Dear Rachel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room had an unpleasant odor, the bed lacked cleanliness, the sheets were stained and the other concerns you listed. Please allow me to express my sincerest apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Richard,Thank you for taking the time to write a review of your stay at the RED ROOF INN WILKES-BARRE ARENA. I am happy you were pleased with the fact that our hotel was secluded. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit., prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Thank you for your positive rating, Wayne. The staff at the RED ROOF INN WILKES-BARRE ARENA and I were so happy we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Thank you, Jamie, for the feedback about your recent stay at our hotel RED ROOF INN WILKES-BARRE ARENA. We are sorry to hear that your interactions with our front desk staff were less than desirable. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence. Thank you again for sharing your experience with us, Jamie. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Preetha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you Philip, for taking the time to write a review of your stay at the Red Roof Inn Wilkes-Barre Arena. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, we're also happy to see that you took liking to the cleanliness of our rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Rob, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN WILKES-BARRE ARENA thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our close convenience to restaurants and shopping center. Our goal is to provide a clean and comfortable and convenient stay for all our Red Roof guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Nicole, It is so wonderful to see that we at the RED ROOF INN WILKES-BARRE ARENA were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value here at Red Roof. Thank you so much for the insight regarding our easy check in and pleasant and efficient staff. Please know you are a valued guest and we appreciate your business with us.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you Valued Guest, for taking the time to write a review of your stay at the Red Roof Inn Wilkes-Barre Arena. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Franklina,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Wilkes-Barre Arena is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Yves,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. We are glad to see that you enjoyed your stay, prompting your 5/5 score. You mentioned how pleased you were with the cleanliness of our hotel and that there are no carpets. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

The team at our Red Roof Inn Wilkes-Barre Arena would like to thank you for sharing your feedback with us, Samuel. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean and quiet room, along with our location's close proximity to points of interest delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your perfect rating with us, Derrick. Our staff at the Red Roof Inn Wilkes-Barre Arena was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wilkes-Barre Arena. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with burns on sheet and marks on the desk. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Bethune,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue faced with the microwave. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Danielle, We at the RED ROOF INN WILKES-BARRE ARENA truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. A Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Danielle, We at the RED ROOF INN WILKES-BARRE ARENA truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. A Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Jackie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Glenn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Danielle,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear William,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Wilkes-Barre Arena is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Janine,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am sorry that your experience did not meet your expectations, as you indicated the plumbing was hair and stains on the sheets.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Jeimie,Thank you for choosing to review our RED ROOF INN WILKES-BARRE ARENA. Your 2/5 score is disappointing to see as you indicated that you were displeased with the comfortability of the bed in your room. This is not an experience our guests usually have with us, thank you for making us aware of this.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Queridos Samuel y Rosanna,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN WILKES-BARRE ARENA. Usted indicó que no estaba satisfecho con la tarifa del estacionamiento, que el tamaño de las habitaciones y el olor desagradable que encontró obstaculizaron su experiencia. Fue realmente desalentador escuchar esto y nos disculpamos sinceramente. Sin embargo, los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y le pedimos que nos brinde otra oportunidad de causar una mejor impresión en su próxima visita a una de nuestras otras ubicaciones de Red Roof. Muy atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

Dear Sarah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am glad to read that you were pleased with the cleanliness of our hotel, the quietness and the convenience of our location. However, you mentioned that the size of the pillows and the bed was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Bill,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. I am glad to read that you were pleased with our location, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Brianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

Hello Conner, Thank you for taking a moment to complete our survey. At the Red Roof Inn Wilkes-Barre Arena we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Luisa, Thank you for taking a moment to complete our survey. At the Red Roof Inn Wilkes-Barre Arena we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hi Josefa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Wilkes-Barre Arena with us. It was so rewarding to see that we earned your perfect score with our attentive staff and quiet property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice winding driveway. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be great and the room to be clean prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Hello Ronald, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Wilkes-Barre Arena. I'm thrilled to read that you were pleased with the convenience of the location, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Louise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the size of the room, no amenities and all the other concerns that you mentioned. However, as it relates to amenities, upon arrival of your next stay you can make a request at the front desk for any specific amenities needed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management

Dear Honest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. At Red Roof we happy to know that we exceed your expectations and you were pleased with our pet friendly accommodations. It's great to see you enjoyed your stay, resulting in a 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Yamilee,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WILKES-BARRE ARENA. I'm so glad we earned your 3/5 score. At Red Roof we are happy to know that you choose us as your choice of stay. However, as it relates to your comment of the maintenance, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Louis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hey Laurie, We appreciate your almost perfect scoring following your recent stay with us at the RED ROOF INN WILKES-BARRE ARENA. However, you thought the location was awkward. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

Hey Sherri, We appreciate your perfect scoring following your recent stay with us at the RED ROOF INN WILKES-BARRE ARENA. I was happy to hear of your kind remarks about great staff. Comments like yours are always an encouragement as we at Red Roof aim to continuously improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

Dear Andre,We at the RED ROOF INN WILKES-BARRE ARENA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

Hello Eric, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wilkes-Barre Arena and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Robert, We appreciate your review following your recent experience at the Red Roof Inn Wilkes-Barre Arena strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

Dear Louis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILKES-BARRE ARENA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issues you had regarding your reservation of a specific room type. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist