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Anmeldelser af The Sebel Quay West Suites Sydney

5 out of 5
The Sebel Quay West Suites Sydney
98 Gloucester Street, The Rocks, NSW

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 1508 af i alt 2199 anmeldelser" "
Bedømmelse på 8 − Udmærket. 542 af i alt 2199 anmeldelser" "
Bedømmelse på 6 − Okay. 99 af i alt 2199 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 2199 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 2199 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Karina

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Fantastisk ophold og god udsigt. Venlig personale
Overnattede 4 nætter i oktober 2022
Svar fra James den 25. okt. 2022
Dear Karina.Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. We value your choice to stay with us and look forward to seeing you return to us again in the very near future. Kind Regards,James FergusonGeneral Manager

10/10 Fremragende

Eline torp

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stay
Perfect stay with a fantastic view
Overnattede 8 nætter i februar 2019
Svar fra James den 26. feb. 2019
Dear Eline, Thank you for your review and feedback following your stay. We hope to see you again in the very near future. Kind Regards, James Ferguson General Manager

8/10 Udmærket

Rikke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2017
Svar fra Joleen Hurst den 31. dec. 2017
Dear Rikke, Thank you for your review. The team and I are thrilled you enjoyed your time at Quay West Suites Sydney and we look forward to welcoming you back again in the near future. Kind Regards, Cleo Seaman General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Karina, Frederiksberg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel i Sydney.
Fantastisk lækkert hotel, men masser af kvalitet. God søvn og fantastisk udsigt over sydney harbour.

10/10 Fremragende

Kuldeesh

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The sebel was a well maintained aparthotel with a fabulous view of the harbor. It was only a 7 minute walk to circular quay and less than 15 minutes to either the harbor bridge or opera house.
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Sumi

Overnattede 3 nætter i maj 2024
Svar fra Tissa Wickramasuriya den 26. maj 2024
Evening Sumi,Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. 'At The Sebel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. It is our hope to welcome you again in the near future. Sincerely, Tissa Wickramasuriya Operations Manager

10/10 Fremragende

Ludovic

Rejste med partner
very nice spacious and well equipped apartment. view of the bridge. the leisure area on the 23rd floor is good for the swimming pool and spa. On the other hand, the gym is much less equipped than hotels in this category.
Overnattede 4 nætter i maj 2024
Svar fra Tissa Wickramasuriya den 14. maj 2024
Good afternoon Ludovic,Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. It is our hope to welcome you again in the near future.Sincerely, Tissa Wickramasuriya Operations Manager

10/10 Fremragende

Craig

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent Hotel to stay at. Location is great. Staff great to and the pool views are awesome.
Overnattede 1 nat i april 2024
Svar fra Tissa Wickramasuriya den 23. apr. 2024
Dear Craig,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

6/10 Okay

HARISH RAJ

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
There are a few misleading descriptions about this place on the website which costed my stay dearly! Firstly and most importantly, although it has parking, IT IS ONLY FOR VALET!! Meaning, you couldn't go and park in their car park if you rented a car, where it mentions a car park is available. Parking is $75.00/day. Parking at the closeby Wilson parking was $70.00/day. Secondly, the breakfast isn't a buffet. The only items which are available for buffet are cereals and drinks, and 1 choice of breakfast which is offered from the menu. While doing the booking however, it was mentioned "Buffet Breakfast" on the Expedia site. View from the room was exceptional nonetheless.
Overnattede 5 nætter i april 2024
Svar fra Tissa Wickramasuriya den 20. apr. 2024
Good afternoon Harish,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore we appreciate you sharing your concerns.I will ask our team to review our Expedia page to ensure there is clarity in our available services , and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tissa Wickramasuriya Operations Manager

6/10 Okay

Yaro

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overall the hotel was good, staff were friendly and helpful. The room itself was showing its age, carpet in the room could use updating, a bit of paint bubbling along the baseboards, etc. The guest wifi SUCKED, and in this day and age there is no reason for that, they need to invest money to improve it. We probably wouldn’t stay there again because of how poorly wifi performed. Nothing more frustrating than trying to connect over and over again or getting kicked off when you’re trying to look at a restaurant menu, it’s 2024 or goodness sakes… would have given it 4 stars had it not been for the wifi issues.
Overnattede 4 nætter i april 2024
Svar fra Tissa Wickramasuriya den 17. apr. 2024
Dear Yaro,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. 'I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working with our provider to taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Tenille

