Udendørs pool

Anmeldelser af Ibersol Torremolinos Beach

4 out of 5
Ibersol Torremolinos Beach
C/ Pontinental, 2, Torremolinos, Malaga

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 51 af i alt 134 anmeldelser" "
Bedømmelse på 8 − Udmærket. 49 af i alt 134 anmeldelser" "
Bedømmelse på 6 − Okay. 22 af i alt 134 anmeldelser" "
Bedømmelse på 4 − Dårligt. 10 af i alt 134 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 134 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Jakob

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Lack of basic needs
- extra bed in junior suite is useless for sleeping - elevators seems shaky and unsafe - only 3 outlets in suite. All in the bedroom - understaffed reception so always long waiting time. - dispensers for shampoo etc. was not working
Overnattede 5 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 22. feb. 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We're glad to see our room cleanliness met your expectations with an 80% satisfaction rate. Regarding your concerns about the elevators, we would like to assure you that they are regularly inspected and meet all safety standards. We're sorry to hear about the inconvenience caused by the limited number of outlets in the suite; we aim to provide all necessary amenities and will look into how we can improve this aspect. Additionally, we understand waiting at reception can be frustrating and we strive to provide efficient service even during peak times. Please note, that our shampoo dispensers are routinely checked for functionality, and we regret any inconvenience you experienced on this occasion.We hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Jeannette

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 4. dec. 2023
Dear Jeannette, Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

Brian

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i oktober 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 18. okt. 2023
Kære Brian. Vi takker mange gange for din anmeldelse af dit ophold, hos os.Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

Mads Frederik

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Noisy neighbors
We had a short stay a Ibersol. Everything within the hotel was really nice but the neighbor hotel had a really noisy party and we couldn’t sleep until past midnight. The hotel itself is really nice though.
Overnattede 1 nat i oktober 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 16. okt. 2023
Dear Mads,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our hotel to be nice and appreciated the cleanliness and service provided by our staff.However, we are sorry to hear about the noise issue you experienced from the neighboring hotel. We understand how important a good night's sleep is for our guests, and we apologize for any inconvenience this may have caused. Please rest assured that we will take your feedback into consideration and explore possible solutions to minimize noise disturbances in the future.We hope to have the opportunity to welcome you back for a more peaceful stay in the future. Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Hanne Christiansen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Venligt personale
Pænt og rent hotel. Meget venligt personale, både i receptionen, restauranten, barer samt rengøringen. Dejlig beliggenhed tæt ved stranden, som også holdes pæn og ren.
Overnattede 5 nætter i september 2023
Svar fra Online Reputation Management den 10. okt. 2023
Kære Hanne Christiansen.Mange tak for din positive anmeldelse af opholdet på Ibersol Torremolinos Beach.Vi er glade for at høre, at du fandt vores hotel pænt og rent, og at vores personale var venlige og hjælpsomme. Det er vigtigt for os at skabe en behagelig atmosfære for vores gæster, og vi sætter pris på din anerkendelse af vores indsats.Det glæder os også, at du nød vores beliggenhed tæt ved stranden. Vi er stolte af at kunne tilbyde en sådan fantastisk placering, der giver vores gæster nem adgang til både stranden og de lokale seværdigheder.Tak endnu engang for din positive feedback, og vi glæder os til at se dig igen snart.Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Ibrahim

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i maj 2023

8/10 Udmærket

Claus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i maj 2023

8/10 Udmærket

lenard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
kan anbefales
fint med små overraskelser og vi var tilfredse - dog en info-mape med diverse oplysninger om transort spisetider mm savnede vi
Overnattede 5 nætter i april 2023

4/10 Dårligt

Monica

Rejste i en gruppe
Synes godt om: Rengøring
Noisy and parking cost
Very noisy hotel and why is parking not included?
Overnattede 2 nætter i april 2023

6/10 Okay

Andreas

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Overnattede 2 nætter i april 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt - kun små ting
Super fint hotel! Dog er der elevator utrolig langsomme og kun nogle af dem virkede. Ellers et godt ophold.
Overnattede 5 nætter i april 2023

10/10 Fremragende

Morten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
👍
👍
Overnattede 6 nætter i april 2023

8/10 Udmærket

Jannie Lærkeborg

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
God beliggenhed. God morgenmad. Mindre god rengøring på værelset
Overnattede 5 nætter i april 2023

6/10 Okay

Martha

Rejste med partner
Synes godt om: Rengøring
This is a cheap hotel that provides all the amenities advertised, without any frills: basic breakfast, basic pool area, basic customer service. The walls are very thin. If this is what you want, it’s fine and the price was good. We liked the area as it is quiet and still within reach of all you need. But it isn’t right in the centre of things.
Overnattede 10 nætter i maj 2024
Svar fra Online Reputation Management den 23. maj 2024
Dear Madam,We appreciate that you took the time to share your experience with us.We are pleased to hear that you found our hotel to be well-priced and appreciated the tranquility and accessibility of our area. However, we regret to hear that certain aspects of your stay did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we apologize if the condition of the hotel was not as you anticipated. Additionally, the experience with our service is usually commended for its friendliness and efficiency, and it concerns us that you felt it was basic. We also note your comment regarding the walls, and while all our rooms are built to standard, we understand this can affect the experience of our more noise-sensitive guests. Nevertheless, we are glad, however, that the cleanliness of your room was to your satisfaction. It is one of our top priorities to ensure our guests have a clean and comfortable environment during their stay.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

alessandro, costa mesa

Rejste med familie
decaying facility (at least the room we were given)
Overnattede 1 nat i maj 2024
Svar fra Online Reputation Management Hotel Ibersol den 10. maj 2024
Dear Sir,Thank you for taking the time to leave a review of your recent stay.We are disheartened to hear that your experience with our room standards did not meet the high expectations we strive to uphold. Our team is dedicated to ensuring a clean and comfortable environment, and it appears we fell short in this instance. We appreciate your input as we strive to improve our facilities and services.We would love to have you return in the future. Best regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Jean, beloeil

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tout
Overnattede 1 nat i april 2024
Svar fra Online Reputation Management Hotel Ibersol den 1. maj 2024
Cher Monsieur,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis de constater que la propreté de nos chambres, l'état général de l'hôtel et la qualité de notre service ont répondu à vos attentes. Votre appréciation positive des équipements de la chambre nous encourage à maintenir nos standards élevés. Toute l'équipe d'Ibersol Torremolinos Beach est engagée à offrir à nos hôtes une expérience exceptionnelle, et vos commentaires sont pour nous une source de motivation supplémentaire. Nous sommes fiers de notre personnel dévoué et de notre établissement récemment rénové, situé à proximité de la magnifique plage de Bajondillo. Nous vous remercions encore pour vos commentaires élogieux et c'est avec plaisir que nous vous accueillerons lors de votre prochaine visite sur la Costa del Sol.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Kay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Online Reputation Management den 17. apr. 2024
Dear Sir, We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.All of the team very much hope that we will have the chance to see you again very soon.Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

suzanne

Rejste med partner
Everything was great. We stayed only one night but were perfectly satisfied. Took the breakfast, was delicious. If ever in Malaga we will stay here.
Overnattede 1 nat i marts 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 1. apr. 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We're glad that you had a pleasant stay and that it lived up to your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo muy bien
Overnattede 2 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 29. feb. 2024
Querida Señora, Muchas gracias por la reseña acerca de su experiencia en Ibersol Torremolinos Beach y la inmejorable valoración que ha compartido.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano. Reciba un cordial saludo,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Alise

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 28. feb. 2024
Dear Madam,Thank you for reviewing your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Franz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super Lage, herrliche Aussicht
Overnattede 2 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 21. feb. 2024
Dear Franz,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon, Best regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

jostein

Rejste med partner
Synes godt om: Rengøring, service og personale
Mye støy fra andre rom og gangen , men et fredelig område rundt hotellet . Lå litt usentralt . Frokosten var middels i et nokså bråkete lokale . Fine rom , med fin utsikt .
Overnattede 4 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 21. feb. 2024
Kjære Jostein,takk for at du tok deg tid til å dele din tilbakemelding med oss.Det er flott å høre at du nøt våre rom med fin utsikt og satte pris på renholdet. Vårt team jobber hardt for å sikre at våre gjester har et komfortabelt og hyggelig opphold, og vi er glade for at dette ble reflektert i ditt besøk. Vi beklager å høre at du opplevde støy fra andre rom og gangen. Vår beliggenhet er ment å tilby en fredelig atmosfære, og det er uheldig at dette ikke var din erfaring. Vi tar dine kommentarer om frokosten og lydnivået i spiseområdet seriøst, og selv om vi for øyeblikket ikke har rapporter om lignende bekymringer, vil vi fortsette å overvåke situasjonen nøye.Vi håper å ønske deg velkommen tilbake i fremtiden for en enda bedre opplevelse. Med vennlig hilsen.Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Anil

