Kajakroning

Anmeldelser af Park Royal Beach Cancun - All Inclusive

3.5 out of 5

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 328 af i alt 1010 anmeldelser" "
Bedømmelse på 8 − Udmærket. 283 af i alt 1010 anmeldelser" "
Bedømmelse på 6 − Okay. 184 af i alt 1010 anmeldelser" "
Bedømmelse på 4 − Dårligt. 107 af i alt 1010 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 108 af i alt 1010 anmeldelser" "

8,2/10

Rengøring

8,0/10

Service og personale

7,4/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Rasmus

Synes godt om: Rengøring, service og personale, værelsets komfort
Hotellet ligger perfekt, intet larm fra nabohoteller eller fra shopping centeret som ligger lige overfor. Bredt udvalg af mad, massere muligheder for at nyde den dejlige strand og pool områder. Værelset var pænt og rent. Der er lang ventetid ved check in og ved check ud, op imod en time. OBS. Rooftop området koster 300 pesos i entre, og baren er ikke inkluderet i all inklusiv.
Overnattede 2 nætter i februar 2022
Svar fra Michel Thénot, Gerente General den 14. feb. 2022
Dear Rasmus, First of all, we want to express our gratitude for having you stayed at Park Royal Beach Cancun, reading your positive comments motivate us to keep working hard to improve every day. It will be a pleasure to host your vacations in the future. You can be sure that it will be another stay to remember. Kind regards, General Management, Park Royal Beach Cancun Resort.

6/10 Okay

Anayeli Morales, Toluca

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
El personal no es atento con sus huéspedes y la comida del hotel no es muy buena aparte los meseros debes andarlos buscando para que te atiendan así que en restaurantes sobre todo el PESCADOR es pésimo
Overnattede 2 nætter i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Estimada Anayeli Morales,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Lamentamos profundamente no haber cumplido al 100% con sus expectativas de viaje, tenga por seguro que tomaremos en cuenta su opinión para seguir mejorando.Esperamos tener nuevamente la oportunidad de recibirla en un futuro cercano y mostrarle nuestro verdadero espíritu de servicio.Cordialmente,

8/10 Udmærket

Hugo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Esta muy bien ubicada y buen servicio 🙂
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Estimado Sr. Hugo Miranda,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera y que logramos superar sus expectativas.Nos alegra leer que regresara pronto con nosotros. Estaremos encantados de recibirlo en esta su "casa lejos de casa". Cordialmente,

8/10 Udmærket

Roberta

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Resort is at a great location. Their Dinner reservations system, policy and not accomodating large group is RIDICULOUS . The Pool Bar staff at the Main Pool Arturo and Dayana are Amazing! Eduardo from Entertainment is amazing! These 3 people made our stay definately fun! Aside from the dinner situation overall good.
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Dear Roberta Cardona,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

8/10 Udmærket

Maria de Lourdes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pueden mejorar la comida
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancún den 28. apr. 2024
Estimado huésped,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera, tomaremos en cuenta su sugerencia y le garantizamos que en su próxima visita usted podrá comprobar las mejoras. Cordialmente,

10/10 Fremragende

Marisol

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente trato por la chica de recepcion Pamela y del mesero Silverio, mi habitación era una estandar y me llevé la sorpresa que me eligieron para una una habitación presidencial, la cual es hermosa
Overnattede 1 nat i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Estimada Marisol Sanchez,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera y que logramos superar sus expectativas.Estaremos encantados de recibirla de nuevo en esta su "casa lejos de casa". Cordialmente,

10/10 Fremragende

Alejandro

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gustó lo que ofrece el hotel y tiene buenas instalaciones, cuando vuelva a Cancún puede que regrese al mismo hotel
Overnattede 6 nætter i april 2024
Svar fra Park Royal Beach Cancun den 25. apr. 2024
Estimado Sr. Alejandro Cisneros,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera y que logramos superar sus expectativas.Nos alegra leer que regresara pronto con nosotros. Estaremos encantados de recibirlo en esta su "casa lejos de casa". Cordialmente,

2/10 Forfærdeligt

Angela

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hottest lobby ever stayed in. Terrible food.
Overnattede 3 nætter i april 2024
Svar fra Park Royal Beach Cancun den 24. apr. 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

