Overnatningsstedets facade – aften/nat

Anmeldelser af Salty Jackal Backpackers & Surf Camp

2 out of 5
Salty Jackal Backpackers & Surf Camp
37 Anton Lubowski Ave, Swakopmund, Erongo Region

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 6 af i alt 11 anmeldelser" "
Bedømmelse på 8 − Udmærket. 3 af i alt 11 anmeldelser" "
Bedømmelse på 6 − Okay. 1 af i alt 11 anmeldelser" "
Bedømmelse på 4 − Dårligt. 0 af i alt 11 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 11 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

10/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

6,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Rafael

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
AVOID THIS PLACE AT ALL COST
After travelling the world in more than 75 countries, most of the times staying in hostels, this was the worst experience I’ve ever had by a wider margin. The place has lack of hygiene and smells so bad, they leave the dogs open but don’t clean properly so end up with a terrible smell all over the place. Could even find cockroach and rats. They’ve stolen my money as they refused to check in me because I didn’t have local currency to pay the keys, although nothing stated in T&C. Manager is so unprofessional, I’m going after my rights against this nasty place. I would highly recommend to avoid at all cost - not only because your stay will be unpleasant but also because it’s expensive. Just stay at Prost hotel 200m away - literally almost the same price for a tidy and nice room and a superb breakfast.
Overnattede 1 nat i december 2023
Svar fra Salty Jackal team den 26. feb. 2024
Leaving a bad review sadly seemed to be the only weapon you had to damage our image - unfortunately you didn’t speak to the manager, you couldn’t see lack of hygiene, cockroaches, rats or smell anything terrible in the kitchen or anywhere else as you spent only 3 minutes in our reception. This is where you refused to pay NAD 300 (more or less 15 euros) for a key deposit, as any other guest, according to our cancellation policy – by the way disclosed in every booking channel we are listed in. We were extremely astonished by your angry and negative attitude having heard about your extreme reaction not only by the receptionist himself, but also from other guests. Not exactly what you expect from someone that claims he has traveled 75 countries. Anyway, as one of the owners of Salty Jackal, who has travelled more or less half of the countries you claimed you have travelled to, I personally suggest being kind and human when dealing with people and businesses around the world: you’re defaming not us a business that hires 12 international and national employees, hosts more than 150 travellers per month and has an exceptionally good rate on every channel, but you're also defaming the whole industry in Namibia. I guess you don’t know that all hospitality businesses in Namibia have to request a Certificate of Fitness and get inspected every year for it. You seem to have met our 2 adorable salty dogs, they have a house in the garden and are not allowed inside, just for your reference. But no surprises, you're not an animal person at all.I’ve been thinking for weeks if this fake review deserved any attention at all, difficult to say, but for sure we can’t and won't tolerate any dishonest, defaming and aggressive behaviour, neither online nor on our property.

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable hostel with good communal areas. Location is walkable to restaurants, the beach, and bars. Hosts and employees are friendly and organized.
Overnattede 4 nætter i august 2023
Svar fra Oliver den 4. sep. 2023
Hi John, thank you very much for your kind and to the point review. We're happy you enjoyed it at Salty Jackal.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We enjoyed our stay here. Friendly people, good conversations, nice food. This is the place to stay if you’re looking for a chill place in Swakopmund!
Overnattede 1 nat i maj 2022
Svar fra Oliver den 17. jun. 2022
Thank you very much for the review Michael and we're happy you enjoyed it here and the signed up for our special dinner. Safe travels!

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
So glad I stayed here!
My first experience at a hostel, but I needed to get outside my comfort zone and try something new. So glad I did. Wonderful place to stay, with a real community vibe! Staff were so friendly and helpful. Facilities were clean and well maintained. Location is perfect for walking the local area.
Overnattede 4 nætter i december 2021
Svar fra Salty Jackal den 17. jan. 2022
Hi Anthony, we are so happy to hear how much you enjoyed your stay with us. Thank you for the review and we hope to see you again.

10/10 Fremragende

Marek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay at this hostel !
Everything was fine as advertised.
Front of hostel
Overnattede 1 nat i januar 2021
Svar fra SJ Team den 24. jan. 2021
Thank you Marek. We are glad you enjoyed your stay with us!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
A good location in Swakopmund
The staff was very friendly and the dorm beds were comfy. It seems like a fun place for surfers. Maybe they could have a portable toilet in the parking area because two toilets is not enough for all of the guests. The flies were annoying.
Overnattede 4 nætter i marts 2020
Svar fra Salty Jackal den 1. apr. 2020
Thank you for the feedback, we appreciate it and are working on an outdoor bathroom for those that want to be in the fresh ocean air.

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome
Great stay with great people. Fantastic back paper vibe. There is a honesty bar with drinks and stuff to buy. All in all a great stay
Overnattede 2 nætter i januar 2020
Svar fra Salty Jackal den 11. feb. 2020
Thank you!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Tipical backpacker's hostel, loved by surfers.
Tipical backpacker's hostel, with a special blink to surfers. Casual service (some times too casual). Regular confort levels for this kind of hostel. Expect the occasional party noise, or noisy neighbour. Access to kitchen and to some home organic products. Great location.
Overnattede 3 nætter i august 2019
Svar fra Oliver den 6. sep. 2019
Thank you for your review, we appreciate it and hope you had a great time in Namibia!

8/10 Udmærket

Verificeret rejsende

Overnattede 4 nætter i maj 2019
Svar fra SJ Team den 30. maj 2019
Thank you for your review.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean, cozy, central hostel
Friendly staff. small cozy hostel with 1 and 2 bed rooms, and a 4 bed dorm. Safe quiet neighborhood in central location. Good wifi. I switched to this hostel because of its cleanliness.
Overnattede 6 nætter i april 2019
Svar fra Salty Jackal den 6. maj 2019
Thank you so much. Appreciate the review and you're welcome back anytime.