Overnattede 1 nat i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 21. mar. 2024
Estimado Señor, Su excelente reseña nos alegra el día.Nos alegra comprobar, a través de su excelente puntuación, que su estancia en nuestras instalaciones fue según lo esperado. Trabajamos a diario por hacer que quienes nos visitan disfruten de una estancia satisfactoria y estamos encantados de haberlo conseguido en su caso. Valoraciones como la suya son, sin duda, el mayor reconocimiento a la labor diaria que realizamos.Esperamos tener la oportunidad de volver a darle la bienvenida en otra ocasión. Un saludo cordial,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

GILBERT

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 7 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 17. feb. 2024
Dear Gilbert,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

4/10 Dårligt

Luca

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Niente di speciale, struttura vecchia, bagno camera ristrutturato da poco...
Overnattede 1 nat i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 16. feb. 2024
Gentile Luca,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Siamo lieti che abbia apprezzato i recenti lavori di ristrutturazione del bagno della sua camera. Ci dispiace, invece, leggere che la struttura non abbia incontrato del tutto le sue aspettative. La informiamo che il nostro hotel ha recentemente migliorato le proprie strutture per offrire un'esperienza sempre più soddisfacente ai nostri ospiti, come indicato nelle informazioni generali.Le porgiamo i nostri cordiali saluti.Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Shantelle

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Online Reputation Management Hotel Ibersol Torrem den 13. feb. 2024
Dear Shantelle,Thank you for sharing your opinion after your recent stay.We are delighted to know that you had a pleasant stay with us.Thank you again; we hope to welcome you back soon.Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

Neiver

Synes ikke om: Rengøring
Overnattede 4 nætter i december 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 8. jan. 2024
Estimado huésped,Le pedimos disculpas si en el aspecto de la limpieza no estuvimos a la altura de sus expectativas. Tomamos nota de su comentario, a fin de revisar lo ocurrido y que no vuelva a suceder. Sin embargo, queremos decirle que en el momento, puede contactar a nuestro personal, comunicándole su inquietud y le brindarán una solución de inmediato. La satisfacción de los huéspedes es nuestra prioridad y su opinión es muy valiosa para nosotros.Gracias por su confianza y esperamos verle pronto de regreso. Un saludo muy cordial,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Jörgen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 20. dec. 2023
Dear Jörgen,It's a real reward to receive such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future for another pleasant stay,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Karielly

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 12. dec. 2023
Querido Karielly,Estamos muy contentos de recibir sus magníficos comentarios y de que su estancia haya sido muy cómoda, pudiendo disfrutar de todos los servicios que ofrecemos a nuestros huéspedes.Reciba un cordial saludo,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Markus

Overnattede 1 nat i december 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 11. dec. 2023
Dear Markus,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

LUIS ALFONSO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 10. dec. 2023
Estimado Luis Alfonso,Su puntuaciones nos llenan de alegría ya que a través de ellas nos llega la excelente noticia de que los días que ha estado alojado con nosotros han sido muy satisfactorios. Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia.Atentamente,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
FANTASTIC HOTEL !!!
What a hotel.... Everything was simply amazing. From the minute we arrived at reception to the time we left all the staff had been respectful and pleasant. George the barman was brilliant. Food was excellent , plenty of choice and hot. Would definitely return.
Overnattede 2 nætter i december 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 10. dec. 2023
Dear Ian,Thank you for taking the time to share your feedback.We're thrilled to hear that from the moment you arrived, our staff provided you with the respectful and pleasant service we strive for. It's wonderful that George at the bar made a brilliant impression on you. We are also delighted to know that the variety and quality of our food met your expectations and contributed to your enjoyable stay. Your comments on the room cleanliness, the condition of our hotel, and the comfort provided are greatly appreciated, reflecting our commitment to maintaining a high standard for our guests.We look forward to seeing you again in the future.Best regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

