Superior-værelse | Strygejern/strygebræt, sengetøj
Tjek tilgængelighed

Anmeldelser af Sonder The Beverley

3.5 out of 5
Sonder The Beverley
335 Queen Street West, Toronto, ON

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 205 af i alt 600 anmeldelser" "
Bedømmelse på 8 − Udmærket. 214 af i alt 600 anmeldelser" "
Bedømmelse på 6 − Okay. 99 af i alt 600 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 600 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 600 anmeldelser" "

8,8/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

David Wagner

Overnattede 4 nætter i februar 2020
Svar fra The Beverley Hotel den 1. maj 2020
Hi David! Thank you for your feedback regarding your recent stay with us. We appreciate it and enjoyed hosting you. Looking forward to welcoming you back soon!

2/10 Forfærdeligt

Ashley

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible room. Tiny. You have to pay for room cleaning. I tried three times to get fresh facecloths and there were never any. No person to help out. I’ll never stay at a Sonder again.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Emma

Synes godt om: Rengøring
Overnattede 2 nætter i april 2024

4/10 Dårligt

paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Tv did not work
Overnattede 2 nætter i marts 2024
Svar fra Sonder den 26. apr. 2024
Hi Paul, we're very sorry for the issues with the TV in your space. Had we known, our team would've been more than happy to help. In the future, feel free to contact our 24/7 support team for assistance with any issues. We hope to host you again in one of our 40+ cities worldwide.

8/10 Udmærket

Neena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024

10/10 Fremragende

He

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great position for tour in Toronto, and thanks for Issy’s great help for my lost items!
Overnattede 3 nætter i marts 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent room, very clean and cozy. Would book with Sonder again
Overnattede 3 nætter i marts 2024

2/10 Forfærdeligt

Eleanor

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Sonder den 11. mar. 2024
Hi Eleanor, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Fremragende

Emma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here for a few days in Toronto and it was so nice! Eaten centre, CN tower, and other attractions were within walking range. Lots of cool shops on our street and streets around us, and plenty of places to grab fast out or eat out. Would stay here again for sure!

6/10 Okay

Ly

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Adequate
If you can get it for cheap, the hotel is a nice, clean, comfortable place to sleep. But if youre paying the same price for Ocho, just go there. Its just down ther street, has an elevator and a lot more room.
Overnattede 2 nætter i februar 2024
Svar fra Sonder den 27. feb. 2024
Hi Ly, thank you for staying with us. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

6/10 Okay

NATHAN

Overnattede 2 nætter i januar 2024
Svar fra Sonder den 29. jan. 2024
Hi Nathan, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Udmærket

Matthew

Rejste med familie
Everything was good apart from mold being in the shower caulking
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Wilfred

Overnattede 2 nætter i januar 2024

10/10 Fremragende

Chanel

Overnattede 2 nætter i december 2023

4/10 Dårligt

Ismail

Synes ikke om: Service og personale, værelsets komfort
A Less than OK stay
Overnattede 10 nætter i november 2023
Svar fra Sonder den 11. dec. 2023
Hi Ismail, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

2/10 Forfærdeligt

Anab

Overnattede 7 nætter i november 2023
Svar fra Sonder den 5. dec. 2023
Hi Anab, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Udmærket

Hamza

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location!
Overnattede 2 nætter i november 2023

10/10 Fremragende

John, Edmonton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and quiet. Too small, we didn’t realize how tiny the room was. However, we got used to it.
Overnattede 6 nætter i november 2023

2/10 Forfærdeligt

Marten

Size was a very small box
The room was exceptional small. It was so small that we left the accommodations and went to another hotel during the night and forfeited the second night at this facility
Overnattede 2 nætter i november 2023
Svar fra Sonder den 18. nov. 2023
Thank you for staying with us, Marten. While we do our best to accurately display all aspects of the space on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

4/10 Dårligt

Frederick

Overnattede 3 nætter i oktober 2023
Svar fra Sonder den 13. nov. 2023
Hi Frederick, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

8/10 Udmærket

Alexandra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Digital savvy and fall risk.
Everything settled in very well after initial difficulty with entry keypad. Thankfully, Elena (?) came to the entrance to help me. Kyle has to help me understand the workings of the TV with it's disappointing menu. Shower floor is a fall risk without a grab bar or a rough patch to stand on. Very slippery. Great area. Enjoy the Nespresso and tea selection.
Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Christopher

