Udendørsområde

Anmeldelser af L'Hotel du Collectionneur Arc de Triomphe

5 out of 5
L'Hotel du Collectionneur Arc de Triomphe
51-57 rue de Courcelles, Paris, Paris

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 522 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 211 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 127 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 62 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 83 af i alt 1005 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Sophie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I am originally from Paris and used to come to this hotel on Sundays as they had amazing brunches. This time the restaurant was closed for the whole stay as they were opening a new concept. We unfortunately were not made aware of it when we booked. That took quite of the experience of being in this hotel. There was a wedding on the Saturday as well so that also took a big part of the common area. So we felt that this hotel was overpriced vs what you actually get. We then went to the gym but there, there was a leak, so it did not feel like a luxury hotel.
Overnattede 3 nætter i juli 2023
Svar fra EA den 15. sep. 2023
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Hotels.com. We are really sad to note that this stay was not up to your expectations. Please accept our most sincere apologies for the upset and inconvenience caused. Kindly rest assured your comments have been well noted and taken in consideration. Also, let us take this opportunity to inform you about the arrival of our new Executive Chef Filipe Assuncao. We truly hope to have the chance to welcome you back soon at the Hotel du Collectionneur and hope you will enjoy his cuisine and our new Food and Beverage offer at this new occasion. Kind regards from the entire team, Sincerely yours, Executive assistant

6/10 Okay

Husam

Rejste med familie
Synes ikke om: Service og personale
Overnattede 1 nat i juni 2023

10/10 Fremragende

Rikke

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2019

10/10 Fremragende

Annie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2019
Svar fra Clara Naudet - Guest Relations den 5. dec. 2019
Dear valuable Guest, We would like to thank you for staying at the Hôtel du Collectionneur and for sharing your feedback. We are glad to discover that you enjoyed your stay in Paris with us and that you could live the unique “Collectionneur Experience”. We look forward to welcoming you back in a near future and having the pleasure of serving you again. Sincerely, Clara Naudet - Guest Relations

6/10 Okay

Verificeret rejsende

Rejste med familie
Overnattede 1 nat i oktober 2019
Svar fra Clara Naudet - Guest Relations den 5. dec. 2019
Dear valuable Guest, We would like to thank you for staying at the Hôtel du Collectionneur and for sharing your feedback with us. We are truly sorry to see that you were not completely satisfied by our service and we sincerely would like to apologize if some issues did not allow you to live a unique "Collectionneur Experience". If you want you can contact us to give us more details at the following: guestrelation@thegatecollection.com. So we could investigate and be sure this situation does not happen again. We stay at your entire disposal and we really hope this will not affect the trust you have shown towards our property and we look forward to welcoming you back in a near future. Sincerely, Clara Naudet - Guest Relations

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
God beliggenhed
Godt hotel med fin beliggenhed og valet/parkeringsservice. Værelse lidt “træt” i indretning og stand, men rent og pænt. Forvent støj om natten, hvis man bor ud til gaden. Desværre er beskrivelsen i Hotels.com ikke fyldestgørende/eksplicit ift. alderskrav for anvendelse af jacuzzi og med det resultat, at vi ikke fik adgang med vores børn på 11 og 12 år i løbet af vores 3 overnatninger. På Hotels.com er følgende tekst angivet: “Gæster under 16 år har ikke adgang til sundhedsklub og fitnessfacilitet” - denne beskrivelse er simpelthen ikke god nok.
Overnattede 3 nætter i oktober 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
fedt hotel god service men lidt slidt værelse men rent
Overnattede 2 nætter i september 2019
Svar fra Clara - Guest Relations den 19. sep. 2019
Dear valuable guest, I would like to thank you first for the kind trust you have shown to our services during your stay in Paris. Many thanks for taking the time to share your valuable feedback that is truly important for us. We have well considered your comments and will share it with the appropriate department to improve our quality of service in the future. I hope to have the opportunity to welcome you back whenever your travels bring you back to Paris, so that we could make you live a memorable experience among us, Sincerely Clara - Guest Relations

8/10 Udmærket

Jan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Smukt hotel, men service kunne være bedre
Det er et smukt hotel tæt på triumfbuen. Vi var lidt skuffet over personalet og velvillighed til at yde en god service.
Overnattede 4 nætter i august 2019
Svar fra GR CL den 17. aug. 2019
Dear Guest, The Hotel du Collectionneur team thanks you for this sincere review. Please accept our most sincere apologies for the experience you went through, hoping it did not tarnish your overall stay in Paris. Rest assured that the concerns you have encountered have been seriously discussed between the respective Head Departments, and that immediate actions has been taken to prevent them from happening again. All the team would like to welcome you again at the Hotel du Collectionneur, to prove that this experience was an exception. Please do not hesitate to contact the Guest Relations Team, we stay at your entire disposal. Warm Regards, Clara Lefranc, Guest Relations.