Ching

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Good for the price but average service.
Good for the price but expected more service, the room wasn't stocked well we didn't have toilet paper and then they will charge if you check in early even though the room was already ready (25 euros). Going as a couple it felt more like a family type resort. It is nicely situated but surprised to find that the sauna and indoor pool is an additional 10 euros cost per person. I've been to other hotels where it is all inclusive. I would say the massage on site is quite good and a good deal if you use the sauna and pool after it is included in price. We were hoping for a more romantic getaway and the best bit was the situated next to the beach. The room itself even though it was only the two of us they gave us a room with 3 beds! 1 double and two single. As feedback, I am surprised they did not just offer us a double bedroom as most of the rooms were unfilled as it was off peak season. The other nice part was the breakfast included on site. I'm not sure I would want to book the same hotel again unless on a budget.
Overnattede 3 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 4. dec. 2023
Dear Guest,Thanks for your comment about your stay.We are glad to hear that you found our massage services to be a good deal. It is also gratifying to know you appreciated our hotel's prime beach location and the variety of breakfast options available.We understand that the room configuration did not meet your expectations for a more romantic setting, and apologise for any inconvenience this may have caused. While our hotel is indeed family-friendly, we strive to provide a comfortable and enjoyable experience for couples as well. Regarding the additional charges for early check-in and the use of the sauna and indoor pool, we ensure all our services and fees are communicated transparently to all guests.We hope to welcome you back. Best wishes,

10/10 Fremragende

Maureen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Short getaway for sun
Just a short getaway to get some sun, fully enjoyed Ibersol hotel friendly staff, comfy beds and very good breakfast
Overnattede 4 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 4. dec. 2023
Dear Maureen,Thank you for sharing your opinion after your recent stay.Thank you for appreciating the friendliness of our staff; we pride ourselves on delivering exceptional service. It's wonderful to hear that the comfort of our beds contributed to a restful stay, aligning with our commitment to quality accommodation. We are also delighted that you fully enjoyed our breakfast offerings, which feature a wide selection of options to start the day right.We look forward to welcoming you back on a future occasion.Best regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

david

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyed my short break. Property is right on the beach so excellent location. Had a room facing a disused building that got NO sunshine at all. A receptionist told me impossible to change as hotel full that was a downright lie. However another receptionist offered to change the room on the third day but was rather pointless given I was leaving early the next morning.
Overnattede 4 nætter i november 2023

8/10 Udmærket

Andy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at this hotel were very good, always a pleasure to deal with. The balacony was fantastic as was the view, the shower was awesome and the bed really comfy. The TV had UK channels which was also a nice surprise. The breakfast choice was great and there were plenty of places to sit. The room was kept very tidy and the tables quickly cleaned. For a four star hotel we were surprised at the tea and coffee options in the room, no cups, 2 teabags (camomile and green), along with two sachets of basic coffee. The bathroom had no “nice” toiletries, just a dispenser on the wall of the shower and two tablets of soap. Overall a great night at this hotel by the beach that was met let down in a couple areas.
Overnattede 1 nat i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 27. nov. 2023
Dear Andy,Thank you for taking the time to review your stay.We're delighted to hear that our staff made a positive impression and that you enjoyed the stunning views from your balcony as well as the comfort of your bed. It's also great to know that our breakfast selection met your expectations and that our housekeeping team kept your room in excellent condition.We apologize for any disappointment with the in-room tea and coffee provisions and the bathroom toiletries. We strive to provide amenities that enhance our guests' experience and will certainly take your feedback into consideration for future improvements.We're glad that the availability of UK channels on the TV added a nice touch to your stay.We hope to have the occasion to welcome you back in the near future.Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Hakan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our overall experience at this hotel was quite satisfactory. The meals, both breakfast and dinner, offered a generous selection, ensuring we never felt limited in our choices. The staff consistently impressed us with their readiness to assist and their pleasant demeanor. A notable advantage of this hotel is its proximity to the beach, coupled with the abundance of parking spaces in the vicinity. However, our stay was slightly marred by the room's size, which appeared more spacious in the photographs, and the thin walls that inadequately insulated sound, making conversations from adjacent rooms disturbingly audible.
Overnattede 7 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 20. nov. 2023
Dear Hakan, Thank you for your valuable feedback.We're delighted to hear that our selection of meals met your expectations and that our staff's attentive service contributed positively to your stay. The convenience of our beach proximity and the availability of parking are also aspects we're proud to offer our guests. We appreciate your feedback regarding the room size and sound insulation. While our rooms are designed to maximize comfort and space, we understand that perceptions of space can vary, and we regret any inconvenience this may have caused. Additionally, we take note of your comments on the acoustic privacy and will look into ways to enhance this aspect for a more serene experience.We look forward to pleasure of welcoming you back in the future.Best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Jorge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 20. nov. 2023
Dear Jorge,Thank you for such a great review.We are pleased that we were able to meet your expectations.We would love to have you return in the future.All the best,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Adiam

