Reception

Anmeldelser af Maxhotel Amsterdam Airport Schiphol

2.5 out of 5

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 434 af i alt 1012 anmeldelser" "
Bedømmelse på 8 − Udmærket. 382 af i alt 1012 anmeldelser" "
Bedømmelse på 6 − Okay. 108 af i alt 1012 anmeldelser" "
Bedømmelse på 4 − Dårligt. 49 af i alt 1012 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 39 af i alt 1012 anmeldelser" "

8,2/10

Rengøring

8,8/10

Service og personale

7,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Natalja

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
It was very cold in the room. No heating was on. The conditioning was set at 21oC but it was not working
Overnattede 1 nat i december 2023
Svar fra Montse den 9. jan. 2024
Dear Natalja,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we apologize for falling short of your expectations.We take your concerns seriously and will address them promptly to ensure improvements are made. Please know that guest satisfaction is our priority, and we're committed to making necessary changes to enhance our services.We hope for the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

4/10 Dårligt

Islam

Overnattede 5 nætter i juli 2023
Svar fra Haweya den 20. aug. 2023
Dear Islam, Thank you for your review! We appreciate your feedback. It helps us to keep the focus and improve. Kind regards, Haweya - Front office Maxhotel Amsterdam Airport Schiphol

8/10 Udmærket

Vibeke

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig godt hotel
Rigtig fint hotel, men ville ønske man kunne tilkøbe morgenmad.
Overnattede 3 nætter i maj 2023
Svar fra Haweya den 23. maj 2023
Dear Vibeke, Thank you for taking the time to leave a feedback about your stay. It help us to always improve. Thank you for being our guest and hope to welcome you again! Kind regards, Haweya from the Maxhotel Amsterdam Schiphol Airport

10/10 Fremragende

Sarah

Overnattede 1 nat i februar 2023
Svar fra Roclycida den 26. feb. 2023
We are delighted with your 10 star-rating. Our team always strives to provide our guests with the most personal and friendly service and we are glad to read that you’ve experienced it in such a manner.

8/10 Udmærket

Birgit

Overnattede 1 nat i februar 2023
Svar fra Haweya den 16. feb. 2023
Dear Birgit, Thank you so much stay in our hotel. We are very happy to hear you had a pleasant experience. We were very happy to have you as our guest and we look forward to see you again in the future. Kind regards, Haweya Maxhotel.

6/10 Okay

Benedikte

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Dårlige senge, badeværelse…
Overnattede 1 nat i oktober 2022
Svar fra Roclycida den 22. okt. 2022
We thank you for staying with us and you are always welcome to stay with us again.

8/10 Udmærket

Fredrik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helt ok til prisen.
Her får man hvad man betaler for. Helt ok hotel til prisen, som ligger lige ved siden af lufthavnen, en ca. 5 minutters bustur. Til byen tog det ca. 40 min med bus, nemt og lige til med kollektiv transport. Et lille værelse, men med en stor og blød seng og en god bruser. I alt helt ok og tilfreds.
Overnattede 4 nætter i oktober 2022
Svar fra Joanna den 19. okt. 2022
Hi Fedrik,Thank you for sharing to us about your stay at Maxhotel Amsterdam Airport Schiphol. We are pleased to learn that you had pleasant stay. We hope to welcome you again in the future.

8/10 Udmærket

Frederikke

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Joanna den 11. okt. 2022
Hi Frederikke,Thank you for taking the time to give us a rating regarding your stay at Maxhotel Amsterdam Airport. We hope that you had a pleasant stay.

8/10 Udmærket

Stine

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel med venligt personale
Fint hotel med venligt personale. Rigtig gode busforbindelser til Amsterdam, meget tæt på hotellet. Det er ærgerligt at hotellet ikke har rigtig morgenmad, så vi benyttede os af mc donalds som ligger lige ved siden af hotellet.
Overnattede 3 nætter i juli 2022
Svar fra Roclycida den 27. jul. 2022
Thank you for taking the time to write a review for us! We are happy to know you’ve had such a pleasant stay with us. We thank you for your kindness and look forward to welcoming you again in the near future at Maxhotel.

8/10 Udmærket

Vagn Holtegaard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2022
Svar fra Diana den 24. jun. 2022
Dear Vagn, Thank you for taking the time to write a review for us! We are happy to know you’ve had such a pleasant stay with us. We thank you for your kindness and look forward to welcoming you again in the near future at Maxhotel.

