Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 407 af i alt 577 anmeldelser" "
10 - Fremragende
407
Bedømmelse på 8 − Udmærket. 123 af i alt 577 anmeldelser" "
8 - Udmærket
123
Bedømmelse på 6 − Okay. 31 af i alt 577 anmeldelser" "
6 - Okay
31
Bedømmelse på 4 − Dårligt. 11 af i alt 577 anmeldelser" "
4 - Dårligt
11
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 577 anmeldelser" "
2 - Forfærdeligt
5
9,6/10
Rengøring
9,4/10
Service og personale
9,0/10
Faciliteter
9,4/10
Overnatningsstedets tilstand og faciliteter
9,0/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Stig
Rejste med familie
12. okt. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel tæt på stationen
Godt hotel med god placering i ft station/taxi holdeplads. Gode restauranter rimeligt tæt på. Nyt hotel.
Stig
Overnattede 3 nætter i oktober 2021
Svar fra NH Rio Novo Staff den 25. okt. 2021
Dear Stig
Thank you very much for your feedback
We are more than pleased you had a pleasant stay with us in Venice
Kind Regards
NH Rio Novo Staff
8/10 Udmærket
Christina
17. aug. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefalelsesværdigt
Yderst centralt hotel, tæt på banegården. Fine store værelser og god service.
Morgenmaden var ok, udvalget fint. Dog skal man som gæst være opmærksom på prisen de tager på morgenmad, da det afhænger af om man bestiller i receptionen eller i selve morgenmadsområdet.
Meget hjælpsomt personale.
Christina
Overnattede 3 nætter i august 2021
Svar fra NH Rio Novo Staff den 21. aug. 2021
We are always working very hard to provide a high-quality experience for all of our guests, so we're happy we were able to accommodate you. We hope you plan on staying with us again soon! We'd love to share an even better experience with you!
10/10 Fremragende
Carla
Rejste med partner
25. maj 2024
Synes godt om: Overnatningsstedets tilstand og faciliteter
Great property and good location close to Piazzale Roma. Friendly staff and clean and modern property.
Carla
Overnattede 1 nat i maj 2024
10/10 Fremragende
Hira
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing stay!
Hira
Overnattede 3 nætter i april 2024
10/10 Fremragende
Alejandra
21. apr. 2024
Alejandra
Overnattede 3 nætter i april 2024
10/10 Fremragende
Saki
Rejste med partner
18. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dear guest, we are very pleased that your stay went well and that you got the chance to fully enjoy our services and amenities. Regarding the water we always appreciate the feedback as it helps us to understand where even the smaller improvements need to be made. Kind regards,
10/10 Fremragende
Rohini
16. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rohini
Overnattede 2 nætter i april 2024
10/10 Fremragende
Matthew
15. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Matthew
Overnattede 2 nætter i april 2024
8/10 Udmærket
Carol
Rejste med familie
30. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean, beds and pillows were comfortable. On 5th floor, had a great view over the city.
Carol
Overnattede 4 nætter i marts 2024
Svar fra AVANI Rio Novo Staff den 7. apr. 2024
Dear Carol, thank you for taking the time to leave us this review. It brings us much joy to read that you had a great stay and we hope to welcome you back in the near future. Kind regards.
8/10 Udmærket
Carissian
Rejste med partner
28. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Die Matratzen waren viel zu weich und die Fenster waren so undicht, dass wir sogar in der 5. Etage jedes Wort von den Passanten verstanden haben.
Carissian
Overnattede 3 nætter i marts 2024
Svar fra Avani Rio Novo Staff den 30. mar. 2024
Dear guest, thank you for sharing your feedback, our guests comfort and overall experience during their stay is very important to us among multiple other factors. We are sorry to hear that you were disturbed by noise coming from the windows, usually they are quite resistant but now that it has been brought to our attention we will make sure to have them checked. May you return to Venice we would be happy to welcome you back. Kind regards,
8/10 Udmærket
EARNEST
Rejste med partner
20. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter
The hotel staff was friendly. The hotel is just far from all of the action. 25-30 dollar cab ride to get downtown. If your looking to be closer to St Marks Square, this isn’t the place for you.
