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Anmeldelser af DoubleTree by Hilton Oxford Belfry

4 out of 5
DoubleTree by Hilton Oxford Belfry
Milton Common, Nr, Thame, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 425 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 366 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 108 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 54 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 48 af i alt 1001 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Torsten

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022

6/10 Okay

lars, Århus

Synes ikke om: Værelsets komfort
Fint nok sted men bestemt ikke børnevenligt. Børn kun afgang til pool i specielle tidszoner og børnenes morgenmad ikke inkluderet, hvilket ikke stod nogen steder i hotelbeskrivelsen.
Svar fra General Manager den 19. sep. 2016
Thank you for your comments. Some of our guests prefer to swim with no children in the pool, so we offer children's swim times and those when it's adults only as a compromise. Breakfast for children is charged, as they stay for free when sharing adult's room.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Virkelig godt hotel tæt på Oxford og hyggelige Thame. Fine faciliteter.

10/10 Fremragende

Tim

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Better signage would be good - was walking for ages to find room and met other confused guests on the way! Would stay here again - good atmosphere.
Overnattede 1 nat i maj 2024

10/10 Fremragende

John, Loretto

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i maj 2024
Svar fra Nicola den 10. maj 2024
Dear John, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 Udmærket

Victoria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The hotel itself was nice, staff are really helpful however we were disappointed that there was no in-room dining despite the website advertising this as well as the information channel on the TV in our room. There are no shops or restaurants within walking distance so if you don’t have a car you will have to eat at the hotel restaurant. That said we found a lovely farm shop which opens on a Saturday which was a 15 min walk.
Overnattede 1 nat i maj 2024
Svar fra Nicola den 10. maj 2024
Dear Victoria, I'm sorry to hear that you were disappointed by the lack of in room dining during your stay with us. Your comments will be shared with the team and I appriciate you bringing your feedback to my attention. Thank you for taking the time to review our hotel and I do hope your will consider staying with us again in the future. Kind regards,Nicola and the Team.

8/10 Udmærket

Jim

Overnattede 1 nat i april 2024

8/10 Udmærket

Tracey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Nicola den 26. apr. 2024
Dear Tracey, Thanks for taking the time to share your review, I am delighted to see that you enjoyed your stay. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 Fremragende

Holly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and well kept hotel. Beds very comfortable. Lovely walk in shower in bathroom. Very convenient for Le Manoir Aux Quat’Saisons, which is only a 5 minute drive away.
Overnattede 1 nat i april 2024
Svar fra Nicola den 22. apr. 2024
Dear Holly, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read that you found your room comfortable and our location convenient for your travel plans. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

john

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
professional and friendly staff and great food
Overnattede 2 nætter i april 2024
Svar fra Nicola den 17. apr. 2024
Dear John, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. It is lovely to read that you found the staff so attentive and the food to your liking. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

James

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient to Heathrow after visiting the southwest.
Overnattede 1 nat i marts 2024
Svar fra Nicola den 3. apr. 2024
Dear James, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found our location connivant for your travel plans. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

2/10 Forfærdeligt

Jinbong

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was inconvenient that hotel check-in was at 4pm, and we were shocked that our hotel room wasn't ready when we arrived at 4:30pm. I was asked to wait 5-10 minutes, but after waiting for over 20 minutes, I left my baggage behind as I had a busy meeting outside.I stayed at several hotels in various cities in Southeast Asia last month, but this was my first time experiencing such an extremely uncomfortable hotel. The employees weren't very sorry and were unfriendly. The hotel cost was not cheap at all. I also asked the reception to make the bed in our room, but I was really annoyed and angry when I saw that they didn't do it when we returned to the room. I was so tired that I just asked for a change of towels. Lastly, finding a hotel room is as inconvenient for travelers like us who came from the US with large and heavy luggage.
Overnattede 2 nætter i marts 2024
Svar fra Nicola den 25. mar. 2024
Dear Jlnbong, I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. I would like to personally thank you for your patience with your delay in checking in to your room and I am genuinely sorry your stay was impacted by this. Thank you for taking the time to review our hotel and please also be assured that your comments have been shared with the housekeeping team.I do hope you will consider staying with us again in the future and allowing us the opportunity to restore your faith in our hotel.Kind regards,Nicola and the Team.