10/10 Fremragende

Francisco J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente lugar,muy limpio muy tranquilo.el personal muy amables
Overnattede 3 nætter i april 2024
Svar fra Park Royal Beach Cancun den 24. apr. 2024
Estimado Sr. Francisco J Nogales Madrigal,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Estamos muy contentos por haber cumplido al 100% con sus expectativas de viaje, Sus comentarios son muy valiosos y nos alientan a seguir por el camino de la calidad en nuestros servicios.Esperamos tener el gusto de serviles nuevamente en un futuro cercano.Cordialmente,

10/10 Fremragende

Gloria Alicia Ruiz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Gloria Ruíz den 24. apr. 2024
Estimada Sra. Gloria Ruíz:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

10/10 Fremragende

Andrey, Antelope

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Came here with 2 kids age 5&7. They had a blast at the kids pool, we barely went to the ocean because of how much they loved the slides. Ocean had pretty big waves in April so it wouldn’t be very safe for kids anyways. Food was pretty good, it was pretty much the same every day though.overall I recommend it and would come back here!
Overnattede 8 nætter i april 2024
Svar fra Park Royal Beach Cancun den 22. apr. 2024
Dear Mr. Nevyadomskiy,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Udmærket

Keyana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lots of kids and families otherwise good location nice amenities beautiful beach
Overnattede 3 nætter i april 2024
Svar fra Park Royal Beach Cancun den 22. apr. 2024
Dear Mrs. Love,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Udmærket

Susana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La comida no es excelente
Overnattede 7 nætter i april 2024
Svar fra Park Royal Beach Cancun Agradece su preferencia den 21. apr. 2024
Estimada SusanaMuchas gracias por sus valiosos comentarios acerca de calidad de los alimentos de nuestro buffet. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes, tenga la seguridad de sus observaciones se compartieron con nuestros Chef Ejecutivo y Gerente de AyB, con el fin de tomar las acciones correspondientes. Nos tomamos muy en serio sus comentarios y lamentamos no haber sido capaces de cumplir con el nivel de sus expectativas.Esperamos que usted nos dé otra oportunidad de servirle mejor en el futuro.Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

8/10 Udmærket

Md Anwarul

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel environment and entertainment was awesome. The building we stayed needs some upgradation very old part compare ro the other building. But overall a memorable experience for me.
Overnattede 6 nætter i april 2024
Svar fra Md Anwarul den 17. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Md Anwarul:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Dårligt

Chelsea

Rejste med partner
Synes ikke om: Rengøring, service og personale
We had no remote for the tv in the room, the phone didn’t work at all and the cleaning staff barely cleaned the room even after high tips left for them. No one speaks English. Limited for snacks and food after hours. Went to the lobby one evening to ask for a fork for a dessert we had saved in the fridge and they refused to get us something. Paid for all inclusive and could never get in for a reservation to the very limited 3 restaurants. There were hand prints on the large mirror in the room and all week after cleaning they were still there. Our room smelt strong of paint the moment we got there. My partner was disappointed with the amount of people trying to sell you excursions and hotel packages right in the lobby. They tricked you by asking if you got your welcome gift. We didn’t get a tour and had no idea where to get towels or anything for the beach loungers. This was our first time to Cancún. We would go back but we will definitely stay at a different resort. Lack of restaurants and evening entertainment.
Overnattede 7 nætter i april 2024
Svar fra Park Royal Beach Cancun den 15. apr. 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,

10/10 Fremragende

María Fernanda Vargas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me encantó.
Overnattede 4 nætter i april 2024
Svar fra María Vargas den 12. apr. 2024
Estimada Sra. María Vargas:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

6/10 Okay

Brenda

Rejste med familie
Synes ikke om: Rengøring
Found 2 cockroaches in my room 2 days in a row. Food was not the best. Same food repeated for lunch and dinner.
Overnattede 4 nætter i april 2024
Svar fra Brenda den 13. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Brenda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Fremragende

Ivan V

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean but odd smell was in there, a bit outdated need a bit refreshing and detail repairing even smal things in rooms, like sink drain plug install curtain in the shower so water doesn’t end up all over the floor fan in the bathroom so it actually does the job, floors were marble so cold no rugs so you need to wear flops other that that good place.
Overnattede 6 nætter i april 2024
Svar fra Hugo Reyes den 8. apr. 2024
Thank you for your stay at Park Royal Beach Cancun, it has been a pleasure to welcome you to this "your home away from home".Thank you for taking the time to shared your comments, we will be working to improve every day.We hope to have the opportunity to welcome you again in the near future.Warm Regards,

10/10 Fremragende

Raquel, Bellflower

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 10. apr. 2024
Estimada Raquel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Nos complace saber que hemos cumplido al 100% con sus expectativas.Esperamos tener el gusto de su presencia en un futuro cercano.

