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Anmeldelser af Hotel Banke Opera, Autograph Collection

5 out of 5
Hotel Banke Opera, Autograph Collection
20 Rue La Fayette, Paris, Paris

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 446 af i alt 833 anmeldelser" "
Bedømmelse på 8 − Udmærket. 258 af i alt 833 anmeldelser" "
Bedømmelse på 6 − Okay. 80 af i alt 833 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 833 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 21 af i alt 833 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lille værelse, uden siddepladser på værelset.
Overnattede 2 nætter i maj 2019
Svar fra Solene - Guest Relation den 5. jun. 2019
Dear Guests, thank you for sharing this review. Please be informed that the hotel has five different room categories: I am confident that together, we can find an appropriate one for your next visit in Paris. Do you hesitate to ask for my help: banke@derbyhotels.com Kind regards,

8/10 Udmærket

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2018
Svar fra The Guest Relation Team den 31. okt. 2018
Thank you for this great mark! We appreciate it. Please visit us soon at the Banke Hotel !

8/10 Udmærket

Bodil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fin beliggenhed og god service.
Overnattede 3 nætter i juli 2018
Svar fra The Guest Relation Team den 10. aug. 2018
Thank you for your great mark. We all hope to have a new opportunity to host you back in Paris!

10/10 Fremragende

Kristian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2017
Thank you very much for your comment !

10/10 Fremragende

Jonas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top marks!
Super ophold

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk oplevelse
Kan klart anbefale dette hotel, hvis man ønsker lidt luksus. Det er der i hvertfald rig mulighed for her.

10/10 Fremragende

Niels, Danmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel god beliggenhed.
Fint hotel med god beliggenhed. Lige ved Galleri LaFayette. Venligt personale. Pæn værelsesstørrelse.

8/10 Udmærket

Frederikke, Danmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget imødekommende personale
Fint ophold. Usædvanlig imødekommende personale - smilende og hjælpsomt. Stor tak især til Diana i receptionen, som hjalp mig med at få min telefon tilbage (glemt i en taxa) og printede mit boardingkort og fik det bragt til værelset. Mange tak.

10/10 Fremragende

steffen, aarhus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Et skønt lille luksushotel
Perfekt beliggenhed lige ved de store magasiner og operaen. Bus fra lufthavnen direkte til/fra operaen 5 min. fra hotellet.. Skønt hotel med fransk charme og et rigtigt lille luksushotel uden masser af mennesker og ingen kedelige internationale standarder.

10/10 Fremragende

Jes Frederiksen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 2 nætter i marts 2020

8/10 Udmærket

Traveller, Toronto

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was outstanding. Location was good and the room was very clean. The building itself was unique.
Overnattede 3 nætter i marts 2020

10/10 Fremragende

BenG, Melbourne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I've stayed here every 6 months for the past 9 years and the hotel is exceptional. The service is brillaint, decor fantastic and you can walk to the best department stores. Rooms are on the smaller side but this is Paris.
Overnattede 1 nat i marts 2020

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel. Lobby was spectacular. Room was very well appointed and comfortable.
Overnattede 4 nætter i marts 2020

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i marts 2020

10/10 Fremragende

Jenna, Paris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is beautifully maintained with many original features. The staff were friendly and there to help any time of the day, no task to large.
Overnattede 3 nætter i marts 2020

2/10 Forfærdeligt

Anna

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
it’s def not worth the amount paid. Rooms super small, bathroom had funny smell and don’t get me started about the rest. Only good thing it’s location buy a for a room that cost so much money a night its def not worth it.
Overnattede 2 nætter i marts 2020
Svar fra Emilie den 11. mar. 2020
Dear Guest, Thank you for your review about your stay at the Hotel Banke Opera, Autograph Collection. We truly value your feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. We regret that your room and facilities were not entirely to your expectations. However, you came at the hotel during the fashion week; it’s why the rate was high. Despite, you can choose another date with us in low season, it will be a pleasure. Moreover, in the hotel we have 5 different layout of room from 20 M² to 45 M² all of them are on our website. We will be happy to help you during your next visit to choose the categories that might fit you better. Kind regards,

10/10 Fremragende

philippe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020

10/10 Fremragende

HappyTraveler, Colorado

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good things to say about this hotel. Would stay here again in a heartbeat!
Overnattede 9 nætter i februar 2020

6/10 Okay

Verificeret rejsende

Overnattede 1 nat i februar 2020

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing location... Amazing hotel very lovely and different. Fantastic staff very very friendly and helpful.
Overnattede 2 nætter i februar 2020

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Early check in was well appreciated and front desk staff was efficient, soft spoken and welcoming.
Overnattede 2 nætter i februar 2020

