Dear, Thank you for taking the time to tell us about your experience at the Mercure Tour Eiffel. I am sorry that your experience did not meet your expectations, this is not the type of service that we want to offer in our hotel; please allow me to express my sincerest apologies. At the Mercure, we strive to provide an excellent service for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem with the departments concerned and prevent any future occurrence We appreciate you shared your concerns, and we sincerely hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you for choosing the Mercure Paris Centre Tour Eiffel for your stay in Paris and taking time to share your experience. I am deeply sorry that the customer service was not live up to your expectations. Normally, all team members speak and are fluent in English. I share your feedback with the reception manager to make a check, thank you. I hope that we will have the opportunity to welcome you in the future. Sincerely,

Dear Guest, Please allow me to answer you in English. It is always a pleasure to read that our guests enjoy their stay with us, the quality of our hotel and our location. We hope to have the pleasure to welcome you back soon at the Mercure Paris Centre Tour Eiffel. Sincerely, Klara BAKOVIC, Quality Assistant