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Overnattede 5 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 18. nov. 2023
Apreciado huésped,Gracias por su valoración y por sus comentarios compartidos con el resto de viajeros.Le pedimos disculpas si en el aspecto de la limpieza no estuvimos a la altura de sus expectativas. Tomamos nota de su comentario, a fin de revisar lo ocurrido y que no vuelva a suceder. Sin embargo, queremos decirle que en el momento, puede contactar a nuestro personal, comunicándole su inquietud y le brindarán una solución de inmediato. La satisfacción de los huéspedes es nuestra prioridad y su opinión es muy valiosa para nosotros.Nos encantaría recibirle de nuevo en otra ocasión. Saludos,Online Reputation ManagementHotel Ibersol Torremolinos Beach

4/10 Dårligt

sultan

Overnattede 3 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 4. dec. 2023
Dear Sultan,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. We always welcome our guests' feedback and suggestions for improvement.Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Yvan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hôtel et géré de façon professionnel
Overnattede 2 nætter i november 2023
Svar fra Online Reputation Management den 13. nov. 2023
Cher Yvan,Merci pour votre sympathique commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Au plaisir de vous accueillir pour une autre expérience de qualité,Online Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Erlinde

Overnattede 4 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 1. dec. 2023
Dear Erlinde,Thank you for sharing this lovely review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

4/10 Dårligt

Micky-Lee

Synes ikke om: Rengøring, service og personale, værelsets komfort
Would avoid if you want a peaceful trip.
This is meant to be a 4 star hotel but then there’s no basics like ironing boards or anything in the room. The phones don’t work and neither did the safe which I told reception and was told someone will fix it the same day but that never happened. The walls are paper thin and you can hear the other rooms, the noisy housekeeping staff shouting in the hallways, and not to mention the lifts that sound like they’re about to snap. The bed is comfy, but the sofa bed was full of stains. I got given a £7.50 mini ironing board that didn’t stand up straight and had to pay 20 euros for the pleasure. The entrance and lobby is beautiful, really well decorated and looks gorgeous, but as soon as you hit the rooms it just goes downhill.
Overnattede 3 nætter i november 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 11. nov. 2023
Dear Micky-Lee,Thank you for taking the time to share your feedback.We are glad to hear that you found our bed comfortable and appreciated the beautiful entrance and lobby area. Our aim is to provide a welcoming and enjoyable atmosphere for all our guests.We apologize for any inconvenience you experienced during your stay. We understand that the noise level was not ideal, and we will address this issue with our housekeeping team to ensure a more peaceful environment for our guests. Regarding the ironing board and iron, we offer them as an additional service, and we will take your feedback into consideration for future improvements. Please note that our rooms have been recently renovated to provide a modern and comfortable space for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

2/10 Forfærdeligt

Gwyn

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No deposit received
Never received my deposit back
Overnattede 7 nætter i oktober 2023
Svar fra Online Reputation Management den 6. nov. 2023
Dear Gwyn, Thank you very much for your recent stay, please contact by email so we can assist you with anything regarding the deposit, as it refunds automatically at check out. Looking forward to hear from you by email, (recepcion@torremolinosbeach.es)

