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Anmeldelser af Best Western Plus Wenatchee Downtown Hotel

2.5 out of 5
Best Western Plus Wenatchee Downtown Hotel
815 N Wenatchee Ave, Wenatchee, WA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 449 af i alt 993 anmeldelser" "
Bedømmelse på 8 − Udmærket. 308 af i alt 993 anmeldelser" "
Bedømmelse på 6 − Okay. 108 af i alt 993 anmeldelser" "
Bedømmelse på 4 − Dårligt. 77 af i alt 993 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 51 af i alt 993 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Ryan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was clean, staff was very friendly and helpful. Breakfast all 3 days was fresh and good. Will definitely stay again.
Overnattede 3 nætter i maj 2024
Svar fra Amanda den 14. maj 2024
Thank you so much for the review!! We appreciate you choosing to stay with us! Please, come visit us again soon! :)

8/10 Udmærket

noriko

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
朝食アイテムが少なく残念でした
Overnattede 1 nat i maj 2024
Svar fra Amanda den 7. maj 2024
Thanks for the rating, and the feedback. We appreciate it so much. We hope to see you again.

10/10 Fremragende

Stacey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent customer service
Overnattede 2 nætter i april 2024
Svar fra Amanda den 29. apr. 2024
Thank you so much for the great rating! We appreciate that so much!

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was friendly. TV keeps freezing randomly but everything else works well.
Overnattede 1 nat i april 2024
Svar fra Amanda den 22. apr. 2024
I am so sorry that the TV kept freezing, but I am glad that everything else went well. I do hope that you visit us again!

10/10 Fremragende

Michael

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was great, breakfast is always a perk. Room was clean and quiet.
Overnattede 1 nat i april 2024
Svar fra Amanda den 22. apr. 2024
Thank you so much for the great rating! We appreciate you staying with us. I am so glad that our staff was great. :)

10/10 Fremragende

Thelma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Amanda den 22. apr. 2024
Thank you so much for the great response! We appreciate you staying with us! We hope to see you again soon!

4/10 Dårligt

Sarah

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
My room was not clean, there was hair on the toilet seat and debris on the ground. The room other than the beds did not look like it was cleaned at all. The staff was friendly and helpful, the premise was dated but fine. If the room was clean it would be have been 4 stars.
Overnattede 1 nat i april 2024
Svar fra Amanda den 16. apr. 2024
I do apologize about that. I will look into how this has happened and try to resolve it. This doesn't happen often, so I'm wondering what happened. I do hope that you give us another chance in the future.

8/10 Udmærket

Rahul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was excellent and the place was clean
Overnattede 1 nat i marts 2024
Svar fra Amanda den 15. apr. 2024
Thank you so much for the rating! We appreciate you staying with us! Please let us know if you need anything. :) Please visit us again!

8/10 Udmærket

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Amanda den 15. apr. 2024
Thank you so much for the rating! We appreciate you! Please let me know if there is anything else you need. We hope to see you again soon!

8/10 Udmærket

JoAnn

Synes godt om: Rengøring, service og personale
The facilties were good, breakfast also & most delightful wete the 2 managers on the front desk who wete friendly & helpful. The carpets in halsl & especially on the stairs to So. Parking area were grimy & black down the middle; so need cleaned or replaced! My wakeup call was an hour later - reprogrammed by a male night clerk.
Overnattede 2 nætter i april 2024
Svar fra Amanda den 6. apr. 2024
Thank you so much for the great rating and the feedback! We appreciate you taking the time to do the review. It really helps us better ourselves! We will figure out what went wrong with the wake up call so it doesn't happen again! We hope to see you again soon! :)

8/10 Udmærket

Alycia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was decent but i was a little worried about parking my car over night. The neighborhood was a little rough.
Overnattede 1 nat i marts 2024
Svar fra Amanda den 3. apr. 2024
Thank you for the rating! We appreciate the feedback. We have cameras that are facing all areas of the parking lot, and the front desk keeps an eye on those cameras at all times. Please don't be worried about your car - and if you are, you can always ask the front desk which area is the best to park in. :) I do hope you come see us again soon!