8/10 Udmærket

Haggai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2022
Svar fra Joanna den 30. maj 2022
Thank you for your great review and for choosing our hotel. We are glad to hear that you liked your stay and our rooms. It was a pleasure having you as our guest and hope to welcome you again soon.

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
En hyggelig familietur
Dejligt Lille hotel med gratis parkering og god infrastruktur til centrum
Overnattede 3 nætter i oktober 2021
Svar fra Adriano den 1. dec. 2021
Dear John, Thank you for your nice review, we hope to see you again soon! Maxhotel

8/10 Udmærket

Saida Gul

Overnattede 2 nætter i oktober 2021
Svar fra Joanna den 9. nov. 2021
Thank you for your great review and for choosing our hotel. We are glad to hear that you liked your stay and our rooms. It was a pleasure having you as our guest and hope to welcome you again soon.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
4.5/5
Overordnet et godt hotel til prisen
Overnattede 2 nætter i oktober 2021
Svar fra Do den 22. okt. 2021
We are delighted with your 5 star-rating. Our team always strives to provide our guests with the most personal and friendly service and we are glad to read that you’ve experienced it in such a manner.

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i juni 2020
Svar fra Morena den 14. jun. 2020
Dear guest, Thank you for taking the time to write a review for us and for choosing our hotel. We are very delighted with your 5-star rating. Our team always strives to provide our guests with the most personal and friendly service and we are glad to read that you’ve experienced it in such a manner. We thank you for your kindness and look forward to welcoming you again in the near future at easyHotel. Kind regards, Morena

8/10 Udmærket

Tamara

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Aktuell Zufahrt zum Hotel Baustelle. Dafür werden keine Parkgebühren berechnet. Im Badezimmer (Dusche) gibt es Schimmel an den Silikonfugen. Bei den Fenstern (zumindestens in unserem Zimmer) gab es einen Wasserschaden an der Decke. Für eine Nacht nur zum Schlafen für den Preis in Ordnung.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Yvonne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent.
Overnattede 1 nat i maj 2024

6/10 Okay

Luanne

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I arrived at the hotel at 1 am for a few hours sleep between connecting flights. Staff was super nice but other than that, this hotel had a sketchy vibe. The sheets were clean but the rest of the room was not. No soap for the shower, super small room, sketchy area. The room I was assigned was on the ground floor which was also concerning considering the area outside. There is a run down casino attached to the hotel. There is no hotel shuttle to the airport so it was $60 euro total too and from the airport. There is a public bus but I was traveling solo and didn’t feel comfortable taking public transport in Amsterdam so late at night and then again early in the morning. Do yourself a favor and pay a little extra for a nicer hotel with a shuttle. Also note to hotel:why not pay your maids more and have them clean properly?
Overnattede 1 nat i maj 2024
Svar fra Rocio. den 27. maj 2024
Dear Luanne, We deeply apologize for the issues you encountered during your stay. Our standards are much higher than what you experienced, and it's truly regrettable that they were not met. Our ultimate goal is to ensure that all our guests feel comfortable and at home during their time with us. Rest assured, we will thoroughly investigate what occurred to prevent any recurrence in the future.We understand your concerns about taking public transport late at night, especially as a solo traveler. However, we want to assure you that the public transportation options available near our hotel are safe and reliable. Many of our guests, as well as our staff, use these services at various hours without experiencing any issues. Rest assured that your safety is our top priority, and we would never compromise it. If you have any further concerns or questions about transportation options, please don't hesitate to reach out to our reception staff, who are available 24/7 to assist you.We are truly sorry that your experience did not meet your expectations, and we would love the opportunity to demonstrate the full potential of our hotel to you. It would be wonderful if you could give us another chance to provide you with the exceptional stay you deserve. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to make your next stay more enjoyable.Best regards, Rocio.