EARNEST
Overnattede 2 nætter i marts 2024
Svar fra AVANI Rio Novo Staff den 21. mar. 2024
Dear guest, thank you for taking the time to leave us this review. We are glad that our staff made a great impression on you with their friendly and attentive service. With reference to your observation on the location of the hotel, we're sorry to hear that it was not ideally located for what you had planned, as you mention the convenience of it is of course subjective. Kind regards.
10/10 Fremragende
Kyle
Rejste med familie
18. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property and helpful staff. Room was very nice and updated.
Kyle
Overnattede 2 nætter i marts 2024
Svar fra Avani Rio Novo Staff den 20. mar. 2024
Dear Kyle, we're pleased that you found your stay enjoyable and that our team was able to provide you with great service. We look forward to welcoming you back soon. Kind regards
10/10 Fremragende
tariel
Rejste med partner
14. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved everything about that hotel. I miss breakfast there:)
tariel
Overnattede 3 nætter i marts 2024
Svar fra Avani Rio Novo Staff den 21. mar. 2024
Dear guest, thank you for sharing a review of your recent experience, we are glad that you enjoyed your stay and hope to welcome you back soon. Kind regards.
10/10 Fremragende
Jared
Rejste med familie
23. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel. The staff, bar and restaurant were good. Room was clean and very modern design. The bed was cozy after a long day of walking. Would stay here again
Jared
Overnattede 2 nætter i februar 2024
Svar fra Avani Rio Novo Staff den 4. mar. 2024
Dear Jared, we truly appreciate the positive feedback and are glad that you thoroughly enjoyed your stay. We strive to provide the best experience possible for all of our guests. It would be a pleasure to welcome you back in the future. Kind regards, GeorginaFront Office
6/10 Okay
Bentley
18. feb. 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale
Bentley
Overnattede 4 nætter i februar 2024
6/10 Okay
Lars
Rejste med partner, Rejste med kæledyr
17. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sehr laut und schlecht zu erreichen.
Lars
Overnattede 2 nætter i februar 2024
Svar fra Avani Rio Novo Staff den 4. mar. 2024
Dear guest, firstly thank you for taking the time to leave us this review. We are sorry to hear that you found there to be a lot of noise and that as a consequence this affected your stay. Here at Avani a good rest is one of our main objectives for our guests and we work hard to ensure this. If you were to stay at our hotel again we hope to get the chance to make it up to you and have you live a better experience, it would be our pleasure. Kind regards, GeorginaFront Desk
10/10 Fremragende
Mohammed
Rejste med familie
2. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Mohammed
Overnattede 1 nat i december 2023
10/10 Fremragende
Catherine
Rejste med familie
27. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk staff were beyond excellent. I was checking in when I noticed one of them EXTREMELY patiently helping an elderly British guest who continued to demand that they help them with cell phone issues related to British telecom that had nothing to do with the hotel. The same level of courtesy and compassion were extended to all they interacted with. The rooms were great (especially for Venice) and I have no complaints at all.
Catherine
Overnattede 2 nætter i december 2023
10/10 Fremragende
Sanghyun
Rejste med familie
26. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sanghyun
Overnattede 2 nætter i december 2023
8/10 Udmærket
JEAN PHILIPPE
10. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bel hôtel tout confort
Hôtel confortable, bien situé pour éviter de trop longs trajets avec la valise, 5mn de la gare routière et 25mn du pont Rialto, chambre de taille moyenne mais disposant de tout le nécessaire. Petit bémol sur le petit déj où on ne trouve pas de jus frais pressé et le pain est sans saveur mais bon c'est un petit détail
JEAN PHILIPPE
Overnattede 2 nætter i december 2023
10/10 Fremragende
Lietys
Rejste med familie, Rejste med partner
4. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed here for 3 nights the rooms are super clean and spacious the staff(compared to Europe hotel rooms) the reception helps alot with the public transportation that is affordable and easier than the taxi that are super expensive. nice restaurant 3 minutes walk.
Lietys
Overnattede 3 nætter i december 2023
10/10 Fremragende
Miao Lan
Rejste i en gruppe
4. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Miao Lan
Overnattede 3 nætter i november 2023
10/10 Fremragende
Marie
Rejste med familie
3. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful accommodation!
Great hotel and the location is right next to the university.
Marie
Overnattede 2 nætter i november 2023
10/10 Fremragende
Noriyuki
22. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wally
Overnattede 2 nætter i november 2023
8/10 Udmærket
Timothy
Rejste i en gruppe
11. nov. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Breakfast was excellent. Staff was a little below average in helpfulness, accommodation and attitude. Facility was modern, nice and clean.
Timothy
Overnattede 2 nætter i november 2023
10/10 Fremragende
Eduardo
4. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Eduardo
Overnattede 3 nætter i oktober 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Eduardo,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
10/10 Fremragende
Edward
4. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel and location
Edward
Overnattede 4 nætter i oktober 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Edward,We are so glad that we could help make your first visit to Venice memorable, and we hope you will join us again soon for another fantastic experience!Best regards,
10/10 Fremragende
Jeff
23. okt. 2023
Synes godt om: Rengøring, service og personale
Jeff
Overnattede 1 nat i oktober 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Jeff,thank you so much for your review, knowing that our sincere service and our attention to detail have been appreciated is heartwarming. We hope to host you again in the near future, Best regards
10/10 Fremragende
Joel
Rejste med partner
21. okt. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice, clean & modern hotel. Staff was very friendly & saw to every need, can’t ask for more
Joel
Overnattede 3 nætter i august 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Joel,thank you so much for your review. We are so glad to read feedback like this one, especially when our guests refer to the staff, since each of us is working hard everyday to ensure you a perfect stay. We are looking forward to host you again in Venice!
10/10 Fremragende
khalid
Rejste med familie
16. okt. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful new and modern property
khalid
Overnattede 1 nat i oktober 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Khalid,It's excellent you appreciated our sincere service, clean rooms and delightful details. Repeat guests are our favorite, and we hope to welcome you back again soon!
10/10 Fremragende
Teresa
14. okt. 2023
Teresa
Overnattede 2 nætter i oktober 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Teresa,Thank you for the perfect rating!We are happy to hear that your stay was perfect and we hope to host you again in the near future!Best regards
10/10 Fremragende
Donald
6. okt. 2023
Synes godt om: Overnatningsstedets tilstand og faciliteter
Donald
Overnattede 4 nætter i oktober 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Donald,Thank you for giving us a perfect rating. We are always doing our best to provide an excellent stay to our hotel so we are pleased to see you enjoyed our services so much!Hoping to host you again in Venice
10/10 Fremragende
Leticia
1. okt. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Limpieza
Leticia
Svar fra Sara - Front office manager den 8. okt. 2023
Estimada Leticia,Nos complace leer comentarios como el suyo. En el cual se ve reflejada la dedicación con la que trabajamos diariamente para hacer sentir a nuestros huéspedes como en casa. Os esperamos la proxima vez que visitan Venecia.Saludos,
8/10 Udmærket
Rosanna
Rejste med partner
1. okt. 2023
Staff are all very helpful.
Rosanna
Overnattede 2 nætter i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Rosanna,thank you so much for your review. We are so glad to read feedback like this one, especially when our guests refer to the staff, since each of us is working hard everyday to ensure you a perfect stay. We are looking forward to host you again in Venice!best regards
10/10 Fremragende
Verificeret rejsende
Rejste med familie
29. sep. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We were very happy with our stay. Hotel is on a quiet block, with a nice front garden area. Close to a square with lots of restaurants. Would definitely recommend.