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The area was nice, close to transit options and restaurants. The room itself was quite small but alright for traveling alone, I wouldn’t recommend if you’re traveling with a family. With the size of the room, the tv was mounted from the ceiling and not the wall, which was very uncomfortable to use as you had to crank your head upward from the bed, and I hit my head off it a few times as I’m a tall person. This was my first time using Sonder, and I would again with different expectations- I was not a fan of the contactless interface because at first the app wasn’t sending the 4 digit code and the agent made me feel like I wouldn’t have a room when I arrived. After signing out and back into the app my reservation appeared in the app and everything else was fine. One simple code to get through the main door and my room.
Overnattede 3 nætter i oktober 2023

4/10 Dårligt

Amrita

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed at Sonders the Beverley for three nights for attending a conference at a nearby hotel. The hotel is easily walkable from the Osgood subway station, and I enjoyed the dining options and accessibility around the place. That said, I felt that for $300 per night, the place is overpriced and understaffed. When the toilet in my room stopped working one morning, I was first told that I may get some assistance with it the next morning!!! And good luck for the whole day! It took multiple calls and requests for them to expedite service for this untenable situation. Customer service is slow and getting service is even slower! This 'alternative' accommodation is a good idea in theory, but for the price you pay, it can be a real stinky headache if things go wrong.
Overnattede 3 nætter i september 2023
Svar fra Sonder den 25. okt. 2023
Hi Amrita, we're sorry to learn about your experience. Customer service is one of our top priorities, and we apologize for dropping the ball here. We will work with our team to complete requests in a more timely manner going forward. Please accept our apologies for the inconvenience. Should you choose to give us another chance, we'd love to make it up to you.

6/10 Okay

Maureen

Overnattede 2 nætter i august 2023

4/10 Dårligt

abu sadat md marjan

Overnattede 2 nætter i august 2023
Svar fra Sonder den 28. aug. 2023
Hi Abu, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Udmærket

James

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Tiny but clean rooms, perfect for a weekend visit
Overnattede 4 nætter i august 2023
Svar fra Sonder den 22. aug. 2023
Thank you for staying with us, James! We hope to host you again soon.

10/10 Fremragende

Nala Lewis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me and my sister were from the states and we drove to Canada and realized we couldn’t drive back home everyday . We just looked up hotels in the area on Expedia and Sonder was one of the closet and most reasonably price .At first I was a little scared to book through Expedia so I called Sonder over the phone and the price was muchh higher so I just went ahead and booked . Automatically they sent instructions how to navigate the app even though it was contactless it was so easy and reassuring to find a hotel so quick and easy . The hotel room was nice the rooftop bar was perfect at night and it was in such a centralized location . I wonder recommended Sonder again & again
Overnattede 2 nætter i august 2023

4/10 Dårligt

Corinne

Overnattede 2 nætter i juli 2023
Svar fra Sonder den 24. jul. 2023
Hi Corinne, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Udmærket

Amanda

Overnattede 4 nætter i juli 2023

2/10 Forfærdeligt

Jean-sebastien

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The hotel had many issues, it's hard to know where to start. The locks had issues, where the accesses were wrongly denied, i had to wait a while before this got fixed, and i could finally get in my room. After the first day, the air conditionning stopped working, making the room unberably hot and hard to sleep in. The hotel tried compensating for this mistake on their part under the condition of reserving for an other room in their hotel, which is quite questionnable. Issues were not only with the building, I also had issues with the hotel brand managment as well. All in all, i do not recommend the hotel brand.
Overnattede 4 nætter i juni 2023

6/10 Okay

Erin

Overnattede 2 nætter i juni 2023
Svar fra Sonder den 20. jun. 2023
Hi Erin, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Fremragende

Alexandra

Overnattede 4 nætter i juni 2023

10/10 Fremragende

Jean-Charles

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fast to respond on the chat.
Overnattede 2 nætter i juni 2023

8/10 Udmærket

Raymond

Synes godt om: Rengøring, service og personale
Safe and secure building, clean and quiet easy access to entertainment district, prices were reasonable. We had issues with signing in to our account to get Uber. We were not able to get tv channels. Overall we had a great stay, and would gladly return or recommend to our friends.
Overnattede 2 nætter i maj 2023

2/10 Forfærdeligt

Jean-sebastien

Forretningsrejsende
Synes ikke om: Service og personale
Service from the staff was horrible.
Overnattede 4 nætter i maj 2023
Svar fra Sonder den 19. jun. 2023
Hi Jean-Sebastien, your feedback is important to us. We're sorry to hear about your experience. Customer service is one of our top priorities, and we apologize you dealt with that. If you would like to provide more specific details about your experience, please reach out to our 24/7 support team.

