Thank you for staying with us and for leaving a review. We appologize for the parking lot smell. The resurfacing has since been completed and we hope to have an opportunity in the future to provide a better experience.

Thank you for your review. Happy to hear you enjoyed the location and the cartoons :) We strive for guest satisfaction and look forward to accommodating you on your next trip to downtown Spokane.Cheers

Thank you for your review. We are happy that you found our staff to be above average and look forward to serving you on you next trip to downtown Spokane.

Thank you so much for your review, we are happy you enjoyed your stay with us. Thank you for choosing Ruby Hospitality .

Thank you for taking the time for your review, and for choosing Ruby Hospitality, the Steam Plant Hotel. We strive for guest satisfaction and look forward to your next visit to downtown SpokaneCheers

Thank you for your review, we strive for guest satisfaction and are happy you enjoyed your stay. we look forward to serving you on your next visit to downtown SpokaneCheers

Dear Anne, thank you for your 4 out of 5 review score! Yes, as is occurring in many urban areas, the transient population exists, but know we have security for both our guests and staff members and we haven’t been faced with anything serious. We do understand and respect your concern but know your comfort and safety is our goal. We do look forward to having you back and know we appreciate your feedback. Wishing you well!

Dear Brandon, thank you for taking the time to let us know how we did. I am so sorry we didn't make you feel welcome or valued. Please know I will address your comments with the agent on duty. Yes, our rooms are priced very competitively, especially given our convenient location to so much to do downtown. Regarding the condition of the room, our cleanliness is a priority so I see very few concerns about our rooms but again, I will address with the staff your comment about the shower. Yes, your room type does not have a shower which is indicated in our description. In the future, should you decide to allow us to earn your business back please know you can reach out to the Front Desk for any needs or concerns. I’m sorry we let you down as you must know that was not our intention. Wishing you well and thanks again for your candor.

We appreciate your feedback and your review. We are happy you found the provided ear plugs and that you enjoyed your stay. Thank you for choosing The Steam Plant Hotel.

Thank you for your review! We appreciate you choosing us and we hope to see you the next time you're in Spokane.

Dear Katherine, thank you for sharing your experience. I am very sorry we let you down. I do see that we refunded your stay in full given you checked in and checked out shortly thereafter. Our Front Desk is required to document any guest concerns but unfortunately, I don't see any comments regarding your stay. I am very sorry this was your experience as you must know this was not our intention. Thanks for your candor as it is guests such as yourself that help us be better. I will investigate and address the room you were assigned to internally. Thanks again. Wishing you well.

Thank you for your review! We appreciate you choosing us and hope to see you again the next time you're in Spokane!

Dear Mark, thank you for taking the time to share your experience with us. Most of all, thank you for recognizing our team as we work very hard to ensure our guests feel comfortable and accommodated. Regarding the bed, I am so sorry for your back pain! I will be sure to look into the quality of the mattress in the room you stayed in. We keep an annual grading sheet for all rooms and there are no rooms below a "B" grade, but I will be sure to inspect as we all have different expectations regarding a hotel bed as they certainly aren't our own beds we enjoy in our homes. I do hope you are feeling better. In the future, please reach out to the Hotel Front Desk so we can address your concerns where we can. Thanks again for sharing and know we look forward to having you back!

Dear Robert, thank you for sharing your opinion! Yes, we are very convenient and our parking is also a plus! Thanks for staying with us and know we look forward to having you back!

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Thank you for your review, and for choosing the Steam Plant Hotel we will do our best to address the issues you pointed out.

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thank you for your review

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thank you for your review and for choosing the Steam Plant Hotel

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Thank you, Lindsay! We appreciate you taking the time to let us know how we did! Until next time, take care!

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Dear Shelby, thank you for taking your time to share your experience. We do appreciate your feedback and thoughtful comments about our staff. I am sorry you didn't feel safe. We do have a security officer on property so please know you were in good hands. Regarding your comment about "empty bottles" - I do apologize if you found empty bottles in the room or on property as we have an excellent housekeeping staff who take great pride in their work. I will be sure to share your comments with the team as your message will help us get even better. We do hope to see you back!

Thank you for your review! We are glad you enjoyed your stay! Hope to see you here next time you're in Spokane!

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Dear Erica, we are so pleased you enjoyed and appreciated our location. We are so central to so much to do downtown and we are thankful you recognized the same. I do apologize for the the overpowering smell as I know our cleanliness is so important that I wonder if we just over did it with the cleaners. In any case, thank you for staying with us and we look forward to having you back.

Dear Susan, thank you for letting us know about your stay. We do appreciate your perspective. Thanks again, sincerely.

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Thank you for staying with us and for leaving us a review!

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Thank you for your review, we are happy you enjoyed your stay. Thank you for choosing Ruby Hospitality and the Steam Plant Hotel while visiting downtown Spokane

Thank you for staying with us and for leaving a review.

thank you for your review

Dear Christina, Thank you for letting us know about your stay. Yes, we are near the train and the sound isn't for everyone - we understand. I wanted you to know I did send a message to the Housekeeping Manager regarding your issue with the comforter. In the future, please call the Front Desk for assistance. We could have brought you a different comforter as you must know it was not our intention to provide dirty linen. I am sorry for the issue. Wishing you well.

Thank you for your review! We apologize you had to contend with someone's pet barking. In the future, please contact the front desk for assistance so we can engage and help. We look forward to having you back!

Thank you for staying with us and for leaving a review.

Thank you for your review

Thank you for staying with us and for leaving a review.

thank you for your review

Thank you for your review