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i januar 2020

10/10 Fremragende

Sadija, San Diego

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Smart phone was very useful, staff was very friendly
Overnattede 6 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Upon arrival they were waiting for us to Welcome and bring us to the check in desk. So friendly and professional. The lobby is amazing and beautiful. The entire team from Registration to Bellman and Bartender ...all amazing and top notch service. I will be back.
Overnattede 2 nætter i januar 2020
Svar fra Miguel den 29. jan. 2020
Dear Guest, Thank you for your kind review about your stay in our property. We truly appreciate your comments about our unique decor and atmosphere. Also, all of our team is really proud about your comments as they strive for excellence. It will be a pleasure to welcome you back in our Hotel any time your travels bring you back to Paris. Miguel

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
立地も抜群で観光やお買い物にもってこいでした。また、お部屋もトイレとお風呂が別でとても清潔でした。
Overnattede 3 nætter i januar 2020
Svar fra Miguel den 6. feb. 2020
Dear Guest, Thank you for taking the time to share your review. We are glad that you found our location convenient and appreciated the quality service. Looking forward to welcome you back again in the beautiful Paris. Kind Regards, Miguel Guest Relations Manager

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The fact that it’s an old historical building And the location is amazing very close to shops The building itself is beautiful
Overnattede 7 nætter i januar 2020
Svar fra The Guest Relation Team den 16. jan. 2020
Dear Guests, Thank you very much for this great review. We are thrilled to read that you enjoyed your experience in this old diamond bank. We hope to host you back again in Paris !

8/10 Udmærket

javier, Barcelona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
hotel con encanto. habitaciones y wc pequeños. buena situación pero calle sin glamour
Overnattede 3 nætter i december 2019
Svar fra The Guest Relation Team den 7. jan. 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Fremragende

Satya, Chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
After many years of traveling around the world. This Hotel is one of the best collection in arts and comfort. Great service can't say enough how clean and the smell on the floor as if you are in a top spa in Paris. Loved the Dining room and the Breakfast. Thanks you we will be back soon.
Overnattede 2 nætter i december 2019
Svar fra The Guest Relation den 7. jan. 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Fremragende

Carl, NYC

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The staff was unbelievably helpful. My luggage lost one for its wheels and they fixed it there at the hotel. Everyone was extremely helpful. The bar staff especially Mohamed were extremely friendly.
Overnattede 3 nætter i december 2019
Svar fra The Guest Relation Team den 7. jan. 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Fremragende

kyochanland, 日本

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
ロケーション最高です。オペラ座、ラファイエットデパート、ルーブル美術館、モンマルトル、エッフェル塔、凱旋門などなどストで地下鉄が使えませんでしたが全て徒歩で行けました。散歩がてらに歩いていたのでさほど苦痛になりませんでした。お部屋も落ち着いててリラックスできます。無料のお水1本サービスもありました。スタッフもしっかりしておりまた泊まりたいです。
Overnattede 3 nætter i december 2019
Svar fra Miguel den 6. feb. 2020
Dear Kyochanland, Thank you for sharing such a wonderful review about your last stay with us. In the same way it is very rewarding to know that our hotel’s staff made you feel comfortable and welcomed during your stay. It will be a pleasure to host you back in property any time your travels bring you back to Paris. Kind Regards, Miguel Guest Relations Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was a lovely place to stay, staff were very helpful and it was very conveniently placed.
Overnattede 1 nat i december 2019
Svar fra The Guest Relation Team den 7. jan. 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone is very friendly and the hotel is amazingly beautiful
Overnattede 1 nat i december 2019
Svar fra The Guest Relation Team den 7. jan. 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

8/10 Udmærket

Tiago

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Edifício Imponente
Boa localização. Edifício imponente. A voltar
Overnattede 1 nat i december 2019
Svar fra The Guest Relation Team den 16. jan. 2020
Dear Guests, Thank you very much for this review. We hope to host you back soon in this old diamond bank(e) ! Best regards,

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What I didn’t like are the staff. I booked a non refundable room, which I understand there is a policy in place. However, as a Marriott rewards member, I reached out 10 days in advance that I may not be able to get to Paris because of the strikes and notifications of my train services. They still would not refund the money which I was disappointed in but understand. The problem is they continued messaging me about how people are checking in and out every day and taxis, car services etc.. are running fine. That’s great for all of them, but both my trains in and out of Paris were cancelled. So I have to book new hotels, trains etc.. just to get home. and don’t need to hear multiple times how everyone is great with no problems at their hotel. Every train operator and hotel I had booked gave a full refund aside from this one. So if integrity and customer service are important to you then skip this place. The $ is not a big deal to me, the principle is.
Overnattede 1 nat i december 2019
Svar fra Africa Garcia - General Manager Assistant den 17. dec. 2019
Sir, We are very upset with your unfair review. As you said, you chose a not refundable rate. This rate is cheaper than our regular rate with free cancellation policy but it cannot be modified or cancelled. When you reserve this kind of rate you accept that if there is any type of problem that conduce to cancel the reservation the paid amount will not be refunded. When you asked us about the cancellation terms of the reservation, we informed you about the cancellation policy and, that in case you were not able to find any other solution to reach the hotel as flights and taxis are still running, we suggested to contact your travel insurance or use the insurance through the credit card you used to book your stay as this is the very purpose of travel insurances: to provide compensation when these situations arise. The customer service and their satisfaction is our priority. Proof of this is the good reviews about our staff and their kindness. We have answered your messages in a polite manner, as we do in all circumstances. Maybe you have to question yourself about the way you have talked to us. Sadly we did not receive the same treatment from you with very rude answers and insults from yourself. We are sorry of inconvenience caused for the strikes.