10/10 Fremragende

Donald

Overnattede 2 nætter i maj 2023
Svar fra Sonder den 22. maj 2023
Hi Donald, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Fremragende

Ekaterina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and clean.
Overnattede 2 nætter i maj 2023
Svar fra Sonder den 30. maj 2023
Thank you for staying with us! We're glad you enjoyed your space.

6/10 Okay

Kathy

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great bed but otherwise underwhelming
Convenient location downtown and reasonably close to the subway. I was surprised to find out checkin was online and not quite straight forward which meant a call in order to access my room. There was no elevator. No one to greet you which I found I missed. The room was pretty quiet given the dorm room vibe of the hotel. The bed was super comfortable and I slept well. I found the room lacked space for luggage and in the bathroom it was challenging to layout my toiletries. When I used the shower, it took 10 mins for the water to be hot enough to stand under. I kept hitting my arms off the shampoo pumps and one of the pumps fell apart when I tried to straighten it. And the room could definitely have used a service given the spring dirt I dragged in but it felt complicated to have to figure out how to call someone outside of the hotel to request a service. I'm not sure I felt the room lived up to the $250+ price tag.
Overnattede 4 nætter i april 2023

4/10 Dårligt

Alexander

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room is as advertised, but air quality was really bad in the room. Couldnt open the window in a tiny room, and there was seemingly something wrong, as we both got very sick and still have a cough a week afterwards. Might be related to the rooftop construction.
Overnattede 3 nætter i april 2023

2/10 Forfærdeligt

Luc

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2023

6/10 Okay

FRANCOIS

Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Bien situé dans l'entertainment district.
Overnattede 2 nætter i april 2023
Svar fra Sonder den 26. apr. 2023
Hi Francois, we're happy you enjoyed this location. If there was anything that could've improved your stay, we would love to know.

8/10 Udmærket

Danijela

Overnattede 2 nætter i marts 2023

8/10 Udmærket

Humberto

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Location
Overnattede 4 nætter i februar 2023

10/10 Fremragende

Lisa

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Love the Sonder properties. Always a great stay.
Overnattede 3 nætter i februar 2023

10/10 Fremragende

Sylvain

Overnattede 2 nætter i januar 2023

2/10 Forfærdeligt

Raekwon

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Customer service took too long to fix the issue and take credit card desposit
Svar fra Sonder den 9. jan. 2023
Hi Raekwon, thank you for bringing this to our attention. Customer service is important to us, and we apologize for dropping the ball here. If you have any further questions about your deposit, please feel free to contact us anytime. We hope to host you again and show you a better experience.

8/10 Udmærket

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale

8/10 Udmærket

Willie Ho Yin

Overnattede 4 nætter i oktober 2022

4/10 Dårligt

adan

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am very disappointed with this hotel. It was positioned as a cool trendy spot but failed to deliver. The entire check-in process is through an app - you need data and phone service to set up your check-in. I did see a couple of very frustrated people stranded outside the door at night (with no cell service) trying to check in. There is no front desk and for any issues, you have to use the app chat - and be engaged. The Sonder does not have an elevator - which wasn't fun for me hauling my luggage (with a bad back) to the 4th floor. Cleaning - there is "Request Cleaning" on the app - which I thought was fine.... but they actually do not offer clean-up of your room. Later, the chat attendant said they can clean it for a fee ($39) - which seems ridiculous considering I paid $500 for a room per night. The Sonder would be a great spot at a lower price - but if you charge 'boutique hotel' prices - I expect great service and amenities - this seems like a Tokyo capsule hotel. Bed is ok - comfortable enough. The lights and outlet setup are not great for having your devices charging and within close distance.
Overnattede 4 nætter i september 2022

8/10 Udmærket

Jacob

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Great location
Overnattede 2 nætter i september 2022