Dear Mr. Verdoza, the room you've booked, the Basic one is the lower room category available. It is described everywhere that the room is not large, and the shower in the third picture you see on website it is exactly the one of your room, the 41. I am sorry that your stay wasn't the best, should you wish to come back next time we suggest you to book the Classic double room category.Kindest Regards

Cher Regis, Merci beaucoup pour votre commentaire positif avec une note globale positif. Nous avons été ravis de vous accueillir lors de votre visite à Venise. Nous sommes heureux que vous ayez apprécié la position de notre maison et l'attitude de notre personnel. Nous faisons beaucoup d'efforts pour garantir un séjour relaxant et mémorable à nos hôtes. Nous espérons vous avoir laissé de bons souvenirs de la ville. Nous nous réjouissons de vous accueillir à nouveau et de vous faire découvrir de nouvelles facettes de Venise. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

Dear Minguk,thank you for your feedback. We are sorry for such a low score received, without any word by you to understand better which criticality expressed. It is thus difficult for us to understand what did not live up to your expectations. We hope to improve and be able to accommodate you again in the future to show you an even higher quality of service. Best regards.

Cher Clarisse,Nous sommes désolés de ne pas avoir répondu à vos attentes. D'un autre côté, il peut arriver que le client précédent quitte la chambre particulièrement en désordre et que notre personnel ait besoin de plus de temps pour le nettoyage que vous avez tant apprécié, ou que le câble TV tombe en panne pendant le week-end du Carnaval et que le problème soit résolu en 24h ( pas 36). Ce sont des désagréments imprévisibles et que toute personne dotée d’un peu de bon sens peut reconnaître. Bonne chance pour votre prochain séjour.

Chère Lauriane Caroline,nous vous remercions d'avoir été notre invitée lors de votre visite à Venise !Nous sommes ravis d'avoir reçu une note aussi élevée, car cela signifie que nos efforts ont entièrement répondu à vos attentes. Nous espérons vous accueillir à nouveau dans un avenir proche.Cordialment

Dear Paul,Thank you very much for being our guest during your visit to Venice.We are glad that our staff was useful at your need, Erika was really glad receiving your words and all our staff too. We did the best to fullfill your expectations and your review rewarded all our efforts. We hope to welcome you again in the next future.Best regards.

Chère Murielle,Merci beaucoup pour votre commentaire positif avec une note aussi élevée.Nous avons été ravis de vous accueillir lors de votre visite à Venise. Nous vous remercions également pour vos commentaires. Notre position est stratégiquement choisie pour vous permettre de nous joindre au mieux avec le plus grand nombre de solutions possibles à chaque moment de la journée. Nous vous suggérons également quelques restaurants au goût très vénitien dans les environs de notre propriété, qui sont de véritables joyaux. Nous prenons grand soin des détails et la propreté est la plus importante pour nous, comme vous l'avez remarqué à propos du changement des serviettes et du thé/café dans la chambre.Nous espérons vous avoir laissé de bons souvenirs de la ville et avoir contribué à rendre votre séjour inoubliable.Nous nous réjouissons de vous accueillir à nouveau et de vous faire découvrir de nouveaux coins de Venise. Avec nos meilleures salutations.

Dear Shenea,thank you for your feedback with such an high score. We are sorry for the inconvenience, but Venice is not a city as Milan or Rome. The palace has no possibility for having an elevator, due to the construction size. Moreover, we put the information regarding the non-existence of the elevator. The rooms have different size one another, because the building was a Venetian house of XIX century and we could not extract big rooms like some other big palacies in the city.We are glad that you appreciated the style and furniture we equipped the room with to make your stay comfortable and relaxing.We assigned you with one of the biggest classic rooms we have, ehich has also the sofa inside with the rooftops view of the surroundings.We hope to welcome you again for a future visit.Best regards

Dear Michele, thank you for leaving us such a high rating, it means we are on the right track to offer the best service to our guests. We hope to welcome you again in the future. In the meantime we wish a Happy New Year.

Dear Steve,thank for your reviewing us with the highest score!We are delighted to receive 10, because it represents our daily efforts to guarantee an high quality service in our boutique hotel. We wish you Happy New Year and looking for welcoming you again in the next future.

Dear Julie,Exceeding our guest's expectations is our main goal ever!We are extremely delighted you enjoyed our guest service and the attention to cleanliness.Your review gave us all the energy to continue on this path and keep on.Hoping to see you again in the next future, we wish you Merry Christmas.

