Dear MiguelDear Guest,Thank you for your comments, we sincerely regret your feeling that there were problems with maintenance and cleanliness during your stay. We are addressing these issues and will take the necessary steps to improve.Thank you for bringing this to our attention.Sincerely,Ilse Jordan, Web Relations.

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

We would have liked to know your detailed comments about your recent stay at our hotel complex. They would certainly help us stay focused on customer satisfaction and meeting our hotel standards.It's a shame we didn't exceed your expectations; Please accept our sincerest apologies, it certainly does not reflect the commitment and quality we have exhibited for many years.

¡Muchas gracias por su comentario! Nos alegra mucho saber que disfrutaron de su estadía en nuestro hotel y que sus hijos se divirtieron tanto con las actividades para niños. Lamentamos la afectación que tenemos de playa, pero esperamos que haya disfrutado de la naturaleza que rodea nuestras instalaciones. ¡Esperamos tener la oportunidad de recibirlos nuevamente en el futuro!

Nos disculpamos por la primera impresión que puedo tener en nuestro hotel, nuestra prioridad es brindar un excelente servicio al cliente durante toda su estadía y debe estar seguro que analizaremos sus inquietudes con todos los miembros de los departamento involucrados para no solo identificar sino reaccionar y resolver dichas incidencias.

Que maravilloso gusto para nosotros saber que disfrutó plenamente de unas maravillosas vacaciones, es un verdadero orgullo, pues nos hace sentir llenos de energía para continuar trabajando día a día para brindar el mejor servicio.Al mismo tiempo apreciamos mucho sus comentarios para mejorar algunos de nuestros servicios, es por comentarios como los de usted que podemos mejorar todos los aspectos del resort.

What a wonderful pleasure for us to know that you fully enjoyed a wonderful vacation, it is a true pride, as it makes us feel full of energy to continue working every day to provide the best service.At the same time we greatly appreciate your comments to improve some of our services, it is through comments like yours that we can improve all aspects of the resort.

We are very pleased to know that you have spent a few nice days on vacation at our hotel, we thank you for choosing us and for sharing your words and observations through this important medium.

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol.Regarding your opinion about the attention provided by the hotel staff, be sure to react immediately to avoid this situation from happening in the future.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and rest assured that we will constantly strive for excellence in our services.We hope to have the opportunity to change your perception in the future.

Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia en nuestro hotel, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas.

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

We are sorry that our decision to preserve the nature around the property was not to your liking. As a company, we strive to be respectful of the environment and value the importance of conserving nature. We appreciate your comments and will take your opinions into account for future projects. Thanks for your feedback!

We are sorry that your experience was not completely satisfactory at our complex. We appreciate your comments and will take your observations into consideration to improve our services and meet the needs of all our guests.We understand that the pool can become crowded at times of high demand, and we are sorry that this has affected your experience as a lover of the open sea. Regarding food, we constantly work to improve the quality and variety of our dishes to satisfy the tastes of all our visitors.We appreciate your comments about the beauty of our outdoor area and are glad that your grandchildren enjoyed their stay. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfactory experience. Thanks for your feedback!

We are very sorry that your stay was not to your liking. We will take immediate action to address the issue of mold smell in the room and improve the availability of restaurant reservations. We will also review the quality of the drinks in the minibar to offer a better selection to our customers. We appreciate your feedback and hope to offer you a more satisfactory experience in the future.

Thank you very much for giving us the opportunity to welcome you and your family in our little paradise, for all the staff it is always a pleasure to be at your service.

Muchas gracias por su visita y su calificación.Saludos desde México !!

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

Lamentamos mucho que haya tenido una mala experiencia en nuestro establecimiento. Agradecemos sus comentarios y tomaremos medidas para mejorar nuestro servicio y atención al cliente. Su opinión es muy importante para nosotros y esperamos poder recuperar su confianza en una futura visita. Si desea proporcionarnos más detalles sobre su experiencia, no dude en contactarnos. Gracias por su retroalimentación.

Muchas gracias por su valoración, nos hubiera encantado conocer su opinión.

