Dear Anne, First of all, we would like to thank you for choosing us to host your stay here in Cancun. Regarding the comments about restaurants, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We hope you can allow us to welcome you once again in the future so you can enjoy everything we have to offer.

Dear Diego,Thank you very much for sharing your comments about your stay at our hotel by this means.It's very important to let you know that every time you have an inconvenience you should report to our guest service department to follow up on your case immediately. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Estimada Claudia,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimada Kenia,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.

Estimada Laura,Lamentamos profundamente los inconvenientes que experimentó durante su estancia en nuestro hotel. Nos preocupa saber que el servicio no fue el esperado, especialmente en lo referente al apoyo con las maletas y la disponibilidad de asientos en el lobby. Entendemos que las esperas prolongadas en los bares y la configuración de la habitación no contribuyeron a una experiencia cómoda, lo cual no es el estándar de nuestro servicio.Asimismo, sentimos la situación que describe con el agua y el estado del mini bar en su habitación. Estamos revisando estos asuntos con seriedad para asegurar que no se repitan en el futuro.Nos alegra al menos saber que disfrutó de la comida en el restaurante La Hacienda. Agradecemos que haya tomado el tiempo para brindarnos esta retroalimentación, que es crucial para nuestra mejora continua. Esperamos tener otra oportunidad para demostrar el alto estándar de servicio y hospitalidad que caracteriza a nuestra cadena hotelera.

Dear Jennyfer,Firstly, please allow us to thank you for your preference for our hotel.We regret that the dining options offered in our restaurants were not to your liking; we have reviewed your comments and are working with the food and beverage department to improve procedures and provide better service, hoping to meet all your needs.We hope to have the opportunity to welcome you back in the future to enjoy the changes we are implementing.

Dear Chris,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.

Estimado Jesús,Nos complace enormemente saber que encontró nuestro hotel un excelente lugar para descansar en familia y que disfrutó de las vistas que ofrecemos. Nos esforzamos por crear un ambiente relajante y agradable para que nuestros huéspedes puedan crear memorias valiosas con sus seres queridos.Agradecemos mucho que haya tomado el tiempo de compartir su experiencia positiva. Esperamos tener el honor de recibirlo nuevamente en el futuro, para continuar ofreciéndole el mejor servicio.

Dear Yosleidy,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.

Dear Ijeoma,Thank you for your kind comments.We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Estimada Sara, Gracias por tomarse el tiempo de compartir con nosotros sus comentarios. Lamentamos mucho la percepción que tiene sobre nuestro servicio. En Oasis tenemos nuestra política sobre no discriminación, sin importar, edad, físico, etc. Tenga por seguro que sus comentarios ya han sido compartidos con el área correspondiente y se tomarán cartas en el asunto.Esperemos nos de una nueva oportunidad y conste de los cambios realizados para su satisfacción.Saludos cordiales,

Estimado Vicente,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Diana, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.We are glad to know that you had a good time in our hotel especially for the ambiance that we have for families and the activities that we have for everyone.We hope to have the honor of welcoming you once again in the future.Kind regards,

Estimado Daniel,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Thani, We appreciate the time you have taken to share such nice and detailed comments about our hotel.It is a pleasure to know that we met your expectations, especially for the atmosphere that is organised so that the whole family can enjoy the activities and facilities.We hope to have the honor of welcoming you once again in the future.Best regards,

Estimada Karla, Gracias por elegir nuestro hotel para disfrutar de sus vacaciones.Nos complace saber que ha recibido un buen servicio por parte de nuestros colaboradores, sin embargo, lamentamos que haya tenido inconvenientes en el área de restaurantes y habitaciones, tenga por seguro que sus comentarios serán compartidos con las áreas correspondientes para realizas los cambios necesarios y poder mejorar el servicio.Una vez más le ofrecemos una sincera disculpa y esperamos que nos pueda dar otra oportunidad de darle la bienvenida en el futuro y que de esta manera logremos cambiar la percepción que tiene sobre nuestro servicio. Cordialmente,

Dear Rhina,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimado Arturo, Muchas gracias por sus comentarios sobre su reciente estadía.Lamentamos que la experiencia no haya sido del todo satisfactoria, le ofrecemos una disculpa por los inconvenientes que tuvo en la habitación, sin embargo agradecemos los comentarios sobre los detalles que encontró, así podremos arreglarlos lo antes posible y evitar futuras quejas.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando.Saludos cordiales,

Dear Ronald, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the lack of initial information provided during your visit.Guest satisfaction is our top priority, and we regret that you felt poorly treated. Please know that we take your comments seriously, and we will review our procedures to ensure that all guests receive the necessary information upon arrival to enhance their stay.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Warm regards,

Dear Adriana, Thank you for giving us the chance of exceeding your expectations and for making us part of your visit to Cancún.We appreciate your kind comments about your experience, it is a pleasure to know that you could enjoy the service from our staff and the property in general.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear John, Thank you for taking the time to share your feedback about your recent experience at our resort.We regret to hear that your stay did not meet your expectations and that you encountered challenges with the towel service, room cleaning schedule, and enforcement of certain rules. We apologize for any inconvenience caused and assure you that we will review these areas to improve our service delivery.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,

Estimada Jazmin,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Judy, Firstly, please allow us to thank you for your preference for our hotel.We're sorry to hear that your experience didn't meet your expectations. Our staff is constantly working to make improvements in order to provide better service.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Estimado Juan Carlos, Es un verdadero placer el saber que su visita a nuestro hotel fue una gran experiencia.Nos es muy grato saber que el excelente servicio de nuestro equipo le hizo sentir como en casa durante su visita al Caribe Mexicano.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,

Estimada Yareli,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Christian,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the limited restaurant options included in the room rate and the extra charges for other restaurants. We understand the importance of offering a variety of dining options to cater to our guests' preferences and will take your comments into consideration as we strive to enhance our offerings.Additionally, we regret to hear that you found the rooms to be very old. Please accept our apologies for any discomfort this may have caused. Rest assured, we will review the condition of our rooms and explore opportunities for renovation and upgrades to ensure a more comfortable stay for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,

Dear Amber, Thank you for your kind comments, We apologize for any inconvenience caused by the removal of room service and the need to call for water. We understand that these changes may have impacted your stay, and we appreciate your understanding as we continually evaluate and adjust our services to better meet the needs of our guests.Please rest assured that we will take your comments into consideration as we strive to provide the best possible experience for our guests.Kind regards,

Estimada Ana, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Agradecemos sus comentarios sobre las áreas que podemos mejorar, ya hemos compartido sus comentarios con los departamentos correspondientes para poder tomar las medidas necesarias para corregir los inconvenientes que encontró durante su estancia y así mejorar nuestro servicio.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún. Saludos cordiales,

Estimado José,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimada Nadia, Agradecemos sinceramente sus comentarios. Lamentamos escuchar que no todas las interacciones con nuestro personal fueron amables.Respecto a la variedad de piscinas y la oferta gastronómica, trabajaremos en mejorar y ampliar nuestras opciones para ofrecer una experiencia más satisfactoria a nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una experiencia más positiva y satisfactoria.Cordialmente,

Dear Aslihan,We appreciate the time you have taken to share such nice and detailed comments about our hotel.We are delighted that you had an excellent experience with us and that you have been able to enjoy our restaurants, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Dear Yuxiu, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that overall, you had a good experience during your time at our resort. Your satisfaction is our priority, and we appreciate your valuable comments as they help us to continue improving our services.We regret to learn that you found the food options to be limited, particularly due to the early booking requirement for certain restaurants. We understand the importance of offering a variety of dining options to cater to different preferences, and we will take your feedback into consideration as we strive to enhance our culinary offerings.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

Dear Joy, Firstly, please allow us to thank you for your preference for our hotel.Regarding your comments about the waiting time at restaurants, we offer an apology, we are working on making improvements to our hotel and reducing waiting times.We hope to see you again shortly.Knd regards,

Dear Nicole, Our guests’ comfort and satisfaction are our number one priority.We are delighted to hear that you loved your stay at our hotel and that our staff provided you with excellent service. It brings us joy to know that our team went above and beyond to accommodate your needs, especially regarding your picky eater child. Ensuring the comfort and satisfaction of our guests, especially families, is our top priority, and we are thrilled that your children enjoyed the beach and the kids play area.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Fabiola, Thank you for giving us the chance of exceeding your expectations and for making us part of your visit to Cancún.It is a pleasure to know that you had a great experience during your vacation and you enjoyed the gastronoic food and the beautiful beach.We hope to have the honor of welcoming you once again in the future.Kind regards,

Estimado Edgar,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Estimado Rigoberto, Primero que nada, permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Es importante mencionar que dentro de nuestro hotel existen diferentes categorías; cada categoría tiene diferentes centros de consumo y amenidades disponibles, sin embargo, todas las categorías tienen incluido alimentos y bebidas así como otras amenidades que se comparten. Entendemos que su experiencia no fue de su agrado, sin embargo, esta información debió de ser proporcionada al momento de realizar su reservación. Esperamos tener el honor de recibirle nuevamente y cambiar su percepción de nuestro servicio.Saludos cordiales,

Dear Marina, First of all, allow us to thank you for taking the time to write about your experience at our hotel.Your feedback regarding the condition of the swimming pool, lack of amenities, and shortage of towels is concerning. Regarding the treatment you experienced from our staff, we apologize if you felt unwelcome or disregarded during your stay. Every guest should receive the same level of respect and hospitality, regardless of their background or nationality. We also apologize for the long wait times at the buffet and the subpar service you received. Your comments have been shared with our food and beverage team for immediate improvement.Please know that your feedback is incredibly valuable to us, and we will use it to make necessary improvements to ensure a better experience for all our guests in the future.Once again, we apologize for the disappointment you experienced and hope that you will give us another opportunity to regain your trust in the future.Kind regards,

Dear Yolanda, Thank you for choosing our hotel to enjoy your vacations in Cancún.All your comments are very important as they help us to improve in certain areas that you found details such as the room, your comments will be shared with the corresponding department managers in order to work on new processes to improve the experience of our guests.We appreciate your preference and we hope that you choose us for your next stay in the Mexican Caribbean. Kind regards,

Dear Vineela,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Luis, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are disappointed to hear that your experience did not fully meet your expectations, particularly regarding the discrepancy in the all-inclusive offerings and the availability of certain amenities. Please accept our sincerest apologies for any inconvenience this may have caused. We will review our advertising and communication to ensure that our guests have a clear understanding of what is included in our all-inclusive package.Regarding the condition of your room, we are sorry to hear that it did not meet your expectations. We strive to maintain high standards of cleanliness and comfort in all of our accommodations, and we will work diligently to address any areas of concern to ensure that our rooms are in optimal condition for our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards,

Estimada Joys, Gracias por su preferencia y por tomarse el tiempo de compartir con nosotros sus comentarios. Nuestro objetivo es brindar un servicio amable y atento en todo momento, por lo que es preocupante escuchar que no recibiste el nivel de cortesía que esperaba de nuestro personal. Tomamos muy en serio sus comentarios y hemos compartido esta información con nuestro equipo de gestión para abordar cualquier problema de actitud y mejorar la calidad del servicio que ofrecemos.Respecto a la variedad de restaurantes y la oferta de comida en nuestro plan todo incluido, lamentamos que no haya podido acceder a algunos de nuestros establecimientos. Valoramos sus comentarios y los tomaremos en consideración para evaluar y mejorar nuestra oferta gastronómica, así como la accesibilidad a los diferentes restaurantes para nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando.Saludos cordiales,

Dear Alii, We take this important means to thank you for choosing our hotel. We appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Abdul, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.We are very pleased to know that the excellent service of our team made you feel at home during your visit to the Mexican Caribbean.We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Tinamarie, Thank you for taking the time to share your thoughts on your recent stay with us.We apologize for any inconvenience you encountered during your stay, particularly the issues with the room doors, lack of hot water, and the limited availability of specialty restaurants. Your feedback is invaluable to us as we continually strive to enhance our guest experience.Regarding the room concerns, we regret that your expectations were not met. Please be assured that we are looking into the matters raised, and we will address them promptly to ensure a more comfortable stay for our future guests.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Dear Nely, We would like to thank you for sharing your comments with us and with all the team.It is unfortunate to know that the experience didn't meet your expectations, we offer you an apology for the inconveniences that you have witb the food and the service from our staff, we will share your comments to the corresponding areas that you mentioned and need improves to provide a better service.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Estimado Gersain,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Lilibeth, We appreciate the time you have taken to share such nice and detailed comments about our hotel.We're glad to hear that you enjoyed the food and that our staff promptly fixed the issue with your room's door. However, we apologize for the inconvenience caused by the centralized reservation system for dining.Your comments are invaluable to us, and we aim to make the necessary adjustments to ensure a more seamless and enjoyable experience for our guests.We hope to have the honor of welcoming you once again in the future.Warm regards,

Estimado Omar,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,