Dear Konika,thank you very much for your kind words.We are sorry for the incovenience upon arrival with the bell. We are improving the system and our attention. We gladly fullfilled your wish for the full body mirror upon request and we are delighted that you liked it so much. We hope to welcome you again in the future and we wish you meanwhile Merry Christmas.

Dear Amarilys, thank you very much for your positive review, giving us the the highest score.We are thrilled to hear that you had a great experience with us, thanks to our strategical position to reach both St. Mark's area and the transportation to Murano/Burano. We shared your words with our Front desk staff about their attitude and housekeeping personnel for their ongoing commitment.We hope to welcome you again for a future visit to Venice. Merry Christmas!

Dear Matthew,thank you for being our guest during your visit to Venice!We are delighted for your so positive and kind words, with such an high score. Our position is quite strategic to move all over the city and the islands. Moreover, the connection boat to the airport is at few meters from us and available every day. That's the deal to keep on!Our staff put lots of efforts to give the best experience possible with tips of events and recommendation of restaurants. We hope to welcome you again for a future stay. Merry Christmas in the meantime.

Dear Mr. Biplob,thank you for your feedback. We are sorry for the inconvenience, but Venice is not a city as Milan or Rome. The palace has no possibility for having an elevator. Most part of the palacies are ancient and cannot have elevators, because the construction size. Moreover, we put the information regarding the non-existence of the elevator. And when we contact our guest with a welcome message, you can find it written down.We wish you Merry Christmas.

Prezado Thaises, Obrigado por ter sido nosso hóspede durante sua estada em Veneza. Ficamos felizes em compartilhar suas palavras com nossa equipe e foi um presente muito bom para eles receberem. A limpeza é muito importante para nós. Quanto ao tamanho do quarto, você ficou no maior quarto disponível, que tem até um sofá.Infelizmente, não é possível ter um elevador em nosso hotel, devido à construção geral; isso acontece em toda a cidade, rica em palácios antigos, sob a proteção da UNESCO. Esperamos recebê-lo novamente em um futuro próximo. Saudações e Feliz Natal

Dear Taylor, thank you for leaving us such a high rating, it means we are on the right track to offer the best service to our guests. We hope to welcome you again in the future. In the meantime we wish you a Merry Christmas

Dear Michelle,thank you for leaving us such a high rating, it means we are on the right track to offer the best service to our guests. We hope to host you again in the future. In the meantime we wish you a Merry Christmas

Dear Mr. Stitt,This comment of yours is really offensive.The air conditioning is not on because we are in winter, where the temperatures are about 8-10 degrees. You will not find ANY hotel in Europe with air conditioning on in this season and in these temperatures. Stairs are there in all facilities in Venice having to live with high water, but I personally and my colleague Claudio have brought you every piece of your luggage to your room, so the reference to stairs seems really nonsensical to us.It is clear from your review that you would have expected an American standard Hotel, but to travel you need culture and clearly it is not for everyone.

Gentile Giada,la ringraziamo per essere stata nostra ospite per il suo soggiorno a Venezia.Siamo felici che la sua recensione sia positiva nei confronti del nostro staff, perchè ogni giorno si impegna per offrire il servizio migliore per rendere il soggiorno dei nostri ospiti rilassante. Come ha notato, la zona in cui ci troviamo è molto vivace durante la giornata, ma tranquilla la sera. Spesso i ristoranti nelle zone più frequentate sono di qualità più bassa, perchè puntano a fare numeri. Tuttavia, sicuramente la nostra reception avrà cercato di consigliarle delle piccole perle nascoste, frequentate abitualmente dai residenti e lavoratori della zona, che prediligono la qualità alta degli ingredienti.Le auguriamo un Buon e Felice Natale!

Prezado convidado, Obrigado por sua avaliação positiva.lamentamos que o tamanho do quarto tenha lhe causado desconforto. Para sua estadia, você escolheu o quarto econômico clássico, que é o menor tamanho de quarto, como você pode ver na galeria de fotos. Como você mencionou, teve uma boa estadia, graças também à nossa localização, perto da estação de trem e das principais paradas de transporte público local.Feliz Natal

Gentile Manuel, grazie per averci lasciato un punteggio alto e una recensione positiva, significa che siamo sulla buona strada per offrire il servizio migliore ai nostri ospiti. Il nostro staff è sempre pronto ad assistere al meglio per qualsiasi richiesta.Speriamo di ospitarla nuovamente in futuro. Nel frattempo le auguriamo Buon Natale!

Dear Vincent,thank you for your feedback with the highest score and spending your time to mention our Francesca in particular.We shared your words with her. It gave her a special positive reaction! We are extremely delighted you enjoyed our small and luxury boutique hotel and our personalized service.Merry Christmas and best regards.