6/10 Okay

Nynke

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i maj 2024

6/10 Okay

Elina, Ape

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Ik had kamer geboekt voor 2weeken. Die was so klein, die kan niet eens “kamer “noemen, en daar betaal je €100 per dag. Dat maakt niet uit, maar toen ik binnen kwam, de kamer was noet goed schon gemaakt. In 2 weeken werd me kamer 3x schongemaakt. 😅 zou goed zijn, schon gemaakt was niets, alleen bed gemaalt. Na een week verblijf ik moest beneden gaan om te vragen of aub iemand kan kamer staufsaugen voor het esrste keer! Higene is echt niet in deze hotel, voor een nacht maakt niet zo viel uit. Geen aanraader. Personeel was wel vriendelijk.
Overnattede 13 nætter i maj 2024
Svar fra Rocio den 27. maj 2024
Dear Elina, We apologize for the inconvenience you experienced during your stay. The size of our rooms is designed to offer the best possible prices to our guests. However, we understand that it may not have met your expectations, especially given the rate you paid. Prices can vary depending on demand, and it's possible that rates were higher due to the dates of your stay.Additionally, we want to clarify that we are a green hotel, and as part of our sustainability efforts, we clean rooms once every three days. We regret that this was not properly explained to you during the check-in process. Furthermore, we apologize for any inconvenience caused by the lack of cleaning service on the stayover dates, which were public holidays on May 19th and 20th. This may have resulted in delays in receiving your room cleaning.However, we acknowledge that waiting a week for room cleaning is unacceptable, and we are deeply sorry that the cleaning you received did not meet our standards. This is not the level of hygiene we strive to provide for our guests. We will investigate what occurred in your case to prevent it from happening again in the future.We appreciate your feedback about our friendly staff, and we apologize once again for the shortcomings you experienced during your stay. If you would be willing to give us another chance, we would love the opportunity to provide you with a better experience. Please feel free to reach out to our management team if you have any further concerns or if there's anything we can do to make amends.We genuinely value your feedback and would be thrilled to welcome you back with open arms, ready to ensure you have a much better experience and create unforgettable memories together!Best regards, Rocio.

6/10 Okay

Jeff

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Currently suffering from interminable pavement/road reconstruction. Not the fault of the hotel but very annoying. Good bus and train connections to schipol and haarlem, especially bus 300 door to door almost. The mattress cover was disgusting, it was alive.
Overnattede 3 nætter i maj 2024
Svar fra Rocío. den 27. maj 2024
Dear Jeff, We genuinely regret any inconvenience caused during your stay due to the ongoing road reconstruction nearby. While this situation is beyond our control, we understand the frustration it can cause and are hopeful for a swift resolution to restore normalcy.Regarding the issue with the mattress cover, please accept our sincerest apologies. It is completely unacceptable for such a situation to occur, and we take cleanliness very seriously. We will immediately investigate what happened to prevent any recurrence in the future.We would love the opportunity to demonstrate what we're truly capable of and showcase the many offerings we have available. Your satisfaction is paramount to us, and we'll be eagerly awaiting another chance to welcome you with warm smiles and create unforgettable memories.Best regards, Rocío.

8/10 Udmærket

musawer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alles gute guten Mitarbeiter
Overnattede 2 nætter i maj 2024
Svar fra Oktay den 25. maj 2024
Hi Musawer,We appreciate your great review, thank you so much for your time! We are thrilled about your kind words about our staff, we are trying to do our best to make our guest feel at home everyday. Looking forward to welcoming you again, hopefully near future! Safe travels.OktayMaxHotel Amsterdam Airport Schiphol

8/10 Udmærket

Kelando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome and affordable
Overnattede 1 nat i maj 2024
Svar fra Luis den 25. maj 2024
Thank you for your kind words, Kelando! We're delighted to hear you had an awesome experience with us and found our accommodations affordable. Providing a great stay at a reasonable price is what we aim for. We look forward to welcoming you back for another awesome stay in the future!

8/10 Udmærket

Leszek

Synes godt om: Rengøring, service og personale
No transportation from the terminal take shuttle of the neighbouring hotels ;)
Overnattede 2 nætter i april 2024
Svar fra Rocío den 24. maj 2024
Dear Leszek,Thank you for sharing your experience with us. We apologize for any inconvenience regarding transportation from the terminal. While we do not have our own shuttle service, we want to remind you that there are numerous buses available from the airport that can be a convenient alternative.We're glad to hear that you were able to utilize the shuttle service from a neighboring hotel. We sincerely appreciate your choice to stay with us and are pleased that you had an enjoyable overall experience.We genuinely hope to have the pleasure of welcoming you back in the future. We'll be here with plenty of smiles, ready to create more unforgettable memories together.Thank you once again, and have a wonderful day!Warm regards,Rocío.

10/10 Fremragende

MD JASIM UDDIN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Luis den 25. maj 2024
We're thrilled to receive a perfect score from you. It's our goal to exceed expectations and provide a five-star experience for all our guests. We appreciate your feedback and hope to have the pleasure of hosting you again soon!

6/10 Okay

Abdolsamad

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
00
Overnattede 2 nætter i maj 2024
Svar fra Rocio den 21. maj 2024
Dear Absolsamad,Thank you for choosing us!Knowing that you had a good time means a lot to us. We hope to have the opportunity to welcome you back in the future!We promise you more smiles and unforgettable moments!Best regards,Rocío

8/10 Udmærket

Alen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
It’s okay
Overnattede 2 nætter i maj 2024
Svar fra Oktay den 20. maj 2024
Dear Alen,Thanks for your time to review us! We are glad that you enjoyed your stay here. We are looking forward to welcoming you soon!Best wishes,

6/10 Okay

Maximilian

Synes godt om: Rengøring
Only average service but very expensive
Overnattede 1 nat i maj 2024
Svar fra Rocío den 20. maj 2024
Dear Maximilian, We sincerely regret that your experience did not meet your expectations. We greatly value your feedback. We strive to offer high-quality service and are committed to ensuring that every customer feels satisfied.It's important to mention that our prices can vary depending on the time of year, demand, and other factors. We work hard to maintain a fair and transparent value-for-money relationship, and we're sorry if this was not reflected during your visit.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. We promise you an stay full of smiles and unforgettable moments! Kind regards, Rocío

8/10 Udmærket

Reiko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Rocío. den 18. maj 2024
Dear Reiko, Thank you so much for choosing us and taking the time to leave your feedback! It means a lot to us. We are glad to know that you had a good tiem staying with us. We look forward to welcoming you back in the future! We promise you smiles and unforgettable moments! Kind regards, Rocío

8/10 Udmærket

Randy

Synes godt om: Rengøring, service og personale
Overnattede 8 nætter i maj 2024
Svar fra Rocío den 17. maj 2024
Dear Randy, Thank you very much for your review. It warms our hearts to know you had a good experience. We can't wait to welcome you back! We promise you more smiles and more unforgettable moments! Kind regards, Rocío.

10/10 Fremragende

Enrique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
You get for what you PAID
Overnattede 3 nætter i maj 2024
Svar fra Rocío. den 14. maj 2024
Dear Enrique,Thank you for choosing us! We are delighted to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again in the future. Until then, safe travels!Best regards,Rocío

10/10 Fremragende

fernanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Rocío. den 14. maj 2024
Dear Fernanda,Thanks for choosing to stay with us and for your 5-star review!We're looking forward to the chance of welcoming you back in the future!Best regards,Rocío

6/10 Okay

Md

Rejste med familie
Synes godt om: Service og personale
Stuff was nice and guest welcoming. The room was clean but it’s tiny
Overnattede 2 nætter i maj 2024
Svar fra Rocío. den 12. maj 2024
Dear Md, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding the friendliness and welcoming attitude of our staff!We hope to have the opportunity to welcome you back in the future!Until then, safe travels! Best regards, Rocío

10/10 Fremragende

Ruksana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Oktay den 8. maj 2024
Dear Ruksana,Thank you very much for your excellent review and perfect rating! We're delighted to hear that you had such a wonderful experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and we're thrilled that you found everything to your liking. Your feedback about our staff, cleanliness, location, facilities, comfort, and value for money is greatly appreciated.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Udmærket

Amber

Synes godt om: Rengøring, service og personale
Its a good stay if you're close to the airport
Overnattede 3 nætter i april 2024
Svar fra Rodrigo den 6. maj 2024
Dear Amber, Thank you for taking the time to leave a positive review regarding your stay in our hotel. It is with the greatest pleasure having you as our guest. We wish you safe travels! Rodrigo.

