Overnatningsstedets facade
Tjek tilgængelighed

Anmeldelser af Desert Diamond Casino & Hotel

3.5 out of 5
Desert Diamond Casino & Hotel
7350 S Nogales Hwy, Tucson, AZ

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 605 af i alt 1009 anmeldelser" "
Bedømmelse på 8 − Udmærket. 202 af i alt 1009 anmeldelser" "
Bedømmelse på 6 − Okay. 79 af i alt 1009 anmeldelser" "
Bedømmelse på 4 − Dårligt. 62 af i alt 1009 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 1009 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

manuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Its was ok ,
Overnattede 2 nætter i maj 2024

4/10 Dårligt

edward

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Restaurants were closed on Tuesday with no notice
Overnattede 1 nat i maj 2024
Svar fra Teresa den 24. maj 2024
Thank you for staying at Desert Diamond. Our Buffet is open on Tuesday along with the Diamond Grill. Only the Cafe closes on Tuesday. You can see our full hours on our website.

6/10 Okay

Steve

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Teresa den 23. maj 2024
We do appreciate your feedback. Thank you for staying at Desert Diamond.

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Teresa den 23. maj 2024
Thank you for staying with Desert Diamond. We do appreciate your feedback.

10/10 Fremragende

Dennis

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay will go back
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 14. maj 2024
Thank you for staying with us, we hope you will return very soon!

10/10 Fremragende

Jessyca

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable room grate tv options and very quiet. Friendly staff
Overnattede 1 nat i maj 2024
Svar fra Management den 12. maj 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Fremragende

Dennis

Rejste med partner
Helpful staff and very clean property.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 9. maj 2024
We are glad to hear you enjoyed your visit, we appreciate your feedback!

10/10 Fremragende

Allen

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Paying for our meals at one of the dining places was a little bit annoying
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 9. maj 2024
We thank you for staying with us and your comments, we hope you will return very soon.

2/10 Forfærdeligt

Jesus

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
My gest was denied access to casino we had to call uber to go to casino del sol ruined our nihgt out and time with daughter and husband 5/4 24 5 5 24
Overnattede 1 nat i maj 2024
Svar fra Teresa den 8. maj 2024
I do apologize you were not allowed into the Casino. It is our policy that we cannot accept outside alcohol into the casino. A discount was applied to one of your rooms for the inconvenience.

2/10 Forfærdeligt

Jesus

One of my guest was not allowed access to casino we have to get ubber to go to casino del sol ruined my night at desertdiamonamond casino l rented two rooms at desert diamond 5/4/out 5/5 2024
Overnattede 1 nat i maj 2024
Svar fra Teresa den 8. maj 2024
I do apologize you were not allowed into the Casino. It is our policy that we cannot accept outside alcohol into the casino. A discount was given to to one of the rooms for the inconvenience.

10/10 Fremragende

Petra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice, clean rooms, great casino! Buffett was closed so we went to the cafe , which was excellent.
Overnattede 1 nat i maj 2024
Svar fra Teresa den 23. maj 2024
Thank you for staying at Desert Diamond. Your feedback is important to us. We thank you for taking the time to tell us how you enjoyed your stay. We are glad to hear you had a great time.

6/10 Okay

John

Overnattede 1 nat i april 2024
Svar fra Teresa den 7. maj 2024
Thank you for staying at Desert Diamond. We appreciate your feedback.

4/10 Dårligt

Geo

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
For the room quality, resuraunt quality over all quality, it was not worth 330 a night. Will not be going back.
Overnattede 1 nat i maj 2024
Svar fra Teresa den 7. maj 2024
Thank you for staying at Desert Diamond. We appreciate your feedback. We will pass this information to our food and beverage department and management.

8/10 Udmærket

Uriah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great overall experience
Overnattede 1 nat i maj 2024
Svar fra Teresa den 7. maj 2024
Thank you for staying at Desert Diamond. We appreciate your feedback. Glad to hear you enjoyed your visit.

8/10 Udmærket

Julio Andrés

Overnattede 1 nat i april 2024
Svar fra Teresa den 23. maj 2024
Thank you for your feedback, we do appreciate it and thank you for staying with us.

10/10 Fremragende

Amy

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the convenience to the airport, the staff was very nice, the casino was great, the pool and spa were great as well. I will definitely come back.
Overnattede 5 nætter i april 2024
Svar fra Hotel Management den 1. maj 2024
Thank you for taking the time to leave a review, we will share it with our staff, we appreciate your feedback!

8/10 Udmærket

Ray

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not too clouded and foods are good.
Overnattede 2 nætter i april 2024
Svar fra Teresa den 7. maj 2024
Thank you for staying at Desert Diamond. We appreciate your feedback.

10/10 Fremragende

Cindy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N/a
Overnattede 1 nat i april 2024
Svar fra Teresa den 29. apr. 2024
Thank you for staying with Desert Diamond. We do appreciate your feedback.

10/10 Fremragende

Luis

Overnattede 1 nat i april 2024
Svar fra Teresa den 23. maj 2024
Thank you for staying with us. We do appreciate your feedback.

6/10 Okay

Roman

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Na
Overnattede 2 nætter i april 2024
Svar fra Teresa den 29. apr. 2024
Thanks for your feedback. We do appreciate it. Thanks for staying at Desert Diamond.

10/10 Fremragende

Larry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place across from airport.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 26. apr. 2024
Thank you for your comments, we appreciate your feedback!

10/10 Fremragende

Rosario

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice clean with a varied amounts of machines.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 26. apr. 2024
Thank you for staying with us, we are glad to hear you enjoyed the casino and hotel.

10/10 Fremragende

Erica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean rooms and plenty of towels! Friendly staff and good options for food.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 26. apr. 2024
We are glad to hear you enjoyed your visit, we will let our staff know, Thank You for choosing Desert Diamond!

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 26. apr. 2024
We appreciate your 5/5 rating and await your return!

10/10 Fremragende

Lenny

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Good place
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 26. apr. 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Fremragende

Janeth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service
Overnattede 1 nat i april 2024
Svar fra Management den 25. apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Large rooms, great pool area!
Overnattede 1 nat i april 2024
Svar fra Management den 25. apr. 2024
Thank you for staying with us, we are glad to hear you enjoyed your stay.

10/10 Fremragende

ENRIQUE VELAZQUEZ

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
La seleccioné porque está contigua a casino
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 23. apr. 2024
Thank you for staying with us, we hope you return very soon!

6/10 Okay

JULIUS

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The beds are hard as a rock.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 23. apr. 2024
Thank you for your review, we appreciate your feedback.

8/10 Udmærket

Paul O

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 23. apr. 2024
Thank you for staying with us, we thank you for choosing Desert Diamond.

10/10 Fremragende

Adam

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was perfect.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 19. apr. 2024
Thank you for staying with us, we appreciate your comments!

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 23. apr. 2024
Thank you for your 4/5 rating, we appreciate your feedback.

8/10 Udmærket

TODD

Overnattede 1 nat i april 2024
Svar fra Hotel Management den 9. maj 2024
Thank you for your rating, we appreciate your feedback!

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bedroom was great!! Except.. We went to the buffets at night and it was closed and then in the morning again close :(, we had to go out for breakfast.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 16. apr. 2024
Thank you for your comments, we appreciate your feedback!

4/10 Dårligt

Sylvia

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
During our stay, the power went out at 3am, which lead to the air conditioner in our room was not working properly and the maintenance men had to come into our room and physically turn off and on. There were dead cockroaches in the hallways, leading from the hotel to the casino. The Front Desk Manager; Ale was unprofessional, disrespectful, and confrontational when I asked for compensation for the inconvenience in the air conditioner not working properly and suggested moving us to a smaller room, which was verified by a hotel employee, she argued that it was the same size, However, a hotel employee confirmed it was a smaller room that we had originally reserved. Ale's unprofessionalism as a manager needs to be evaluated. The service and employees have downgraded the experience of the Desert Diamond Hotel.
Overnattede 2 nætter i april 2024
Svar fra Teresa-Hotel Front Office Manager den 15. apr. 2024
Thank you for staying with us. I am sorry to hear you did not enjoy your stay. Our staff did everything we could to accommodate your stay and your requests. You were given multiple discounts by both of my Supervisors Ale and Marisa. Our facilities team advised you of the situation in regards to the continual air flow in your room and that the vents would have to be closed and opened manually to stop the continual air flow from your room. You were given an option to move to an similar room, however you declined. Therefore, discounts were given as compensation, for any inconvenience.

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Teresa den 15. apr. 2024
Thank you for staying with us. We do appreciate your feedback.

6/10 Okay

Yolanda R Chavarria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The worst part of this property is if they put you near elevator it's so loud, and they don't tell you anything. Also if you on the side of the airport it's also very loud at least notify the guest.
Overnattede 3 nætter i april 2024
Svar fra Teresa den 15. apr. 2024
Thank you for staying with us. We do appreciate your feedback. I do apologize you given a room by the elevator. In the future, please request a room away from the elevator.

10/10 Fremragende

Noah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I thoroughly enjoyed my stay. The whole place is very clean. I also loved the pool area. The fire pits and jacuzzi really fit with the cold desert night.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 12. apr. 2024
Thank you for taking the time to leave a review, we hope you will stay with us again!

10/10 Fremragende

Justin

Overnattede 3 nætter i april 2024
Svar fra Teresa den 7. maj 2024
Thank you for staying at Desert Diamond. We appreciate your feedback.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room rates were higher and hope they come down as it’s a great outing for us seniors on fixed income ! Safer to stay the night
Overnattede 1 nat i april 2024
Svar fra Hotel Managment den 12. apr. 2024
Thank you for staying with us, for the best rates we recommend booking in advance, we await your return!

2/10 Forfærdeligt

Valerie

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We purchased 2 rooms. In 1 we found a few long black hairs in the bed. Pillows were very fluffy & I was worried about getting a stiff neck So I slept very uncomfortable. coffee shop wasnt opened till 7 and i was up since 1am. Did i mention our shower was moldy. No air vent/ fans in the restrooms. Outside environment looked ghetto. 1st & last time here.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 12. apr. 2024
Thank you for your comments, they are important to us, we will forward your review to our Housekeeping department, we hope you will give us another chance.

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice stay. Relaxing and fun.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 12. apr. 2024
We appreciate your review and hope you will return!

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel. Vlean and quiet.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 12. apr. 2024
Thank you for your comments and your 5/5 rating, we hope you will return very soon!

10/10 Fremragende

Juan

Rejste med partner
Surrounding neighborhoods are too decaying
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 12. apr. 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Udmærket

Lora

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was nice just not enough restaurants.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 12. apr. 2024
Thank you for your review, we will forward your review to our Food & Beverage department.

6/10 Okay

Carey

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Rooms were nice and spacious, bathroom modern and large. Called down for a corkscrew and was told to come get it. Service in the restaurant was poor.
Overnattede 1 nat i april 2024
Svar fra Teresa den 8. apr. 2024
Thank you for staying at Desert Diamond. We do appreciate your feedback. We will pass your comments along.

10/10 Fremragende

Icela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente! Casino y alberca! Cerca de los centeos comerciales ! Recomendado!
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 7. apr. 2024
Thank you for your review, we appreciate your feedback!

10/10 Fremragende

Kristine

Overnattede 1 nat i april 2024
Svar fra Hotel Management den 26. apr. 2024
Thank you for your 5/5 rating, we hope you return very soon!

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The whole process was easy from parking to checkin, casino play, dining, and checkout. Very friendly service!
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 7. apr. 2024
Thank you for your review, we are glad to hear you enjoyed your visit, we hope you will stay with us again!

6/10 Okay

Ray

Rejste med partner
The weather was nice. Dog friendly, but not in the Casino. We assumed the hotel AND casino would be the same, dog friendly. Very disappointed after a two hour drive and no other open casinos in the area, at that time.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 7. apr. 2024
Thank you for staying with us, we appreciate your feedback.