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Anmeldelser af Best Western Plus Stephenville Inn

2.5 out of 5
Best Western Plus Stephenville Inn
121 S Lockhart Rd, Stephenville, TX

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 317 af i alt 574 anmeldelser" "
Bedømmelse på 8 − Udmærket. 153 af i alt 574 anmeldelser" "
Bedømmelse på 6 − Okay. 51 af i alt 574 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 574 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 574 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Clinton

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lobby stunk, smelled like a dirty fish tank. Smoke alarms went off twice on our second night. Hotel staff never communicated with the guest at all. Not to tell us to evacuate not to return to bed. Eventually a fireman told me it was a false alarm. Lastly, one of the two elevators did not work from the first day we were there. On our third and last morning, the second and only previously working elevator was not working. There was no note on it saying “out of order”, no call from staff informing us of the perceived inconvenience, no communication from them at all. No help moving luggage down the stairs, no help for the physically impaired to traverse the stairs, nothing. Not even an “I’m sorry for the inconvenience”! They do not provide toilet paper or clean towels on a daily basis. We were provided one roll of toilet for two adults for three days stay. The staff acted put out when we asked for a second roll and clean towels. They informed us that their policy was only to provide clean towels or room services after it’s requested. From my observation, this hotels owner and management does not care about its guests, only their bottom dollar.
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

STEPHEN

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hot and stuffy, front desk unhelpful, did not have our reservations on file. We left !!!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Charlotte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Front Desk den 23. maj 2024
We appreciate your review! Come back to see us soon!

4/10 Dårligt

Kelly

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We stayed 3 nights in May. The humidity level was so high in our room that our sheets, clothes and everything felt wet. Made for horrible sleeping conditions. I informed the night desk clerk upon checkout but did not feel like our complaint was heard or taken serious. For the price we paid I expected a more comfortable stay. Disappointed and would not go back.
Overnattede 3 nætter i maj 2024
Svar fra Front Desk den 16. maj 2024
We are very sorry for the issue you faced during your stay. We do take your feedback seriously and will do what we can to resolve such issues. Thank you for your time and effort in helping us improve!

10/10 Fremragende

Kelley

Overnattede 1 nat i maj 2024
Svar fra Front Desk den 16. maj 2024
We appreciate your review! Come back and see us!

8/10 Udmærket

Darryl

Overnattede 1 nat i maj 2024

8/10 Udmærket

Mary

Overnattede 1 nat i maj 2024

10/10 Fremragende

SHARON

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i april 2024
Svar fra Front Desk den 6. maj 2024
Thank you greatly for your review! Come back to see us anytime!

10/10 Fremragende

Veronica

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was very clean & staff was great!
Overnattede 1 nat i april 2024
Svar fra Front Desk den 1. maj 2024
Wonderful to hear! We thank you for taking the time to leave a positive review!

8/10 Udmærket

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 1. maj 2024
Thank you very much for your review! We look forward to having you come back and visit

8/10 Udmærket

Christina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 22. apr. 2024
Thank you for your review! Hope to have you come back again soon

8/10 Udmærket

Kristi

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was conveniently located to restaurants & Tarleton.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 22. apr. 2024
Appreciate your feedback! Come back and visit anytime!

10/10 Fremragende

Judy

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly. The one thing I’d change would be the breakfast. They need more breakfast options. Also they need fresh fruit.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 22. apr. 2024
We appreciate your feedback! We hope to have you come back again soon!

10/10 Fremragende

Pamela, weatherford

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the cleanliness of the room, ease of access to shopping and food, and how spacious the rooms are.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 17. apr. 2024
We love to hear that! Thank you very much for your feedback and we hope to see you again soon!

10/10 Fremragende

Mary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 16. apr. 2024
We greatly appreciate your rating and hope we see you again soon!

10/10 Fremragende

Dion

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay while on work trip
Overnattede 1 nat i april 2024
Svar fra Front Desk den 16. apr. 2024
We are pleased to hear that you enjoyed your stay. Thank you! Come back anytime!

10/10 Fremragende

Don

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean & nice big rooms!
Overnattede 1 nat i april 2024
Svar fra Front Desk den 16. apr. 2024
We greatly appreciate your review! Hopefully you can come visit us again soon!

10/10 Fremragende

Cara V

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean. The lobby was very large and could accommodate large groups. The staff was not rude but as friendly as some.
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 12. apr. 2024
We really do appreciate your feedback and the positive review! Hope you are able to come visit us again soon!

6/10 Okay

Patrick

Rejste med familie
Synes godt om: Service og personale
The doors don’t have springs to slow them down so starting at 6 am slamming doors could be heard through the property. The waffles were good but the eggs, were dreadful, the sausage was sausage flavored rubber, the bacon was slightly undercooked and tasteless. The coffee was good and the choices of cold cereal and oatmeal were good.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 10. apr. 2024
We appreciate your feedback and we hope you are able to come visit us again in the near future!

6/10 Okay

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale
It was as close to food options and the university.
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 10. apr. 2024
Thank you for your feedback! We hope you come back again soon!

10/10 Fremragende

Nancy

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Facility is a remodeled Holiday Inn. Showing age in areas like bathroom but very spacious room.
Overnattede 1 nat i april 2024
Svar fra Front Desk den 10. apr. 2024
We appreciate your feedback! Come back and see us again soon!

