4 restauranter; serverer morgenmad, frokost og internationale retter
Tjek tilgængelighed

Anmeldelser af Kempinski Hotel Ishtar Dead Sea

5 out of 5
Kempinski Hotel Ishtar Dead Sea
Dead Sea Road, Sweimeh

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 578 af i alt 898 anmeldelser" "
Bedømmelse på 8 − Udmærket. 189 af i alt 898 anmeldelser" "
Bedømmelse på 6 − Okay. 70 af i alt 898 anmeldelser" "
Bedømmelse på 4 − Dårligt. 34 af i alt 898 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 898 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

9,2/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Talal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel leveop til den lovede
Fantastisk oplevelse
Overnattede 2 nætter i juli 2022
Svar fra . den 28. jul. 2022
Dear Mr. Talal, Thank you for your feedback following your recent visit to our hotel. We are so glad to hear that your stay with us was memorable. Our hotel aims to provide a truly unique experience, and we are thrilled that we are able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant

8/10 Udmærket

Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk lækkert hotel af en meget høj standard
Et fantastisk hotel med dejlig beliggenhed lige ned til det Døde Hav. Flere lækre pools og separat område til børn. Adgangen til det Døde Hav bør dog forbedres og gøres mere lækker for at leve op til standarden på resten af hotellet. Bortset fra det Døde Hav, er lokalområdet kedeligt, men der er kort vej til seværdigheder som Jesus dåbssted og Mount Nebo. Hotellet er et godt sted at slappe af. Vores værelse i hovedbygningen var kæmpestort med indbygget stor altan og udsigt over havet. Badeværelset var fantastisk med separat toilet/bidet, bruser og meget stort badekar. Sengen var stor og komfortabel. Der var meget stille om natten. Morgenmaden var ekseptionel. Noget af det bedste jeg har oplevet med både lokale og internationale retter. Kaffen kunne dog godt have været bedre. Om aftenen var der levende musik på terrassen; rigtig god trio. MEN; Den dag vi rejste fra hotellet, kørte vi videre til de lokale hot springs (Zara springs). Jeg fortalte dette til receptionisten, da han spurgte, hvor vi skulle hen. Han burde have fortalt, at det blev meget dårlig vejr med voldsom regn, og at det var farligt at begive sig ind i en wadi. Mindre end én time efter at vi forlod Zara springs, blev der på dette sted dræbt 21 børn og voksne og mange flere såret, da store mængder regnvand strømmede ned gennem wadien og rev folk med sig. Ifølge Jordan Times var befolkningen blevet advaret om det dårlige vejr - sådan information SKAL fortælles videre til turisterne på hotellet!
Overnattede 1 nat i oktober 2018
Svar fra Digital Team den 4. nov. 2018
Dear valued guest, thank you for staying at Kempinski Hotel Ishtar – Dead Sea and for going through the trouble of sharing your impressions. Our guests’ feedback is a vital tool for us as we are always seeking perfection, especially with such a huge and beautiful property, charmingly located in this unique place. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Marc Guenther, General Manager

10/10 Fremragende

Yas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Heyam, Any city

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best hotel in the Dead Sea area, this is our second time staying at the Kempinski and I will be coming again for sure Amazing staff, the pools are super clean and well made and the restaurants are very clean with amazing variety
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Ahmad

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful
Overnattede 2 nætter i maj 2024

10/10 Fremragende

abdallah, santa clara

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our experience was great
Overnattede 3 nætter i maj 2024
Svar fra Kempinski Hotel Ishtar Dead Sea den 24. maj 2024
Dear Mr. Abdullah,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Gary, Any city

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is an amazing property. I love the adult pool and the restaurant Blu during the day and of course they have a fabulous beach on the Dead Sea itself. The helpful staff at the beach make sure you get the complete soak, mud, soak and salt scrub treatment - be sure to leave them a tip. At reception we were upgraded to a villa and the staff was so helpful, especially Ivan who seemed to be everywhere. The belly dancer is amazing and simply put gorgeous. This is my favorite hotel on the Dead Sea.
Overnattede 2 nætter i maj 2024
Svar fra Kempinski Hotel Ishtar Dead Sea den 17. maj 2024
Dear Mr. Gary,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Fadi

Overnattede 3 nætter i april 2024

4/10 Dårligt

Jonathan

Synes ikke om: Rengøring
Overnattede 2 nætter i april 2024

8/10 Udmærket

Caleb

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful views, great pools, wonderful staff and clean rooms.
Overnattede 1 nat i april 2024
Svar fra Sebastien den 16. apr. 2024
Dear Mr. Caleb,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

LYDIA

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful facility with beautiful ppl
Overnattede 1 nat i april 2024
Svar fra Sebastien den 16. apr. 2024
Dear Ms. Lydia,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

samar

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s an amazing place
Overnattede 2 nætter i april 2024
Svar fra Sebastien den 10. apr. 2024
Dear Ms. Samar,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

SHADI

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was just amazing, to be honest the staff who worked there made this property stand out and make my stay amazing. The property itself was beautiful and exceeded my expectation but what stood out the most was the staff , from the moment you get on the property all the staff are tentative to all the details of how to make your stay amazing , I can’t remember the name of the person who checked us in but he was amazing and I just want to say thank you to all the staff who helped make our stay amazing from the valet , doormen , cleaning staff and kind gentleman at the obelisk restaurant (yahya) who helped us have an amazing dinner and was very helpful with information about the property and things to do . I will definitely be coming back and recommend this place to anyone who is looking for a couples retreat or a family setting getaway , also my wife had an amazing time at the spa which made her very relaxed.
Overnattede 2 nætter i april 2024
Svar fra Kempinski Hotel Ishtar Dead Sea den 7. apr. 2024
Dear valued guest,Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience!With kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Marko

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Täydet viisi tähteä 👌
Overnattede 11 nætter i marts 2024
Svar fra Kempinski Hotel Ishtar Dead Sea den 27. mar. 2024
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

6/10 Okay

Nehal

We received a 20 JOD voucher from expedia to use; we asked for it at check in, yet the receptionist told us to order whatever we want and then it will be refunded at check out. However, we discovered that ordering a shisha is not covered by the voucher at check out, and hence we paid for it and could not use the voucher. It went to waste.
Overnattede 1 nat i marts 2024
Svar fra Sebastien den 24. mar. 2024
Dear Ms. Nehal,Thank you for taking the time to share your valuable comments and please rest assured that your feedback is very welcome as we always strive to improve our services and facilities.On behalf of the entire team, we would like to extend our sincerest apology that we’re not able to fully deliver on your expectations. We were saddened to read about the unsatisfactory experience you had whilst residing at our hotel, be guided that our guests’ comfort is given a high priority and your comments are of great importance to us. We were very concerned to read your feedback regarding your recent stay with us. I would like to extend my sincere apologies for the inconvenience that you have encountered mainly due to the voucher. It is rare that we as a team are failing to deliver our service excellence across so many areas and on so many occasions. Please note that the voucher is only for food and beverage consumption. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Teresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous property. Lovely staff. Float in Dead Sea-bucket list achievement. Loves the mud and salt scrub too. Wish we could stay longer.
Overnattede 1 nat i marts 2024
Svar fra Sebastien den 12. mar. 2024
Dear Ms. Teresa,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Hasan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent experience
Overnattede 2 nætter i februar 2024
Svar fra Sebastien den 19. feb. 2024
Dear Mr. Hasan,Thank you for your recent stay at our hotel and for sharing your experience. We are happy to know that you enjoyed your overall stay with us.We hope to have the pleasure of welcoming you back soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Dipesh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Adnaan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Zaid

Overnattede 1 nat i januar 2024

10/10 Fremragende

Zaid

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

6/10 Okay

Atika

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

10/10 Fremragende

Zakaria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
À ne pas manquer !
UNE EXPÉRIENCE INOUBLIABLE ! Dommage qu’on ne puisse pas donner plus de 5 étoiles, car 5 ce n’est pas assez pour partager LE RÊVE que nous avons vécu: personnel accueillant, petit déjeuner et dîner copieux et succulents… sans parler du confort des chambres qui nous a laissé sans voix. Je recommande vivement
Overnattede 1 nat i december 2023
Svar fra Kempinski Hotel Ishtar Dead Sea den 2. jan. 2024
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA

10/10 Fremragende

Nour

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023

10/10 Fremragende

Dae Sik

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

HAN HONG

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

6/10 Okay

Joyce

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property is gorgeous. Plenty of pool and direct access to the Dead Sea.
Overnattede 1 nat i november 2023
Svar fra Sebastien den 5. dec. 2023
Dear Ms. Joyce,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

suki

Overnattede 1 nat i november 2023

8/10 Udmærket

Gary

Overnattede 1 nat i november 2023

10/10 Fremragende

Isabelle

Synes godt om: Rengøring, service og personale, værelsets komfort
Lovely hotel by the Dead Sea
Incredible service and fantastic team at this hotel. The breakfast buffet and restaurants for dinner are outstanding. The pools were great although one was shut while we stayed for repair. Condition of room was slightly ‘tired’ but this didn’t distract from our stay.
Overnattede 2 nætter i november 2023
Svar fra Sebastien den 25. nov. 2023
Dear Ms. Isabelle,Thank you for your review and for choosing our hotel. I am so glad that you enjoyed your stay with us! We were very pleased to receive your positive comments regarding your dining experience at our restaurants. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly. We hope to have the pleasure of welcoming you back in the future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

ABRAHAM

Overnattede 1 nat i oktober 2023

10/10 Fremragende

ABRAHAM

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Rosa Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Espectacular hotel.
Espectacular hotel en todos los sentidos.
Overnattede 1 nat i oktober 2023
Svar fra Sebastien den 24. okt. 2023
Dear Ms. Rosa Laura,Thank you for your recent stay at our hotel and for sharing your experience. We are happy to know that you enjoyed your overall stay with us.We hope to have the pleasure of welcoming you back soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Abdullah

Overnattede 1 nat i juli 2023

10/10 Fremragende

Lori

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic property staff can’t do enough for you and the pools are besutful
Overnattede 2 nætter i oktober 2023
Svar fra Sebastien den 20. okt. 2023
Dear Ms. Lori,Thank you for sharing your recent experience with us. We are glad to learn that you enjoyed your stay and that we were able to provide you with excellent service. We will gladly share your positive recognition with the team.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

8/10 Udmærket

François

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Aurait du être mieux !
Très bel établissement, bien placé pour des visites vers le nord du pays. Neuf piscines plus belles les unes que les autres ! Aménagement moyen en bord de mer pour les baignades en flotaison ! Repas excellent, vins très cher. Chambres immenses mais décoration assez froide. Plusieurs dysfonctionnement dans la notre 3212 (porte de la douche qui ne fermait pas bien et la lumière de l'armoire qui ne s'éteignait pas). En revanche nous avions demandé le dernier étage en réservant deux mois à l'avance et nous ne l'avons pas eu. La direction peu soucieuse de la satisfaction client a refusé une compensation du premier diner non pris à cause de l'annulation de notre vol aller Royal Jordanian. Pendant quatre des cinq nuits de notre séjour, il y avait un somptueux mariage. Nous avions été averti de la gène possible. Elle a été effective et on aurait pu s'attendre à un geste de la direction pour compenser (apéritif, cocktail, ...) mais rien. Dommage au prix du séjour !
Overnattede 5 nætter i oktober 2023
Svar fra Sebastien den 17. okt. 2023
Dear Mr. François,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed our facilities. However, please accept our apologies for the inconvenience you have encountered during your stay such as the room allocation, shower door and lights as well as the wedding noise. We have relayed all your feedback and comments to respective departments for necessary measures and to improve future guest experiences. Again, thank you for your comments, the entire team would be delighted to be granted the opportunity to host you again in the future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA

10/10 Fremragende

Omar, Istanbul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place is an Oasis in Jordan great service wonderful facilities and the friendliest staff anywhere in Jordan
Overnattede 1 nat i oktober 2023
Svar fra Sebastien den 6. okt. 2023
Dear Mr. Omar,Thank you for your recent stay at our hotel and for sharing your experience with us. We are very pleased to know that you enjoyed your overall stay with us. We're especially happy that you found our staff to be friendly and helpful. Rest assured that we have passed on your comments accordingly.We hope to have the pleasure of welcoming you back in the future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager - Levant & KSA

10/10 Fremragende

Ingrid

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy times
We loved everything about this hotel. On arrival we were instantly made to feel welcome by the reception desk as well as the team who look after the panoramic/spa rooms where we stayed. Service was attentive but not intrusive, all areas spotless clean, restaurants good and pools relaxing. The spa was incredible as was the Dead Sea experience at the private beach. The view of the Dead Sea from the hotel and stunning sunsets topped the positive experience off. The resort is much bigger than we were anticipating but buggy’s are on hand to shuttle you around if needed.
Overnattede 3 nætter i september 2023
Svar fra Sebastien den 4. okt. 2023
Dear Valued Guest,We are delighted we had the opportunity to host you during your Dead Sea visit. Our hotel aims to provide a truly unique experience. We are glad that you enjoyed your overall stay with us and that our hotel facilities, spa and dining experiences, and services were up to your expectations. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly.We appreciate your comments and we look forward to hosting you again in the near future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager - Levant & KSA