8/10 Udmærket

Onno

Rejste med familie
Synes godt om: Rengøring, service og personale
Very good connection bij bus to Schiphol Airport, friendly staff. Not many facilities, but good enough for a night to sleep when you have to fly from Schiphol Airport.
Overnattede 1 nat i maj 2024
Svar fra Luis den 4. maj 2024
Dear Onno,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located near Schiphol Airport and that you appreciated our friendly staff.We understand your comments regarding the limited facilities, and we appreciate your understanding. Our focus is on providing a comfortable and convenient stay, especially for guests with early flights from Schiphol Airport.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,

8/10 Udmærket

Alex Francklin

Rejste med familie
Synes godt om: Service og personale
War ganz okay
Overnattede 2 nætter i maj 2024
Svar fra Oktay den 3. maj 2024
Thank you for your review, Alex. We're glad to hear that your stay was satisfactory. We strive to provide an excellent experience for all our guests, and your feedback is crucial in helping us improve. If there are specific areas where you think we could do better, please let us know. We hope to welcome you back soon and provide an even better experience. Safe travels!

10/10 Fremragende

ying ying

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We love it
Overnattede 2 nætter i maj 2024
Svar fra Oktay den 3. maj 2024
Thank you so much for your excellent review, Ying Ying! We're thrilled to hear that you loved your experience with us. We aim to provide the best service and stay for all our guests, and it's wonderful to know we've succeeded with you. We look forward to welcoming you back soon!Kind wishes,

10/10 Fremragende

Elaine

Rejste med familie
Staff were really friendly and always was available to answer are queries.
Overnattede 4 nætter i april 2024
Svar fra Rocío. den 3. maj 2024
Dear Elaine, Thank you so much for sharing your experience and for your kind words! We are thrilled to hear that our staff kindness and professionalism made a difference during your stay. We always strive to provide the best possible service to all our guests, and comments like yours motivate us to continue improving.We look forward to the pleasure of welcoming you again!Greetings, Rocío.

8/10 Udmærket

Ricardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is next to a casino place
Overnattede 1 nat i april 2024
Svar fra Rocío. den 3. maj 2024
Dear Ricardo, Thank you for choosing us and taling the time to leave a review! It really means a lot to us. We are happy to know that our location served you well! We hope to see you again in the future!Best regards, Rocío.

8/10 Udmærket

Patrick

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Basic hotelkamer. Geen ontbijt mogelijkheden, alleen grab&go. Airco op onze kamer erg luidruchtig. Inchecken snel gedaan. Elke 5 minuten opstijgend vliegtuig overdag want naast startbaan Schiphol. Snachts weinig tot geen overlast van vliegtuigen. Kitranden douche vol met schimmel helaas.
Overnattede 1 nat i april 2024
Svar fra Rocío. den 3. maj 2024
Dear Patrick, Thank you for taking the time to share your feedback with us. We regret that certain aspects of your stay did not meet your expectations.We understand the importance of a peaceful and comfortable environment, and we apologize for the inconvenience caused by the noise. We appreciate your comments and are examining our facilities to make improvements in these areas.Additionally, we have noted your remarks about the mold in the shower caulking and are addressing this issue promptly.We highly value your feedback as it helps us improve our service. We hope to have another opportunity to welcome you back and provide you with an improved experience.Best regards, Rocío.

10/10 Fremragende

Shunichi

Overnattede 3 nætter i april 2024
Svar fra Oktay den 3. maj 2024
Dear Shunichi,Thank you so much for the five-star review! We're absolutely delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and knowing we hit the mark is incredibly rewarding. We look forward to welcoming you back soon for another wonderful experience. Safe travels until then!

2/10 Forfærdeligt

Sandra

Synes ikke om: Rengøring, service og personale, faciliteter
Throughout the stay, one of the "managers" abruptly entered my room in the middle of the night without notice or knocking...TWICE. The locks on the doors are insufficient to keep out anyone with key card access. I felt extremely unsafe and was not offered apologies from the staff. It was so unsafe and scary that I had to change hotel last minute after this happened a SECOND time.
Overnattede 5 nætter i april 2024
Svar fra Rocío den 3. maj 2024
Dear Sandra, We are deeply sorry to hear about your experience at our hotel. We understand your concerns and can confirm we are currently investigating the incidents you've described. The safety and privacy of our guests are our utmost priority, and this is the standard we strive to uphold. We would greatly appreciate it if you could contact us directly to address and investigate each issue you've raised. Please can you call our reception team or send us an email with your contact details so we can reach out to you as soon as possible. It is very important to us not only to better understand what happened but also to take necessary actions to ensure this does not happen again. Thank you for sharing your experience, which, although unfortunate, helps us improve. We hope to have the opportunity to speak with you soon and restore your confidence in our hotel. Best regards,Rocío.

