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Anmeldelser af Staycity Aparthotels, Venice, Mestre

Staycity Aparthotels, Venice, Mestre
Via Ca' Marcello 8L, Mestre, Venice

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 374 af i alt 541 anmeldelser" "
Bedømmelse på 8 − Udmærket. 129 af i alt 541 anmeldelser" "
Bedømmelse på 6 − Okay. 21 af i alt 541 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 541 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 541 anmeldelser" "

9,2/10

Rengøring

9,4/10

Service og personale

9,0/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Shahram

Overnattede 4 nætter i februar 2023
Svar fra Valentina - FOM den 18. feb. 2023
Dear Guest,thank you for awarding us full marks! We are very happy to hear that your stay lived up to your expectations.We hope to have you back as our guest soon.Sincerely,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Godt ophold.
Super fin lejlighed og god service. Overordnet set et godt ophold
Overnattede 1 nat i august 2022
Svar fra Andrea den 11. aug. 2022
Dear Guest, thank you for taking the time to leave a review, we are glad you had a great stay with us and hope to have the chance to host you again in the nearest future. Best regards, Andrea

10/10 Fremragende

Pernille

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 5 nætter i juli 2022
Svar fra Luca den 7. aug. 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Ursilla

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property is a few minutes walk from one of the main train stations. The area is quite busy and is alive 24/7. This is ideal for some people like myself. The location of the property made it very easy to get around.
Overnattede 2 nætter i maj 2024
Svar fra James den 27. maj 2024
Dear Guest,Thank you for your perfect rating!We're thrilled to hear that you had a wonderful experience during your stay with us.It's fantastic to know that you appreciated our convenient location.Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,

10/10 Fremragende

Marie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Reza den 24. maj 2024
Dear Guest,Thank you for your outstanding review! We're thrilled to hear you had a fantastic stay and appreciated our hotel's amenities and services. Your perfect rating is truly appreciated by our team. We're committed to maintaining this level of excellence and look forward to hosting you again in the future. Should you need anything during your next visit, please don't hesitate to reach out.Warm regards,Reza

10/10 Fremragende

Hannah Cristine

Overnattede 5 nætter i marts 2024
Svar fra Reza den 24. maj 2024
Dear Guest,Thank you for your outstanding review! We're thrilled to hear you had a fantastic stay and appreciated our hotel's amenities and services. Your perfect rating is truly appreciated by our team. We're committed to maintaining this level of excellence and look forward to hosting you again in the future. Should you need anything during your next visit, please don't hesitate to reach out.Warm regards,Reza

10/10 Fremragende

Killian

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Reza den 24. maj 2024
Dear Guest,Thank you for your outstanding review! We're thrilled to hear you had a fantastic stay and appreciated our hotel's amenities and services. Your perfect rating is truly appreciated by our team. We're committed to maintaining this level of excellence and look forward to hosting you again in the future. Should you need anything during your next visit, please don't hesitate to reach out.Warm regards,Reza

10/10 Fremragende

Wajdi

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Je vous remercie infiniment tout les personnels pour vôtre gentillesse et votre professionnalisme. La chambre et identique aux photos, l'hôtel ainsi que les chambres sont très propre. Services rapide et agréables. Localisation de l'hôtel stratégique.
Svar fra Reza den 11. maj 2024
Nous vous remercions infiniment pour votre aimable commentaire et vos compliments. C'est un plaisir pour nous de savoir que vous avez apprécié votre séjour et que notre équipe a répondu à vos attentes avec gentillesse et professionnalisme. Nous sommes ravis que la chambre corresponde à vos attentes et que vous ayez trouvé notre hôtel et nos chambres très propres. La satisfaction de nos clients est notre priorité, et nous sommes heureux que vous ayez trouvé nos services rapides et agréables. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

10/10 Fremragende

Etta

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room was large and it was really clean. Also have great soundproof walls as we barely hear other guests. A large supermarket and McDonalds nearby with around 8 minutes walk, very convenient when we wanted to cook dinner ourselves using the mini kitchen. Also near to Mestre train station with around 10 minutes walk, surrounded by many different hotels and you can feel that the road is safe
Overnattede 3 nætter i marts 2024
Svar fra Reza den 10. apr. 2024
Dear guest,Thank you for sharing your positive experience! We're delighted you enjoyed our spacious, clean rooms and appreciated the soundproofing. It's great to hear that our convenient location near a supermarket, McDonald's, and the Mestre train station added to your stay. We strive to provide a safe and comfortable environment for all our guests, and we're thrilled you felt secure during your visit. We look forward to welcoming you back soon!Kind Regards,Reza

8/10 Udmærket

Elena, Mexico

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bien todo, cuartos muy amplios
Overnattede 3 nætter i marts 2024
Svar fra Reza den 9. apr. 2024
Thanks for sharing your opinion regard of your staying with Staycity!

10/10 Fremragende

Ricardo

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bien lugar, cerca de la estación de tren y con varios restaurantes cercanos.
Overnattede 1 nat i april 2024
Svar fra Reza den 5. apr. 2024
Agradecemos sinceramente su amable comentario. Nos complace saber que disfrutó de nuestra ubicación conveniente cerca de la estación de tren y de la variedad de restaurantes en los alrededores. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. ¡Gracias por elegir nuestro establecimiento!

10/10 Fremragende

Infusion

Synes godt om: Rengøring
Overnattede 4 nætter i februar 2024
Svar fra Olesea den 1. apr. 2024
Thank you for your outstanding review! We're delighted that you had a fantastic stay with us and appreciated our convenient location and amenities. Providing exceptional experiences is our top priority, and we're thrilled to have met your expectations. Your five-star rating means the world to us, and we can't wait to host you again for another memorable visit

10/10 Fremragende

Bennet

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was great!
Overnattede 4 nætter i marts 2024
Svar fra Reza den 1. apr. 2024
Thank you for your outstanding review! We're delighted that you had a fantastic stay with us and appreciated our convenient location and amenities. Providing exceptional experiences is our top priority, and we're thrilled to have met your expectations. Your five-star rating means the world to us, and we can't wait to host you again for another memorable visit

10/10 Fremragende

Daphne

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything went smoothly. The appartment was also really nice.
Overnattede 2 nætter i marts 2024
Svar fra Reza den 19. mar. 2024
Dear Daphne,Thank you for your feedback! We're thrilled to hear that everything went smoothly and that you enjoyed your stay in our lovely apartment. We appreciate your kind words and hope to welcome you back soon!Best regards,Reza

8/10 Udmærket

Matejka

Overnattede 2 nætter i februar 2024
Svar fra Reza den 24. mar. 2024
Thank you for your feedback! We strive to provide a comfortable experience for all our guests and hope to have the opportunity to welcome you back again soon.Kind Regards,Reza

6/10 Okay

Xian

Rejste med familie
Synes ikke om: Rengøring, værelsets komfort
Not clean room
Floor not vacuumed, many black marks on the wall, the soundproofing of the room is very poor. But the location is good which is near the train station.
Overnattede 6 nætter i februar 2024
Svar fra Reza den 17. mar. 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we'll address the cleanliness issues promptly and work on improving soundproofing for a more peaceful experience. We're glad to hear you found our location convenient. Please let us know if there's anything else we can do to enhance your future visits. We value your input and hope to welcome you back for a more enjoyable stay.

10/10 Fremragende

Sara

Synes godt om: Rengøring, værelsets komfort
Un'ottima esperienza
Esperienza assolutamente positiva! Ottimo il check-in H24 ... La posizione... La pulizia e i comfort. Ci torneremo sicuramente!
Overnattede 1 nat i februar 2024
Svar fra Reza den 25. feb. 2024
Grazie mille per il tuo commento entusiasta! Siamo felici che tu abbia apprezzato il nostro servizio di check-in 24 ore su 24, la posizione vantaggiosa, la pulizia impeccabile e i comfort offerti. Sarà un piacere darvi nuovamente il benvenuto nel nostro ambiente accogliente e soddisfare le vostre aspettative anche in futuro. Non vediamo l'ora di ospitarvi di nuovo presto!Cordiali saluti,Reza

10/10 Fremragende

Nikolay

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel in convenient area.
Overnattede 7 nætter i februar 2024
Svar fra Mihaela den 22. feb. 2024
Dear Nikolay, Thank you for your review! We're glad you enjoyed your stay at our hotel and found the location convenient. If you have any suggestions for how we can make your next visit even better, please let us know. We hope to welcome you back soon!Kind regards, Mihaela

10/10 Fremragende

MOONSOOK

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Andreea den 18. feb. 2024
Dear Moonsook,thank you for taking the time to share your feedback with us.We're glad to see that you enjoyed your stay and we hope to welcome you back in the future.Best regards,Andreea

10/10 Fremragende

Evelyn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location! Great customer service! Rooms are nice and clean.
Overnattede 1 nat i februar 2024
Svar fra Andreea den 18. feb. 2024
Dear Evelyn,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay in our Aparthotel. We look forward to welcoming you again in the future.Best regards,Andreea

10/10 Fremragende

Jaeyeon

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Close to Mestre station. Great, responsive staff. It was mentally, physically, and emotionally challenging when I lost my luggage and had to spend extra money and wasted my time. It rained during my entire stay, and trains were delayed due to national strike. I was in a hurry and left my phone before I checked out. I panicked. But the staff, especially Olesea's hospitality, kindness, ans quick response was a great comfort for me. I can't thank the staff enough. Thanks for being my great memory of Venezia!!!
Svar fra Olesea den 13. feb. 2024
Dear Jaeyeon,Thank you for taking the time to share your experience with us. We understand how challenging it can be to encounter such unexpected circumstances while traveling, and we sincerely apologize for any inconvenience you faced during your stay.We're thrilled to hear that our staff, particularly Olesea, was able to provide you with comfort and assistance during your time with us. Our team strives to deliver exceptional service, even in the face of difficult situations, and it's heartwarming to know that their efforts made a positive impact on your trip to Venice.Your kind words serve as a great encouragement for us to continue delivering memorable experiences to all our guests. We appreciate your understanding and patience during your stay, and we hope to have the pleasure of welcoming you back in the future under brighter skies.Warm regards,Olesea

8/10 Udmærket

Nadia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Reception was great and gave us great restaurant recommandations.
Overnattede 1 nat i januar 2024
Svar fra Valentina - Front Office Manager den 31. jan. 2024
Dear Nadia,I am glad to hear that you enjoyed your experience!We truly appreciate your positive feedback.It's wonderful to know that our reception team was able to provide you with excellent service and valuable restaurant recommendations.We strive to make our guests feel welcome and well taken care of.If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know.We hope to have the pleasure of hosting you again in the future!Best regards,Valentina

8/10 Udmærket

Jong Hee

Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Andreea den 19. jan. 2024
Dear Jong Hee,thank you for taking the time to share your feedback with us.We're glad to see that you enjoyed your stay in our Aparthotel. We're looking forward to see you again.We remain at your complete disposal.Best regards,Andreea

10/10 Fremragende

Marianela

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Place was specious ,clean great staff very helpfull ,definitely will come back.
Overnattede 3 nætter i januar 2024
Svar fra Rose den 9. jan. 2024
Dear our guest Marianela, Thank you for taking the time to leave a positive review. We're thrilled to hear that you enjoyed your stay at our aparthotel and found that the place is specious ,clean and our staff were great and very helpfull we really happy and appreciate to hear that from you,We strive to provide a comfortable and convenient experience for our guests, and we're delighted that we met your expectations. If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share them with us. We look forward to welcoming you back on your next trip. Thank you and best of regards, Rose

10/10 Fremragende

Ken

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Andreea den 9. jan. 2024
Dear Ken,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay in our Aparthotel.We hope to have you here again soon.Best regards,Andreea

6/10 Okay

Nathan

Chambre bien décoré; personnel accueillant et chaleureux, mais c'est tout... La chambre étais poussiéreuse, le mobilier cassé ou dysfonctionnel (nous avons dû changer de chambre car le frigo ne fonctionnais pas et que la lumière clignotais, et dans cette nouvelle chambre le pommeau de douche étais cassé). Bien situé, mais malheureusement on entend le train comme si nous étions à la gare. Bon hôtel en général, mais peux mieux faire.
Overnattede 5 nætter i december 2023
Svar fra Andreea den 9. jan. 2024
Cher Nathan,Nous sommes désolés pour les inconvénients rencontrés pendant votre séjour. Nous prenons vos commentaires très au sérieux et nous nous excusons pour les problèmes liés à la propreté et au fonctionnement des équipements. Votre feedback est précieux, et nous ferons tout notre possible pour améliorer ces aspects. Merci de nous avoir informés.Cordialement,Andreea

10/10 Fremragende

Myriam

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Un très bon hôtel à deux pas de la gare et des transports en commun pour se rendre à Venise. La chambre était propre, spacieuse, confortable et le mobilier est moderne. La salle de bain est grande et la kitchenette est vraiment pratique. Nous avons adoré, je reviendrais sans hésiter si l'occasion se présente. PS: la réceptionniste Rose est un amour.
Overnattede 4 nætter i december 2023
Svar fra Andreea den 9. jan. 2024
Chere Myriam,Nous sommes ravis que vous ayez apprécié votre séjour chez nous et que notre emplacement, les équipements de la chambre et le service de Rose aient contribué à rendre votre expérience agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Andreea

10/10 Fremragende

Romelyn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Andreea den 9. jan. 2024
Dear Ken,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay in our Aparthotel.We hope to have you here again soon.Best regards,Andreea

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Küchenzeile
Wand benötigt neue Farbe
Overnattede 1 nat i december 2023
Svar fra Mihaela den 5. jan. 2024
Dear Guest, Thank you so much for taking the time to share your positive experience at Staycity Venice Mestre. We are delighted to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to Staycity Venice Mestre in the future. If you have any specific suggestions or requests for your next visit, please feel free to let us know.Thank you once again for choosing Staycity Venice Mestre.Best regards,Mihaela

10/10 Fremragende

Mel

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Perfect for what we wanted.
My family of four stayed in this hotel for one night. Large, spacious, warm room that was comfortable and fit for purpose. Easy , close Access from Venice Mestre train station and the FlixBus drop off. This is a great place to stay if you don’t want to stay in the middle of Venice, but want to go in easy. There’s an amazing focaccia and coffee cafe 50 m away. I highly recommend. Prices are great and the ladies Fantastic there. Fantastic staff but extra kudos for Fabio on the front desk. He was more than helpful and had a fantastic attitude.
Overnattede 1 nat i december 2023
Svar fra Olesea den 7. jan. 2024
Dear Mel,Thank you so much for taking the time to share your positive experience at our hotel. We are delighted to hear that you and your family enjoyed your one-night stay with us.It's fantastic to know that you found our rooms large, spacious, and warm, providing the comfort you were looking for. Our team strives to provide excellent service, and we're pleased to hear that Fabio at the front desk stood out for his helpfulness and fantastic attitude. We will make sure to pass on your compliments to him and the rest of the staff.Thank you once again for choosing our hotel, and we hope to welcome you and your family back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Olesea

8/10 Udmærket

Angel

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Apartamento amplio y servicio bueno
El apartamento es amplio y el servicio es bueno, aunque básico.
Overnattede 2 nætter i december 2023
Svar fra Olesea den 7. jan. 2024
Estimado Angel,Agradecemos sinceramente que haya tomado el tiempo para compartir su experiencia en nuestro apartamento. Nos complace saber que encontró el espacio amplio y que el servicio cumplió con sus expectativas, a pesar de ser básico.Valoramos sus comentarios y comentarios, ya que nos ayudan a mejorar continuamente. Si hay áreas específicas en las que cree que podríamos mejorar o si tiene alguna sugerencia para enriquecer su experiencia, no dude en hacérnoslo saber.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y de brindarle una experiencia aún más satisfactoria.Gracias por elegir nuestro apartamento y por compartir sus pensamientos con nosotros.OleseaSaludos cordiales,

10/10 Fremragende

Shuk Oi

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i december 2023
Svar fra Andreea den 1. jan. 2024
Dear Shuk,thank you for taking the time to share your feedback.We're glad to see that you enjoyed your stay with us and we hope to see you again in the future.Best regards,Andreea

10/10 Fremragende

ROSAMAGALY DE JESUS

Overnattede 3 nætter i december 2023
Svar fra Andreea den 19. jan. 2024
Dear Jong Hee,thank you for taking the time to share your feedback with us.We're glad to see that you enjoyed your stay in our Aparthotel. We're looking forward to see you again.We remain at your complete disposal.Best regards,Andreea

8/10 Udmærket

André

Synes godt om: Rengøring, værelsets komfort
Ótimas instalações e localização
Ótimas instalações. Recebemos um upgrade de quarto como cortesia. Quarto grande, com pequena cozinha completa. Ótima recepção da Andréa, que foi muito simpática e eficiente em responder nossas dúvidas. Localizacao próxima a estação ferroviária.
Overnattede 2 nætter i november 2023

10/10 Fremragende

angel

Synes godt om: Rengøring, værelsets komfort
Pràctic, xomode i molt proper de Venecia
Molt ben ubicat, prop del tren i del bus, a 10 minutos de Venecia per 1,5€. Net, agadable, cuina office completa, tot molt nou, espaios
Overnattede 4 nætter i oktober 2023
Svar fra Andreea den 17. nov. 2023
Dear Angel,thank you for sharing you feedback.We're really happy to see that you enjoyed our convenient locations and our facilities.We hope to welcome you again for your next trip in Venice.Best regards,Andreea

4/10 Dårligt

Felipe

Synes ikke om: Rengøring, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Luca den 10. nov. 2023
Thanks for sharing your thoughts about Staycity and we will try to improve and make your accommodation much better hopefully next time :)

10/10 Fremragende

Erika

Synes godt om: Rengøring, værelsets komfort
BOOKING ASAP CHEAP CLEAN AND STAFF VERY HELPFUL
The place is close to the train station,very clean and organize, with kitchen very helpful to prepare you breakfast if you want to cook. Rose take care for our logage, while we take a trip in a gondola. Omar help us to explain how to use the train and explore by ourselves instead taking a expensive tour. The other girl Andreea explain to us how the laundry works. Thank you guys for all the job you do and gor the good communication. I will booking with you next Venezia visit
Overnattede 3 nætter i oktober 2023
Svar fra Luca den 29. okt. 2023
Hello dear Erika,We are glad that you are enjoyed on accommodation in Staycity and your opinion and your comments is important to improve and make your staying much better as possible as it gets.Thank for chose us and we hope to see you soon :)

6/10 Okay

Lu

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Location is great, very close to the train station with a very big room. The noise cancelation was great, one touch to turn off all lights, blanket covering instead of under sheets. However, there was multiple broken/inconvenient pieces within the room. Shower drain was clogged, mechanic to switch shower head was missing and needs replacement. Overall good but the small things make it less than perfect.
Overnattede 2 nætter i oktober 2023
Svar fra Mihaela den 26. okt. 2023
Dear Lu, Thank you for your review. We appreciate your feedback.We're pleased to hear that you enjoyed the great location, close to the train station, and the spacious room. It's also good to know that you found the noise cancellation effective and appreciated the convenience of the one-touch light control and blanket arrangement.We apologize for the inconvenience you experienced with some broken or missing items in the room, such as the clogged shower drain and the missing shower head switch mechanism. We take your comments seriously and will work to address these issues promptly to improve the overall guest experience.Your input is valuable to us, and we hope to have the opportunity to provide you with an even better stay in the future. Thank you for choosing us as your accommodation.Best regards,