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i maj 2019
Svar fra Larissa Efimova, Guest Realtions den 13. maj 2019
Dear Guest, Thank you so much for your feedback. We would like to welcome you again at the Hotel du Collectionneur. Warm regards, Larissa Efimova, Guest Realtions

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot hotel - fantastisk service
Flot hotel - fantastisk service
Overnattede 3 nætter i april 2019
Svar fra Cloé devaluez den 25. apr. 2019
Dear guest, I would like to thank you for taking time to share your comment with us. What a delight to learn how much you enjoyed your stay. I hope to have the pleasure to welcome you back at the Hotel du Collectionneur. Kindest regards, Cloé DEVALUEZ Guest relations

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i april 2019

6/10 Okay

Flemming C

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2019

8/10 Udmærket

Benjamin, Bracken Ridge

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with very friendly staff and amazing amenities. Close to metro and bus services to get around Paris. Lots of options for dining within the hotel and close by.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Leigh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Zichen

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This is the most disappointing 5 star hotel I have ever stayed in. I don't know how this hotel was rated as a 5 star hotel. What surprised me the most, disappointed me, and infuriated me was actually when I went to the bathroom at night, there were two huge cockroaches sprawled on the toilet, and I'm not exaggerating in any way, close to the size of the palm of my hand. So I would like to ask how the hotel is sanitized and disinfected? This is a huge hygiene hazard for customers! I myself am very sensitive to bacteria as well as viruses, and the cockroaches were even likely to have crawled through the cups we used to brush our teeth and drink water. I can't believe this is a 5-star hotel with great reviews! For service wise, there was nothing very amazing about it. The concierge, front desk, and room service were all what a 5 star hotel should be. So I don't think there is anything commendable in terms of service On top of that, the amenities in the hotel room were poorly maintained, the plumbing on the side of the toilet was exposed and you could even see the siding! I seriously doubt that cockroaches are following these pipe cracks into my restroom. The bathroom was poorly designed, the rosette head was old as well as not being able to easily adjust the direction, there was very little water flow, and the bathtub was stained and cracked. I think taller people would have a tough time taking a shower.
Overnattede 1 nat i maj 2024
Svar fra EA den 23. maj 2024
Dear valued guest, First of all, we would like to thank you for your recent stay and for taking the time to review us on Google My Business. We are really sad to read about your disappointment from your recent stay and would like to extend our most sincere apologies for any inconvenience or upset caused. Please rest assured that your comments have been taken very seriously and your room has been inspected in details by our Executive Housekeeper in person. Even if no insects could be found, a professional preventive treatment has been applied by a specialized company. Dear valued guest, we truly hope you will give us the chance to restore your faith in our services at the occasion of your eventual next trip to Paris and meanwhile we remain at your entire disposal for any further information or assistance you may need. Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Fremragende

Laura

Rejste med familie
Wonderful stay! Loved everything about this
Overnattede 3 nætter i maj 2024
Svar fra EA den 23. maj 2024
Dear valued guest, It is a pleasure to hear that you enjoyed a wonderful stay with us! Thank you for taking the time to review our hotel! We all hope you will come back and visit us soon !Warmest regards, Sincerely yours, Executive assistant

10/10 Fremragende

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel! Concierge was so helpful! Will definitely be staying here again!
Overnattede 3 nætter i maj 2024
Svar fra EA den 23. maj 2024
Dear valued guest, We were thrilled to welcome you at the Hotel du Collectionneur and we thank you for taking the time to post such gracious rating. We genuinely appreciate your compliments for our Concierge team helpfulness and we all look forward to your next visit!Kindest regards,Sincerely yours,Executive assistant

10/10 Fremragende

Vinay

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property, friendly staff, close proximity to top attractions and shopping. Ticks all the boxes
Overnattede 2 nætter i april 2024
Svar fra EA den 24. maj 2024
Dear valued guest, Thank you for your recent stay and for taking the time to share your positive experience on the site Expedia.com. We all look forward to welcoming you back soon, Kindest regards, Sincerely yours, Executive assistant

