Lounge i lobbyen

Anmeldelser af Leonardo Royal Hotel Venice Mestre

4.5 out of 5
Leonardo Royal Hotel Venice Mestre
Via Ca Marcello, 6, Mestre

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 494 af i alt 684 anmeldelser" "
Bedømmelse på 8 − Udmærket. 139 af i alt 684 anmeldelser" "
Bedømmelse på 6 − Okay. 25 af i alt 684 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 684 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 684 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2022
Svar fra Benedetta Albertini den 29. nov. 2022
Dear anonymous guest,thank you for sharing your feedback with us.We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :)We hope to welcome you back in the future!Kind regards,Benedetta AlbertiniFront Office Agent

8/10 Udmærket

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2021
Svar fra Benedetta Albertini den 12. nov. 2021
Dear Henrik, thank you for sharing your feedback with us. We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :) We hope to welcome you back in the future! Kind regards, Benedetta Albertini Front Office Agent

10/10 Fremragende

Mark Lerche

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2021
Svar fra Benedetta Albertini den 24. aug. 2021
Dear Mr. Lerche, thank you for sharing your feedback with us. We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :) We hope to welcome you back in the future! Kind regards, Benedetta Albertini Front Office Agent

10/10 Fremragende

Thomas

Overnattede 2 nætter i september 2020
Svar fra Carlo Righetto/Front Office den 28. sep. 2020
Dear Thomas, thanks for sharing your review! We look forward to welcome you again at Leonardo Royale Venice Mestre! Best regards

8/10 Udmærket

Janus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2019
Svar fra Andrea Doria den 7. okt. 2019
Dear Janus, thanks so much for your kind feedback. We loved to having you here and we trust to seeing you again in the nearest future.

10/10 Fremragende

Angela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was by far the best hotel to stay at if you don’t want to stay in Venice. It’s very clean and the staff was very friendly and helpful.
Overnattede 1 nat i maj 2024

10/10 Fremragende

TRACIE D

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Friendly staff!
Overnattede 1 nat i maj 2024
Svar fra Simona den 21. maj 2024
Dear Guest,Your wonderful comment regarding our staff's friendliness truly brightens our day! It's always heartening to hear such positive remarks about our team at Leonardo Royal Hotel Venice Mestre. Our staff is indeed committed to offering a welcoming and friendly atmosphere, making sure each guest feels valued. Your acknowledgment of their efforts is appreciated.We hope to have the opportunity to welcome you back soon.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well placed clean and friendly hotel near the station
Overnattede 1 nat i maj 2024
Svar fra Simona den 26. maj 2024
Dear Guest,Your kind words about our hotel's location, cleanliness, and friendly atmosphere are truly appreciated. It's wonderful to hear that our proximity to the station added to the convenience of your stay. At Leonardo Royal Hotel Venice Mestre, we strive to offer a welcoming and comfortable environment for all our guests. Your positive feedback suggests that we are on the right path.We look forward to welcoming you back on your next visit to Venice.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Rafael, Orlando

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lookig for the best stay in Venice. This one will fullfill your expectations. EXCELLENT!
Overnattede 2 nætter i maj 2024
Svar fra Simona den 26. maj 2024
Dear Valued Guest,Your wonderful feedback is greatly appreciated. It is heartening to know that we could fulfill your expectations and provide an excellent stay in Venice. At Leonardo Royal Hotel Venice Mestre, we always aim to create memorable experiences for our guests. Your kind words will certainly motivate us to continue delivering top-notch hospitality. We look forward to welcoming you back on your next visit.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Doug

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Simona den 26. maj 2024
Dear guest,Thank you for sharing your comments with us.We are glad that you enjoyed your stay at Leonardo Royal Hotel Venice Mestre and we hope to welcome you again in the future.Sincerely,Simona - Front Desk Agent

8/10 Udmærket

Catherine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel near to the station
Overnattede 2 nætter i maj 2024
Svar fra Simona den 19. maj 2024
Dear Guest,It's wonderful to hear that you found our hotel's location convenient for your needs. The Leonardo Royal Hotel Venice Mestre takes pride in providing an exceptional experience that includes a prime location for our guests. We're glad it added value to your stay and we hope you were also able to enjoy the other amenities and services that our hotel offers. Looking forward to your next visit.Best Regards,Simona - Front Office Agent

6/10 Okay

Carlos

Rejste med familie
Synes godt om: Service og personale
Average rate
Overnattede 3 nætter i april 2024
Svar fra Simona den 19. maj 2024
Dear Guest, Your feedback is quite valuable to us. It's apparent that your experience at Leonardo Royal Hotel Venice Mestre was not up to your expectations and we genuinely regret to hear that. We are committed to providing our guests with an exquisite stay.We are always striving for excellence and your feedback helps us understand areas where we can improve. We hope that you will consider giving us another opportunity to serve you better in the future. Best Regards,Simona - Front Office Agent

10/10 Fremragende

Kathleen Zyrelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Simona den 14. maj 2024
Dear guest,Thank you for sharing your comments with us.We are glad that you enjoyed your stay at Leonardo Royal Hotel Venice Mestre and we hope to welcome you again in the future.Sincerely,Simona - Front Desk Agent

10/10 Fremragende

Daniel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its very near to train station and public transportation. There are a few nice places to eat around the hotel
Overnattede 2 nætter i april 2024
Svar fra Simona den 13. maj 2024
Dear Guest,I'm delighted to hear that you found our location convenient. Being near the train station and public transport makes it easy for our guests to explore the city and its surroundings. It's also great to know that you enjoyed the local dining options in our neighbourhood.We hope to have the pleasure of welcoming you again soon at Leonardo Royal Hotel Venice Mestre.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Scott

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location was great to catch the train into Venice. Comfortable room.
Overnattede 2 nætter i april 2024
Svar fra Simona den 13. maj 2024
Dear Guest,It's delightful to read your positive review about your stay at the Leonardo Royal Hotel Venice Mestre. The convenience of our location and the comfort of our rooms are aspects we take great pride in and we are glad this contributed to a pleasant stay for you. We hope to welcome you back soon for another enjoyable experience. Best Regards,Simona - Front Office Agent

10/10 Fremragende

Tomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 3 nætter i maj 2024
Svar fra Simona den 13. maj 2024
Dear Guest,Thank you for your kind words. We're thrilled to hear that you had a nice experience with us and appreciated our service. It is our commitment to provide excellent service to our guests, and your feedback is a testament to our efforts. We look forward to the pleasure of welcoming you back in the future.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Ed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's modern and clean facility which stands out from other nearby older hotels and properties. Front desk staff were friendly and helpful. The bus stop for going into Venice is less than 5mins from the hotel front door. No need to walk to train station.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Heerah

Synes godt om: Rengøring
Overnattede 2 nætter i april 2024
Svar fra Simona den 6. maj 2024
Dear Guest, thank you for sharing your feedback with us. We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :) We hope to welcome you back in the future! Kind regards, Simona - Front Office Agent

10/10 Fremragende

Karl

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 1 nat i maj 2024
Svar fra Simona den 6. maj 2024
Dear Guest,Your succinct but impactful review is highly appreciated. It's heartening to know that you found our hotel to be great. Our team continues to strive for excellence and your feedback serves as a wonderful affirmation of their efforts. We hope to welcome you back in the future for another delightful stay at Leonardo Royal Hotel Venice Mestre.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Poonam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
O
Overnattede 4 nætter i april 2024
Svar fra Simona den 6. maj 2024
Dear guest,Thank you for sharing your comments with us.We are glad that you enjoyed your stay at Leonardo Royal Hotel Venice Mestre and we hope to welcome you again in the future.Sincerely,Simona - Front Desk Agent

10/10 Fremragende

Yailen

The hotel was great and perfect location
Overnattede 1 nat i april 2024
Svar fra Simona den 3. maj 2024
Dear Guest,It's delightful to learn that you found our hotel to be great and perfectly located. We strive to offer an excellent experience to all our guests, and your words are a testament to our efforts. Should you have any further comments or suggestions, please feel free to share. We always look forward to hearing from our esteemed guests.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Grace

