Dear Natalia,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon.Best wishes,Markus Koller, Cluster General Manager

Dear Anders,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Markus Koller, Cluster General Manager

Lieber Gast, vielen herzlichen Dank, dass Sie unser Gast waren und dass Sie uns Ihr Vertrauen geschenkt haben. Wir hoffen, dass Sie eine tolle Zeit in Wien und auch im Novotel Wien City hatten und dass wir Ihre Erwartungen erfüllen konnten. Wir sind jederzeit dankbar über Feedback und Verbesserungsvorschläge und Sie können uns immer ein E-Mail schicken. Unsere Türen stehen Ihnen immer offen. Herzliche Grüße aus Wien, Michaela Kaineder

Dear Guest, thank you so much for your detailed feedback and your impressions about your stay. We are thankful for all kinds of comments and also your suggestions for improvement. First of all, we hope that you enjoyed your time in Vienna and at Novotel Wien City. It is great, that you liked so many aspects about our hotel, especially the location, the room and our reception team. Nevertheless, let me express my sincere apologies for any inconvenience and for not fulfilling your expectations. It shouldn't occur that your comfort is lowered by a lack of cleanliness. I will definitely forward your comments to our housekeeping team. Moreover we would like to apologize if the waiting times at the breakfast buffet affected your stay negatively. Unfortunately the size of our restaurant is due to the building structure limited. This is not an adequate excuse, but our team has created a plan for stressful situations and tries their best, to keep the waiting times as short as possible, but the number of guests varies from day to day and is also dependent on the weekday. Again, we would like to apologize that we couldn't meet your expectations and the problems you faced. If you want to share any further feedback with us, you are always welcome to write us an e-mail. We would be grateful to get the chance of welcoming you as our guest again and better serve you next time. Best regards, Michaela Kaineder

Dear Guest, thank you very much for sharing your honest and detailed feedback with us. We appreciate all kinds of comments. First of all, we hope, that you were able to enjoy your time in Vienna and at Novotel Wien City. Eventhough, let me express my sincere apologies for not fulfilling your expectations. We are so sorry, if you faced any inconvenience in terms of our front office. We hope that it didn't affected your stay too negatively and I will definitely share your comment with my colleagues. In terms of the breakfast, we are also thankful for your suggestion for improvement. If you want to share any further feedback with us, you are always welcome to write us an e-mail. Anyway, we would be grateful to get the chance of welcoming you as our guest again and better serve you next time. Best regards, Michaela Kaineder

Dear guest, Thank you for staying with us. It is a pleasure to recieve positive feedback. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Dear guest, Thank you very much for staying with us. We very much appriciate your feedback. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Dear guest, Thank you very much for taking time and sharing your experiences concerning your last stay at our Novotel Wien City. It is always a pleasure to receive positive feedback. Once again thank you very much. We are looking forward welcoming you soon again. Kind regards, Magdalena Chudzik, BA Guest Relation Manager

Sehr geehrter Stefan,vielen Dank für Ihre Bewertung zu unserem Hotel.Wir bedauern es sehr, dass wir Ihre Erwartungen an unser Hotel nicht vollständig erfüllen konnten.Wir würden uns dennoch sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit besten Grüßen,Markus Koller, Cluster General Manager

Dear Miron,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,Markus Koller, Cluster General Manager

Dear Eraldo,We thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Markus Koller, Cluster General Manager

Sehr geehrter Karl,vielen Dank für Ihr positives Feedback.Es freut uns zu hören, dass Sie die Sauberkeit unserer Zimmer mit 80% bewertet haben, denn unser Team legt großen Wert auf ein einwandfreies Ambiente für unsere Gäste. Ebenso danken wir Ihnen für das positive Feedback zum Zustand unseres Hotels, welcher nach der letzten Renovierung 2019-2020 modern und komfortabel gestaltet ist. Dass Sie mit unserem Service zufrieden waren, erfüllt uns mit Stolz und bestärkt uns darin, weiterhin unseren Gästen einen ausgezeichneten Service zu bieten. Auch Ihre Anerkennung für die Ausstattung unserer Zimmer ist für uns eine wichtige Bestätigung, dass wir mit Annehmlichkeiten wie kostenfreiem Highspeed-WLAN und einer gut gefüllten Minibar den Erwartungen unserer Gäste entsprechen.Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Beste Ester,Bedankt voor uw review.We zijn blij te horen dat onze warme kamers en de vriendelijkheid van ons personeel bij u in de smaak vielen. Onze locatie wordt inderdaad gewaardeerd door vele gasten vanwege de nabijheid van het stadscentrum en de gemakkelijke toegang tot culturele highlights. We hopen dat u ook genoten heeft van onze moderne faciliteiten en het comfort van onze pas gerenoveerde kamers.Met vriendelijke groet en hopelijk tot nogmaals,Markus Koller, Cluster General Manager