10/10 Fremragende

A L

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
perfect
perfect
Overnattede 1 nat i december 2019
Svar fra The Guest Relation Team den 7. jan. 2020
Dear Guest, Thank you very much for this great review. Best wishes for new year 2020 !

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, great location and friendly staff.
Overnattede 1 nat i december 2019
Svar fra Miguel den 6. feb. 2020
Dear Guest, Thank you for taking the time to share your review. We are glad that you found our location convenient and appreciated the quality service and that our staffs made you feel welcomed. Looking Forward to welcome you back again. Kind Regards, Miguel Guest Relations Manager

10/10 Fremragende

Verificeret rejsende

Overnattede 8 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel was exceptional. The staff was amazing and so friendly! The lobby was just beautiful, as well as the bar and restaurant. The room was amazing too! Very modern and clean. This was one of the best hotels I have stayed at! I would 100% recommend. I would only stay here the next time I come to Paris!
Overnattede 3 nætter i november 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
立地がとてもいいので、メトロ移動にも、空港バスにもショッピングにも好適でした。 ホテル全体の光量を抑えているので、高齢者には暗い感じがした。
Overnattede 3 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Goede ligging in het centrum van Parijs, zeer vriendelijk en behulpzaam personeel
Overnattede 2 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i oktober 2019
Svar fra The Banke Opera Hotel team den 6. nov. 2019
Dear Guest, Thank you very much for this top rating ! We hope to host you soon

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely rediculous and unfair management. I gave them 4 months notice that I wasn't able to go on my trip and they kept the $4000 that I paid! Not a penny returned to me. I will never recommend a hotel that doesn't have their customers interests in mind. Full scammers.
Overnattede 6 nætter i oktober 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 5 nætter i oktober 2019
Svar fra The Guest Relation Team den 30. okt. 2019
Dear Guest, Thank you very much for this top rating ! Looking forward to welcoming you back at the Hotel Banke Opera, Autograph Collection

10/10 Fremragende

Phoebe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i oktober 2019
Svar fra The Guest Relation Team den 15. okt. 2019
Dear Mrs Phoebe, Thank you very much for this top rating. Your satisfaction is our reward. Please come back to visit ut again!

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Does not deserve 5 stars at all. Noisy rooms, no coffee/tea maker. Went twice With colleagues for drinks to bar downstairs, bartender barely present.
Overnattede 3 nætter i oktober 2019
Svar fra The Guest Relation Team den 30. okt. 2019
Dear Guest, Please accept our apologies for falling short with your expectations. I have shared your valued comments to the F&B manager. Coffee&Tea kits are available upon request, at no extra fee. Best regards,

10/10 Fremragende

A

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2019
Svar fra The Guest Relation Team den 2. okt. 2019
Thank you very much for top rating! We hope to host you back again at the Banke Hotel Opera. Best regards,

4/10 Dårligt

Adam

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful till you get inside your room.
We chose this hotel for its location, reviews, and pictures. We thought a cute Autograph boutique hotel would be perfect for a cute romantic Paris holiday. Pulling it to the building, we loved what we saw besides the construction across the street. Entering the lobby was very dramatic and was beautiful. Check in was easy and got a lot of info about the hotels history and area. We upgraded our room to make it even more comfortable for the stay. Walking down the hall was very nice. It’s dark yet warm and cozy and parfum filled the hallway. We were very excited to see the room, and then we entered it and it was beyond underwhelming. It was actually sad, then frustrating to know how much we spent on this room. The character of the room was all over the place, small bed because it had 2 huge nightstands that were on the sides. The nightstands were sloped inward so everything rolled into the middle of them. The tv was on a side wall and angles out with an arm but it was a short arm so you couldn’t angle the tv towards the bed or the couch. Now the bathroom was a great size, white and bright, but kinda ran down. Very disappointed with it. The shower was so small I kept beating my elbows on the glass walls washing my hair. The silver metallic tiles are pretty...till you see the mildew and mold growing in the cracks and grout. It was gross. For this being a new Marriott Autograph hotel, I hope Marriott comes through and doesn’t some cosmetic work in the rooms ASAP.
Overnattede 3 nætter i september 2019
Svar fra The Guest Relation team den 2. okt. 2019
Dear Mr Adam, Thank you very much for taking time to write this review. While we are pleased to know of your initial impressions of our hotel, we regret that your room didn't meet your satisfaction. We encourage you to let us know of any issue during your stay, so our team can find an immediate solution, they are always happy to assist guests in finding a room best suited to them, should one be available. Rest assured we have taken good note of your comments and handed them to the relevant departments. Nevertheless, we are pleased that our location was to your liking. We all really do hope that we may be able to welcome you back in the future. My kindest regards,