10/10 Fremragende

Izeyah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent experience I would definitely stay here again
Overnattede 4 nætter i april 2024
Svar fra EA den 10. maj 2024
Dear Traveler, We are glad to note that you fully enjoyed your stay and we would like to thank you for sharing this rating !!It will be a pleasure for us to welcome you back soon at the Hotel du Collectionneur at the occasion of your next trip to Paris !Sincerely yours, Executive Assistant

10/10 Fremragende

Sowmya

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the place , staff very friendly and location was very good
Overnattede 4 nætter i maj 2024
Svar fra EA den 10. maj 2024
Dear valued guest, Thank you for reviewing us following to your recent stay at the Hotel du Collectionneur. We are glad to know that you enjoyed overall our hotel, our nice central location, the friendliness of our team and we all look forward to welcoming you back very soon !Kindest regards, Sincerely yours,Executive Assistant

2/10 Forfærdeligt

aicha

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I am very upset with this hôtel terrible customer service Hôtel very old Agent in the desk service very rude I don’t recommend this hotel
Overnattede 3 nætter i april 2024

10/10 Fremragende

María

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Is a beautiful hotel in a quiet street. Staff very helpful. Concierge lady not so much. Either she didn’t know or didn’t wanted to speak with us. First two days maid service was excellent; after that very careless. Had to ask the front desk to get their attention and still… Other than that the hotel is great!
Overnattede 5 nætter i april 2024
Svar fra EA den 10. maj 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are glad to know that you are overall satisfied with your stay and that you appreciated our team members helpfulness. Also please rest assured we have well noted and taken in consideration all your comments and we would like to reassure you that the necessary reminders and actions have been be taken to avoid recurrence. Dear valued guest, perhaps we may suggest that you contact us at the occasion of your eventual next stay with us and we will be pleased to facilitate you next stay and to ensure it will be a truly successful one, Warmest regards from the entire team, Sincerely yours, Executive assistant

10/10 Fremragende

Jade

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Ralph

Overnattede 3 nætter i marts 2024

10/10 Fremragende

Yohan

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding! The best hotel in Paris
Overnattede 4 nætter i marts 2024
Svar fra EA den 10. maj 2024
Dear valued guest, Thank you very much for staying with us and for sharing your positive experience following to your stay.It is a pleasure to know that you truly enjoyed your stay at the Hotel du Collectionneur and we all look forward to welcoming you back very soon for another outstanding experience !Kindest regards,Executive Assistant

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 7 nætter i april 2024
Svar fra EA den 10. maj 2024
Dear valued guest, Thank you for taking the time to share your rating following to your stay with us. We hope you will come back and visit us soon again, Warmest regards, Executive assistant

10/10 Fremragende

Boy Dennis

Overnattede 2 nætter i april 2024

10/10 Fremragende

Elena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very comfortable and easy access to neighboring areas.
Overnattede 3 nætter i marts 2024
Svar fra EA den 24. maj 2024
Dear valued guest, Thank you very much for choosing the Hotel du Collectionneur and for taking the time to share share your positive experience following to your stay. It is a pleasure to read that you truly enjoyed your stay at the Hotel du Collectionneur as well as our nice central location close to the Arc de Triomphe and the Champs Elysées. We all look forward to welcoming you back very soon!With warmest regards, Executive Assistant

10/10 Fremragende

TaKecia D

Rejste med familie
The hotel and service is excellent!!
Overnattede 4 nætter i april 2024
Svar fra EA den 24. maj 2024
Dear valued guest, Thank you for reviewing us following to your recent stay at the Hotel du Collectionneur. We are glad to know that you are overall satisfied with your stay and that you appreciated more particularly the quality of service. Thank you for the nice compliments for the team !Looking forward to welcoming you back very soon !Kindest regards, Sincerely yours,Executive Assistant

10/10 Fremragende

Michelle

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Advertised with views of the Eiffel Tower however only a few rooms offer this view
Overnattede 2 nætter i april 2024

8/10 Udmærket

free

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

8/10 Udmærket

Alejandro

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Al around good Hotel, but nothing extraordinary
Overnattede 3 nætter i april 2024
Svar fra EA den 24. maj 2024
Dear valued guest, Thank you for reviewing us following to your recent stay at the Hotel du Collectionneur. We are pleased to know that you are overall satisfied with your experience and we all look forward to welcoming you back very soon !Warmest regards, Sincerely yours, Executive Assistant