We are sorry to hear that your experience at our community was not completely satisfactory. We are glad to know that you enjoyed the comfort of the family suite and the room service.We take into account your comments about the limited variety on the children's menu and the lack of fries, as well as the difficulty in making reservations in restaurants. We will work to improve these aspects to guarantee a better experience for our guests in the future.We appreciate your positive words about the friendliness of the staff and we apologize for the quality of the food at the buffets and the lack of authenticity in the Mexican dishes.We are also sorry that the pools were full and that the beach was rocky. We are working to make improvements in these areas and look forward to welcoming you back in the future to show you that we have taken your feedback into account and improved our offering.Thank you for sharing your opinion with us and we hope to have the opportunity to make it up to you on your next visit.

Le agradecemos mucho que se haya tomado el tiempo de manifestar su calificación sobre su estancia con nosotros.

Thank you very much for giving us the opportunity to welcome you in our little paradise, for all the staff it is always a pleasure to be at your service.We will eagerly await your return so we can provide you with the excellent service you deserve.

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

We apologize for the first impression you may have at our hotel, our priority is to provide excellent customer service throughout your stay and you should be assured that we will discuss your concerns with all members of the departments involved to not only identify but react and resolve. . such incidents.

What a wonderful pleasure for us to know that you fully enjoyed a wonderful vacation, it is a true pride, as it makes us feel full of energy to continue working every day to provide the best service.At the same time we greatly appreciate your comments to improve some of our services, it is through comments like yours that we can improve all aspects of the resort.

Thank you very much for choosing Sandos Caracol as your vacation spot!We are glad to know that you enjoyed a relaxing and incredible vacation at our hotel and we appreciate your time to share your experience.Our entire team will be happy to read such good and positive comments. All the staff hope to welcome you very soon, to pamper you as you only deserve.

We are delighted to receive your feedback and that you have visited us recently, we wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. We would like to welcome you again at our hotel to spend here another memorable holiday.

Thank you for choosing our facilities as your vacation destination. We are glad to know that you thoroughly enjoyed your vacation at the resort.It was an honor for our entire team to be of service to you and make your vacation enjoyable.

We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium.

Thank you very much for your review, we would have loved to know your opinion.We hope to welcome you again.

Thank you for sharing your experience with us. We are glad to know that you enjoyed the friendliness of the staff and the beauty of the gardens. We are sorry to hear about the inconveniences you experienced during your stay, such as restaurant reservations at an inconvenient time and the beach towel situation. We will take your comments into account to improve our services in the future. We hope that despite the inconveniences, you were able to enjoy Mexico and its culture. Thank you for choosing our resort and we hope to see you again in the future!

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol Eco Resort.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and rest assured that we will constantly strive for excellence in our services.

Thank you very much for giving us the opportunity to welcome you in our little paradise, for all the staff it is always a pleasure to be at your service.We will eagerly await your return so we can provide you with the excellent service you deserve.

Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol.Regarding your opinion about the attention provided by the hotel staff, be sure that we will react immediately to prevent this situation from happening in the future.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and rest assured that we will constantly strive for excellence in our services.

En nombre de todo el equipo que conforma nuestro hotel, queremos extenderle un cordial saludo y agradecerle por sus sinceras palabras tocante a nuestros servicios y su reciente visita a estos. Realmente sentimos leer que no cumplimos con sus expectativas, como parte de una familia única siempre nos esforzamos por ver nuestros puntos fuertes y trabajar en equipo para mejorar en los débiles, por favor tenga la bondad de aceptar nuestras disculpas si en algún momento no la hicimos sentir como esperaba.Agradecemos su confianza y puede tener la seguridad de que haremos nuestro mejor esfuerzo para mejorar cada día aun más.

Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente.

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol Eco Resort.We apologize for any impression you may have at our hotel at this time, our priority is to provide excellent customer service throughout your stay.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and rest assured that we will constantly strive for excellence in our services.

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Sandos Caracol.We apologize for any impression you may have at our hotel at this time, our priority is to provide excellent customer service throughout your stay.All your observations have been sent to the General Management of the complex since guest satisfaction is our priority and we will be sure that we will constantly strive for excellence in our services.