Dear Claes, Thank you so much for visiting us all the way from Denmark. I am so pleased you enjoyed your stay with us. It's great to hear you enjoyed the breakfast and, of course, the 25% discount on food in our pub/restaurant. I hope you tried some of our craft beers in the pub and compared them to the excellent Danish brews. Happy travels and hopefully, we will see you again soon. Best regards, Sinisha Ivaz General Manager

Dear Guest, Thank you for your kind feedback and thank you for coming to visit all the way from beautiful Copenhagen. I do hope you enjoyed your stay with us and our lovely city. I am sorry if there was a bit more noise than usual during your stay. Being in a downtown location has a lot of upsides but one downside is that it can get noisy from time to time. Thank you again and we hope to see you back sometime in the near future. Best regards, Sinisha Ivaz General Manager

We're glad you enjoyed your stay with us in downtown Victoria!

Thanks for staying with us! We appreciate your feedback.

We're glad you enjoyed your stay in downtown Victoria!

We're sorry to hear that the maid service schedule wasn't ideal for you. Full room cleaning is done every 3 days at our hotel, and is available more frequently upon guest request.

Thanks for staying with us!

Thanks for staying with us!

We're glad that you enjoyed your stay with us in downtown Victoria!

Thanks for your feedback! Our parking is gated/underground which helps our guests not worry about their vehicle while staying at the hotel. Our swimming pool has also been recently updated/re-furbished.

Thanks for your feedback. The pub/restaurant (Smith's) that is attached to our hotel closed for business recently. There are however several great restaurant options within a couple blocks of the hotel (eg. Cora's, Blue Fox).

Thanks for staying with us in downtown Victoria! We appreciate your feedback.

We appreciate your feedback! Our hotel is among the most economical in the downtown Victoria area.

We're sorry that you encountered issues with parking. In addition to the underground parking lot, the hotel does have a couple of 'oversize parking spots' located near the lobby (available on a first-come, first-served basis).

Thanks for staying with us!

Thanks for staying with us!

We appreciate your feedback. Thanks for staying with us. If you choose to stay with us again in the future, we can allocate you a quieter room (away from street noise).

We're glad you enjoyed your stay with us in Victoria! We'd be happy to accommodate you during your next visit.

Thanks for staying with us!

We appreciate your feedback. Thanks for staying with us.

We are happy that you had a good experience while staying at our hotel. Thanks for the kind feedback!

We're glad that you liked the location of our hotel in downtown Victoria! We appreciate your feedback.

Thanks so much for staying with us!

We appreciate your feedback and are glad you enjoyed your stay with us!

Thanks for staying with us in downtown Victoria! We appreciate your feedback.

We appreciate your feedback. Thanks for staying with us.

We're sorry to hear that you encountered issues while staying with us. If you choose to book a room at our hotel in the future, feel free to request a 'quiet' room away from street noise etc.

Thanks for staying with us!

We appreciate your feedback. Thanks for staying with us.

We're sorry that you encountered a housekeeping issue during your stay. We appreciate your feedback.

Thanks for your feedback! We are glad you liked our location in the downtown/inner harbour area!

We appreciate your feedback. Thanks for staying with us.

We appreciate your feedback. Thanks for staying with us!

Thanks for staying with us!

We're glad you liked our downtown/inner harbour location. Thanks for staying with us!

Thank you for your feedback regarding your stay. To reiterate the conversation at departure: we did not charge you for two rooms, only for this reservation and stay. The second room was booked and paid for with another third-party company, which you have reached out to unsuccessfully for a refund, of which we have no involvement and were not privy to any of your information, including the credit card. We are disappointed to hear your room feedback, as this was not brought up at departure when trying to help resolve your double booking issues, in fact, you praised our customer service in trying to help resolve your problem.Nevertheless, thank you for your stay and feedback!

Thanks for staying with us. We appreciate your feedback!

We are glad that you enjoyed our downtown location! We appreciate your feedback.

Thanks for staying with us!

Thanks for staying with us! We appreciate your feedback.

We appreciate your feedback. Although we don't have a restaurant/breakfast in the hotel, there is a pub/restaurant (Smith's) attached to our building that does provide breakfast each morning.

We're sorry to hear that your check-in process wasn't as positive as it should have been. Thanks for staying with us.

We appreciate your feedback. Feel free to request a room facing away from the street (eg. courtyard) when you make a reservation with us in the future. We will do our best to accommodate.

We're glad you liked our location in downtown Victoria! Our hotel is close to the inner harbour and the shopping/ entertainment venues, which is certainly a bonus for many visitors.

Thanks for staying with us. We appreciate your feedback!

We appreciate your feedback. Thanks foe staying with us!