8/10 Udmærket

Catherine

Overnattede 2 nætter i februar 2024
Svar fra Nicola den 15. mar. 2024
Dear Catherine, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

6/10 Okay

Claire

Overnattede 2 nætter i februar 2024
Svar fra Nicola den 23. feb. 2024
Dear Claire, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve our overall guest experiance. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 Fremragende

Sue

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely place as a base for going into Oxford and Bicester Village.
Overnattede 2 nætter i februar 2024
Svar fra Nicola den 23. feb. 2024
Dear Sue, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am happy to read you found our location convenient for your travel plans. The team are always on hand to assist guests with what our surrounding attractions to visit. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team,

6/10 Okay

Richard

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Nicola den 23. feb. 2024
Dear Richard, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 Fremragende

Pat

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly and welcoming
Great location for different areas. Hotel was friendly and welcoming. Swimming pool was good. Although at this time of year the seating outside looked good but not for February. Restaurant offered a wide range of food. Buffet breakfast was well stocked up.
Overnattede 1 nat i februar 2024
Svar fra Nicola den 23. feb. 2024
Dear Pat, It is great to hear that you enjoyed your stay at The Oxford Belfry. I am delighted to read you found the facilities to your liking and received a positive dining experiance with us. Thank you for taking the time to review our hotel; we hope you will come back and enjoy sitting in the courtyards with us soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Jai

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Nicola den 14. feb. 2024
Dear Jai, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Cheryl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Nicola den 14. feb. 2024
Dear Cheryl, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel. We are looking forward to welcoming you back to visit us again soon!.Kind regards,Nicola and the Team.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel for a countryside escape
Booked as a late birthday trip for my boyfriend and it was well worth it! Warm cookies on arrival, free access to the gym, pool, sauna and steam room. The grounds were also lovely. Only downsides were the radiator not working in our room (the staff did offer to move us, but we were exhaused so opted not to) and only the bins being emptied when the staff came to clean
Overnattede 2 nætter i februar 2024
Svar fra Nicola den 14. feb. 2024
Dear Traveler, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found our grounds to your liking and spent some time relaxing in the facilities. Your comments will help us as we continually work to improve and I would like to personally apologize that you experienced issues with the heating during your stay. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 Udmærket

Ali

Overnattede 1 nat i februar 2024
Svar fra Nicola den 14. feb. 2024
Dear Ali, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel and we hope you will come back and see us again soon!.Kind regards,Nicola and the Team

8/10 Udmærket

Edward

Overnattede 1 nat i februar 2024
Svar fra Nicola den 14. feb. 2024
Dear Edward,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

4/10 Dårligt

Julia

Overnattede 1 nat i februar 2024
Svar fra Nicola den 14. feb. 2024
Dear Julia, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 Okay

Douglas

Forretningsrejsende
Synes ikke om: Service og personale
Very Disappointed Stay.
Service regarding the restaurant was very poor, waited best part of an hour for my food, only for it to be served to someone else. Bar staff under pressure due to faulty tills and receipt machines acting up. Received flea bites on my second nights stay so I checked out early.
Overnattede 3 nætter i januar 2024
Svar fra Nicola den 2. feb. 2024
Dear Douglas,I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. I would like to personally thank you for your patience whilst we navigated through a system error and I am genuinely sorry your stay was impacted by this. Please again be assured we have followed up your allegation of bites following your stay and are satisfied there is no evidence of fleas from our rooms. Thank you for taking the time to review our hotel and I do hope you allow us the opportunity to restore your faith in our hotel in the future. Kind regards,Nicola and the Team.

