Dear SorenThank you for your feedback - I do hope that you will return, you will be very welcomeWith kind regardsMaggieGuest Services Executive

Dear WilliamThank you for your feedbackVery much hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive

Dear DavidThank you so much for your feedback - so pleased to hear that you enjoyed your stay with us, we hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive

Dear IanThank you very much indeed, yes sorry about the renewal of our lifts, that was a big undertaking and thankfully finishes today! Do hope that we will have the chance to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive

Dear SandhyaSo sorry you struggled, we are just finishing our replacement of both passenger lifts - the last one to be done was the one that grounds to the basement. Your mention of the width restriction at the entrance is actually to keep incoming and outgoing cars separate and at very busy times, is much needed....I understand your shower preference, I dislike fixed heads myself, we do have a couple of rooms with that shower type, I hope that you might return, please ask for that and tell us why.With kind regards and our best wishesMaggieGuest Services Executive

Dear DavidThank you so much for your kind feedback and all those stars of course!I do hope that you might return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive

Dear SunilThank you so much for your kind and positive feedback.I do hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive

Dear AmieThank you so much for your kind and positive feedback, very pleased to hear that your stay was all it should beI do hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive

Dear RhianonThank you so much for your rating and all those stars!Do hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive

Dear SophieThank you for your feedback and your lovely 5 stars!Sincerely hope that you will come and do it all again, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

Dear RemiThank you for your feedback and your lovely 5 stars!Sincerely hope that you will come and do it all again, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

Dear DaianeThank you so much for rating us and for all those stars!I do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive

Dear YousefThank you so much for rating us and for all those lovely stars!I do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive

Dear DaianeThank you so much for rating us and for all those lovely stars!I do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive

Dear DaianeThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

Dear GrzehorzThank you for your feedback us and looks like your stay was a good one - all those lovely stars!We will look forward to welcoming you backWith kind regards and our best wishesMaggieGuest Services Executive

Dear CThank you so much for rating usI do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive

Dear LukeThank you so much for taking the time to rate us. Very sorry indeed to hear that you felt our cleanliness let us down, I have forwarded your feedback on to our Head Housekeeper who will take it extremely seriously I assure you - sorry too that I am unable to identify your room or date of stay to enable us to be more specific.I do hope that you will return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

Dear StevenThank you so much for your review. Please accept our apologies that you were not impressed with our food offering. I have forwarded your comments on to our Head Chef for his urgent attention and hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear JasvinderThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive

Dear LewisThank you so much for your review. I hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear KatherineThank you for your rating, very sorry to note that one star and regret that your stay does not appear to have been a happy one on this occasion.I do hope that we might have the opportunity to welcome you back, please let me know should that be the case.With kind regards and our very best wishesMaggieGuest Services Executive

Dear PaulThank you so much for that great 5 star rating.We will all look forward to your return, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

Dear AnthonyThank you so much for your feedback but I was so sorry to hear that your camper van was damaged. There is a nudge bar at the entrance to the car park clearly stressing the height clearance throughout the car park, I am so sorry if you did not notice it, there are several other references also - I was pleased to hear that my colleagues were helpful but of course you are right, it does not help with the cost of repair.We will all look forward to your return - please let me know should this be the case, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

Dear ShahidulThank you so much for all those lovely stars and your kind and positive review which hopefully means that you will come back and stay with us again, you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive

Dear Guest,Please accept our apologies that you were unhappy about some aspects of your stay with us. I would be very happy to look after you personally should your travels ever bring you back to our part of the world if you would contact me direct should this be the case.With kindest regards and our renewed apologiesMaggie Guest Services Executive

Dear RogerThank you so much for your rating.I do hope that you will come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive

Dear AnnThank you for your feedback. I was very happy indeed to see that you enjoyed your stay with us despite the issues with your bathroom. Whilst I am unable to see which room you stayed in I can tell you that we are in the middle of a bathroom refurbishment so if you do decide to come and stay with us again, please ask for a refurbished room and tell us why.Good to hear that you found my colleagues to be helpful - we will look forward to your return, you will be very welcome indeed.With kindest regardsMaggie Guest Services Executive

Dear BarbaraThank you so much for your feedback and for all those stars!!Glad you had a good time with us and hope that you will soon return - you will be very welcome.Kindest regards and our best wishesMaggieGuest Executive Executive

Dear MarkThank you for your feedback. We have been undergoing a refurbishment of our lifts, cabins and switchgear for the last few weeks, one lift at a time. Just when we were to be handed back the first lift, the second one broke down, we had no warning whatsoever and managed the situation as well as possible, escorting guests up and down using our service lift when needed. I am so sorry that you were affected, all is fixed now happily and our new lift looks amazing - too late for you I know.I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear DavidThank you so much for your feedback. I do hope that you might return, you will be very welcome indeed.With kind regards and best wishesMaggieGuest Services Executive

Dear RaymondThank you so much for your feedback, so sorry to hear that you had some reservations regarding your room. I do hope that you will return and stay with us again - you will be very welcomeWith kind regards and our very best wishesMaggieGuest Services Executive

Dear BettinaThank you so much for your feedback. I do hope that you will return and stay with us again - you will be very welcomeWith kind regards and our very best wishesMaggieGuest Services Executive

Dear JeffThank you for your feedback. I do hope that we will have the opportunity to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive

Dear EmmaThank you for your feedback. Please accept our apologies for the issues that you mention, I really do take your point re the repeated e-mails and we are looking at that now I do hope that we will have the opportunity to welcome you back With kind regards and our very best wishesMaggieGuest Services Executive

Dear AbdullahThank you for your feedback. I do hope that you might return, you will be very welcome.With kind regards and our best wishesMaggieGuest Services Executive

Dear KevinThank you for your feedback. I do hope that we might have the opportunity to welcome you back.With kind regards and our very best wishesMaggieGuest Services Executive

Dear AlexandraThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear TrevorThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear TravellerThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear RichardThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear RobertThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear SusanThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear MichaelThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive

Dear OliveThank you for your feedback - so sorry to hear that your husband woke up with bites which I sincerely hope you reported to us so that we could immediately take your room off the inventory and have our pest control contractors check straight away. We take any such allegation really seriously as I am sure any hotel would.I do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive