Dear Camilla, thank you very much for sharing your opinion with us, we are glad you decided to be our guest in the past.Our aim is to make our guests' experiences unforgettable and we are sorry if there was something that didn't go weel. We remain at your complete disposal and really hope to welcome you back to Palazzo Veneziano and Venice.Best Regards,Chiara - Front Desk

Dear Anders Boe, first of all, thank you for taking the time to leave us a review about your stay. We are pleased to know that you've enjoyed your stay to the fullest! We are particularly proud of our breakfast, as it offers such a great variety of choices. Everyone can find something special for them. We always try to spoil our guests a little bit if we can do so :) We will ensure your positive words are shared with all our colleagues, and we look forward to welcoming you back on many future occasions. Best Greetings from Venice

Dear AmberThanks for being our guest.I'm sorry you've a bad experience with us.We've changed all the matresses one moth ago to assure the maximum comfort to all our guests, sleeping habits are really subjective, due to this we've also toppers to change the softness of the beds, upon request. For the mosquitoes, being inside a lagoon all the island suffer about it, we are provided with plugs antimosquitoes and we usually suggest to our guest to keep windows closed during the night and use aircon accordingly to avoid their entrance.For your jewellery box, sincerely, we did not find it. We've looked all around the room, where you've stated it was and other places, we're sorry, it was not inside the room. We do not have any interest to give you false feedbacks and we're also used to deal with lost&found policies.I do remain at your disposal for any further nformation.Best regardsMatteo Visonà Dalla PozzaHotel Manager