As a frequent traveler, I was deeply disappointed with my experience at this hotel. Upon arriving two hours early, I faced a perplexing situation. I was informed that a 50 euro fee was necessary for early check-in, despite visible room availability. Initially, the staff claimed all rooms were reserved due to contracts, but then offered a room for the additional fee, creating a confusing and frustrating scenario.
Other guests and I, who were waiting for the standard check-in, felt overlooked and undervalued. This rigid approach and lack of empathy starkly contrast with the welcoming service typically found in quality hotels.
Compared to other airport hotels where I've stayed, this experience stands out unfavorably. Usually, customer service in such establishments includes accommodating early check-ins when possible. The inflexible policy and apparent prioritization of revenue over guest satisfaction at this hotel are concerning.
I urge a thorough review of this early check-in policy and a shift towards a more guest-centered service approach. Improvements in policy transparency and staff empathy are essential. Such changes are vital for enhancing the overall guest experience and elevating the hotel's reputation in the competitive hospitality market.
By addressing these issues, the hotel has the opportunity to align its services with industry standards and ensure a welcoming atmosphere for all guests.
