The staff (particularly Cozmin) at Palazzo San Luca was outstanding - from communication prior to arrival, returning a found and beloved scarf, to arranging an airport shuttle when it was (sadly) time to depart. Our clean and well-appointed premier apartment was in the annex, but just steps away from the hotel and their excellent service. Everything you need and want out of a visit to Venice is just outside your door - Grand Canal, Rialto bridge, restaurants, opera, shopping. Highly recommend Palazzo San Luca.