10/10 Fremragende

Sheila

Nice and very clean
Overnattede 3 nætter i marts 2024
Svar fra Amanda den 2. apr. 2024
Thank you so much for the great rating! We appreciate you! Please come visit us again. :)

8/10 Udmærket

Laura

Overnattede 1 nat i januar 2024
Svar fra Amanda den 31. mar. 2024
Thank you so much for the rating! We appreciate you taking the time to review us. It really helps us better ourselves! Please come see us again!

10/10 Fremragende

Adam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service!
Overnattede 1 nat i marts 2024
Svar fra Amanda den 25. mar. 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come stay with us again. :)

6/10 Okay

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Amanda den 26. mar. 2024
Thank you for the rating. Could you tell me how we could make it 5 stars? We appreciate any and all feedback you give us. Thank you for staying with us. :)

10/10 Fremragende

Gerardo

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is awesome everything was well cleaned...
Overnattede 1 nat i marts 2024
Svar fra Amanda den 25. mar. 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again. :)

10/10 Fremragende

Jim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Amanda den 18. mar. 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come see us again. :)

8/10 Udmærket

Frederick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Amanda den 14. mar. 2024
Thank you so much for the great rating! We appreciate you! Please, come visit us again! :)

10/10 Fremragende

Gerald

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice property with helpful staff. good breakfast too.
Overnattede 1 nat i marts 2024
Svar fra Amanda den 12. mar. 2024
Thank you so much for the great rating! We appreciate the kind words! I will pass this on to my staff, and we hope to see you again soon!

4/10 Dårligt

Areli

Overnattede 1 nat i marts 2024
Svar fra Amanda den 31. mar. 2024
I am so sorry your stay wasn't up to par. Would you be able to tell me what went wrong so I can try and fix it? I do hope that you stay with us again, and give us another chance.

10/10 Fremragende

Magda, Maple Valley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are extremely helpful.
Overnattede 2 nætter i marts 2024
Svar fra Amanda den 5. mar. 2024
Thank you so much for the great rating and kind words! I will let me staff know they did a great job assisting you! Please come see us again. :)

8/10 Udmærket

Federico

Overnattede 1 nat i marts 2024
Svar fra Amanda den 25. mar. 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again!

8/10 Udmærket

sandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Amanda den 4. mar. 2024
Thank you, Sandra, for the great rating! We appreciate you and hope to see you again soon!

10/10 Fremragende

Gina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Keep up the good work
Overnattede 1 nat i februar 2024
Svar fra Amanda den 28. feb. 2024
Thank you so much for the great rating! We appreciate you. :) Please come see us again!

10/10 Fremragende

Jamie

Rejste med familie, Forretningsrejsende
Pleasant stay
Overnattede 1 nat i februar 2024
Svar fra Amanda den 27. feb. 2024
Thank you so much for the great rating! We appreciate you! Please come see us again soon!

10/10 Fremragende

Jeffry

Overnattede 1 nat i februar 2024
Svar fra Amanda den 25. mar. 2024
Thank you so much for the great rating! We appreciate you staying with us! Please come visit us again. :)

8/10 Udmærket

Allen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Overnattede 2 nætter i februar 2024
Svar fra Amanda den 27. feb. 2024
Thank you so much for the rating! We appreciate your business! Please come see us again soon!

4/10 Dårligt

Katie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
The bed was incredibly uncomfortable, I could not sleep and the pillows spelled terrible. Ended up using my sweatshirt as a pillow.
Overnattede 1 nat i februar 2024
Svar fra Amanda den 15. feb. 2024
I am so very sorry the bed and pillows were not the best for you. I will take a look at the bed you slept on, and see what I can do to fix this situation. I do hope that you give us another chance. We appreciate this feedback.

6/10 Okay

Rachel

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The pool was closed 😐
Overnattede 1 nat i februar 2024
Svar fra Amanda den 13. feb. 2024
I'm so very sorry that we had an unexpected closure due to a child throwing up in the pool. I closed it to make sure we could get it clean for the next day. I do hope that you give us another chance, and visit again! We appreciate you!

10/10 Fremragende

Allen

Overnattede 1 nat i januar 2024
Svar fra Amanda den 7. feb. 2024
Thank you for the amazing rating! We appreciate you! We hope to see you again soon!

8/10 Udmærket

Bj

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Amanda den 6. feb. 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon!