Verificeret rejsende
Overnattede 3 nætter i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear guest,We are always working very hard to provide a high-quality experience for all of our guests, so we're happy we were able to accommodate you. It is a pleasure hearing that our service has satisfied your expectations. We hope you plan on staying with us again soon! Bests
10/10 Fremragende
Michelle, oakland
26. sep. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect, quiet location.
Michelle
Overnattede 4 nætter i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Michelle,thank you so much for your review, knowing that our sincere service and our attention to detail have been appreciated is heartwarming. We hope to host you again in the near future, Best regards
8/10 Udmærket
Daisuke
25. sep. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
3階でしたが、おそらくシャワールームの換気扇から蚊が入って来ます
Daisuke
Overnattede 4 nætter i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Daisuke,thank you very much for taking the time to review your experience in our Avani Rio Novo.We sincerely regret the negative experiences that overshadowed the positive aspects of your stay. We take your concerns seriously and we are committed to improving the experience for all of our guests.We hope you will give us a second chance next time you visit Venice.best regards,
10/10 Fremragende
Eric
24. sep. 2023
Eric
Overnattede 2 nætter i september 2023
Svar fra Avani Rio Novo staff den 6. nov. 2023
Dear Eric,It's wonderful to hear that you enjoyed so many aspects of your stay with NHWe are so glad that we could help make your first visit to Venice memorable, and we hope you will join us again soon for another fantastic experience!
8/10 Udmærket
Mitch
24. sep. 2023
Mitch
Overnattede 2 nætter i september 2023
Svar fra Avani Rio Novo Staff den 6. nov. 2023
Dear Mitch,Thank you for giving us a positive rating. We are always doing our best to provide an excellent stay to our hotel so we are pleased to see you enjoyed our services so much!Hoping to host you again in VeniceBest regards,
10/10 Fremragende
Titus
Rejste med partner
23. sep. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and very helpful staff
Titus
Overnattede 1 nat i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Titus,Thank you for giving us a perfect rating. We are always doing our best to provide an excellent stay to our hotel so we are pleased to see you enjoyed our services so much!Hoping to host you again in VeniceBests,
6/10 Okay
Cristina
Rejste med familie
21. sep. 2023
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Location was not ideal, no ramps for luggage,
Rooms and bathrooms could be updated and not what I expected for the price!
Cristina
Overnattede 2 nætter i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Cristina,Thank you for taking the time to share your feedback on your recent visit . I sincerely apologize that we did not provide a memorable stay. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to the respective departments and will be addressed. I will make sure that necessary actions are taken to ensure a flawless experience for all our guests, through training & learning. I hope you will consider giving us another opportunity to be of serviceBest regards.
10/10 Fremragende
Megan
18. sep. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay!
Room was clean. Bed very comfortable had a great nights sleep.
Staff were friendly and helpful and gave recommendations for food and places to visit.
Megan
Overnattede 1 nat i september 2023
Svar fra Sara - Front office manager den 8. okt. 2023
Dear Megan,thank you very much for taking some time for reviewing our hotel. We are so happy to hear that your experience was pleasant: we work everyday to guarantee memorable experiences and when the result is a happy guest we are really thrilled!Looking forward to welcoming you back in Venice during your next visit, we send you our best regards,
10/10 Fremragende
Eveline, Catalina
16. sep. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Eveline
Overnattede 2 nætter i september 2023
Svar fra NH Rio Novo Staff den 17. sep. 2023
Dear Evelyn,thanks for sharing your feedback. We are delighted to hear such a fully satisfied opinion!According to the highest score given, we understand that nothing was amiss during your stay.We are hoping to welcome you back again in our structure in order to make you live a perfect experience again!Kind regards
10/10 Fremragende
Ivan
Rejste med partner
8. sep. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Supreme rooms and very clean. Easy to get to from the train station. But, longer walk to get to the center of the city.