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful location with amazing views. Very comfortable stay in our apartment thank you
Overnattede 1 nat i april 2024
Svar fra Tissa Wickramasuriya den 17. apr. 2024
Dear Tenille,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Linda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
A great view of The Rocks, harbour and the opera house. Room was spacious and had everything we needed. Nice breakfast in the restaurant.
Overnattede 4 nætter i marts 2024
Svar fra Operations Manager den 15. apr. 2024
Dear LindaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Clinton

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Was great
Overnattede 5 nætter i marts 2024
Svar fra Operations Manager den 11. apr. 2024
Dear Clinton,We very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Tissa WIckramasuriyaOperations Manager

8/10 Udmærket

peter

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Operations Manager den 11. apr. 2024
Dear PeterWe very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WIckramasuriyaOperations Manager

10/10 Fremragende

Christopher

Overnattede 9 nætter i marts 2024
Svar fra Operations Manager den 14. apr. 2024
Dear Christopher,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

MEGUMI

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
窓からの眺めが最高です。キッチンも食洗器も洗濯機も清潔でした。週末は花火が見れました。トラブルの対応もスタッフさんが快く解決してくれました。シドニーに行くときはまたこのホテルを予約します。
Svar fra Tissa Wickramasuriya den 27. mar. 2024
Dear Megumi,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Udmærket

Paul

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Our stay at The Sebel Quay was wonderful with the exception of a few cleanliness issues in our room. It is a 5 star property and the room had been renovated but other areas such as the pool area have not been updated yet and although enjoyable and fun, the pool does need time upkeep. The staff was super friendly and check in/out was a breeze. The servers for breakfast were exceptional and the food was amazing. Such great service and value there. The location was close to Circular Quay/Opera House/Harbour Bridge and very close to light rail transit. The area was safe and there were plenty of walkable dining options. We would stay again.
Overnattede 3 nætter i marts 2024
Svar fra Tissa Wickramasuriya den 25. mar. 2024
Dear Paul,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

2/10 Forfærdeligt

Jason

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed 3 nights at the property and experience most of the amenities that the hotel offered. One issue which resulted in a negative stay. Room was large for a family of 3 with a young child. Space to run around or relax. The living room and kitchen were very dated, but were still very clean. Kitchenette had all small wears required to cook basic meals. Pool was lovely and well maintained. Great view and a nice size. Our biggest and most frustrating challenge came from the WiFi. It continuously cut-out throughout our stay. Regardless of multiple calls to the front desk, communicating in person, and multiple conversations with the hotel's internet provider, our issue was never resolved. If you don't require internet for your trip, then this hotel is great. If you are like our family who were travelling internationally with a 3 year old, that requires internet to check into their flights, arrange transportation with a company for child seat, download movies for our flights, or general screen time, then don't stay at this property. There was absolutely no reason why this was not resolved. Best part, I had to make a local phone call to book my child seat taxi as I could not book it online. Was ultimately charged for the local call when I checked out. Although the charge was inexpensive, the fact that I had to pay was atrocious, even after one of the assistant managers knew I made the call. This is poor and inexcusable customer service.
Overnattede 3 nætter i marts 2024
Svar fra James Ferguson den 27. mar. 2024
Dear Jason,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working with our provider to taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, James Ferguson, General Manager

10/10 Fremragende

Maryorie

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
The valet parking was a great feature! The view was absolutely amazing of the Sydney Harbor and Opera House, the location was great and my daughter really enjoyed the pool and jacuzzi on the 23rd floor. Which had an amazing view as well.
Overnattede 2 nætter i marts 2024
Svar fra Tissa Wickramasuriya den 25. mar. 2024
Dear Maryorie,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Scott, Sunrise Beach