10/10 Fremragende

Brittney

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Stayed there with my family and they loved it.
Overnattede 4 nætter i april 2024
Svar fra EA den 24. maj 2024
Dear valued guest, We are really happy to note that you enjoyed your family stay with us and we would like to thank you for sharing this rating !!It will be a pleasure for us to welcome you back soon at the Hotel du Collectionneur at the occasion of your next trip to Paris !Kindest regards from the entire team, Sincerely yours, Executive Assistant

10/10 Fremragende

Taina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk gave us an early check in, that was awesome. I really appreciated that.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Cynthia

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

RONG

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible service and noisy room.
Overnattede 1 nat i april 2024

10/10 Fremragende

ALBERT

Overnattede 2 nætter i april 2024

8/10 Udmærket

Aditya, San Jose

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property but the breakfast staff were very not flexible with timing (they close exactly at 10) with people waiting at the door.
Overnattede 3 nætter i marts 2024

2/10 Forfærdeligt

Maritza

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My experience at this hotel was very disappointing. From the first day, I encountered several issues, including the lack of basic bathroom amenities such as shampoo, soap, and conditioner. Additionally, the phone in the room was not working, and the air conditioning was malfunctioning. Despite requesting compensation from the management, I only received a bottle of water in the room, with no further action taken to address the problems. Even after expressing my dissatisfaction and requesting a complimentary day's stay, the management did not agree to my request. In summary, my stay at this hotel was frustrating and disappointing. For these reasons, I rate it one star and would not recommend this place to other travelers. I do not plan to return in the future.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing experience
Overnattede 1 nat i februar 2024

10/10 Fremragende

Erick, los reyes la paz

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Está cerca del metro y del arco del triunfo, muy elegante y el desayuno es fantástico 10 de 10 los alimentos.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

castro

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic property
Overnattede 2 nætter i marts 2024

10/10 Fremragende

loveleen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is great. Staff was very friendly and helpful. Very clean place
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Ophélie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Je le recommanderais à mes amis et ma famille. C’est un magnifique hôtel avec un personnel très agréable. De plus, le restaurant et le service au chambre était excellent. La chambre était propre et chaleureuse.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jason

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This location was great. Hotel treated me well and attended to my needs.
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Solange, beirut central district

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are welcoming, room was enough for four with a view of the tour eiffel. 10 min walk to the champs elysees , location was really good. Hotel is clean.
Overnattede 4 nætter i marts 2024
Svar fra Guest Relation den 17. mar. 2024
Dear Solange, Thank you very much for taking the time to share your feedback with us.We are very happy to hear that you enjoyed our hotel and our location!We hope to see you back soon, Kind regards, C.

10/10 Fremragende

amir

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helpful front desk
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Paulina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel itself is wonderful and the staff was very nice, proper and friendly. The lady that checked us in (Feb 29th @3pm) was lovely and was really trying to help us. It did take very long to check in, we waited about 30 min, and they still could not get us in the room, so we ended up leaving our luggage on the side to go see places and came back in about six hours later to check in and thankfully our room was ready by then. We had an upgrade option but we didn't get the upgrade and as VIP we also had the welcome bottle of wine, which was also not provided. Besides those things the room was just wonderful and I think it's been the best comforter I've ever slept with in my entire life! The hotel itself is in perfect clean condition and is very elegant and the staff is very caring, professional, competent and lively. I also appreciate that they have parking on site which ranges between 30 and €60 per day depending on the form of payment, and the valet people were gentlemen! They also have a bar on site for light snacks, and the place is walkable from other forms of transportation like the subway. I will definitely return to this hotel and I highly recommend it!
Overnattede 1 nat i februar 2024

6/10 Okay

Susan Lee

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The men who handle the luggage are truly the professionals. They are very efficient and courteous. The breakfast is very good too! My toilet had some issues which was an inconvenience at midnight so that was a bummer. The hotel itself is very clean but can always use just a little extra to take it to the next level, We had an issue with a waiter who seemed to not want to do his job. Other than that it was very good. Grade A
Overnattede 1 nat i marts 2024

10/10 Fremragende

ZI XIN

Synes godt om: Faciliteter
good service
Overnattede 1 nat i januar 2024