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Anmeldelser af Heritage Hotel

2.5 out of 5
Heritage Hotel
Heritage Quay, St. John's, Antigua

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 45 af i alt 288 anmeldelser" "
Bedømmelse på 8 − Udmærket. 86 af i alt 288 anmeldelser" "
Bedømmelse på 6 − Okay. 93 af i alt 288 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 288 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 288 anmeldelser" "

7,4/10

Rengøring

7,4/10

Service og personale

6,4/10

Faciliteter

6,2/10

Overnatningsstedets tilstand og faciliteter

6,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Carol, Jacksonville

Synes godt om: Rengøring
This is an older hotel, not too far from the docks. You can see the cruise ships from your balcony. It was clean and accessible with ramps outside and an elevator. It is right across the street from cute little shops and a few restaurants. Every place I went into took USD. Need to be careful crossing the street. Cars come flying over the hill sometimes! Staying there was great…part of the adventure!
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Princess

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Heritage Hotel den 26. apr. 2024
Thank you for such great feedback we will continue to do our best

10/10 Fremragende

Lloyd

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was just good.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Sharon

Synes godt om: Rengøring, service og personale, faciliteter
The workers were excellent honestly the room was clean and well fresh the workers were friendly and willing to help there’s someone and the desk 24 hours a day they had security all day and night there was a Jamaican security I was waiting to check I at 2 he took my bags and brought it in side my stay was good they make you feel at home you don’t have to wait for along time to check in I love there I will go there again any time thank you Expedia. I appreciate my stay
Overnattede 3 nætter i april 2024

10/10 Fremragende

DEBBY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Heritage Hotel den 26. apr. 2024
Thank you for such great feedback we will continue to do our best

10/10 Fremragende

Shawn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Centrally located in city. Staff was very helpful. Rooms were spacious and had balcony! Looks like they are renovating and making updates. Loved our stay. Thank you
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Bonnie

Synes godt om: Rengøring
Room with balcony was fine until 10:00 PM. Loud thumping music, singing, shouting from nearby club kept me awake until 04:30 AM. Hotel could not change my room but they were considerate to allow me to check out and have the following nights refunded.

8/10 Udmærket

ASANKA KOSALA PERERA

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Breakfast service should improve with welcome smiles.
Overnattede 2 nætter i marts 2024

6/10 Okay

emidio, woodbridge

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
needs a renovation.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome place. Well kept with friendly staff
Overnattede 1 nat i februar 2024

6/10 Okay

Jana

Rejste i en gruppe
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Obwohl Reise vollständig bezahlt wurde, wollte das Hotel noch 610 us dollar abkassieren vor Ort und ließ uns knapp 4 Stunden in der Lobby sitzen. Muss aber auch erwähnen, wenn es Probleme im Zimmer gab, sei es eine defekte nicht mehr verschließbare Balkontür ( 2mal) oder eine kaputte Dusche sowie ein defekte Wasserkocher wurde gleich reagiert. Kann aber auch nicht nachvollziehen, das soetwas bei Ankunft schon passieren kann!
Overnattede 13 nætter i januar 2024

10/10 Fremragende

Osvaldo Miguel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice location
Overnattede 1 nat i december 2023

10/10 Fremragende

Roselyn

Overnattede 1 nat i september 2023

8/10 Udmærket

Rita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly, helpful staff. Nice view of the city. Close to everything.
Overnattede 1 nat i juli 2023

4/10 Dårligt

Mark

Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Within the city
Overnattede 3 nætter i marts 2023

10/10 Fremragende

Michael

Overnattede 1 nat i marts 2023

2/10 Forfærdeligt

Daniel

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No internet or snail pace multiple drops. No water zero cant flush toilet Elevator broken ...i only stayed 2 days this building is falling apart
Overnattede 1 nat i januar 2023

10/10 Fremragende

Thomas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful and professional

2/10 Forfærdeligt

Baptiste

Overnattede 1 nat i januar 2023

10/10 Fremragende

Mervyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
they respected my privacy

10/10 Fremragende

Thomas

Overnattede 1 nat i december 2022

2/10 Forfærdeligt

Dijaun

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Conrade

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Overnattede 1 nat i juni 2022

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Old hotel, elevator does not work, no hot water in suites, very old furniture and 0 manteinance. Never going back.
Overnattede 2 nætter i maj 2022

2/10 Forfærdeligt

Raymundo

Synes ikke om: Rengøring
Overnattede 4 nætter i april 2022

6/10 Okay

Melvina

Rejste med familie
It is a good place for short stays 1 to 3 days
Overnattede 9 nætter i marts 2022

6/10 Okay

Melvina

Synes ikke om: Faciliteter
Overnattede 6 nætter i marts 2022

2/10 Forfærdeligt

Jassy, Tortola. BVI

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Elevator not working
Overnattede 1 nat i marts 2022

10/10 Fremragende

BONNY, Charlottesville

Overnattede 1 nat i oktober 2021

6/10 Okay

Emiliano

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
Very large room; however very tired and in need of refurbishment. The lift seemed to be long term broken and nobody offered to help us with the suitcases despite being travelling with a baby and being sent to the 4th floor. Some of the staff quite unfriendly and unhelpful. Price way too high for what you get
Overnattede 1 nat i januar 2022

10/10 Fremragende

Rodney

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Heritage Hotel den 24. jan. 2022
Good Afternoon Thank you so much we will continue to do out endeavor best.

4/10 Dårligt

MASAYUKI

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
船着き場及び旧市街への利便性抜群
グルーズ船の入出港やお土産さんやレストランがは至近距離にあるので便利です。 建物が古く、備品の更新もしていないのか部屋の雰囲気は今ひとつです。 エレベーターが故障していたため、荷物の上げ下ろしが大変でした。
Overnattede 3 nætter i januar 2022
Svar fra Heritage Hotel den 24. jan. 2022
Good Morning, Thank you for your comment. I do apologies that your stay was not what you expected. With your comment we will do our best to make the necessary improvements. Once again we thank you for choosing us and we hope you will continue to do so.

4/10 Dårligt

candice, 15 berry hill road

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the fact that it is central in town. Disliked the overall room, staff was always staring, toilet was dirty, there was cockroach in my fridge. There was no running water for a half a day, I had to change room, and move myself. The elevator was not working, had to walk all the way to the 3rd floor. Very disappointing stay
Overnattede 9 nætter i januar 2022

8/10 Udmærket

Warren

Synes godt om: Service og personale
Central convenient location
Overnattede 21 nætter i november 2021
Svar fra Heritage Hotel den 11. jan. 2022
Thank you so much we will continue to do our best

4/10 Dårligt

Rafael

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Equipo de la habitación muy viejo, rusty.
Overnattede 4 nætter i oktober 2021

10/10 Fremragende

Marcel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service, staff was friendly, helpful and welcoming
Overnattede 1 nat i oktober 2021

6/10 Okay

Francois

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The rooms were clean with a small refrigerator and one small bottle water It was always hot but no ice machine or a way to get drinking water or ice The elevator was not in working condition for the 10days I was there I had to climb 42 stairs in and out of the building. And no one cares
Overnattede 9 nætter i september 2021

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i september 2021

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Centrally located and staff was very pleasant.
Overnattede 7 nætter i august 2021

6/10 Okay

Fidel

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
Overnattede 1 nat i august 2021

6/10 Okay

Swahili

Synes godt om: Rengøring
Overnattede 3 nætter i juli 2021

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 3 nætter i juli 2021

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i marts 2021

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the room, it was much larger than I first expected. The staff upon entry was great and explained everything to me, and had a quick and easy checkout. Overall, I enjoyed my stay.
Overnattede 1 nat i marts 2021
Svar fra Derrick Nicholas den 31. mar. 2021
Thank you for your recent review of your stay. We enjoy hearing from our guests. We are delighted to know that you had a good experience and look forward to welcoming you when next your travel plans bring you to Antigua.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good price and clean installations near to Antigua’s town
Overnattede 2 nætter i marts 2021
Svar fra Derrick Nicholas den 22. mar. 2021
Thank you so much for your recent feedback. We always appreciate hearing from our guests. We look forward to welcoming you again, whenever your travel plans bring you back to beautiful Antigua.

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i marts 2021
Svar fra Derrick Nicholas den 31. mar. 2021
Thank you for your feedback. We enjoy hearing from our guests. We hope that your recent stay was an enjoyable one, and look forward to welcoming you in the future.

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Customer service was great.The only thing i would say is please fix your elevator.
Overnattede 2 nætter i februar 2021
Svar fra Derrick Nicholas den 12. mar. 2021
Thank you for your recent feedback. We always love to hear from our guests. We are delighted to know that you had a good time visiting us recently. However, the fact that our elevator was out of service put a damper on the overall experience. I am pleased to inform that we are moving to have the elevator issue resolved.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Good value stop over for one night en route to Dominica. Pleasant, helpful staff. We received a free upgrade to a suite at no extra charge. There are several good restaurants close by for dinner. Free WiFi worked,just. Lift was out of order but a Porter carried our bags up.
Overnattede 1 nat i januar 2021
Svar fra Derrick Nicholas den 15. jan. 2021
Thank you for your recent feedback. We always enjoy hearing from our guests. We are happy that you had a memorable stay with us. We look forward to welcoming you another time in the future. Sincerely

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
VALUE
Very pleasant staff and great location! Also a great plus to have a balcony.
Overnattede 3 nætter i december 2020
Svar fra Hotel Manager den 5. jan. 2021
Dear David, Thank you for your recent feedback. We love to hear from our guests. Glad you were able to appreciate and enjoy our location and pleasant hospitality. Sincerely, Derrick Nicholas

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I don’t like that there only want you to paid with US dollars for your food even if you have Ec.
Overnattede 1 nat i december 2020
Svar fra Hotel Manager den 5. jan. 2021
Dear Guest, Thank you for your recent feedback. We always like to hear from our guests! This is rather shocking to me. I will investigate and, if true, put an immediate end to this practice. This is NOT a policy supported by Management. Sincerely, Derrick Nicholas