10/10 Fremragende

Carolin

Overnattede 2 nætter i september 2023

10/10 Fremragende

mohammad N M

Overnattede 1 nat i september 2023

10/10 Fremragende

Hazem

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All is great , but no room upgrades
Overnattede 1 nat i september 2023
Svar fra Sebastien den 16. sep. 2023
Dear Mr. Hazem,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

8/10 Udmærket

Sören

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Tolle Anlage, bester Ausblick. Das Personal ist arm und bettelt Gäste an. Einer klopfte abends im Dunkeln an meine Terassentür. Unbedingt auf 1. Stock bestehen. In der Umgebung gibt es nichts. Man ist gezwungen die horrenden Preise (z.B. knapp 15€ für ein Glas Bier) zu bezahlen.
Overnattede 2 nætter i september 2023
Svar fra Sebastien den 16. sep. 2023
Dear Mr. Sören,Thank you for staying with us and for taking the time to share your experience. We are delighted to note that you enjoyed our facilities.However, I like to apologize for the behavior of some colleagues that you might have perceived as not appropriate. Our team has often been complimented on their heartfelt hospitality and genuine care. We look forward to having you again as a guest in our hotel.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful property
Beautiful hotel. Excellent common amenities, including gym, pool and restaurants. Fantastic buffet breakfast. Room was large but could use a renovation soon as it is getting a bit dated and worn.
Overnattede 2 nætter i august 2023
Svar fra Sebastien den 15. sep. 2023
Dear Mr. David,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us and enjoyed our facilities as well as dining experience. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services.We look forward to welcoming you back to our hotel in the futire.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

10/10 Fremragende

joseph

Overnattede 2 nætter i september 2023

8/10 Udmærket

Darik

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An honest and fair review: I came on a Monday evening and stayed for 2 nights. The buffet dinner on Monday night was mediocre and the staff seemed to be a little off their game. I noticed a difference the following night on Tuesday, however. The second night had an excellent buffet and the staff seemed to be on point. I was told the Kempinski is the best property on the Dead Sea in Jordan. But honestly, the room itself was nothing special. The property grounds are beautiful and the pools are nice and private access to Dead Sea is a plus. But frankly, I thought the price I paid per night was over-inflated. It boasts itself as a 5 star hotel but it’s really a 4 in my opinion.
Svar fra Sebastien den 4. sep. 2023
Dear Mr. Darik,Thank you for staying with us and for sharing your valuable feedback. Although we were happy to read several good comments about the hotel and services, we were of course disappointed to hear that you also encountered some challenges during your stay. Please accept our sincerest apology for any trouble or inconvenience we have caused you. We have taken note of your comments related food buffet variety. We have relayed your remarks to our culinary brigade who was diligently looking into this matter. Again, thank you for your comments, the entire team would be delighted to be granted the opportunity to host you again in the future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant

10/10 Fremragende

Omar

Overnattede 1 nat i september 2023

10/10 Fremragende

Mehmet

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Family friendly, convenient hotel with several pool options where you don't feel the crowd. Very friendly staff at all times. Looking forward to our next visit.
Overnattede 1 nat i august 2023
Svar fra Sebastien den 1. sep. 2023
Dear Mr. Mehmet,Thank you for your recent stay at our hotel and for sharing your experience. We are glad to learn that you enjoyed your overall stay with us. We're especially happy that you found our staff to be friendly and helpful. Rest assured that we have passed on your comments accordingly.We hope to have the pleasure of welcoming you back in the near future.

10/10 Fremragende

Ali, MISSISSAUGA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stuff so nice & cooperative
Overnattede 1 nat i august 2023
Svar fra Sebastien den 30. aug. 2023
Dear Mr. Ali,Thank you for your recent stay at our hotel and for sharing your experience with us. We are very pleased to know that you enjoyed your overall stay with us. We're especially happy that you found our staff to be friendly and helpful. Rest assured that we have passed on your comments accordingly.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel Ishtar& Area General Manager Levant