10/10 Fremragende

Julie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved this hotel. Had a few issues on check in but staff were amazing and upgraded us. Highly recommended. Would definitely go again.
Overnattede 2 nætter i januar 2024
Svar fra Nicola den 2. feb. 2024
Dear Julie, It is great to hear that you enjoyed your stay with us at The Oxford Belfry and I would like to personally thank you for your patience at check in. I am so happy to read the team responded to your feedback during your visit and upgraded your bedroom for you, Thank you for taking the time to review our hotel. We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Martyn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Brilliant!
Fantastic service, facilities and food! The warm chocolate cookie on arrival was the stuff of dreams after a 2 hour car journey!
Overnattede 1 nat i januar 2024
Svar fra Nicola den 2. feb. 2024
Dear Martyn,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found the service attentive and experienced good food at our hotel. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

6/10 Okay

martine

Overnattede 1 nat i januar 2024
Svar fra Nicola den 2. feb. 2024
Dear Martine, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

6/10 Okay

Gareth

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very dissapointed overall, shower gel empty, spoke to reception late afternoon, not refilled until the next afternoon after again reporting it in the morning. Next day bed was not made found it as we left it, had to ask for towels as only one left for 2 people. Next day bin not emptied and twa cups not cleaned, again not enough towels, had to collect at reception so house keeping was poor. The bar £15 for a double gin??? A bottle is £30, £12 for a large glass of wine and this is with Hilton Honours, really not impressed at all. Breakfast was good and thats the best bit. Overall not impressed at all. Staff were ok but got fed up with apologies, just provide the service Hilton used to be known for
Overnattede 4 nætter i januar 2024
Svar fra Nicola den 24. jan. 2024
Dear Gareth,I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. Your comments in regard to housekeeping will be shared with the team as we continually work to improve and I would like to personally thank you for bringing your observations to my attention. We have looked into our bar prices and we are commentative for our local area, thank you for taking the time to review our hotel and I do hope you will consider staying with us again in the future. Kind regards,Nicola and the Team.

8/10 Udmærket

Tsz Yu

Overnattede 2 nætter i januar 2024
Svar fra Nicola den 24. jan. 2024
Dear Tsz, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Alexandru

Overnattede 1 nat i januar 2024
Svar fra Nicola den 17. jan. 2024
Dear Alexandru, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Sonya

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All round good!
Lovely staff amd greeting, clean hotel and pool, comfortable quiet room
Overnattede 1 nat i januar 2024
Svar fra Nicola den 15. jan. 2024
Dear Sonya, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. It is lovely to read that you experienced an attentive check in and spent some time relaxing in the facilities. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 Udmærket

Matthew

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 1 nat i januar 2024
Svar fra Nicola den 15. jan. 2024
Dear Matthew, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

8/10 Udmærket

Claire

Overnattede 1 nat i januar 2024
Svar fra Nicola den 15. jan. 2024
Dear Claire,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Andrew

Overnattede 1 nat i december 2023
Svar fra Nicola den 15. jan. 2024
Dear Andrew, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was newly decorated to a high standard. The bedroom were warm. They did put the heating on unlike other hotels. Lovely pool and breakfast. The only minor thing is the lack of directional signage around the hotel. At various corridor junctions and coming out of the lift there is no / or lack of signage to navigate. But it's no big deal at all.
Overnattede 1 nat i december 2023
Svar fra Nicola den 15. jan. 2024
Dear Stuart, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found your room to your liking and enjoyed some time relaxing in the facilities. Thank you for taking the time to review our hotel and please be reassured your feedback will be shared with the team. We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 Fremragende

Roger

Overnattede 1 nat i december 2023
Svar fra Nicola den 2. feb. 2024
Dear Roger, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel. We hope you will come back and visit us again soon!Kind regards,Nicola and the Team.

10/10 Fremragende

Sian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
10/10 would recommend
Lovely food, comfortable bed
Overnattede 3 nætter i december 2023
Svar fra Nicola den 15. jan. 2024
Dear Sian, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found the food to your liking and the room comfortable. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 Udmærket

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Nicola den 31. dec. 2023
Dear Andrea, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve.We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 Fremragende

Craig

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay and service. I’ll certainly go back again.
Overnattede 1 nat i december 2023
Svar fra Nicola den 31. dec. 2023
Dear Craig, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we look forward to welcoming you back again soon!.Kind regards,Nicola and the Team.

2/10 Forfærdeligt

Ollie

Overnattede 1 nat i december 2023
Svar fra Nicola den 31. dec. 2023
Dear Ollie, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

4/10 Dårligt

Marcelle

Overnattede 1 nat i december 2023
Svar fra Nicola den 15. jan. 2024
Dear Marcelle, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 Okay

nisha

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Housekeeping should dleiver milk snd sugar when reuqested Check in time took over 20 mins Rooms were too far We wheeled our luggage staff shortages
Overnattede 1 nat i december 2023
Svar fra Nicola den 18. dec. 2023
Dear Nisha, I'm sorry to hear that you were disappointed with your room amenities during your stay with us. Please be reassured your comments will be shared with the team and I would like to personally thank you for your patience at check in. Thank you for taking the time to review our hotel and I do hope you will consider staying with us again. Kind regards,Nicola and the Team.

6/10 Okay

Paul

Overnattede 1 nat i december 2023
Svar fra Nicola den 18. dec. 2023
Dear Paul, Thanks for taking the time to share your review. Your scores are shared with the team as we work to improve and we do hope you will come back and visit us again.Kind regards,Nicola and the Team.

8/10 Udmærket

Stuart

Overnattede 2 nætter i december 2023
Svar fra GM den 13. dec. 2023
Dear Stuart , It is great to see your four start review pleased you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Adam Davie General Manager

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very enjoyable stay. Very comfortable room. Service really good service throughout the hotel. Lovely touch to receive a warm complimentary cookie when checking in! Food was very nice and a wide choice. Bar prices very expensive.
Overnattede 1 nat i december 2023
Svar fra GM den 13. dec. 2023
Dear James It is great to hear that you enjoyed your stay with us at The Oxford BelfryPleased to see you enjoyed the double tree cookie and service levels well received . Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Adam Davie General Manager

4/10 Dårligt

Timothy

Overnattede 3 nætter i november 2023
Svar fra Nicola den 18. dec. 2023
Dear Timothy, I'm sorry to read that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 Okay

Ajay

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
Pros: Good size room with lovely shower; very reasonably priced; quiet. Cons: Several dining options were unavailable 😕 Had to send back cocktails
Overnattede 1 nat i november 2023
Svar fra Nicola den 18. dec. 2023
Dear Ajay, I'm sorry to hear that you experienced a reduced menu during your recent stay with us and I would like to personally thank you for your patience. I appriciate you taking the time to review our hotel and please be assured that your comments in regard to the cocktails have been shared with the team.I am happy to read you found your room to your liking and I do hope you will come back and visit us again soon. Kind regards,Nicola and the Team.

4/10 Dårligt

Bal

Overnattede 1 nat i november 2023
Svar fra Nicola den 27. nov. 2023
Dear Bal,I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

2/10 Forfærdeligt

Maruf

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worst doubletree I’ve been to
Honestly probably the worst hotel I’ve been to. I have been to many doubletree hotels, I travel quite a lot and stay in different places. This is supposed to be a 4 star hotel? To begin with out window was broken so we could hear all the noises from the motorway. Breakfast was mediocre, cold and lots of dirty plates. Many staff around but all too busy staring at each other instead of helping. Also, when we asked for some room service - unfortunately they don’t do that. On top of that we kindly asked to get our rooms cleaned, they just used to the old bedsheets and placed it back like we can’t notice that. Shampoo and shower gel never got refilled. Also, no AC in the rooms, is this a 4 star hotel. Honestly, I feel the the session management at Hilton should look into this hotel, I’m not trying to make you look bad. For future references and too keep more customers, these stuff must be fixed. Been to many Hilton hotels around the world and this was the worst. As a Hilton honors member I expect a bit more.
Overnattede 3 nætter i november 2023
Svar fra Nicola den 20. nov. 2023
Dear Maruf, I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. Your comments in regard to your room will be reported to the maintenance team and I would like to personally thank you for bringing your feedback to my attention.At Double Tree by Hilton we are continually working hard to improve and we sincerely appriciate your patience with housekeeping. Thank you for taking the time to review our hotel and please be assured that your observations of breakfast have been shared with the team.Kind regards,Nicola and the Team.

10/10 Fremragende

Neil

Overnattede 1 nat i november 2023
Svar fra Nicola den 17. nov. 2023
Dear Neil, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.