10/10 Fremragende

Chantelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing.everything was excellent Except for the entertainment it could be a bit more diverse
Overnattede 3 nætter i marts 2024
Svar fra Chantelle den 4. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chantelle:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

2/10 Forfærdeligt

carlos

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible service! Stay away pick any other hotel in cancun. Reservation manager call me i have been trying to get ahold of you since march 25
Overnattede 2 nætter i marts 2024
Svar fra Carlos den 3. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear Carlos:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

6/10 Okay

LORENA DE LOS ANGELES

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La comida no es muy buena en su variedad
Overnattede 4 nætter i marts 2024
Svar fra Lorena den 2. apr. 2024
Park Royal Beach Cancun Agradece su preferencia Estimada Lorena:Permítanos agradecerle en primer lugar por haberse hospedado en Park Royal Beach Cancún.Uno de nuestros principales objetivos es la constante mejora nuestros servicios. Por lo tanto, todos sus comentarios son de gran valor para nosotros.Nos decepciona saber que no pudimos alcanzar sus expectativas, por lo cual nos disculpamos.Estamos implementando planes de acción para cambiar esta situación.Nos encantaría recibirlo nuevamente para demostrarle las mejoras logradas.Saludos cordiales,Guest Service,Park Royal Beach Cancún.

8/10 Udmærket

Karina Barranco

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Lo unico es que solo tiene 2 elevadores y son 10 pisos por lo cual son insuficientes
Overnattede 7 nætter i marts 2024
Svar fra Karina Barranco den 1. apr. 2024
Park Royal Beach Cancun Agradece su preferencia. Estimada Karina Barranco:Permítanos agradecerle en primer lugar por haberse hospedado en Park Royal Beach Cancún.Uno de nuestros principales objetivos es la constante mejora nuestros servicios. Por lo tanto, todos sus comentarios son de gran valor para nosotros.Nos decepciona saber que no pudimos alcanzar sus expectativas, por lo cual nos disculpamos.Estamos implementando planes de acción para cambiar esta situación.Nos encantaría recibirlo nuevamente para demostrarle las mejoras logradas.Saludos cordiales,Guest Service,Park Royal Beach Cancún.

8/10 Udmærket

Simran Preet Singh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Simran Preet den 1. apr. 2024
Dear Mr. Simran Preet:We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.

8/10 Udmærket

Jessica Hazel

Overnattede 2 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 10. apr. 2024
Estimada Jessica Hazel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Tomaremos en cuenta su evaluación para continuar mejorando en nuestro servicio.Esperamos tener el gusto de su presencia en un futuro cercano.

4/10 Dårligt

Maria

Overnattede 5 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 31. mar. 2024
Thank you for taking the time to share us your opinion, your evaluation will be considered to improve our service.We hope to have the opportunity to be your host once again.Warm regards

2/10 Forfærdeligt

Timothy Anthony

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DO NOT STAY HERE
Overnattede 5 nætter i marts 2024
Svar fra Timothy den 29. mar. 2024
Dear Mr. Timothy:We lament that your experience at the hotel was not as expected please accept our sincere apologies; we hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Resort Cancun.

10/10 Fremragende

OMAR ALEJANDRO SANCHEZ

Overnattede 3 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 18. apr. 2024
Estimado Omar Alejandro Sanchez,Gracias por tomarse el tiempo de compartirnos su opinión respecto a su pasada estancia con nosotros, estamos muy contentos de haber cubierto al 100% con sus expectativas de viaje. Esperamos tener la oportunidad de recibirlo nuevamente en un futuro próximo.Cordialmente,

4/10 Dårligt

Syrja

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was not so good.My experience: we didn’t have hot water and I called couple times, I told them at front desk couple times and finally they fixed. The room doesn’t have balcony and windows couldn’t open. Food was same for breakfast, for lunch and for dinner and every day.
Overnattede 6 nætter i marts 2024
Svar fra Syrja den 28. mar. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Syrja:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Udmærket

Irfan

Overnattede 3 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 16. apr. 2024
Dear Irfan Meghani,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Udmærket

Ubaldo Pliego, Quebrantadero

Rejste med familie og småbørn
No muy bueno su servicio menos en el restaurante el pescador
Overnattede 4 nætter i marts 2024
Svar fra . den 27. mar. 2024
Buenos días,Gracias por hospedarte con nosotros, para todos es muy importante sus comentarios.Igual agradecemos que se tomars el tiempo en contestar la evaluación.Tomarenos en cuenta lo que nos esta compartiendo.Saludos.

10/10 Fremragende

Rosa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel was amazing customer service is awesome I went with my husband and 3 kids and we enjoyed everything from the food to the pool and a mall right in front of the hotel very convenient. The rooms were clean and so spacious with great view of the beach. All the employees really make you feel like home. I give this hotel 5 stars Restaurant are hard to get in since you need a reservation but they have a buffet that’s open most of the day including late night snack.
Overnattede 3 nætter i marts 2024
Svar fra . den 26. mar. 2024
Good afternoon,Thank you for choosing us as your hotel, we were very happy to have you at home.We also want to thank you for taking the time to give us your evaluation, your comments are very important to us.We are waiting for you again.Greetings.

10/10 Fremragende

Stephen William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was a really nice place to stay
Overnattede 13 nætter i marts 2024
Svar fra . den 25. mar. 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

4/10 Dårligt

Maria R, Oak Lawn

Overnattede 4 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 13. apr. 2024
Estimada Maria R Reyes,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Lamentamos profundamente no haber cumplido al 100% con sus expectativas de viaje, tenga por seguro que tomaremos en cuenta su opinión para seguir mejorando.Esperamos tener nuevamente la oportunidad de recibirla en un futuro cercano y mostrarle nuestro verdadero espíritu de servicio.Cordialmente,

8/10 Udmærket

Dayna

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra . den 25. mar. 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

2/10 Forfærdeligt

Fermin

Overnattede 5 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 10. apr. 2024
Estimado Sr. Fermín,Gracia por tomarse el tiempo en compartirnos su evaluación, queremos asegurarle que la tomaremos en cuenta para continuar mejorando nuestro servicio.Esperamos tener el gusto de su presencia en un futuro cercano y poderle demostrar nuestro verdadero espíritu de servicio. Cordialmente,

8/10 Udmærket

Sergey

Synes godt om: Rengøring
The beach was not too bad. the view from the roof bar was good.
Overnattede 6 nætter i marts 2024
Svar fra Sergey den 21. mar. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Sergey:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Dårligt

Levi

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, faciliteter
The website made this place seem a lot better than it actually was. Previous reviews said the place was “old and outdated” and I can confirm. The elevators are not equipped for the capacity of the resort, they were too small and too slow. We waited for the elevator for almost 5 minutes at some times. Upon checking in our room, we noticed our bedsheets were dirty. We paid for the all inclusive package and had trouble making reservations at the restaurants. The app we were instructed to use for reservations and activities went down frequently. Based on my experience from this resort, I would not recommend it to anyone. We also heard other guests complaining about the lack of service from the resort during our stay.
Overnattede 4 nætter i marts 2024
Svar fra . den 17. mar. 2024
Good day,First of all we want to thank you for choosing us to stay with us.We want to inform you that your opinion and your review is very important to us since it allows us to improve, we appreciate the time you took to do so.Sincerely the Park Royal Hotels and Resort team

4/10 Dårligt

ASIF

Rejste med familie
Synes godt om: Faciliteter
Rooms looks too old and all doors and restrooms are in terrible condition. Food have limited option and looks like same food have been rotated in different time to other station .. I have just did breakfast which was ok . They need to change utensils where the food is served as they look old and dirty.. overall it need rooms and food station updated Pool area food and snacks was good Can’t go back there again !!!
Overnattede 6 nætter i marts 2024
Svar fra Asif den 15. mar. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Asif:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Udmærket