Sehr geehrter Mark,vielen Dank für Ihre Bewertung.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Vielleicht geben Sie uns ja die Chance Ihre Meinung zu revidieren. Freundliche Grüße,Markus Koller, Cluster General Manager

Sehr geehrter Gast,vielen Dank für die Bewertung unseres Hotels.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Hoffentlich können wir Sie in der Zukunft gänzlich von unserem Service überzeugen.Freundliche Grüße,Markus Koller, Cluster General Manager

Dear Alberto,Thank you for taking the time to share your feedback.We are very sorry you were not happy with your experience.We would appreciate it if you could provide us with some more information.We hope you will consider staying with us again in the future. Best regards,Markus Koller, Cluster General Manager

Lieber Gast,vielen Dank für Ihre positive Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Freundliche Grüße und bis zum nächsten Mal.Markus Koller, Cluster General Manager

Dag Mireille,Dank u vriendelijk voor uw recensie.We zijn verheugd te horen dat ons personeel vriendelijk was en dat u ons als een prima keuze voor een stedentrip beschouwt. Onze centrale locatie biedt inderdaad een uitstekende uitvalsbasis om de pracht van Wenen te verkennen. Wij erkennen dat de drukte tijdens het ontbijt in de decemberperiode tot een uitdaging kan leiden, en wij streven ernaar om deze ervaring zo aangenaam mogelijk te maken. Het spijt ons te horen dat de kamer voor vier personen aan de kleine kant was. Onze familiekamers zijn ontworpen om comfort te bieden en wij bieden ook kamers met verbindingsdeuren voor extra ruimte en privacy.Nogmaals bedankt voor uw feedback en we hopen u in de toekomst opnieuw te mogen verwelkomen.Markus Koller, Cluster General Manager

Sehr geehrter Gast,wir danken Ihnen herzlich für positive Bewertung Ihres Aufenthalts in unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Gentile Federica,La ringraziamo per aver recensito il nostro hotel.Ci fa molto piacere che abbia messo in risalto la bellezza delle camere e l'ottima pulizia che contraddistingue la struttura, aspetti che curiamo con grande attenzione e che riteniamo imprescindibili per un'esperienza di soggiorno piacevole e rilassante.Speriamo di avere presto il piacere di ospitarla di nuovo presso il Novotel Wien City. Nel frattempo, le porgiamo i nostri auguri per un felice anno nuovo.Markus Koller, Cluster General Manager

Dear Chantal,Thank you for taking the time to share your review.We're delighted to hear that you found our team at the reception to be very nice, as we strive to provide our guests with the warmest welcome. We're also glad you appreciated the cosiness of our hotel. However, we regret to hear that our breakfast buffet did not meet your expectations. While we do offer a variety of hot and cold foods as part of our breakfast buffet, we apologise if the selection did not satisfy your preferences on this occasion.It would be a pleasure to have you return. Best wishes for 2024,Markus Koller, Cluster General Manager

Dear Peter,Thank you for sharing your review.We're thrilled to hear that our staff made a positive impression and that you enjoyed the breakfast offerings. Our team strives to provide a welcoming atmosphere and a great start to the day with a variety of breakfast choices.We regret, however, that the room temperature did not meet your comfort level. While our air conditioning can be individually regulated, we understand that achieving the perfect room temperature can sometimes be a challenge. Our team are on hand 24/7 to assist with any issues you may experience.We also note your feedback regarding the beds. We understand that bed preference can vary and have noted your comments for consideration.We hope to welcome you back again for an improved experience. Sending warm wishes for the festive season,Markus Koller, Cluster General Manager

Dear Kelsey,Thank you for taking the time to share your feedback.We are sorry your stay was not as enjoyable as you would have liked. Our team are always on hand to deal with any concerns or issues you may have. Furthermore, we would love to know how we could have better met your expectations.We hope we can provide you with an improved stay in the future.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,Thank you for reviewing your stay with us.We're glad to hear that our service met your expectations and that the additional heater provided was helpful. We sincerely apologize for any inconvenience you experienced during your stay. Our maintenance will be looking into this matter to ensure it is an isolated incident.We look forward to welcoming you back.Our best wishes for the festive season!Markus Koller, Cluster General Manager

Dear Alessandra,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Markus Koller, Cluster General Manager