Hotel Hangzhou

We stayed at the hotel for 7 nights, and staff there have been more than willing to accommodate our requests. The hotel may not be located right in the middle of the city centre, but conveniently close to bus transportation and scenic hotspots, which I prefer. Would definitely recommend the hotel.

Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!

This was my best Marriott stay to date! Yes, I have had more elegant ones, but none with staff as great as this hotel. I used to work for Marriott and know the customer service required to be a part of the quality chain, however, these employees outperformed all other Marriott Hotels in the past. After I got my Son from the orphanage, I asked if I could get another water per day and they made sure I had plenty my entire stay. On our last day the staff packed up a lunch bag for both of us to take on the plane and wished us well. This is after they greeted me each morning remembering what beverage I had in the morning, whisked away empty plates, brought us anything we may have ordered from the buffet custom made. They answered my Son's myriad of questions he had and brought him his special plates and cup each morning. They showed him how to work the register and gave him the duplicate tape and showed him how it worked. Everyone was very pleasant and showed great care and patience with a very scared little boy and his new Mommy.

The Hotel was very clean and the staff exceptional.

From the moment we arrived, we experienced nothing but excellence with helpful employees and remarkable standards that eclipsed what we had previously benchmarked as 5 star. From the highly professional and efficient front-desk staff that welcomed us, to final departure, The Dragon Hotel routinely surprised and impressed.

Not only my favorite hotel in China, but my favorite hotel..period. Well done!

Spent several night while on business in China and this is a first rate hotel and staff.