8/10 Udmærket

Henriette

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Das Personal war sehr freundlich
Overnattede 3 nætter i april 2024
Svar fra Oktay den 29. apr. 2024
Dear Henriette,Thank you for your kind words about our staff. We're thrilled to hear that their friendliness made a positive impact on your stay. Our team strives to provide warm, welcoming service to all of our guests. We look forward to welcoming you back soon for another enjoyable experience.Best regards,

6/10 Okay

Lilia

Rejste i en gruppe
Synes godt om: Service og personale
Le personnel est accueillant mais c’est trop loin du centre pour nous
Overnattede 2 nætter i april 2024
Svar fra Oktay den 29. apr. 2024
Thank you for taking the time to share your feedback. We're glad to hear that you found our staff welcoming. We understand that our location may not have been ideal for your needs, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will use them to continue improving our services. If you ever decide to visit the area again, we would love the opportunity to host you and provide a more convenient experience.Best regards,

10/10 Fremragende

Wayne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Room was not as pictured. No amenities whatsoever.
Overnattede 1 nat i april 2024
Svar fra Rocío den 28. apr. 2024
Dear Wayne, First of all, thank you for choosing us! Also, thank you for taking the time to leave your review! I apologize to hear that the room did not meet your expectations! We hope to welcome you back in the future and provide you a better experience!Until then, safe travels! Best regards, Rocío.

4/10 Dårligt

Toshiyasu, Moriyama

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I think it's good to just sleep at night. It was certainly a reasonable price considering it was tulip season and all hotels were expensive, but the room was smaller than any hotel I've ever stayed at. The table was small and it was difficult to work in the room.
Overnattede 7 nætter i april 2024
Svar fra Luis den 27. apr. 2024
Hello Toshiyasu,Thank you for taking the time to review your stay at our hotel. We're glad to hear that you found our pricing reasonable during the busy tulip season. However, we regret that the room size and workspace did not meet your expectations.We understand the importance of comfort and adequate space, especially for guests who need to work during their stay. Your feedback is invaluable as it helps us identify areas where we can improve our guest experience.We hope to have another opportunity to host you, perhaps in a different type of room that better meets your needs for space and comfort.Thank you once again for your feedback.Best regards,LuisMaxhotel Schipol Airport

8/10 Udmærket

david, BYFIELD

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The area was under construction in front and access by car was limited. The hotel is attached to a casino which looked run down.
Overnattede 1 nat i april 2024
Svar fra Luis den 27. apr. 2024
Hello David,Thank you for taking the time to provide your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the construction in the area and the limited access by car. We understand that this can impact the overall experience, and we appreciate your understanding as these improvements are aimed at enhancing the infrastructure surrounding our hotel.Regarding your observation about the casino, we take your comments seriously as we strive to provide a pleasant environment for all our guests. We will relay your feedback to the management of the attached facilities to address these concerns.We hope that despite these issues, you had a comfortable stay, and we look forward to welcoming you back under better circumstances.Best regards,LuisMaxhotel Schipol Airport

6/10 Okay

David, Red Deer County

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Handy to Schipol Airport for a layover. Rooms are very small
Overnattede 1 nat i april 2024
Svar fra Oktay den 23. apr. 2024
Dear David,Thank you for taking the time to share your feedback with us. We're glad to hear that our proximity to Schiphol Airport was convenient for your layover.We apologize if you found our rooms smaller than expected. Your comment is valuable to us, and we will take it into consideration as we continue to improve our services and facilities.If you have any further comments or if there's anything specific you'd like to discuss, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best regards,

10/10 Fremragende

Gloria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet and clean room. Friendly staff. Good parking space
Overnattede 2 nætter i april 2024
Svar fra Oktay den 22. apr. 2024
Dear Gloria,Thank you for taking the time to share your wonderful review! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found your room to be quiet and clean, and we're pleased that our staff could contribute to making your stay enjoyable. Additionally, we're glad to hear that you found our parking space convenient.Your feedback means a lot to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,