8/10 Udmærket

Janelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 4 nætter i oktober 2023
Svar fra Amanda den 6. feb. 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon.

10/10 Fremragende

Candace

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
so polite and met every need.
Overnattede 2 nætter i januar 2024
Svar fra Amanda den 29. jan. 2024
Thank you so much for the great rating! We appreciate you! :) We hope to see you again soon!

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and warm
Overnattede 1 nat i januar 2024
Svar fra Amanda den 29. jan. 2024
Thank you so much for the great rating! We appreciate you! We hope to see you again soon!

8/10 Udmærket

Clasina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We will be staying here again!
The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!
Overnattede 2 nætter i januar 2024
Svar fra Amanda den 23. jan. 2024
The pool is almost done! Please come see us again when it is up and running!! I'm so glad you enjoyed your stay! :)

10/10 Fremragende

Heidi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nicest staff
When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.
Overnattede 1 nat i januar 2024
Svar fra Amanda den 18. jan. 2024
I'm so sorry the pool was closed when you arrived. I know it is a main attraction for most people. I'm so glad our sister hotel had availability. :)

4/10 Dårligt

Loren

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Older property that has nice sized comfortable rooms. Unfortunately the pool area had been repainted the day I was there and the smell from the oil based paint made me sick. I tried a different room but that wasn’t going to work either. The front desk lady was super helpful and got me into their “Avid” hotel down the road. So it turned out fine.
Overnattede 1 nat i januar 2024
Svar fra Amanda den 18. jan. 2024
I'm very sorry the pool was closed when you arrived. I know that is a major thing people come for. I also am very sorry the smell of the paint made you sick. I know it was horrendous. I'm so glad that our sister hotel had availability :)

10/10 Fremragende

Teresita

Overnattede 2 nætter i december 2023
Svar fra Amanda den 29. jan. 2024
Thank you so much for the great rating! We appreciate you. We do hope to see you again soon. :)

2/10 Forfærdeligt

Sabrina

Synes ikke om: Rengøring
The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets
Overnattede 2 nætter i december 2023
Svar fra Amanda den 17. jan. 2024
I apologize this had happened to you. We strive to keep the rooms clean for our guests. I will look into how this happened.

6/10 Okay

Lai Man Raymond

Rejste med familie
quite noisy.
Overnattede 2 nætter i december 2023
Svar fra Amanda den 17. jan. 2024
I apologize for the noise. It was a busy weekend. I hope you consider coming back and giving us another chance.

10/10 Fremragende

Pavel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food, parking, pool, spa
Overnattede 1 nat i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you for the great rating! We hope to see you again soon!

10/10 Fremragende

Andria

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you so much for the great rating! We appreciate it!! Hope to see you again!

10/10 Fremragende

Hector, Nanaimo

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you for the great rating! We hope to see you again soon!

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Very very noisy! No sleep
We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.
Overnattede 2 nætter i december 2023
Svar fra Amanda den 29. dec. 2023
I'm very sorry your stay was not great. We tried our best to quiet down guests. I do hope that you give us another chance when it isn't super busy.

8/10 Udmærket

Agripina

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Leavenworth
Very good …
Overnattede 1 nat i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you for the rating! We hope to see you again soon!

8/10 Udmærket

Scott

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you for the rating! We hope to see you again soon!

10/10 Fremragende

Xuelin

Overnattede 2 nætter i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you for the rating! We hope to see you again soon!

10/10 Fremragende

Hakima

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Amanda den 17. jan. 2024
Thank you for the great rating! We hope to see you again soon!

8/10 Udmærket

Chris

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Reasonable and what you’d expect- staff were helpful and efficient. Breakfast was busy and chaotic at times- get there early! - but there was a good selection and items were regularly refreshed in the time we were there.
Overnattede 1 nat i december 2023
Svar fra Amanda den 17. jan. 2024
I'm very glad to hear that my staff were helpful and efficient! Breakfast can be chaotic at times, but we try to keep all food replenished so it doesn't run out! Please come see us again. :)

4/10 Dårligt

Mihail

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not a good-condition hotel.
Overnattede 2 nætter i december 2023
Svar fra Amanda den 28. dec. 2023
I'm very sorry your stay wasn't up to your standards. We hope that you come again and give us another chance!