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Anmeldelser af Park Royal Beach Cancun - All Inclusive

3.5 out of 5
Park Royal Beach Cancun - All Inclusive
Cancun, QROO

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 333 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 278 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 178 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 107 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 105 af i alt 1001 anmeldelser" "

8,2/10

Rengøring

8,0/10

Service og personale

7,4/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Rasmus

Synes godt om: Rengøring, service og personale, værelsets komfort
Hotellet ligger perfekt, intet larm fra nabohoteller eller fra shopping centeret som ligger lige overfor. Bredt udvalg af mad, massere muligheder for at nyde den dejlige strand og pool områder. Værelset var pænt og rent. Der er lang ventetid ved check in og ved check ud, op imod en time. OBS. Rooftop området koster 300 pesos i entre, og baren er ikke inkluderet i all inklusiv.
Overnattede 2 nætter i februar 2022
Svar fra Michel Thénot, Gerente General den 14. feb. 2022
Dear Rasmus, First of all, we want to express our gratitude for having you stayed at Park Royal Beach Cancun, reading your positive comments motivate us to keep working hard to improve every day. It will be a pleasure to host your vacations in the future. You can be sure that it will be another stay to remember. Kind regards, General Management, Park Royal Beach Cancun Resort.

2/10 Forfærdeligt

Karmen D

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
22 years of visiting Cancun and this was the worst experience. First time I’ve stayed at an all inclusive and had to leave the hotel and go pay for a meal to get something edible. I had read some negative reviews on the food, but the reviews said the food was comparable to a Golden Corral. That’s a slam to Golden Corral. At least at Golden Corral I can piece together a meal. One night my husband even threw up after dinner. One morning at breakfast, the ceiling was leaking down onto the counter the food was on. The room was large but other than making the bed and bringing fresh towels, not really cleaned. We had two bathrooms but only used one of the showers to spray down with sunscreen each morning. The next day when we would go in there you could still see our footprints on the tile where we sprayed. It was only cleaned once in 10 days. The workers seemed average at best when it came to service. Nothing special stands out about any of them. If you are looking for inexpensive but good food and spectacular service I’d recommend Golden Parnassus or NYX.
Overnattede 9 nætter i april 2024
Svar fra Karmen den 13. maj 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Karmen:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

6/10 Okay

LUIS, durango

Rejste med familie, Rejste med familie og småbørn
Esperaba mucho mas por lo que cobraban. Ademas les toma muchisimo tiempo el checkin hasta 35min y checkout 15 min sin filas. La comida es poco variada y no tan buena calidad. La playa en buenas condiciones y albercas si muy pequeñas para el tamaño del hotel..
Overnattede 1 nat i maj 2024
Svar fra Luis den 7. maj 2024
Park Royal Beach Cancún Agradece su preferencia Estimado Luis:Permítanos agradecerle en primer lugar por haberse hospedado en Park Royal Beach Cancún.Uno de nuestros principales objetivos es la constante mejora nuestros servicios. Por lo tanto, todos sus comentarios son de gran valor para nosotros.En verdad lamentamos no haber podido evitar este tipo de inconvenientes durante su estancia.Estamos implementando planes de acción para cambiar revertir este tipo de situaciones.Sería un placer tener la oportunidad de recibirlo nuevamente para sus próximas vacaciones.Saludos cordiales,Gerencia General, Park Royal Beach Cancún.

10/10 Fremragende

Arturo

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved are stay here, excellent service and staff! We stayed for a week family of 6 and we had a great time everyday.
Overnattede 7 nætter i marts 2024
Svar fra Arturo den 7. maj 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Arturo:Let us thank you in the first place for staying at Park Royal Beach Cancún, and for taking the time to share your pleasant experience.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.It is thanks to comments like yours that we want to work hard every day to offer a greater service.We will be glad to welcome you back and go beyond your expectations.Sincerely.Guest servicePark Royal Beach Cancun

4/10 Dårligt

Javier Angel

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
There were good and bad reviews so decided to try it out myself. First of all, this hotel has the worst food I’ve ever had in my life. The buffet was not horrible but the “fancy” Italian and Mexican restaurant was DISGUSTING. Majority of the people in my party (8 of us) didn’t eat their food. How do you make nasty Mexican food in Mexico? The pool was so dirty! Not sure if they clean it but it was always loaded with hair. You couldn’t swim without rouge hairs being stuck to your body. You could never get a beach chair. People put their stuff there and leave all day. The ice had a smell which made all the drinks taste funny. There was a day where my floor had no water. Couldn’t shower or flush the toilet. They have 2 elevators for the whole hotel of 10 floors. You would wait so long to get on. The staff at the hotel was actually great. They did a good job. I will never stay here again. Horrible place for the money that was paid.
Overnattede 4 nætter i april 2024
Svar fra Javier Angel den 7. maj 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Javier Angel:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Fremragende

Rogelio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 2 nætter i maj 2024
Svar fra Rogelio den 7. maj 2024
Dear Mr. Rogelio: We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.

4/10 Dårligt

Maggy

Synes godt om: Service og personale
Overnattede 4 nætter i april 2024
Svar fra Maggy den 7. maj 2024
Estimada Sra. Maggy:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

8/10 Udmærket

Nancy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Generally had a decent time here. 2 large pools--1 for all guests and 1 for adults only--and a water play area for kids. Children were excited to access either pool or play area. Buffet food was mediocre but fair. Breakfast egg station and dinner taco station at the buffet was the best. Make sure to make reservations for the other 3 restaurants. I enjoyed the Mexican restaurant, Frida, most. My only suggestion would be to make the shows/performances approximately an hour earlier as my kids were getting bored/tired wsiting for the 9:30pm performances
Overnattede 6 nætter i april 2024
Svar fra Nancy den 2. maj 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Nancy:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

6/10 Okay

Alexandra

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
...
Overnattede 4 nætter i april 2024
Svar fra Alexandra den 2. maj 2024
Park Royal Beach Cancún agradece su preferencia.Estimada Alexandra: Gracias por su estancia en Park Royal Beach Cancún, ha sido un placer recibirlo en estas instalaciones. Nuestra misión es ofrecerle la mejor experiencia y es gratificante saber que lo conseguimos.Recibir su evaluación nos motiva a seguir trabajando para mejorar cada día.Esperamos tener la oportunidad de recibirlo nuevamente para crear más experiencias memorables.Saludos Cordiales,Guest Service,Park Royal Beach Cancún.

8/10 Udmærket

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I spent 5 days at Park Royal, the food was good every day is a different type of food. Very kind and friendly staff. The rooms, hallways, dining areas and pools are very clean. We enjoyed our stay at Park Royal. I recommend.
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 2. maj 2024
Dear Sarah Mary Daou,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

10/10 Fremragende

Yolanda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was absolutely amazing. Eduardo was extremely helpful and nice. The bar staff was wonderful, the buffet food was very delicious. The staff was exceptional. Thank you for such an amazing staff. Can’t wait to return!
Overnattede 4 nætter i april 2024
Svar fra Yolanda den 30. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Yolanda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún. Thank you for taking the time to share the delightful experience you had.It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.Your words encourage us to work hard so as to keep enhancing our services.Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Fremragende

Zurelys

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Love this resort thank you for having us. They just need a little renovation and they will be ok
Overnattede 4 nætter i april 2024
Svar fra Zurelys den 30. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Zurelys:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Dårligt

Catherine

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The bed felt like plywood.
Overnattede 5 nætter i april 2024
Svar fra Park Royal Beach Cancun den 29. apr. 2024
Dear Ronald D Mcfarland,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

6/10 Okay

Anayeli Morales, Toluca

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
El personal no es atento con sus huéspedes y la comida del hotel no es muy buena aparte los meseros debes andarlos buscando para que te atiendan así que en restaurantes sobre todo el PESCADOR es pésimo
Overnattede 2 nætter i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Estimada Anayeli Morales,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Lamentamos profundamente no haber cumplido al 100% con sus expectativas de viaje, tenga por seguro que tomaremos en cuenta su opinión para seguir mejorando.Esperamos tener nuevamente la oportunidad de recibirla en un futuro cercano y mostrarle nuestro verdadero espíritu de servicio.Cordialmente,

8/10 Udmærket

Hugo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Esta muy bien ubicada y buen servicio 🙂
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Estimado Sr. Hugo Miranda,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera y que logramos superar sus expectativas.Nos alegra leer que regresara pronto con nosotros. Estaremos encantados de recibirlo en esta su "casa lejos de casa". Cordialmente,

8/10 Udmærket

Roberta

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Resort is at a great location. Their Dinner reservations system, policy and not accomodating large group is RIDICULOUS . The Pool Bar staff at the Main Pool Arturo and Dayana are Amazing! Eduardo from Entertainment is amazing! These 3 people made our stay definately fun! Aside from the dinner situation overall good.
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Dear Roberta Cardona,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

8/10 Udmærket

Maria de Lourdes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pueden mejorar la comida
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancún den 28. apr. 2024
Estimado huésped,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera, tomaremos en cuenta su sugerencia y le garantizamos que en su próxima visita usted podrá comprobar las mejoras. Cordialmente,

10/10 Fremragende

Marisol

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente trato por la chica de recepcion Pamela y del mesero Silverio, mi habitación era una estandar y me llevé la sorpresa que me eligieron para una una habitación presidencial, la cual es hermosa
Overnattede 1 nat i april 2024
Svar fra Park Royal Beach Cancun den 28. apr. 2024
Estimada Marisol Sanchez,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera y que logramos superar sus expectativas.Estaremos encantados de recibirla de nuevo en esta su "casa lejos de casa". Cordialmente,

10/10 Fremragende

Alejandro

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gustó lo que ofrece el hotel y tiene buenas instalaciones, cuando vuelva a Cancún puede que regrese al mismo hotel
Overnattede 6 nætter i april 2024
Svar fra Park Royal Beach Cancun den 25. apr. 2024
Estimado Sr. Alejandro Cisneros,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Nos complace saber que su estancia fue muy placentera y que logramos superar sus expectativas.Nos alegra leer que regresara pronto con nosotros. Estaremos encantados de recibirlo en esta su "casa lejos de casa". Cordialmente,

2/10 Forfærdeligt

Angela

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hottest lobby ever stayed in. Terrible food.
Overnattede 3 nætter i april 2024
Svar fra Park Royal Beach Cancun den 24. apr. 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

10/10 Fremragende

Francisco J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente lugar,muy limpio muy tranquilo.el personal muy amables
Overnattede 3 nætter i april 2024
Svar fra Park Royal Beach Cancun den 24. apr. 2024
Estimado Sr. Francisco J Nogales Madrigal,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Estamos muy contentos por haber cumplido al 100% con sus expectativas de viaje, Sus comentarios son muy valiosos y nos alientan a seguir por el camino de la calidad en nuestros servicios.Esperamos tener el gusto de serviles nuevamente en un futuro cercano.Cordialmente,

10/10 Fremragende

Gloria Alicia Ruiz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Gloria Ruíz den 24. apr. 2024
Estimada Sra. Gloria Ruíz:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

4/10 Dårligt

Bora

Overnattede 7 nætter i april 2024
Svar fra Bora den 13. maj 2024
Dear Bora:We lament that your experience at the hotel was not as expected please accept our sincere apologies; we hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Resort Cancun.

10/10 Fremragende

Andrey, Antelope

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Came here with 2 kids age 5&7. They had a blast at the kids pool, we barely went to the ocean because of how much they loved the slides. Ocean had pretty big waves in April so it wouldn’t be very safe for kids anyways. Food was pretty good, it was pretty much the same every day though.overall I recommend it and would come back here!
Overnattede 8 nætter i april 2024
Svar fra Park Royal Beach Cancun den 22. apr. 2024
Dear Mr. Nevyadomskiy,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Udmærket

Keyana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lots of kids and families otherwise good location nice amenities beautiful beach
Overnattede 3 nætter i april 2024
Svar fra Park Royal Beach Cancun den 22. apr. 2024
Dear Mrs. Love,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Udmærket

Susana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La comida no es excelente
Overnattede 7 nætter i april 2024
Svar fra Park Royal Beach Cancun Agradece su preferencia den 21. apr. 2024
Estimada SusanaMuchas gracias por sus valiosos comentarios acerca de calidad de los alimentos de nuestro buffet. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes, tenga la seguridad de sus observaciones se compartieron con nuestros Chef Ejecutivo y Gerente de AyB, con el fin de tomar las acciones correspondientes. Nos tomamos muy en serio sus comentarios y lamentamos no haber sido capaces de cumplir con el nivel de sus expectativas.Esperamos que usted nos dé otra oportunidad de servirle mejor en el futuro.Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

8/10 Udmærket

Md Anwarul

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel environment and entertainment was awesome. The building we stayed needs some upgradation very old part compare ro the other building. But overall a memorable experience for me.
Overnattede 6 nætter i april 2024
Svar fra Md Anwarul den 17. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Md Anwarul:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Dårligt

Chelsea

Rejste med partner
Synes ikke om: Rengøring, service og personale
We had no remote for the tv in the room, the phone didn’t work at all and the cleaning staff barely cleaned the room even after high tips left for them. No one speaks English. Limited for snacks and food after hours. Went to the lobby one evening to ask for a fork for a dessert we had saved in the fridge and they refused to get us something. Paid for all inclusive and could never get in for a reservation to the very limited 3 restaurants. There were hand prints on the large mirror in the room and all week after cleaning they were still there. Our room smelt strong of paint the moment we got there. My partner was disappointed with the amount of people trying to sell you excursions and hotel packages right in the lobby. They tricked you by asking if you got your welcome gift. We didn’t get a tour and had no idea where to get towels or anything for the beach loungers. This was our first time to Cancún. We would go back but we will definitely stay at a different resort. Lack of restaurants and evening entertainment.
Overnattede 7 nætter i april 2024
Svar fra Park Royal Beach Cancun den 15. apr. 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,

10/10 Fremragende

María Fernanda Vargas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me encantó.
Overnattede 4 nætter i april 2024
Svar fra María Vargas den 12. apr. 2024
Estimada Sra. María Vargas:Agradecemos su valoración, es maravilloso saber que usted tuvo una experiencia más que placentera. Esperamos volver a recibirle en una próxima ocasión y hacerle sentir como en casa. Saludos Cordiales, Guest Service, Park Royal Beach Resort Cancún.

6/10 Okay

Brenda

Rejste med familie
Synes ikke om: Rengøring
Found 2 cockroaches in my room 2 days in a row. Food was not the best. Same food repeated for lunch and dinner.
Overnattede 4 nætter i april 2024
Svar fra Brenda den 13. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Brenda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Fremragende

Ivan V

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean but odd smell was in there, a bit outdated need a bit refreshing and detail repairing even smal things in rooms, like sink drain plug install curtain in the shower so water doesn’t end up all over the floor fan in the bathroom so it actually does the job, floors were marble so cold no rugs so you need to wear flops other that that good place.
Overnattede 6 nætter i april 2024
Svar fra Hugo Reyes den 8. apr. 2024
Thank you for your stay at Park Royal Beach Cancun, it has been a pleasure to welcome you to this "your home away from home".Thank you for taking the time to shared your comments, we will be working to improve every day.We hope to have the opportunity to welcome you again in the near future.Warm Regards,

10/10 Fremragende

Raquel, Bellflower

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Park Royal Beach Cancun den 10. apr. 2024
Estimada Raquel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Nos complace saber que hemos cumplido al 100% con sus expectativas.Esperamos tener el gusto de su presencia en un futuro cercano.

10/10 Fremragende

Chantelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing.everything was excellent Except for the entertainment it could be a bit more diverse
Overnattede 3 nætter i marts 2024
Svar fra Chantelle den 4. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chantelle:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

2/10 Forfærdeligt

carlos

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible service! Stay away pick any other hotel in cancun. Reservation manager call me i have been trying to get ahold of you since march 25
Overnattede 2 nætter i marts 2024
Svar fra Carlos den 3. apr. 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear Carlos:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

6/10 Okay

LORENA DE LOS ANGELES

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La comida no es muy buena en su variedad
Overnattede 4 nætter i marts 2024
Svar fra Lorena den 2. apr. 2024
Park Royal Beach Cancun Agradece su preferencia Estimada Lorena:Permítanos agradecerle en primer lugar por haberse hospedado en Park Royal Beach Cancún.Uno de nuestros principales objetivos es la constante mejora nuestros servicios. Por lo tanto, todos sus comentarios son de gran valor para nosotros.Nos decepciona saber que no pudimos alcanzar sus expectativas, por lo cual nos disculpamos.Estamos implementando planes de acción para cambiar esta situación.Nos encantaría recibirlo nuevamente para demostrarle las mejoras logradas.Saludos cordiales,Guest Service,Park Royal Beach Cancún.

8/10 Udmærket

Karina Barranco

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Lo unico es que solo tiene 2 elevadores y son 10 pisos por lo cual son insuficientes
Overnattede 7 nætter i marts 2024
Svar fra Karina Barranco den 1. apr. 2024
Park Royal Beach Cancun Agradece su preferencia. Estimada Karina Barranco:Permítanos agradecerle en primer lugar por haberse hospedado en Park Royal Beach Cancún.Uno de nuestros principales objetivos es la constante mejora nuestros servicios. Por lo tanto, todos sus comentarios son de gran valor para nosotros.Nos decepciona saber que no pudimos alcanzar sus expectativas, por lo cual nos disculpamos.Estamos implementando planes de acción para cambiar esta situación.Nos encantaría recibirlo nuevamente para demostrarle las mejoras logradas.Saludos cordiales,Guest Service,Park Royal Beach Cancún.

8/10 Udmærket

Simran Preet Singh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Simran Preet den 1. apr. 2024
Dear Mr. Simran Preet:We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.

8/10 Udmærket

Jessica Hazel

Overnattede 2 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 10. apr. 2024
Estimada Jessica Hazel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Tomaremos en cuenta su evaluación para continuar mejorando en nuestro servicio.Esperamos tener el gusto de su presencia en un futuro cercano.

4/10 Dårligt

Maria

Overnattede 5 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 31. mar. 2024
Thank you for taking the time to share us your opinion, your evaluation will be considered to improve our service.We hope to have the opportunity to be your host once again.Warm regards

2/10 Forfærdeligt

Timothy Anthony

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DO NOT STAY HERE
Overnattede 5 nætter i marts 2024
Svar fra Timothy den 29. mar. 2024
Dear Mr. Timothy:We lament that your experience at the hotel was not as expected please accept our sincere apologies; we hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Resort Cancun.

10/10 Fremragende

OMAR ALEJANDRO SANCHEZ

Overnattede 3 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 18. apr. 2024
Estimado Omar Alejandro Sanchez,Gracias por tomarse el tiempo de compartirnos su opinión respecto a su pasada estancia con nosotros, estamos muy contentos de haber cubierto al 100% con sus expectativas de viaje. Esperamos tener la oportunidad de recibirlo nuevamente en un futuro próximo.Cordialmente,

4/10 Dårligt

Syrja

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was not so good.My experience: we didn’t have hot water and I called couple times, I told them at front desk couple times and finally they fixed. The room doesn’t have balcony and windows couldn’t open. Food was same for breakfast, for lunch and for dinner and every day.
Overnattede 6 nætter i marts 2024
Svar fra Syrja den 28. mar. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Syrja:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Udmærket

Irfan

Overnattede 3 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 16. apr. 2024
Dear Irfan Meghani,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Udmærket

Ubaldo Pliego, Quebrantadero

Rejste med familie og småbørn
No muy bueno su servicio menos en el restaurante el pescador
Overnattede 4 nætter i marts 2024
Svar fra . den 27. mar. 2024
Buenos días,Gracias por hospedarte con nosotros, para todos es muy importante sus comentarios.Igual agradecemos que se tomars el tiempo en contestar la evaluación.Tomarenos en cuenta lo que nos esta compartiendo.Saludos.

10/10 Fremragende

Rosa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel was amazing customer service is awesome I went with my husband and 3 kids and we enjoyed everything from the food to the pool and a mall right in front of the hotel very convenient. The rooms were clean and so spacious with great view of the beach. All the employees really make you feel like home. I give this hotel 5 stars Restaurant are hard to get in since you need a reservation but they have a buffet that’s open most of the day including late night snack.
Overnattede 3 nætter i marts 2024
Svar fra . den 26. mar. 2024
Good afternoon,Thank you for choosing us as your hotel, we were very happy to have you at home.We also want to thank you for taking the time to give us your evaluation, your comments are very important to us.We are waiting for you again.Greetings.

10/10 Fremragende

Stephen William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was a really nice place to stay
Overnattede 13 nætter i marts 2024
Svar fra . den 25. mar. 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

4/10 Dårligt

Maria R, Oak Lawn

Overnattede 4 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 13. apr. 2024
Estimada Maria R Reyes,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Lamentamos profundamente no haber cumplido al 100% con sus expectativas de viaje, tenga por seguro que tomaremos en cuenta su opinión para seguir mejorando.Esperamos tener nuevamente la oportunidad de recibirla en un futuro cercano y mostrarle nuestro verdadero espíritu de servicio.Cordialmente,

8/10 Udmærket

Dayna

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra . den 25. mar. 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

2/10 Forfærdeligt

Fermin

Overnattede 5 nætter i marts 2024
Svar fra Park Royal Beach Cancun den 10. apr. 2024
Estimado Sr. Fermín,Gracia por tomarse el tiempo en compartirnos su evaluación, queremos asegurarle que la tomaremos en cuenta para continuar mejorando nuestro servicio.Esperamos tener el gusto de su presencia en un futuro cercano y poderle demostrar nuestro verdadero espíritu de servicio. Cordialmente,

8/10 Udmærket

Sergey

Synes godt om: Rengøring
The beach was not too bad. the view from the roof bar was good.
Overnattede 6 nætter i marts 2024
Svar fra Sergey den 21. mar. 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Sergey:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.