Hotel Hangzhou

From the time we pulled up, till we departed, nothing was short of superb. Hotel staff, very friendly, knowledgeable, and service oriented. Highly recommended.

We stayed at the hotel for 7 nights, and staff there have been more than willing to accommodate our requests. The hotel may not be located right in the middle of the city centre, but conveniently close to bus transportation and scenic hotspots, which I prefer. Would definitely recommend the hotel.

OUR SHORT STAY COINCIDED WITH THE NATIONAL HOLIDAY SO UNDERSTANDABLY HNAGZHOU WAS BUSY BUT IT DID NOT IMPACT ON THE SERVICE IN THE HOTEL

its great hotel the staff are very helpful and the service realy excellent i do recomend the hotel to my friends and everyone i injoy staying there one of the best in china

This was my best Marriott stay to date! Yes, I have had more elegant ones, but none with staff as great as this hotel. I used to work for Marriott and know the customer service required to be a part of the quality chain, however, these employees outperformed all other Marriott Hotels in the past. After I got my Son from the orphanage, I asked if I could get another water per day and they made sure I had plenty my entire stay. On our last day the staff packed up a lunch bag for both of us to take on the plane and wished us well. This is after they greeted me each morning remembering what beverage I had in the morning, whisked away empty plates, brought us anything we may have ordered from the buffet custom made. They answered my Son's myriad of questions he had and brought him his special plates and cup each morning. They showed him how to work the register and gave him the duplicate tape and showed him how it worked. Everyone was very pleasant and showed great care and patience with a very scared little boy and his new Mommy.

Expensive looking hotel next to the train station. While I stayed there the hotel looked deserted. Lobby, bar empty. The staff spoke some level of English but not overly eager to engage the arriving guest. Silly me, I did not check if the building was smoke free or at least the floor. There was no smell of cigarette smoking in the room the floor was saturated with smoke smell. Ashtrays next to the elevator doors! The room is nice. The cable TV offered one (1) English language channel. For a moment of thought this was 1993! It was the "official Chinese" English TV language channel. It is pretty hard on those us waking up at 2AM. The Internet service is okay, but the band width is not enough for a Skype video call. The buffet dinner was okay. I cannot say the same for the breakfast. The restaurant does not open till 7AM. The food is not exactly "Western" as perhaps the name "Goethe" and 5 stars would imply. Bread or pastry were not available, the coffee tasted "instant". The staff had trouble with basic English. The infra red food warmer also decided to quit this Friday morning and at least 3 electricians were trying to find the source of the trouble.

We love this hotel as our weekend getaway spot from Shanghai. The staff is simply AMAZING... so helpful and friendly. Facilities are lovely and the Thai restaurant is delicious. I cannot say enough about this hotel!

Excellent hotel with many things going for it. The price is not too out of reach and facilities are good, especially the Gym. The garden area is worth a look and enjoyable.

My room was spacious and well-appointed. I liked having a small kitchen and washer-dryer. Cabs were readily available as was the requisite Starbucks. Sunrises were magnificent! Indoor lighting was not quite as easy to use nor as bright as I like. I would definitely stay again.