Dear Heilyn,Thank you very much for this kind review.Your compliments towards our staff and the reception team are greatly appreciated and affirm our dedication to providing exceptional service. We're thrilled that you found the room cleanliness and conditions to be impeccable, and that the room amenities enhanced your comfort during your stay.It is always encouraging for us to learn that our guests have had a memorable experience and we are proud that the Renaissance Paris La Defense Hotel met your expectations. We hope that each visit continues to be as pleasant and satisfying.We look forward to seeing you again soon.Best regards,Jasmine du PontaviceFront Office Assistant Manager

Dear Jing Wen, Thank you for taking the time to share your review.We are truly disheartened to learn that your check-in process did not reflect the swift and courteous service we strive to offer. While our reception is staffed 24 hours to assist with guest needs, we regret any inconvenience caused due to the wait time experienced. Regarding the interaction with our staff, it is disappointing to note that we did not meet the high standards of service we set for ourselves. As a hotel that prides itself on its hospitality, we are saddened by your sentiment and hope this will be perceived as an isolated incident rather than a reflection of our commitment to guest satisfaction.We are continuously focused on providing an environment where all our guests feel welcomed and valued, irrespective of their background. Your remarks are taken seriously, and while we never wish for any guest to feel less esteemed, we will ensure that our dedication to inclusiveness is unwavering.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jasmine du PontaviceFront Office Assistant Manager

Dear Ms. Aiket,Thank you for the time taken to share your experience of staying with us.It is a pleasure to hear that you had an enjoyable stay overall, however, we regret to hear of the issue with your shower and would like to offer our apologies for any inconvenience this may have caused. Thank you for mentioning this issue, we will share it with our maintenance department to make sure it will not happen again.We look forward to having the opportunity to welcome you again. Kind regards,Margaux Troubat, Front office Manager

Cher Giovanni,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Margaux Troubat, Front office Manager

Dear Li Jie,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Margaux Troubat, Front office Manager

Cher hôte,Merci d'avoir partagé votre excellente expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Margaux Troubat, Front office Manager

Dear Guest,Thank you for taking the time to review your stay.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope to see you again in the future. Kind regards,

Dear Assia,On behalf of the entire hotel team, I want to thank you for sharing your experience about your recent stay at the Renaissance Paris La Défense Hotel. It is always encouraging to receive a positive survey. I appreciate you taking the time to share your thoughts!We hope to welcome you again soon.Best regards,Jasmine du Pontavice, Assistant Front Office Manager

Cher hôte,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez trouvé notre hôtel calme et propre, et que notre emplacement au cœur de La Défense vous ait convenu, à proximité immédiate du centre commercial Westfield. Il est toujours encourageant de savoir que notre personnel, et en particulier Stella, a pu contribuer positivement à votre séjour en vous aidant avec la préparation de votre chambre.Nous sommes également heureux que vous ayez apprécié la propreté de votre chambre et le niveau de service offert, reflétant nos standards élevés en matière de confort et d'expérience client.Au plaisir de vous revoir,Margaux Troubat, Front office Manager

Dear Krishna,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Margaux Troubat, Front office Manager

Dear SaidOn behalf of the entire hotel team, I want to thank you for sharing your experience of your recent stay at the Renaissance Paris La Défense Hotel.It is always encouraging to receive a positive survey. I appreciate you taking the time to share your thoughts!We hope to welcome you again soon.Best regards,

Sehr geehrte Milka,wir bedanken uns für Ihre ehrliche Bewertung.Wir bedauern es sehr, dass unser Hotel nicht Ihren Erwartungen entsprochen hat und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.Wir möchten Sie ermutigen, sich das nächste Mal direkt an unsere Rezeption zu wenden, damit wir uns sofort um Ihre Anliegen kümmern können, indem wir beispielsweise eine zusätzliche Reinigung oder nach Möglichkeit einen Zimmerwechsel veranlassen.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche Grüße,Margaux Troubat, Front office Manager

Dear Luz, Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Margaux Troubat, Front office Manager

Dear Jakob,Thank you for taking the time to share your feedback.We regret that your recent stay did not meet all your expectations, and sincerely apologise for any inconvenience.We are sorry to hear that our prices were not exactly what you had been expecting. We do try to keep our prices as competitive as possible but special events, occupancy and even the time of the year may cause them to fluctuate.Moreover, while we do carry out maintenance as and when necessary to keep our facilities up to date, we appreciate your feedback and will be taking into account as we continue to improve our guests' experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Margaux Troubat, Front office Manager

Dear Guest, Thank you for taking time to share your recent experience with us. I sincerely apologise for the misunderstanding with your reservation and our receptionist. Please do not hesitate to email me directly at rhi.parld.reception@renaissanceladefense.com.Once again, thank you for taking the time to share your feed back. I appreciate you choosing to stay with us.Sincerely,

Dear Zoya,On behalf of the entire hotel team, I want to thank you for sharing about our breakfast buffet and your experience.Its always encouraging to hear positive feed back We hope to welcome you again soon.Regards,