Mayra Elizabeth

Rejste med familie og småbørn
Nice place. Everything was clean. The buffet didn’t have much to offer and got boring after day 2. Staff was friendly but we traveled with a toddler and getting milk from them was a back and forth situation. The lobby people couldn’t even assist with that. However the people from the buffet were able to provide some but it seemed like they would get in trouble for doing so. Overall, the place is very good. We needed transportation one day and the bell boys were able to assist right away. I would say the only thing we felt could be better is the food. Oh and we had no luck trying to make a dinner reservation at one of their restaurants.
Overnattede 4 nætter i marts 2024
Svar fra . den 15. mar. 2024
Good day,First of all, thank you for choosing us to stay with us. Your comments are very important to know in detail what you need.Thank you very much for taking the time.Greetings

8/10 Udmærket

Patricia, Hilmar

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have been coming here for 18 years & this was the first trip with our children. We love the location & staff at this hotel & couldnt wait to share it with them. 2 of our 3 rooms had water coming from the ceilings & the A/C did not work well. There was no hot water in all 3 rooms most days but that was bareable. The hotel could use some upgrades or better maintenance. Its still our favorite location in the hotel zone.
Overnattede 6 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 13. mar. 2024
Dear Guest,Thank you for taking the time to evaluate our hotel, your responses are very important to us. We are very sorry for the inconvenience you experienced during your stay, please accept our sincerest apologies.We hope you give us an opportunity on the near future to regain your trust.Warm Regards

10/10 Fremragende

Krystal

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an amazing vacation at Park Royal. This was our second visit but first with our young girls From the moment we walked in the doors we were treated so well by all of the staff. The buildings were safe and clean. There was so much to do for both adults and children. We definitely never went hungry or thirsty at all. All of the guests were happy and friendly. The rooms were perfect. If you are travelling with a young family I highly recommend the presidential / family suite with terrace. We received a complementary upgrade to it and I was blown away. We had a living room, bedroom, two bathrooms and our own private splash pool, which was perfect for when we all needed some down time but didn’t want to sacrifice our vacation for it. I don’t think I can say enough about the staff. They were all incredibly helpful! If you want something or have questions just ask! Our concierge Luisa was amazing. We had so many great servers through out the week including but not limited to Saray in the Italian restaurant and Hector, Maria and Wilbert at the buffet. I wish I had gotten some names but the funtastic team who ran the activities was also amazing. This resort is right across the street from La Isla mall which is a great place to wander around, shop and/or enjoy many activities. The bus is easy & cheap to use and stops right out front if you want to explore more. Whether going as a family or couple I highly recommend this resort!
Overnattede 6 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 13. mar. 2024
Thank you for taking a few minutes to share your experience with us, we are delighted to read that we managed to create a memorable experience to you.We hope to have the opportunity to welcome you again here in your home away from home!Warm Regards,

6/10 Okay

Samantha

Rejste med partner
Synes godt om: Rengøring, service og personale
Food in the buffet could have been better.
Overnattede 8 nætter i marts 2024

4/10 Dårligt

Allyson

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra . den 10. mar. 2024
Good day, First of all, thank you for choosing us to stay with us.We will be very happy to have you on a future stay.Greetings to all.

6/10 Okay

Chad Nathan

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Staff were always very friendly and welcoming! Staff worked hard keeping everything clean with Prompt Service. Plenty of food choices and options the whole family enjoyed with different themes throughout the week. Our room was cleaned, restocked and tidy each day!! We really enjoyed our stay and had a great time!! We would have loved to see a coffee/bistro option outside of the buffet for early morning. Also would loved to have a daily activity/special food event posted in a central location. We found that we had to search for special food events and activities throughout the day.
Overnattede 7 nætter i februar 2024
Svar fra Chad Nathan den 8. mar. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chad Nathan:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún. Thank you for taking the time to share the delightful experience you had.It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.Your words encourage us to work hard so as to keep enhancing our services.Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.Sincerely,Guest Service,Park Royal Beach Cancun.

6/10 Okay

Ernesto Callejas

Calidad de alimentos muy baja, buffet nada variado y solo funciona la mitad de las estaciones
Overnattede 4 nætter i februar 2024
Svar fra . den 2. mar. 2024
Buenas tardes,Agradecemos mucho el tomarse el tiempo de responder la encuesta, es muy valiosa su opinión para nosotros, mejoraremos los aspectos que nos comenta. Los esperamos nuevamente, un placer haberles atendido.Saludos a todos.