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and modern looking hotel. Only about a 7 min walk to the train station. Not a lot of good food options close to the hotel.
Overnattede 2 nætter i april 2024
Svar fra Simona den 3. maj 2024
Dear Guest,Your positive remarks regarding the cleanliness and modern style of Leonardo Royal Hotel Venice Mestre are appreciated. We are also glad to hear about the convenience of our location, being only a short stroll away from the train station.We understand that the variety of food options in the immediate vicinity of the hotel might not have met your expectations. However, our location affords guests the opportunity to explore a multitude of dining options, both traditional and contemporary, within the vibrant city of Venice.Thank you once more for your feedback, as it is instrumental in our pursuit of excellence in hospitality. We hope to welcome you back on your next visit to Venice.Best Regards,Simona - Front Office Agent

8/10 Udmærket

Werner

Rejste med partner
Xx
Overnattede 5 nætter i april 2024
Svar fra Simona den 6. maj 2024
Dear guest,Thank you for sharing your comments with us.We are glad that you enjoyed your stay at Leonardo Royal Hotel Venice Mestre and we hope to welcome you again in the future.Sincerely,Simona - Front Desk Agent

10/10 Fremragende

Gabriel

Synes godt om: Overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i april 2024
Svar fra Simona den 25. apr. 2024
Dear Guest,It's encouraging to read your concise yet positive review. We're pleased to know that your stay at Leonardo Royal Hotel Venice Mestre was a good one. We aim to provide the best experience possible for all our guests and it's great to see we lived up to your expectations.Do revisit us whenever you're in the area. We look forward to welcoming you back.Best Regards,Simona - Front Office Agent

8/10 Udmærket

Christian

Overnattede 2 nætter i april 2024
Svar fra Simona den 14. maj 2024
Dear guest,Thank you for sharing your comments with us.We are glad that you enjoyed your stay at Leonardo Royal Hotel Venice Mestre and we hope to welcome you again in the future.Sincerely,Simona - Front Desk Agent

10/10 Fremragende

Karlla Patricia Maria Da

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un excellent accueil, des personnels exemplaires et attentif. 5 étoiles ! C'était très agréables et je suis tres heureuse !.
Overnattede 3 nætter i april 2024
Svar fra Simona den 14. apr. 2024
Cher client,Nous sommes ravis de savoir que votre séjour au Leonardo Royal Hotel Venice Mestre a été à la hauteur de vos attentes. Votre satisfaction est la plus belle des récompenses pour notre équipe qui travaille jour après jour pour vous offrir une expérience inoubliable. Nous sommes particulièrement touchés par votre mention de l'accueil et du personnel. Au plaisir de vous accueillir de nouveau lors de votre prochain séjour à Venise.Meilleures salutations,Simona - Agent de réception

10/10 Fremragende

Magdalena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Walking distance to railway station and airpot bus station. 2 min walk to bus stop to Venice. A little loud at night as some night club is around. In the room no iron and no hair conditioner. Breakfast was ok, nothing special but fresh snd feeling. Overall very nice and clean hotel and definitely would stay here again
Overnattede 3 nætter i april 2024
Svar fra Simona den 14. apr. 2024
Dear Guest,Your feedback is invaluable to us and we deeply appreciate your time in sharing your experience.Indeed, our hotel is strategically located, making it convenient for our guests to explore and commute. We're glad to hear that you found this to be beneficial and appreciated our cleanliness standards.We do apologize if the noise from the nearby club caused any inconvenience. Your comfort is of utmost importance to us and we're always striving to provide an excellent stay for our guests.Regarding your note on room amenities, we have taken it into account. We always endeavor to meet our guests' needs and your feedback helps us improve.In regards to the breakfast, we are pleased to know that you found it fresh and wholesome. We aim to ensure our guests start their day right.We look forward to welcoming you back in the future for another pleasant stay at Leonardo Royal Hotel Venice Mestre.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Seems fairly new and very close to the train station to go to Venice. Only one stop away.
Svar fra Simona den 14. apr. 2024
Dear guest,Your gracious review is much appreciated. It is heartening to hear that you found our hotel's location convenient for your travel plans, and that you enjoyed your stay with us. Our proximity to the train station does indeed offer our guests easy access to Venice, and I'm glad it added to the ease of your visit. May your positive experience inspire a return visit in the future. We look forward to welcoming you back.Best Regards,Simona - Front Office Agent

8/10 Udmærket

RICHARD HEECHEOL

Rejste med familie
N/a
Overnattede 2 nætter i april 2024
Svar fra Simona den 14. apr. 2024
Dear Guest, thank you for sharing your feedback with us. We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :) We hope to welcome you back in the future! Kind regards, Simona - Front Office Agent

6/10 Okay

Anni

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The property had a great location. It was just a few minutes, walk from the train station and within walking distance of many shops and restaurants. But the one thing that I did not enjoy about the hotel was the mattress was extremely firm and could not get a good nights sleep. I did mention it to the front desk the first morning and they said they would bring me a topper for the mattress. I waited another two nights, and they never did bring it. I did mention it again when we checked out sold the property is very nice but you would expect to have a good mattress so you could have a good nights sleep otherwise what’s the point of staying at a nice hotel?
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Ravinder

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were helpful and very close to transportation.
Overnattede 6 nætter i marts 2024
Svar fra Simona den 30. mar. 2024
Dear Guest,Thank you for your positive review. We are delighted to hear that our staff was able to assist you and that our location suited your transportation needs. We take pride in ensuring our guests' satisfaction and your feedback is greatly valued. We hope to have the pleasure of hosting you again in the future.Best Regards,Simona - Front Office Agent

10/10 Fremragende

Irene

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and comfortable room, although a bit small, close to train / bus station, a lot of restaurants and shop nearby.
Overnattede 1 nat i marts 2024
Svar fra Simona den 27. mar. 2024
Dear Guest,Thank you for sharing your positive experience at the Leonardo Royal Hotel Venice Mestre. We are glad to hear that you found our rooms clean and comfortable, and that our location close to the train and bus stations was convenient for you. It's delightful to know you could enjoy the variety of restaurants and shops nearby. Your feedback is appreciated and we look forward to welcoming you back in the future.Best Regards,Simona - Front Office Agent

10/10 Fremragende

??

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
가성비좋은 숙박시설, 조식도 좋고 룸컨디션도 좋아요 뒷편에 공용주차장에 무료주차할수있고 메스트레역과도 가까워서 추천합니다.
Overnattede 1 nat i februar 2024
Svar fra Simona den 17. mar. 2024
Dear Guest,Thank you for taking the time to share your positive feedback. We are delighted to hear that you appreciated our hotel's value, breakfast, room condition, and proximity to Mestre Station. We strive to provide top-notch amenities and services to all our guests.We appreciate your recommendation and hope to serve you again in the future at the Leonardo Royal Hotel Venice Mestre. Best Regards,Simona - Front Office Agent

10/10 Fremragende

Eva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Idéalement situe pour se rendre à Venise en 10min en train. Excellent rapport qualité/prix
Overnattede 3 nætter i marts 2024
Svar fra Simona den 14. mar. 2024
Cher client,Merci de partager vos impressions. Nous sommes ravis de savoir que vous avez apprécié notre emplacement et notre rapport qualité/prix. Nous espérons vous accueillir à nouveau lors de votre prochaine visite à Venise.Meilleures salutations,Simona - Agent de réception

10/10 Fremragende

Valéria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel incrível
Hotel incrível, café da manhã sensacional!! Ao lado da estação. Quarto super confortável!!!
Overnattede 1 nat i februar 2024
Svar fra Simona den 27. feb. 2024
Dear Guest,It is a pleasure to read your appreciation for our modern, clean and accurate facilities. We are pleased to hear that you found the location of our hotel ideal for your journey to the center of Venice and that our rooms and bathrooms lived up to your expectations.We take note of your feedback regarding the bed, as it is important for us to ensure maximum comfort for all our guests. Thank you for sharing your experience, and we hope to welcome you back to the Leonardo Royal Hotel Venice Mestre in the near future. Best regards,Simona - Front Office Agent

10/10 Fremragende

Joanne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the hotel in every aspect. It was the best one I had ever been in.
Overnattede 5 nætter i februar 2024
Svar fra Simona den 26. feb. 2024
Dear Guest,Your praise is truly valued and appreciated. It warms our hearts to hear that you regard our establishment as the best you've ever visited. It's our ultimate goal to provide an exceptional experience to all our guests and we are thrilled that we were able to meet your expectations. Your kind words inspire us to continually strive for excellence.We hope to have the pleasure of welcoming you back to Leonardo Royal Hotel Venice Mestre in the future.Best Regards,Simona - Front Office Agent

4/10 Dårligt

Riley

Synes godt om: Rengøring, service og personale
The way the lights work were very confusing at first and the shower is not great
Overnattede 1 nat i februar 2024
Svar fra Simona den 25. feb. 2024
Dear Guest,I'm sorry to hear about the issues you encountered with the lighting and the shower in your room. Your comfort is very important to us at the Leonardo Royal Hotel Venice Mestre. For future stays, please do not hesitate to contact our front desk staff for any assistance. They are always eager to help make your stay more comfortable. We hope that despite these minor inconveniences, the rest of your stay was pleasant. Best Regards,Simona - Front Office Agent

10/10 Fremragende

Taehong

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Simona den 30. mar. 2024
Dear Guest, thank you for sharing your feedback with us. We are glad you enjoyed your time at Leonardo Royal Hotel Venice Mestre :) We hope to welcome you back in the future! Kind regards, Simona - Front Office Agent

10/10 Fremragende

Carmela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mi è piaciuto tutto. Vicinissimo a treni e bus per Venezia. Ottima colazione. Personale gentilissimo e disponibile. Bravi, complimenti!
Overnattede 2 nætter i februar 2024
Svar fra Simona den 22. feb. 2024
Gentile ospite,Siamo lieti di sapere che il vostro soggiorno al Leonardo Royal Hotel Venice Mestre è stato piacevole e che avete apprezzato la nostra posizione strategica, l'ottima colazione e la gentilezza del nostro personale. Questi sono elementi che consideriamo fondamentali per offrire un'esperienza di soggiorno indimenticabile.È gratificante per noi ricevere i vostri complimenti e ci impegniamo a mantenere alti gli standard di servizio per tutti i nostri ospiti. La ringraziamo per aver condiviso la sua esperienza e speriamo di avere l'opportunità di accoglierla nuovamente in futuro.I migliori saluti,Simona - Agente del front office

8/10 Udmærket

Nathan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was in good conditions and the easy nearby access to the train station made it even better for traveling.
Overnattede 3 nætter i februar 2024
Svar fra Simona den 22. feb. 2024
Dear guest,We are glad to hear that our hotel has met your travel needs. Indeed, our strategic location near the train station is something that our guests greatly appreciate. Your satisfaction is for us the best confirmation of our daily efforts.Best Regards,Simona - Front Office Agent

2/10 Forfærdeligt

Jansen

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rude receptionist, room smelled like cigarettes the entire time, the smell coming from the shower curtains seems like they havent been washed in a while and all the spray hoses are leaky..
Overnattede 3 nætter i februar 2024
Svar fra Ran den 21. feb. 2024
Dear Jansen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ran DayanRooms division manager

10/10 Fremragende

Tamara

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very nice hotel. Decor was well put together. Beds are on the firm side but overall, a wonderful stay. Also, get the breakfast buffet. Well worth the money.
Overnattede 2 nætter i februar 2024
Svar fra Simona den 17. feb. 2024
Dear Guest,Your positive feedback is greatly appreciated. It's delightful to hear that you enjoyed the interior decor and had a pleasant stay at the Leonardo Royal Hotel Venice Mestre. We strive to create a comfortable and relaxing environment for all our guests, and it's wonderful to know that you found our beds to your liking.Your recommendation of our breakfast buffet is much appreciated. We take great pride in offering a variety of delicious and quality breakfast options for our guests to start their day.We look forward to welcoming you back on your next visit to Venice. Best Regards,Simona - Front Office Agent

10/10 Fremragende

Heng, Rotterdam

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to reach by shuttle bus from the airport, on walking distance from train station Mestre, ample room with all amenities, safe , coffee machine and fridge available
Overnattede 4 nætter i februar 2024
Svar fra Simona den 15. feb. 2024
Dear Guest,It is delightful to hear that you found our location convenient and our rooms well-equipped with all the amenities you needed for a comfortable stay. We are glad that our safe, coffee machine, and fridge added value to your stay. Your positive comments truly encourage us to continue delivering high standards of service. We hope to have the pleasure of welcoming you back again in the near future.Best Regards,Simona - Front Office Agent

4/10 Dårligt

Caroline

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walking in reception were not friendly, couldn't wait to get those city taxes paid. Room was not the best, bathroom okay but the main room did not fit in with it, very basic and I was a bit shocked how it got the four stars. Was it from a blind person? I stayed in a three star in Italy that was better. The carpets are grubby, most of the room is grubby and they need to replace the curtains. The walls all need a new paint, there are areas of the bathroom that needed a tidy along with door replacements as they also looked bad. Even the bedding had stains on it, just not impressed at all with this dump of hotel. Dinner time wasn't good, I explained to the waitress that I was vegetarian and could she check if the vegetarian burger had peppers in or not as I didn't like those. She said it didn't and I said it mentioned a charcoal bun, could I just have a normal bun and she said yes. Walks out with my OH dish AND a meat burger, then has the cheek to shout at me that i didn't say I was vegetarian. Yeah I did then she blames her English, takes it back and I have a long wait for mine. in the meantime, my OH eating his and we aren't eating together on our anniversary. Mine comes out with the charcoal bun, but can't be bothered to point that out. I should have had the meal taken off the bill due to her error, just find the service has been very poor throughout Italy, but this really takes the cake! She came back much later to apologise, but really what I wanted was it to be correct in t
Overnattede 2 nætter i januar 2024
Svar fra Ran den 21. feb. 2024
Dear Caroline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ran Dayan,Rooms division manager

10/10 Fremragende

Julien

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tout était parfait
Rien à redire, tout était à la hauteur de nos attentes et même plus, le personnel est super, les locaux sont propres, beaux et agréables… le petit déjeuner est qualitatif avec beaucoup de choix, vraiment super séjour
Overnattede 2 nætter i januar 2024
Svar fra Simona den 8. mar. 2024
Cher client,Merci infiniment pour vos commentaires élogieux. Nous sommes ravis que votre séjour au Leonardo Royal Hotel Venice Mestre ait dépassé vos attentes. Votre satisfaction est notre plus grande récompense et nous nous efforçons sans cesse d'offrir à nos clients une expérience inoubliable.Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochain séjour à Venise.Meilleures salutations,Simona - Agent de réception

10/10 Fremragende

Arthur

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
everything was nice. the staff was great! very, very helpful!
Overnattede 2 nætter i januar 2024
Svar fra Simona den 1. feb. 2024
Dear Guest,We are pleased to hear that your stay at Hotel Leonardo Royal Hotel Venice Mestre was satisfactory and that our staff was able to assist you efficiently. We work diligently to ensure that our guests feel welcome and cared for.We hope you will choose us again on your next trip to Venice.Best regards,Simona - Front Desk Agent

2/10 Forfærdeligt

christie

Overnattede 1 nat i januar 2024

10/10 Fremragende

MARCO A

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente
Excelente! Quarto muito confortável, banheiro com chuveiro de verdade!
Overnattede 1 nat i januar 2024
Svar fra Simona den 8. mar. 2024
Dear Guest,We are extremely pleased that you enjoyed your stay at the Leonardo Royal Hotel Venice Mestre and that you found our room and bathroom to your liking. We work hard to ensure the comfort of our guests and it is gratifying to know that we have achieved this. We look forward to welcoming you back in the future.Best regards,Simona - Front Desk Agent

10/10 Fremragende

Anush

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Raúl

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Un hotel en muy buen estado. Las habitaciones limpias y el servicio amable.
Overnattede 2 nætter i januar 2024
Svar fra Simona den 8. mar. 2024
Estimado huésped,Le agradecemos por tomarse el tiempo de compartir su experiencia en el Leonardo Royal Hotel Venice Mestre. Nos alegra saber que disfrutó del estado de nuestro hotel, la limpieza de nuestras habitaciones y la amabilidad de nuestro personal. Siempre trabajamos duro para ofrecer una experiencia de alta calidad a nuestros huéspedes.Esperamos poder darle la bienvenida nuevamente en su próxima visita a Venecia.Saludos cordiales,Simona - Agente de recepción