Ivan
Overnattede 2 nætter i september 2023
Svar fra NH Rio Novo Staff den 12. sep. 2023
Dear Ivan,thanks for sharing your feedback. We are thrilled to read about your enthusiasm for our high cleaning standards and the modern design of the whole hotel.The location is a 25-minute-walk away from the city center. It is a longer way, but the hotel is close to the main waterbus station if the guests would like to reach the place more easily.According to the full score given, we assume nothing was amiss during your stay and we are really glad of it.Best regards
10/10 Fremragende
Lynn
Rejste med familie
7. sep. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great connecting family rooms, great location & brilliant atmosphere
Lynn
Overnattede 1 nat i september 2023
Svar fra NH Rio Novo Staff den 12. sep. 2023
Dear Lynn,thank you for sharing your feedback.We are thrilled of receiving such a full satisfied score, we assume that we provided top quality services and we feel really satisfied of having met your expectations.We are glad you appreciated our connecting rooms, which are ideal for families with children or friends who would like to stay close to each other throughout the visit.The convenient location is not too far from the city center (25 minutes, walking distance) and also close to the water buses, if you would like to move around easily.Thank you again for having chosen us, we hope we will see you again in the future.Best regards
6/10 Okay
ibrahim
Rejste med partner
31. aug. 2023
Staff was very helpful
ibrahim
Overnattede 2 nætter i august 2023
Svar fra NH Rio Novo Staff den 6. sep. 2023
Dear Ibrahim, thanks for sharing your feedback.We are thrilled you appreciated the great effort the staff in every department makes everyday in order to make the guests feel at home, giving all the necessary support in any situation.We hope we will have the chance to welcome you back in Venice again.Kind regards
8/10 Udmærket
eric
Rejste med familie
26. aug. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Venise, toujours la serenissime
Au cours des années, j ai vu venise perdre de son charme typiquement italien, mais de par son histoire et son architecture, elle reste la serenissime incontournable à visiter ou à revisiter encore et encore. Le NH est un hôtel moderne et confortable. L accueil est chaleureux et les chambres d une grande propreté et de bon confort. Bel hôtel pour un séjour agréable. Bon rapport Qualité/Prix.
Position proche du parking municipal ce qui facilite l arrivée à l hôtel à pieds. Proche place San Marco.
eric
Overnattede 1 nat i august 2023
Svar fra Nh Rio Novo Staff den 28. aug. 2023
Dear Eric,thanks for sharing your feedback and the rich description about our services.According to the score and the comment posted, we understand we succeeded in delivering a satisfying experience and that we correctly made you feel the value of the services provided.We hope to welcome you back in Venice again!Best regards
6/10 Okay
OMAR
Rejste med familie og småbørn
23. aug. 2023
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel isn’t family friendly specially for someone like us who has a push chair!! Entrance has quiet few steps, there’s a lift which never worked!! Breakfast charges are a bit on the high side considering choice isn’t great. We are on train trip to Italy for 5 major cities so I’m sharing my experience from other hotel’s & services they have offered. We paid a lot of money but this hotel isn’t value for money.
OMAR
Overnattede 3 nætter i august 2023
Svar fra NH Rio Novo Staff den 28. aug. 2023
Dear Omar,thank you for the review. We apologize for the criticisms reported. We would like to respond below. The lift outside works properly. Since it is meant just for push chairs and not for luggage, it can be activated with a special key at the front desk. Usually the guests come and ask the staff to activate it and the operation is carried out straight away. Breakfast at the NH hotel group follows the exact same chain standards. The formula is a buffet, rich in several types of food. Both sweet and salted, both hot and cold. Vegan, vegetarian and gluten-free friendly. Vegetables are served, too. And if some guests have any other special request, the Food & Beverage staff is always ready to stick up to them. We are sorry our standards did not stick out to you. we hope to have a chance to make you change your mind about our services.Thank you for your feedback as it helps us to improve our customer service and our efforts.Warm regards