8/10 Udmærket

Jovanka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The beach area is the best in the entire hotel zone, by far. We stay in Cancun often. There are limited beach chairs, but if you are an early riser, when you are done for the day, swap out your used towels for new ones the next day and go early to the beach to save your spot. Please remember that you get what you pay for. If you are looking for an economical option to stay in paradise, this is not a bad choice. Don’t tear the place apart because the buffet doesn’t have bacon or sliced salmon for the breakfast buffet. If you want top shelf amenities, pay more. This is an ideal spot for a vacation on a budget. The staff are all AMAZING and professional!
Overnattede 9 nætter i februar 2024
Svar fra . den 1. mar. 2024
Good morning,Thank you very much for choosing us to stay.We are very happy that your stay was good.Thank you very much for your comments, it is great feedback for us.It has been a pleasure serving you, we hope to see you soon.Greetings to all

4/10 Dårligt

Alyssa

Rejste med partner, Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I travelled with my boyfriend and another couple and we are in our early 20s for reference. We did not enjoy this hotel experience, although the location and beach is very nice. To start we booked 2 rooms with king beds and when we got there we received 2 double beds in both rooms. When we spoke to front desk they said there was nothing they could do and we are not guaranteed what we booked. They kept telling us to come back the next day and they would solve the issue and they never did. Other issues - very bad at accommodating a gluten allergy, I could barely eat anything. There was almost NO night life here (no shows, activities, music playing, bars open late, etc), usually only things such as karaoke which ended early. Many of the mangers and staff were not friendly or accommodating. Food - the buffet area is only half open and there are barely any options for food. Their restaurants were not great either and it is EXTREMELY hard to book reservations on their app. At the end, our flight was delayed many hours and they would not let us stay in the lobby and said we had to leave. We came without high expectations and wanted to enjoy our holiday but this hotel was not a good experience, we do not recommend it for younger groups.
Overnattede 6 nætter i februar 2024
Svar fra . den 29. feb. 2024
Good morning,First of all we want to thank you for taking the time to share your experience, we are very sorry for the stepbacks, however I have the reports and chats of the interaction with you and you did not inform me anything about what you are saying about it, other than the restaurant reservations, but with those there was no problem since they were given to you, a situation that, as I told you in your last day it was important that you mention it to me since only then is it possible to do something to make your stay impeccable.It was a pleasure serving you and we hope to see you here again.Greetings.Sincerely your concierge Luisa Vázquez.

10/10 Fremragende

Leticia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra . den 29. feb. 2024
Good day,Thank you for taking the time to evaluate our hotel, your responses are very important to us.We hope to see you again.Greetings

10/10 Fremragende

Kacey

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience! We traveled with a group of 7 and loved every minute of it. As soon as we arrived we were greeted by amazing staff(Argelia). She immediately gave us all the information we needed to book all the dinner reservations by downloading the app, which I did extremely promptly due our group size and wanting to eat at all the restaurants. The app was very helpful to see all the included activities. The food was great. There are 3 bookable restaurants, buffet and a snack shack. We loved all the food and they always had something for the kids to eat. We spent a majority of the time at the kid waterpark area (4,5 year olds). Water shoes are a must, after reading reviews prior to arriving I knew it wouldn't hurt to bring a pair for each of the kids and boy was it spot on. The floor of the waterpark is rough to prevent slipping but it can also hurt those delicate feet. They had tons of activities for the kids, including a foam party and tons of kids crafts. The beach and water were our second favorite to the kiddie pool. The water was amazing, view spectacular and did I mention they served drinks down there!!! Now the bars, they served and tried to make any drink we could come up with. We favored the center pool bar due to Mario and Enrique they were amazing! We don't typically do returning vacations but this is on our list to go back again if we travel to Cancun again.
Overnattede 7 nætter i februar 2024
Svar fra Guest Service den 3. mar. 2024
Dear Mrs. KaceyWe appreciate your comments. It is wonderful to know that you had more than just a pleasant experience but above all that our staff provided exceptional service, at Park Royal Beach Cancun it is the priority of each member of staff to exceed the expectations in every way of our guests, to hear that we have been able brings us a lot of joy. We hope to welcome you again the next time and make you feel at home.Kind regards,Guest Service,Park Royal Beach Cancun Resort.