzare i mezzi. Cordiali saluti,Lo Staff

Dear Guest,First of all thank you for your review.Our rooms are cleaned every day and we try to keep everything working all the time. We are really sorry if something went wrong with you stay and we will surely investigate with the staff and housekeeping department to understand why and improve the service.Best regardsThe staff

Dear Guest,Thanks for your review.About the air conditioning, as we told, in Rome you have to wait for the municipal resolution to be able to make the transition from hot to cold air and during your stay we still didn't have the green light.Also, the position of the hotel is specified on the site and therefor you should be aware of it once you make the reservation.Other than that we are truly sorry if your stay did not go as expected and we will always try to improve our service.Regards,The staff