Dear Louise, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park,

Dear Elisabeth, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park,

Dear Lena Nikolaevna,Thank you for the feedback about the Hilton Vienne Park and for the time you've taken to share it with us. Your feedback is highly appreciated as it enlightens us on how we are doing and on what to focus for improvement.We look forward to welcoming you back soon to restore your trust with our service. Kind regards,Hilton Vienna Park

Thank you for taking the time to share your feedback and I want to assure you that customer service remains our key focus and It is our philosophy to ensure that we provide our guests with the highest standards of product, safety and service at all times. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Thus, please accept my most sincere apologies about your recent stay experience and kindly be informed that I have escalated the shared points to Senior Management to ensure that with our service we are fulfilling Hilton’s vision.We hope that we will have a chance to welcome you back to our hotel in the not so distant future to restore your trust and deliver remarkable Hilton Hospitality.Kind Regards,Hilton Vienna Team

Servus Brian, Thanks for the awesome 8 out of 10 rating! We are thrilled that you enjoyed your stay with us. With warm regards and SERVUS from the Park, Andre Schimanovich Guest Experience Manager

Servus Jacob, Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel generally to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Andre Schimanovich Guest Experience Manager

Dear Maj-Britt, I am glad that you had a pleasant stay with us. Thank you also for your comment and suggestions for improvement. Your valuable comments give us the opportunity to constantly review our service and better adapt it to the wishes of our guests. We would be very happy to welcome you again soon!

Dear Guest, thank you for choosing Hilton Vienna. Great to read that you enjoyed your stay with us and thank you for your fantastic feedback on our service. We will be sure to share your kind words with the entire team. We hope to have the pleasure of welcoming you back again soon. Best regards, Your Hilton Vienna Park Team

Dear Sandra, thank you for reviewing Hilton Vienna and we´re looking forward to welcome you back in the future. Best regards, Jia Min Guest Service Center Supervisor

Dear Guest, thank you for taking the time to write a review after your recent visit. I was delighted to read that you have had a positive visit to our hotel and look forward to welcoming you back again soon. Best regards, Jia Min Guest Service Center Supervisor

Dear Guest, thank you for taking the time to write a review after your recent visit. I was delighted to read that you have had a positive visit to our hotel and look forward to welcoming you back again soon. Best regards, Jia Min Guest Service Center Supervisor

Dear Malak, Thank you for taking the time to write a review about your recent stay with us. I am very sorry to hear that you were so unsatisfied with some of the aspects of your stay, thank you for raising your concerns with us. I think there is a missunderstanding, our official check-in time is at 3pm onwards until midnight. I truly hope that the rest of your stay was to your satisfaction and we look forward of welcoming you back soon. Best regards, Jia Min Guest Service Center Supervisor

Dear Søren, Thank you for taking the time to write a review about your recent stay with us. Regarding the charges for internet, let me kindly explain that we do have an option of complimentary internet if you are a part of our free Hilton Honors Loyalty program and we offer complimentary WiFi in public areas. I truly hope to welcome you back in the not so distant future. Best regards, Jia Min Guest Service Center Supervisor

Dear Guest, I am happy to read that you had a pleasant stay with us and that you especially enjoyed our central location. I look forward to welcoming you back to Hilton Vienna very soon. Best regards, Jia Min Guest Service Center Supervisor

Dear Kim, thank you very much for your kind comments with regards to your recent stay. We hope to welcome you back in the not so distant future. Best regards, Jia Min Guest Service Center Supervisor

Dear Nina, thank you for reviewing Hilton Vienna, we´re looking forward to welcome you back in the future. Best regards, Jia Min Guest Service Center Supervisor

Dear Guest, Thank you for taking the time to write a review regarding your recent stay at Hilton Vienna. Reading your overall evaluation, I very much regret that your stay with us did not meet your expectations and I would like to apologize for the experiences made and the impression received. Please rest assured that I have personally evaluated these incidents with the respective department heads as such occurrences do not reflect the high service quality I expect from my team and wish to provide our guests. Thank you once again for your valuable time and comments. I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed better hosts and I would be very happy to welcome you again in the near future. Best regards, Jia Min Guest Service Center Supervisor

Dear A, Thank you for taking the time to write a review regarding your recent stay at Hilton Vienna. I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. I fully understand your frustration about the described unacceptable services received and deeply regret this unprofessional handling of your requests. Please rest assured that I have personally evaluated these incidents with the respective team members and department heads as such occurrences do not reflect the high service quality I expect from my team and wish to provide our guests. Thank you once again for your valuable time and comments. I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed better hosts and I would be very happy to welcome you again in the near future. Best regards, Jia Min Guest Service Center Supervisor

Dear kei, Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be clean, enjoyed the lovely view, and savored our delicious breakfast offerings. Your feedback motivates us to maintain our high standards and continue providing exceptional experiences for all our guests.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards and SERVUS from the Park

Dear Takehiko, thank you very much for your nice feedback. We are truly pleased to read that your stay with us met all your expectations and you had such a pleasant time at Vienna. It will be a pleasure to share your great feedback with our entire team. We are very much looking forward to your next stay at the Hilton Vienna Park.Best regards, Your Hilton Vienna Park Team

Dear Eric,Thank you for allowing us to be your host. We are very happy that you had a pleasant stay with us. We are already looking forward to your next visit.Best regards, Hilton Vienna Park

Dear Hamed,thank you very much for sharing your review on Expedia.It was our pleasure to welcome you to Vienna as our guest and we are glad to hear that you had a pleasant time with us. Your detailed feedback is much appreciated and we will use your comments to further improve our service as your host - thank you!Dear Hamed, the whole team would be happy to welcome you back for future visits to our city!Best regards and Servus, your Hilton Vienna Park Team

Dear Adem,We're thrilled to hear you enjoyed your stay and appreciated the great location, view, and amenities. Your feedback is valuable to us, and we apologize for any inconvenience during check-in. We look forward to welcoming you back soon to your favorite hotel in Vienna!Best Regards,Hilton Vienna Park

Dear elisa, thank you very much for staying at the Hilton Vienna Park. It is a pleasure to read that you had such a comfortable stay with us and enjoyed your time in Vienna. We would be pleased to welcome you back in our property, hopefully soon.Kind regards from Vienna, Your Hilton Vienna Park

Dear Nurettin, thank you very much for staying at the Hilton Vienna Park and taking the time to share your feedback. We are concerned to hear that your stay was not to your complete satisfaction. We apologize most sincerely for the inconveniences you experienced during your stay with us.We would be more than happy if you gave us a second chance to show that we can provide a first class service. Best regards, Your Hilton Vienna Park Team

Dear Elton, We sincerely apologize for the disappointing experience you had during your stay at the Hilton Vienna Park Hotel. Your feedback is deeply concerning, and we regret that we fell short of meeting your expectations.Please be assured that we take your comments seriously, and we will investigate the issues you raised to address them promptly. It is our priority to provide a seamless and respectful experience for all our guests.We understand the importance of your concerns, and we want to assure you that corrective actions will be taken to prevent similar incidents in the future. We genuinely appreciate your feedback as it helps us improve our services.We value your patronage and hope to have an opportunity to restore your faith in our hotel during any future visits.Kind regards,Hilton Vienna Park