2 barer/lounger, bar ved poolen
Tjek tilgængelighed

Anmeldelser af Sandos Cancun All Inclusive

4.5 out of 5
Sandos Cancun All Inclusive
Cancun, QROO

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 637 af i alt 1433 anmeldelser" "
Bedømmelse på 8 − Udmærket. 362 af i alt 1433 anmeldelser" "
Bedømmelse på 6 − Okay. 211 af i alt 1433 anmeldelser" "
Bedømmelse på 4 − Dårligt. 106 af i alt 1433 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 117 af i alt 1433 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Kateryna

Rejste med familie
Synes godt om: Rengøring, service og personale
It was good, however it’s very outdated and it’s very sales-y. Best for short & chill trips.
Overnattede 4 nætter i maj 2024

2/10 Forfærdeligt

Priscilla

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I never post reviews but I wanted to warn everyone about our terrible experience here. My fiancé and I came to enjoy a vacation and possibly tour the venue option here for our wedding. The pictures online are very false. Our first day, no AC in our room. The shower would over fill. Due to the construction of how the building was made. We went to the buffet the first night and my goodness, the food options were terrible. I am glad they did change our room after complaint, but same thing with the shower. Due to our first night here, we decided this isn’t the place we would want for our wedding and the stay of our family. The poor construction of this building. Out dated furniture. I do not recommend sandos cancun. We ended staying out of the resort more due to lack of food and the bar in the resort being closed. Pointless resort.
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Jasmina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great resort with great stuff. Everyone is super friendly. Great and amazing service was by Jose from Zango and St. Trop - that kid was always happy to help and provide best service and most importantly he is very positive and always smiling Levy from Zango very professional and friendly I need to mention Angel waiter from the beach Fausto from St. Trop was nice and helpful Rocio as well Evert from beach and swimming pool (very hard working person in this hotel) Eddie from the swimming pool super fun, helpful and professional Eleazar from massage super cool Dani from pool activities was super cute and fun Reyes Tec Manager from the front desk was the best, most helpful and professional Thank you to all off them . They really did there best to make our vacation the best possible

8/10 Udmærket

SIAMPHAYPHET PHET

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The staff was very friendly, attentive and helpful. Liked the different activity nights. The mini bar was stocked daily with water, beer, juice and sodas. The building and room need updates but overall, the hotel was clean.
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Viviana

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I would like to recognize the staff in the front desk. You guys are amazing
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Baljinder

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024

10/10 Fremragende

Firuza

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed 7 nights. Staff very good and attentive.The best food in the Zango Buffet and kitchen workers as well was very nice and friendly. Definitely come back again and recommend to my friends and family.
Overnattede 7 nætter i maj 2024
Svar fra Web Relations den 9. maj 2024
Dear Firuza,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Stephanie Berdúo, Guatemala

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fue una buena experiencia de hotel, muy lindo, tranquilo, sólo la comida no era muy variada
Overnattede 3 nætter i marts 2024
Svar fra Web Relations den 9. maj 2024
Dear Stephanie,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Jodine Ann

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
We upgraded to get another restaurant included by the pool (St Troph) which we were glad we did. Open air, great view and excellent food. Our upgrade included a room with a water view and it overlooked the pool, large with a sofa, king bed and drawers for my clothes, husband used the closet. Overlooking the pool though can be loud at times so keep that in mind. The a la carte restaurants are very good, tepankayi, Italian and the masquerade dinner especially was excellent. If you want a chais lounge or cabanas you have to get out way early as they get claimed by others quickly by placing the blue beach towels on there. We lost one cabana one day because someone just took it themselves. Bring a book you don’t care about to place with your towel would help. Entertainment was good inside and by the pools, but very loud. We found ourselves down by the beach because it was quieter. Yoga on the beach each morning was nice too. Thanks to all the great staff at Sandos! Itzel, Danna, Abraham, Carlos, Dani, Inka and Ivan just to name a few!
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 9. maj 2024
Dear Jodine,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

4/10 Dårligt

Santiago

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
My room was licking for the air conditioner, I asked for a new room, and they said no because there booked, and they never fixed the problem
Overnattede 4 nætter i april 2024

6/10 Okay

Chadi

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The entertainment team was great (daniel, danna, abraham, alex, charlie, itzel, eddie). They make the staying very nice and pleasant. The facilities are old and they are not reflecting the photos and the price that you are paying. The staff in general are very nice and the food is ok, nothing overboard. It was my first experience in the cancun hotel zone and for the same price you can get better in Rivera maya.
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Carlos

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Weddings were very disruptive to sleep. Music was loud and could not sleep as they were right outside our balcony. We had early morning excursions and could not rest on 2 of the 4 nights we stayed there until weddings were over. Food options we’re the same day after day. We qualified for room upgrade via Expedia Hold membership but said we could not get it. We did not want to go through a 90 minute property presentation so did not get upgrade. Room was never swept or mopped.
Overnattede 4 nætter i maj 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was smaller and more personal.
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service, food, music, pools. Beach is not the greatest if that’s what you’re going for. Short beach, steep slope to get in and waves were so rough we never got in.
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 9. maj 2024
Dear Lisa,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Kyung hee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food was amazing and room was spacious and clean. I dropped my bracelet into some hole in the washroom area so I called the office around 11:30pm. And someone immediately came to my room with tools and found my bracelet. I was happy with everything at this hotel. Infiniti swimming pool was awesome too. I highly recommend this hotel.
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Margarita

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No me dieron beneficios vip
Overnattede 2 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Karen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool set up was beautiful looking out to the ocean. The staff were great. I didn't like that the food at the buffet was never hot or even luke warm, but I love the Trop restaurant by the pool, everything was very good and hot. I did like how close the Hotel was to the airport.
Overnattede 6 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Karen,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Aleksandr

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Aleksandr,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Forfærdeligt

Sonia

Rejste i en gruppe
Synes ikke om: Rengøring
The hotel is old and the food at the buffet is Not the best and always cold. Good at the restaurants for dinner is much better. The drinks are terrible very bad quality.
Overnattede 4 nætter i april 2024

2/10 Forfærdeligt

Trinh

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Really disappointed in our stay at Sandos. We went as a group of 6 and got 3 rooms. Upon check in, they’re telling us that the rooms don’t have any views, we said that was fine even though the description of the rooms we bought said that we would on Expedia. Check in tries to sell us an upgrade for a room with a view, we decline again. Then magically, they inform us that two of the rooms actually have views included but the third room does not. They try to sell it to us again. I just feel like it’s a big scam when we bought all 3 rooms together. The resort is a little outdated and has a strong sewage smell. One of the rooms kept having issues with the shower and had to get maintenance a couple times. No reservations were available during our 4 day stay for the hibachi restaurant. Front lobby tells us to contact concierge to help, which they just say they can’t add any more reservations. Only thing really open and available to eat is the buffet and room service which both sucked. One server to be exact offered AMAZING service! Shoutout to Pedro for taking care of us. Overall, the stay was disappointing and we will be going elsewhere next time we are in Cancún.
Overnattede 3 nætter i april 2024

6/10 Okay

Jane

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The best feature was the view from the room, although the decor is dated. Food was good except for the salty fish, but the same everyday. Drinks varied in quality by location and staff but they ran out of gin! The Masquerade show was great and they used Bar 1 for live music, but there is very limited seating to enjoy the music. The pool entertainment staff were great and the pool waiters worked really hard so please don't forget to tip them! The reason I will never stay here again is the very limited pool seating and the lack of any control of 'chair hogs'. There are three pools with the upper pool allowing smoking, but there are not enough chairs for all guests. I'm an early riser, but if I wasn't down at the pool by 6:00 am all the seating was taken although guests didn't arrive until 8, 9 or 10! I asked the pool manager and he replied that it is first come first served. The first morning when I arrived at 6:30 I was too late, but I found two loungers and put them together although there was no shade. The bali bed next to me was 'reserved', but as of 11:00 no one was there. One morning I was up at 4:30 and went down and about half the seating was already taken but noone was there, so apparently you can put a towel, a book, a hat or even slippers on a chair the night before and they don't remove anything. There is more seating on the beach, but again the covered beds are reserved by sunrise. If you want a pool day, but like to sleep in on vacation choose another hotel.
Overnattede 8 nætter i april 2024

10/10 Fremragende

Sherley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Sherley,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Irene

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall, the hotel is Ok. The staff is really friendly and helpful. However, the food is not up to par. The options for the buffet are limited and the quality of the food is average at best, and sometimes not even so. There's 3 restaurants in the hotel, but the quality of the food is not that good either. Even the restaurant labelled as 'fine cuisine française' leaves a lot to be desired.
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Megan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Inna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Cristel Lynn

Rejste med partner
Synes godt om: Service og personale
Excellent service
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Cristel,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Dana Harry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We came for our anniversary and were slightly overwhelmed by all the hotel options in the area. We picked Sandos hoping for the best and we were not at all disappointed. It was fabulous I enjoyed all the dining options and we tried all the restaurants the seasons was my personal favourite. But the service at all was fantastic. The bar service was convenient and was always nice poolside thanks to Casanova, Jesus, Migal,and Adien The room had a fantastic view and was perfect temperature and so comfortable. Bathrobe is amazing! The activity team was great and had tones of options I loved the beach yoga and water aerobics thanks Alex and crew mosses,Daniel Danna, Itzel you all were so welcoming and the options were from all out dance party to pool side language classes really something for any and every person. Best advice is on checking in get the website on your phone! They helped us with this and then Reservations, activities and spa were simple. The spa is beautiful and Eleazer and silvia were great I would definitely recommend The one crazy thing that happened One day I over heard a guy at the front desk saying he wanted to pay to stay by the pool I thought he had to pay for a late check out so I was taking to him Turn out he and his wife had a week booked at a different hotel they were so disappointed with the amenity’s and service that they purchased day passes at sandos and just slept at the other hotel There are not late check out fees
Overnattede 6 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Dana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Andrea Marie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Arriving to the resort was beautiful. Check in was nice and we were told we had to pay a utility fee per day. Our bags were brought up to the room and of course we tip. Restaurants on site were all good but it was extemely hard to get a reservation at a decent time but there was a buffet and the restaurant by the pool that you could always get into. The activites around the resort are cute but they dont last more than an hour or so, so if you are looking for a party spot, this isnt the place. The bus stop is about 2 blocks away and after an ecursion, its turns to be a long walk back to the resort up the hill. The bus was the best way to get around and only had to pay $1 U.S. Servers around the pool were great but you got to tip so they keep coming back. We only were tipping $1 per drink. There is a store sith necessities on the property, but it does cost way more than it does in town. The beach was nice, but the waves are rough where as further north, the waves were calm. It was not meant for swimming... You do see police going up and down the beach with their faces covered but it is normal to see. We didnt experience any trouble and as long as you follow the rules and be careful with your drinks, you will be fine.
Overnattede 6 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Andrea,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Emily

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Alex, the entertainment manager, Rosio and Casanova from St Trop and Cesar from Frattinis have the best service!! Top notch and very friendly! The hotel could use some updates. Our room was not ready when we arrived, we only had one bed for 3 people and our wristbands kept disconnecting from the lock and we had to get them reprogrammed several times. Pools were nice, but main pool needs serious updates and the water one of the days was really murky, but despite that, we had a great time!
Overnattede 3 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Emily,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

FNU

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i april 2024
Svar fra Web Relations den 6. maj 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Diana

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved this place! Staff was amazing, dining was amazing, entertainment was really cool!
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 27. apr. 2024
Dear Diana,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Taylor

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our trip and the price was right. Property was a little outdated but overall clean and had everything we needed. The staff went above and beyond. The food could be better.
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 27. apr. 2024
Dear Taylor,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are amazing! Highly recommend this property.
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 27. apr. 2024
Dear David,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Gursimran Singh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort is nice and clean but need to work on their buffet food options. Also food was cold most of the times even at the resturants. Staff was friendly and accomodating.
Overnattede 3 nætter i april 2024
Svar fra Web Relations den 27. apr. 2024
Dear Gursimran,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Zoveyda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 27. apr. 2024
Dear Zoveyda,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Maritza G Castellano

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sandos was great the people working there amazing, awesome food options and drinks it’s also located in a great area.
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 27. apr. 2024
Dear Guest,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Raymond E

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Didn't like having to wait for room. Most hotels will have room cleaned so I can check in early or they will have someone clean it.. The food was not good. Front desk was very good. Alicia and Jessica were great.
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 23. apr. 2024
Dear Raymond,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Philomi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Web Relations den 23. apr. 2024
Dear Philomi,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

pablo

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
its was a great experience. the staff was amazing, i cannot complain about them. they have been the best service we had.
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 23. apr. 2024
Dear Pablo,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Sharon

Rejste med familie, Rejste med partner
The hotel is beautiful but being challenged in walking I wish getting to the pool was a little easier and more food selections in the exclusive package
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 23. apr. 2024
Dear Sharon,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Paulette

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 9. maj 2024
Dear Paulette,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Minh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just ok
Overnattede 3 nætter i april 2024
Svar fra Web Relations den 19. apr. 2024
Dear Minh,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

8/10 Udmærket

Tanisha LeJon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Web Relations den 19. apr. 2024
Dear Tanisha,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Lindsey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The moment we arrived we were treated so wonderfully. Edgar at the front desk made check-in very easy and continued to ensure that our stay was perfect through the week. Casanova at St-Trop was magnificent. Gerardo at Zandos was always smiling! Isa was wonderful and helped us with our excursion... such a sweet and friendly lady, i enjoyed chatting with her :) Esteban at the Japanese restaurant was incredible at putting on a show while cooking delicious food. Abraham and the entertainment staff were so fun and kept everyone in such a good mood. ALL the staff were always working so hard and so incredibly warm and friendly ... The resort was beautiful... the beach is spectacular and well kept, always clean. And the food/drinks were delicious I will recommend this place for anyone looking for a great vacation
Overnattede 7 nætter i april 2024
Svar fra Web Relations den 19. apr. 2024
Dear Lindsay,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Nicole

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I like the overall stay except the dining experience at the steakhouse restaurant we was tricked in buying a bottle of wine without our knowledge
Overnattede 3 nætter i april 2024
Svar fra Web Relations den 19. apr. 2024
Dear Nicole,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

6/10 Okay

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale
The property overall was nice but needs a refurbishment. The rooms have dated furniture. The food was average. We were traveling with teenagers and there were no options for snacks, other than a pizza bar at the pool. There are no snacks provided in the room. There is no place to just grab a quick bite, other than the pool bar (which is sit down) or room service. Although poolside service was great, the drinks were not. Poor quality and just average. People reserve cabanas at like 5 AM!!! so there are never any to be had unless you wake up early. We had to get the concierge to book us dinner res as the app told us there were none available, even though there were open seats in restaurants. No omelet or egg station at the buffet. My kids did not like the buffet for lunch or dinner. The staff was friendly and helpful. The pool activities guys were great and helped to keep my kids occupied and active.
Overnattede 8 nætter i marts 2024
Svar fra Web Relations den 19. apr. 2024
Dear BrianWe appreciate the time you have taken to write your review about your recent stay inSandos Cancún.Our guest's comments give us important feedback on our performance and provide us withgreat ideas on how to improve. We truly appreciate the time you gave us to talk to us, andthe opportunity to change the perspective of our service, as our goal is not only to makeour guests return, but also to make you feel comfortable as you are here to relax in a stressfree environment.Thank you for adding very generous remarks of the positive sides of your stay with us andmentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun

8/10 Udmærket

Wilber

Synes godt om: Overnatningsstedets tilstand og faciliteter
Good
Overnattede 4 nætter i marts 2024
Svar fra Web Relations den 19. apr. 2024
Dear Wilber,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Crista

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this resort, smaller means knowing activities staff, bar staff, restaurant's staff, hotel staff in general. Easy access to beach and pool. A little awkward how people reserve spots so early in the morning, but still lots of places to go for sun at the pools and the amazing beach. Buffet was delicious and the restaurants too. Activities day and night were so much fun. Would definitely recommend and go back!
Overnattede 7 nætter i marts 2024
Svar fra Web Relations den 19. apr. 2024
Dear Crista,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

10/10 Fremragende

Angelica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Web Relations den 19. apr. 2024
Dear Angelica,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

2/10 Forfærdeligt

Tatiana

Rejste med partner
Synes godt om: Rengøring
Great property but the food is tasteless and alcohol is watered down lol
Overnattede 5 nætter i februar 2024
Svar fra Web Relations den 19. apr. 2024
Dear TatianaWe appreciate the time you have taken to write your review about your recent stay inSandos Cancún.Our guest's comments give us important feedback on our performance and provide us withgreat ideas on how to improve. We truly appreciate the time you gave us to talk to us, andthe opportunity to change the perspective of our service, as our goal is not only to makeour guests return, but also to make you feel comfortable as you are here to relax in a stressfree environment.Thank you for adding very generous remarks of the positive sides of your stay with us andmentioning the services that made your stay more comfortable.Sincerely,Web Relations Sandos Cancun