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very walkable to the cruise terminal. We had 4 suitcases and had no problem.
Overnattede 4 nætter i februar 2024
Svar fra Tissa Wickramasuriya den 14. mar. 2024
Dear Scott,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Udmærket

Darrell

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 3. mar. 2024
Dear Darrell,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Elena

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious suite, we had the city view but it was still great and had all necessary amenities. The interior is little dated but overall good bed, kitchen, shower, etc. The staff were helpful, and the neighborhood is excellent. The onsite restaurant is actually on the second floor (had good breakfast but no alcohol during) and there is a pool area/balcony with a view of the harbor which was very nice for photos
Overnattede 2 nætter i februar 2024
Svar fra Operations Manager den 22. feb. 2024
Dear Elena,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Antonnia

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful location
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 19. feb. 2024
Dear Antonnia,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great except the Wi-Fi was unreliable and had to reset often. Staff was very helpful and friendly. The view was incredible!
Overnattede 3 nætter i februar 2024
Svar fra Operations Manager den 18. feb. 2024
Dear Michael,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Paul

Synes godt om: Rengøring, værelsets komfort
Sydney Breakaway
Had a nice few days in the Sebel Quay west suites Sydney. All very clean comfortable and spacious with good communication and assistance Only dislike was the king bed being two beds put together, you have a join in the middle which spoils some comfort, the bed its self was very clean and overall very comfortable, Thankyou for a nice stay.
Overnattede 3 nætter i februar 2024
Svar fra Operations Manager den 18. feb. 2024
Dear Paul,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Ramandeep

Overnattede 2 nætter i januar 2024
Svar fra Tissa Wickramasuriya den 21. mar. 2024
Dear Ramandeep,We very much appreciate your feedback regarding your stay at the The Sebel Quay West Suites Sydney I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

William

Overnattede 5 nætter i januar 2024
Svar fra Operations Manager den 6. feb. 2024
Dear William,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Dmitry, Swampscott

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very spacious and clean room
Overnattede 2 nætter i februar 2024
Svar fra Operations Manager den 4. feb. 2024
Dear Dimitri,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Mark

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything advertised was exact. The view from our room over the Harbour Bridge and the Opera House was amazing. Then from the pool area was something else. Room service meal was excellent. Thank you Sebel Quay West team very special.
Overnattede 3 nætter i januar 2024
Svar fra Operations Manager den 4. feb. 2024
Dear Mark,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

William

Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 30. jan. 2024
Dear WilliamWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

LISA

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great property within walking distance to the bridge and opera house.
Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 30. jan. 2024
Dear LisaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.Your comments regarding Housekeeping are well noted and I have addressed this with the Executive Housekeeper. I am sorry for what you experienced, this is not our usual standard and have been addressed accordingly. I will share the rest of your comments with the respective. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

A

Synes godt om: Rengøring, værelsets komfort
Simply the best place to stay in Sydney
Can't speak too highly of this property. We spent 6 nights there and everything was faultless. The location is great, just a few minutes walk from the bridge, the opera and circular quay and there is an abundance of restaurants and bars nearby. Definitely will book again next time we are in Sydney.
Overnattede 5 nætter i januar 2024
Svar fra Operations Manager den 28. jan. 2024
Dear A,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Pina

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Operations Manager den 28. jan. 2024
Dear Pina,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Udmærket

Gloria

Rejste med familie og småbørn
Perfect location if you are staying with your family close to opera house and lots of nice restaurants nearby . However improvements can be made on cleaness of the property
Overnattede 3 nætter i december 2023
Svar fra Operations Manager den 28. jan. 2024
Dear Gloria,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Udmærket

James, Brentwood

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Sebel Quay is a good location if you want to be near to the Quay (dock). This area has plenty of restaurants and bars and cute shops for nice souvenirs. The hotel breakfast was good. Needed kleenix, wash cloths, ice, and kitchen towels but otherwise was very enjoyable
Overnattede 4 nætter i januar 2024
Svar fra Operations Manager den 28. jan. 2024
Dear James,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Rachael

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We love the location and the views are so beautiful overlooking the harbour. Reception staff are always lovely and helpful.
Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 24. jan. 2024
Dear Rachel,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