10/10 Fremragende

Jardar Olavson

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Online Reputation Management den 31. okt. 2023
Dear Jardar Olavson,Thank you for taking the time to share your opinion with us.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to seeing you again.Best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location to the beach with great views. Quiet location but close to train station and central torremolinos. Great amenities in hotel and staff very helpful
Overnattede 3 nætter i oktober 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 31. okt. 2023
Dear Christopher, Please accept our sincere thanks for this kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you for another pleasant stay. Best wishes,Online Reputation ManagementHotel Ibersol Torremolinos Beach

6/10 Okay

Heli

Rejste med familie
Synes ikke om: Service og personale
Olimme 5 yötä ja jokainen niistä nukuttiin melko lailla huonosti koska seinät olivat kuin paperia, kaikki äänet kuuluivat mm.normaalipuhe. Aamiainen ei ollut kovin kummoinen, henkilökunta isolta osin melko tympääntynyttä ja töykeää
Overnattede 5 nætter i oktober 2023
Svar fra Online Reputation Management den 30. okt. 2023
Arvoisa vieraamme HeliKiitos arvostelustasi ja siitä,että valitsit hotellimme majoittumiseesi.Olemme iloisia, että vietit viisi yötä hotellissamme. Olemme pahoillamme, että huoneemme seinät vaikuttivat ohuilta ja äänieristetyiltä. Haluamme ilmoittaa, että vastaanotto on käytettävissä 24/7 ja tarjoaa apua kaikkina aikoina odottamattomissa tapahtumissa.Otamme palautteesi huomioon ja pyrimme parantamaan tilannetta jatkossa.Aamiaisemme tarjoaa monipuolisen valikoiman eri vaihtoehtoja, mutta olemme pahoillamme, että se ei vastannut odotuksiasi. Olemme myös pahoillamme ja yllättyneitä siitä, että pidit osaa henkilöstöstämme epämiellyttävinä.Koulutamme jatkuvasti henkilökuntaamme, jotta voimme tarjota asiakkaillemme parasta mahdollista palvelua.Toivomme, että annat meille mahdollisuuden palvella sinua paremmin tulevaisuudessa. Tervetuloa takaisin,Ystävällisin terveisinOnline Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Eric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bel hotel fonctionnel mais peu charmant
Hors saison. Acceuil rapide en français. De grand espace sur tous les parties communes. Chambre au 8eme étage côté nord, on voit le lever de soleil sur la mer. Mais même à cette hauteur, nous avions le bruit permanent d'une soufflerie sur toit et celui des animations le soir. Peu gênant avec la fenêtre fermée. Belle et grande piscine à 21 deg mi octobre. Nous ne prenions que le petit dejeuner avec un choix large mais restant très industriel.
Overnattede 4 nætter i oktober 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 27. okt. 2023
Cher Eric, Merci d'avoir pris le temps de nous laisser un commentaire,Nous sommes ravis de savoir que vous avez apprécié notre emplacement, la propreté de nos chambres et l'accueil rapide à la réception. Nous sommes également heureux que vous ayez pu profiter de notre belle piscine et de notre petit-déjeuner varié. Nous avons pris note de vos commentaires concernant le bruit de la soufflerie et des animations le soir. Nous tenons à préciser que nos chambres sont équipées de portes-fenêtres à double vitrage pour minimiser les nuisances sonores. Néanmoins, nous sommes désolés pour le désagrément que cela a pu causer lors de votre séjour. Vos remarques nous permettront d'améliorer nos services et d'offrir une expérience encore meilleure à nos futurs clientsCe serait un plaisir de vous accueillir à nouveau. Bien cordialementOnline Reputation ManagementHotel Ibersol Torremolinos Beach

8/10 Udmærket

Jani

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 22. okt. 2023
Dear Jani,We appreciate that you chose to stay with us and are glad to know your experience was enjoyableWe hope to see you again. Kind regards,Online Reputation ManagementHotel Ibersol Torremolinos Beach

10/10 Fremragende

khalid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023
Svar fra Online Reputation Management Hotel Ibersol Torrem den 22. okt. 2023
Cher Khalid,Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous accueillir à nouveau,Online Reputation ManagementHotel Ibersol Torremolinos Beach