10/10 Fremragende

Anyoly, Villa Mella

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Esta muy bien ubicada, los empleados muy atentos y amables,, las habitaciones en buen estado.
Overnattede 1 nat i oktober 2023
Svar fra Andreea den 25. okt. 2023
Estimado Anyoly,Agradecemos mucho tus amables palabras sobre nuestro hotel. Nos alegra saber que te gustó la ubicación, que encontraste a nuestro personal atento y amable, y que las habitaciones estaban en buen estado. Tu satisfacción es nuestra prioridad, y esperamos poder recibirte de nuevo en el futuro. ¡Gracias por elegir nuestro hotel y por compartir tu experiencia!

10/10 Fremragende

Miguel

Overnattede 2 nætter i oktober 2023
Svar fra Mihaela den 9. nov. 2023
Dear Miguel, thank you for deciding to share your experience with us. We are delighted to hear you enjoyed your stay! The opinion and comments of our guests are of paramount importance to us. We look forward to welcoming you again! Best regards,

8/10 Udmærket

Laura

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overall the property was in a great location and the reception team were very polite and helpful. The room and bathroom were spacious with a kitchen, however my room did not lock unless the door was slammed shut, which I realised when closing the door on departure.
Overnattede 1 nat i oktober 2023
Svar fra Mihaela den 18. okt. 2023
Dear Laura, Thank you for taking the time to share your feedback. We're pleased to hear that you found our property to be in a great location and that our reception team was polite and helpful. We're sorry to hear about the issue with the door lock in your room. We take such matters seriously and will have our maintenance team address this right away to ensure the safety and security of our guests. We appreciate your feedback, and we hope you'll consider staying with us again in the future. Your comfort and satisfaction are important to us. Warm regards,

10/10 Fremragende

Raimonda

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you for the amazing greeting staff. Thank you Omar for your excellent service.
Overnattede 1 nat i oktober 2023
Svar fra Luca- Front Desk den 13. okt. 2023
Thanks for your great review that you have left for us and i hpoe to see you next time.

6/10 Okay

Ninawatie V

Overnattede 2 nætter i september 2023
Svar fra Luca den 27. okt. 2023
Thanks for sharing experience with us and we will do our best to make your accommodation much better.Kind regards

2/10 Forfærdeligt

joanna

Rejste med familie, Rejste med familie og småbørn
Was super excited to stay there but unfortunately I accidentally searched and booked a room for October 2/3, instead of 3/4 at 11:55pm after flying in from Canada and being exhausted. I called the hotel immediately and asked if they could please help me and rectify my screw up. They said no, I’d have to go through Expedia. I have dealt with a TON of hotels that have been booked through Expedia and they are usually able to make changes if something happens. I got a hold of an awesome agent through Expedia and she tried dealing with them directly as well. They said that I can put in a new booking for the next day, pay again, and then they can forward my request to the manager to see if I can get a refund. So pay another 360$ and hope that they would refund me in 5 business days. Cmon. I know I screwed up, but it was a screw up minutes before midnight and I’m sure the change in the booking wouldn’t have put the hotel out. I offered to pay any difference and penalty/admin fee for their time. Anyways, lesson learned. There are hotels that are willing to help and care about their customers and others that don’t, and it’s just sad.
Overnattede 1 nat i oktober 2023
Svar fra Fabio den 4. okt. 2023
Dear Joanna,we have taken onboard all your comment and we have promptly replied to you privately.We do fondly believe that this is a case of a huge misunderstanding, for which we do apologize.Please review your inbox as we kindly wait for your replyBest regardsFabio MocciaGeneral Manager

8/10 Udmærket

Panagiotis

Overnattede 3 nætter i september 2023
Svar fra Andreea den 3. okt. 2023
Dear Panagiotis,thank you for taking the time to reviw you stay with us.We're glad to see that you enjoyed staying in our Apathotel.We hope to welcome you back in the future.Best regards,Andreea

10/10 Fremragende

Mostafa Kamal

Synes godt om: Rengøring, værelsets komfort
Perfekt und beste Standort
War sehr angenehme und wird wieder hin
Overnattede 2 nætter i september 2023
Svar fra Mihaela den 2. okt. 2023
Sehr geehrtr Mostafa,vielen herzlichen Dank, dass Sie sich für einen Aufenthalt im Staycity Mestre entschieden haben. Es freut uns sehr zu hören, dass Ihr Aufenthalt angenehm war. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Mihaela.

10/10 Fremragende

María José

Synes godt om: Rengøring, værelsets komfort
I would return
The perfect place to stay for visiting Venice low budget.Nice place,close to train station and transport to airport,kitchen, good beds and shower. A good thing is it has laundry room for a token.The bad side is that most of the machines were out of order. Quiet and safe neighbourhood. The gym is a little small
Overnattede 4 nætter i september 2023
Svar fra Atsuko den 29. sep. 2023
Thanks for sharing your thoughts and ideas about your accommodation at Staycity, we are glad that you have found us as a good host and regard to your conciliation about the laundry we try our best to make it more pleasant to our guests.we hope to see you next time :)Kind Regards Staycity Front Desk

10/10 Fremragende

Sonia

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent accueil. Propre et à proximité de la gare San Giovanni de Mestre.
Overnattede 1 nat i september 2023
Svar fra Luca den 27. okt. 2023
Thanks for sharing your experience and it is our pleasure that you are enjoyed your accommodation in our Hotel.we hope to see you next time.best regards

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Average stay
One night stay whilst transiting on business. Apartment facilities were good but was a little turned off by the mould in shower. Laundry facilities present but no clear instructions given as to how system works - you need to book to use laundry room and the only available time during my stay was 1am, which is not ideal. Not keen to use this property again.
Overnattede 1 nat i september 2023
Svar fra Valentina - Front Office Manager den 25. sep. 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent one-night stay with us while transiting on business. We genuinely appreciate your input, as it helps us improve our services.We are pleased to hear that you found our apartment facilities to be good. However, we deeply apologize for the inconvenience you experienced with the mould in the shower. Your feedback regarding this issue has been passed on to our housekeeping team, and we will make sure they take immediate action to address this concern.Regarding the laundry facilities, we understand your frustration with the lack of clear instructions and the limited booking slots during your stay. We will work on improving the communication and availability of our laundry services to ensure a more convenient experience for our guests in the future.We truly value your business and regret that your experience did not meet your expectations. We would like to have the opportunity to make it right for you. If you ever decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will do our best to ensure a more enjoyable stay.Once again, we appreciate your valuable feedback, and we hope to have the chance to welcome you back in the future to provide you with a superior experience.Warm regards,Valentina

8/10 Udmærket

Vishal

Synes godt om: Rengøring, værelsets komfort
Comfortable stay
Hotel accommodation was comfortable with decent size room, kitchen and bathroom as described. The check in process was quick and the front desk was prompt in accommodating our early check in request. Rooms however lacked certain crockery items and were not kept clean. Overall a comfortable stay in central Mestre area.
Overnattede 1 nat i september 2023
Svar fra Mihaela den 16. sep. 2023
Dear Vishal, Thank you for taking the time to leave a review of your recent hotel accommodation in central Mestre. We appreciate your feedback and are glad to hear that your overall experience was comfortable. We're pleased to know that you found the room size, kitchen, and bathroom to be as described, and that the check-in process was quick and efficient. It's great to hear that our front desk team was able to accommodate your early check-in request promptly. We apologize for any inconvenience you may have experienced regarding the missing crockery items and cleanliness of the rooms. Your feedback is valuable, and we will certainly address these issues to ensure a more seamless and enjoyable stay for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing our hotel for your stay in Mestre, and please don't hesitate to reach out if you have any further comments or concerns. Best regards,