10/10 Fremragende

Nallely

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i marts 2024
Svar fra Front Desk den 10. apr. 2024
We appreciate your review! Come back anytime!

10/10 Fremragende

Melissa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was great for my handicapped mother
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 1. apr. 2024
We love to hear that you enjoyed your stay! Hope to have you come back again soon

2/10 Forfærdeligt

Lori

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was a terrible experience.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 1. apr. 2024
We are very sorry to hear that. We hope despite whatever you experienced you allow us another chance to prove we can provide excellent service!

10/10 Fremragende

mike

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
great
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 1. apr. 2024
Thank you for your review!

2/10 Forfærdeligt

amena

Overnattede 2 nætter i marts 2024
Svar fra Front Desk den 16. apr. 2024
We appreciate your rating and should you need additional assistance, please reach out to us!

8/10 Udmærket

Bridgett

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Front Desk den 22. mar. 2024
Thank you for the review! Come back and see us again soon!

10/10 Fremragende

Abigail

Synes godt om: Rengøring
Overnattede 3 nætter i januar 2024
Svar fra Front Desk den 22. mar. 2024
Awesome rating! Come visit us anytime! Thank you!

10/10 Fremragende

Eric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 21. mar. 2024
We appreciate your review! Please come back to see us again soon!

10/10 Fremragende

Rob, Clovis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Front Desk den 16. mar. 2024
Thank you for your review!

6/10 Okay

Rebecca

Overnattede 1 nat i marts 2024
Svar fra Front Desk den 10. apr. 2024
Thank you for the feedback! Hope to have you come back again soon!

10/10 Fremragende

Javier

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Grace is a amazing receptionist!! Amazing at her job. Deserves a raise!!! She needs recognition.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 16. mar. 2024
We thank you for your review! We certainly take pride in our employees, and we hope to have you come visit us again in the future!

10/10 Fremragende

Javier

Overnattede 2 nætter i marts 2024
Svar fra Front Desk den 10. apr. 2024
Thank you for the rating! Come see us again soon!

10/10 Fremragende

Jodi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place. Convenient to many places for eating and shopping.
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 16. mar. 2024
We are glad you enjoyed your stay with us. Thank you for your review!

8/10 Udmærket

Morgan

Overnattede 1 nat i marts 2024
Svar fra Front Desk den 1. apr. 2024
Thank you for the review! Come back again!

8/10 Udmærket

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice but bathroom had a dirty spot, and ice machine on 2nd floor didn’t work
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 7. mar. 2024
We will get those issues fixed right away! Thank you for the feedback to let us know how we are doing and hope you are able to visit us again in the future!

10/10 Fremragende

Jerrell

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
New, clean and well kept
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 12. mar. 2024
We appreciate your feedback! Thank you

10/10 Fremragende

Robyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good place
We slept well, plenty of room, nice breakfast, second tv did not work which not a big deal.
Overnattede 3 nætter i februar 2024
Svar fra Front Desk den 28. feb. 2024
That is great to hear! We will look into the TV situation. Thank you for your feedback

4/10 Dårligt

Richard

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The toliet ran all night and the ice machine on our floor was not functioning.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 23. feb. 2024
We will look into these issues. We thank you for your feedback to help us know how we are doing. Hope to have you come back again in the near future!

10/10 Fremragende

Gary

Overnattede 1 nat i februar 2024
Svar fra Front Desk den 23. feb. 2024
Thank you for your review. We appreciate you and hope to have you come back again soon

8/10 Udmærket

KL

Overnattede 3 nætter i februar 2024
Svar fra Front Desk den 21. feb. 2024
We thank you for your review! Hope to see you again soon!

8/10 Udmærket

Tara

Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 21. feb. 2024
Thank you for leaving a response, we hope you are able to come visit us again soon

10/10 Fremragende

Sonya

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 21. feb. 2024
We love that you enjoyed your stay with us! Come visit again soon!

10/10 Fremragende

John

Overnattede 1 nat i februar 2024
Svar fra Front Desk den 21. mar. 2024
Thank you very much for your review! Come see us again soon!

8/10 Udmærket

Robin, Avilla

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoy staying at this hotel.
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 21. feb. 2024
Thank you for the feedback! Hope to have you come back again!

6/10 Okay

Kendall

Overnattede 1 nat i februar 2024
Svar fra Front Desk den 21. mar. 2024
Thank you for your review! We appreciate you!

8/10 Udmærket

Steven

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Railroad besides hotel was loud
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 12. feb. 2024
We apologize for the railroad being so loud. We do hope despite this you will try our hotel out again. We thank you for the feedback!

10/10 Fremragende

Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 5. feb. 2024
We appreciate you and your review! Come back soon!

4/10 Dårligt

Rosalinda

Rejste med familie og småbørn
Synes godt om: Rengøring
I was put into a room that I did not request. I needed a 2 beds and was put in a room with one bed. I was told there was nothing they could and had to sleep 3 people in one bed.
Overnattede 1 nat i februar 2024
Svar fra Front Desk den 5. feb. 2024
We are extremely sorry to hear about this inconvenient situation. We will be reaching out to our expedia help team to ensure rooms are marked correctly to prevent this from happening again. We thank you for taking the time to leave feedback

10/10 Fremragende

Mark

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Front Desk den 7. feb. 2024
We appreciate the feedback! Hope to have you come back again soon!