Dear Deniz,Thank you for taking the time to leave us a review.Our service is our absolute key value therefore we are surprised to hear that you were disappointed with some of our staffs service this time. We hope to see you again in one of our worldwide hotels in the future!Best of wishes,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Ryan,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Lavasia,Thank you very much for your brilliant ratings.We are delighted to read your kind remarks.Our aim is to please, your remark will be forwarded.Hoping to welcome you again very soon.Kindest wishes,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Mary-lou,Thank you very much for staying with us and for taking the time to share your valuable feedback.We would like to sincerely apologize for the noise, for the inconvenience it might have caused you.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon.And we wish you a beautiful day.Warmest Greetings,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Neal,Thank you very much for choosing us and for your phenomenal ratings.We count ourselves lucky for our guests.And it is very gratofying to learn you enjoyed it.We really look forward to working for you again, Neal.Warmest Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Ana,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Cindy,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Jeff,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Danielle,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Jennifer,Thank you so much for visiting us and posting this review. We are glad you enjoyed your stay, and appreciated the service. It would be great to see you again soon. Until then, all the best! Hotel Riu Palace KukulkanOnline Reputation Manager

Apreciada Karla,Agradecemos sinceramente sus amables palabras. Su reseña nos motiva profundamente a perseverar en nuestro camino y anticipamos con entusiasmo la oportunidad de darle la bienvenida nuevamente en cualquiera de nuestras instalaciones para brindarle otra experiencia excepcional.¡Le esperamos con los brazos abiertos!Cordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Chantal T,Thank you for your comment,We are pleased to know that you felt good in general and our hotel was to your liking.On the other hand, we regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Phylicia,It is very gratifying to read you enjoyed your holiday.We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day, Phylicia!Kindest Greetings!Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Luis D.,Our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Luis!Kindest wishes,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Cyntia,We thank you very much!It is very gratifying to learn you had a great time.We look forward to hosting you soon, Cyntia.Wishing you a lovely day!Warmest Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Josh,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Noe,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Noe,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Robert,We appreciate you took the time to leave your impressions regarding your recent stay with us.However, we wish to highlight that our priority is the safety and wellbeing of our guests.Upon arrival, we advise our guests about the hotel policy. We truly regret to learn you did not agree with it.Nevertheless, we would like to thank you for having chosen our hotel for your stay.Hoping to host you again.Best Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear EDGAR,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Fateema,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, Fateema!Loving Regards, Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Michelle,we appreciate you taking the time to share your great review here! . We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace KukulkanOnline Reputation Manager

Apreciado Guillermo,Agradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempreCordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Natoya,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Palace KukulkánOnline Reputation Manager