Hotel Hangzhou

The dinner, afternoon tea, and boat ride on the lake were extraordinary

From the time we pulled up, till we departed, nothing was short of superb. Hotel staff, very friendly, knowledgeable, and service oriented. Highly recommended.

OUR SHORT STAY COINCIDED WITH THE NATIONAL HOLIDAY SO UNDERSTANDABLY HNAGZHOU WAS BUSY BUT IT DID NOT IMPACT ON THE SERVICE IN THE HOTEL

The service at this hotel is amazing! From the front desk, to bell boys to evening housekeeping. Everyone is friendly and attentive. Outside of that, the rooms are so comfortable and your every need is provided. There is even a pillow menu to choose from buckwheat to lavender pillows. They also have some amazing restaurants...some of the best in Hangzhou. I love it best because you have all this and it's also so close to West Lake which is just a 5 minute walk from the hotel. I would recommend this hotel to anyone traveling to Hangzhou (west lake area). Really amazing! Tip: ask for Leonardo if you need any help! He is amazing! Very friendly, attentive and knowledgable!

Super nice, and great staff, a little far from the airport, but everything is far from the airports in China.

Excellent hotel with many things going for it. The price is not too out of reach and facilities are good, especially the Gym. The garden area is worth a look and enjoyable.

This was my best Marriott stay to date! Yes, I have had more elegant ones, but none with staff as great as this hotel. I used to work for Marriott and know the customer service required to be a part of the quality chain, however, these employees outperformed all other Marriott Hotels in the past. After I got my Son from the orphanage, I asked if I could get another water per day and they made sure I had plenty my entire stay. On our last day the staff packed up a lunch bag for both of us to take on the plane and wished us well. This is after they greeted me each morning remembering what beverage I had in the morning, whisked away empty plates, brought us anything we may have ordered from the buffet custom made. They answered my Son's myriad of questions he had and brought him his special plates and cup each morning. They showed him how to work the register and gave him the duplicate tape and showed him how it worked. Everyone was very pleasant and showed great care and patience with a very scared little boy and his new Mommy.

We stayed at the hotel for 7 nights, and staff there have been more than willing to accommodate our requests. The hotel may not be located right in the middle of the city centre, but conveniently close to bus transportation and scenic hotspots, which I prefer. Would definitely recommend the hotel.