6/10 Okay

Jennifer

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
views were wonderful. room was nice and big. pool was closed. no communication on that (had to go to the pool to discover). no compensation (even a free drink) offered. a lot of the hotel was tired. gym was tiny
Overnattede 3 nætter i januar 2024
Svar fra Operations Manager den 21. jan. 2024
Dear JenniferWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.Although the Mid Rise Pool was closed temporarily due to an urgent repair permission was received to provide access to the High-Rise pool and signage was put up to indicate this with directions on how to get there.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Bruce

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect venue for us before we departed on a cruise from Circular Quay
Overnattede 1 nat i januar 2024
Svar fra James den 21. jan. 2024
Dear BruceWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,James FergusonGeneral Manager

10/10 Fremragende

John

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra Operations Manager den 18. jan. 2024
Dear John,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Ulla Lehmann

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 16. jan. 2024
Dear Ulla,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Norel

Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 4. feb. 2024
Dear Norel,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Erin

Overnattede 5 nætter i januar 2024
Svar fra James den 14. jan. 2024
Dear ErinWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,James FergusonGeneral Manager

8/10 Udmærket

Kyle

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
Good property, excellent location. Room in need of refurb.
Overnattede 3 nætter i januar 2024
Svar fra Operations Manager den 14. jan. 2024
Dear Kyle,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Larissa

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay in a very convenient location! The staff were both friendly and professional. The apartment itself was very clean, spacious and had amazing views (we were fortunate to have booked a city view room and got a view of the harbour bridge at the side!). We stayed in a one bedroom apartment and my son claimed the main room and I too the sofa bed (I requested this be made up in advance and was pleased to find it had been). The sofa bed was surprisingly very comfortable. Would stay again!
Overnattede 1 nat i januar 2024
Svar fra James den 11. jan. 2024
Dear LarissaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,James FergusonGeneral Manager

10/10 Fremragende

Lydia

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It ticked all the boxes: location, view, facilities, access to restaurant and transportations.
Overnattede 4 nætter i december 2023
Svar fra Operations Manager den 8. jan. 2024
Dear Lydia,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This was the perfect location and hotel for our stay in Sydney. We booked a one bedroom suite and it was more fantastic for our family of four. The sofa bed was comfortable for the kids (aged 10 and 12). Wouldn’t hesitate to recommend and stay here again.
Overnattede 4 nætter i januar 2024
Svar fra Operations Manager den 10. jan. 2024
Dear Sarah,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Fremragende

Prasenjit

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 8. jan. 2024
Dear Presenjit,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, værelsets komfort
Worst Hotel Ever !!!
Reception was extremely rude and abusive. Overall the service was really bad. Hotel overcharges on everything's including adding fees on whatever they can scam. I probably have accumulated over thousand days of hotel stays around the world and this is the worst hotel and worst experience ever !!!
Overnattede 6 nætter i december 2023
Svar fra Operations Manager den 8. jan. 2024
Dear AnonymousWe understand your frustration regarding the booking discrepancy, and we empathize with your concerns. We want to assure you that there is no scam from our end.Our team has made every effort to explain the situation, and we regret any misunderstanding that may have occurred.It's important to clarify that we have no control over the actions of third-party booking sites, and we strongly advise guests to book directly with us to avoid any potential issues. While we appreciate your feedback and acknowledge your concerns, the pricing details provided to you are consistent with our standard rates for the specified period.We understand your intention to escalate the matter, and we are here to cooperate with any investigations by relevant authorities. If you have further questions or require additional information, please feel free to reach out directly.H8764@accor.comThe Sebel Quay West Suites Sydney Team

10/10 Fremragende

Ryan

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly and accommodating staff. Valet service was great, convenient and not over the top expensive. We had a two bedroom apartment with awesome harbour views. Location is very central and most things in walking distance. My only dislike was the bathrooms are quite run down and could do with an update. Highly recommended!
Overnattede 6 nætter i december 2023
Svar fra Operations Manager den 7. jan. 2024
Dear Ryan,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager