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Anmeldelser af The Bamburgh Castle Inn - The Inn Collection Group

3 out of 5
The Bamburgh Castle Inn - The Inn Collection Group
The Bamburgh Castle Inn, Seahouses, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 80 af i alt 247 anmeldelser" "
Bedømmelse på 8 − Udmærket. 104 af i alt 247 anmeldelser" "
Bedømmelse på 6 − Okay. 42 af i alt 247 anmeldelser" "
Bedømmelse på 4 − Dårligt. 15 af i alt 247 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 247 anmeldelser" "

8,6/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kurt Serup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejlig sted
Dejlig sted placeret tæt ved havn og natur
Overnattede 1 nat i marts 2023
Svar fra Guest Experience den 9. mar. 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Fremragende

Allison

Overnattede 1 nat i april 2024
Svar fra Guest Experience den 13. maj 2024
Thank you for your rating. See you again soon.

8/10 Udmærket

John, Dublin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Nice property, overlooking the sea and harbor. The front entrance isn't intuitively obvious, and there is limited parking, although a pay & display across the road is offered too. The rooms are reached through a series of corridors and it is up and down. The decor was dull and the room needs more lighting, especially the bathroom. Overall it felt like a guest house from 20 years ago. The food was average, breakfast being the worst selection of warm (not hot) food I've had for a long time. Reminded me a bit of Faulty Towers.
Overnattede 2 nætter i april 2024
Svar fra Guest Experience den 13. maj 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

8/10 Udmærket

bezalel

Overnattede 1 nat i marts 2024
Svar fra Guest Experience den 13. maj 2024
Thank you for your rating. See you again soon.

4/10 Dårligt

Mark

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Was put in the annex. Walls are paper thin, could hear the conversation and the tv of next door room, even though they were talking quietly. No window in the room. Awful room.
Overnattede 1 nat i marts 2024
Svar fra Guest Experience den 18. mar. 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We would always encourage speaking to a member of the team if anything is unexpected.

8/10 Udmærket

Suzanne

Overnattede 2 nætter i februar 2024
Svar fra Guest Experience den 15. feb. 2024
Thank you for you rating. See you again soon.

10/10 Fremragende

Yvonne

Overnattede 2 nætter i januar 2024
Svar fra Guest Experience den 15. feb. 2024
We would love to welcome you back. Thank you for taking the time to rate us.

8/10 Udmærket

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Atmospheric. Food quality good. We had three rooms and one had a sewage problem which created a hygiene problem. Otherwise rooms OK.
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon. :)

8/10 Udmærket

Mick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stairs
Overnattede 2 nætter i november 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your feedback. If you ever have any requirements please note, our central reservations team are always on hand to advise.

10/10 Fremragende

R

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Guest Experience den 13. nov. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

Tony

Overnattede 1 nat i november 2023
Svar fra Guest Experience den 4. dec. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Guest Experience den 1. nov. 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Fremragende

Steven

Overnattede 1 nat i oktober 2023
Svar fra Guest Experience den 1. nov. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

John

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Friendly and efficiently run waterside inn. Does not aim to be high end but warm and comfortable on a seriously bad weekend for weather. Wide choices on the menu and very good with Gluten Free.
Overnattede 1 nat i oktober 2023
Svar fra Guest Experience den 1. nov. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Fremragende

Linda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, room was spotless, very comfy and had everything needed. The bar in the evening had a lovely atmosphere. The breakfast was delicious, the staff were friendly and attentive and the location was perfect. Can't fault one single thing. I would most definitely recommend this hotel.
Overnattede 1 nat i oktober 2023
Svar fra Guest Experience den 1. nov. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Fremragende

Barry

Overnattede 2 nætter i oktober 2023
Svar fra Guest Experience den 13. okt. 2023
Thank you for your rating. See you again soon.

8/10 Udmærket

Michelle

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice location but not happy with our stay
Thank God for the big open doors, beautiful view, but it let in air!! Mid September and our room was always too warm!! Had to sleep with the doors open (praying no creature wonders in) and the fan they provided. It was still not cool enough at night. The half glass shower door is utterly ridiculous!!! No matter how careful, the floor would be soaked. And it was printed that they know the step up and in tub is slippery, and if you need a safety mat, to request one. Seriously?! if it's a known danger, provide the mat anyways! We booked 2 rooms. Both ours and our friends had the same view, cost the same, however our room was tiny and bare minimum. Our friends was larger, better appointed and stylish. We paid the same, but our room was crap compared to theirs. Breakfast buffet was generous and good food. Tried the Pub food for dinner and wasn't impressed. Tried a restaurant in town the next night.
Overnattede 2 nætter i september 2023
Svar fra Guest Experience den 2. okt. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff friendliness
The hotel was perfectly acceptable and the staff went about their duties efficiently. But the friendliness that you look for was replaced by a businesslike approach. Thus, at reception as we were on the point of checking in we were given instructions about procedures at dinner and breakfast too rapidly for us to take in what was being said after a drive of a few hundred miles. The person doing this was evidently following instructions rather than thinking about the guests. This typified the general approach of staff throughout our stay.
Overnattede 3 nætter i september 2023
Svar fra Guest Experience den 23. sep. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

6/10 Okay

Mark

Rejste med partner
Synes godt om: Service og personale, faciliteter
Booked a 3 night stay in what was described as a budget room . The room we were given was directly above the kitchen so any chance of a peaceful nights sleep were gone . If it wasn’t the sound of the bottles being emptied into the bottle bank it was the delivery drivers clunking about. Then we were woken just after 6am by the kitchen staff talking on their phones . The room was ok in it’s self , comfy but bathroom was in need of a good clean . Staff were good and food in the hotel was ok only the gluten free options were very limited. Hotel was in a central place in Seahouses so great base for shops or walks along the coast .
Overnattede 3 nætter i september 2023
Svar fra Guest Experience den 23. sep. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed, however, we would always encourage our guests to let us know of anything unexpected, so we have the chance to correct any issues. We hope to welcome you back in the future.

6/10 Okay

Kamani, London

Rejste med partner
Synes godt om: Rengøring, service og personale
Near the sea side and the boat yard...
Overnattede 2 nætter i september 2023
Svar fra Guest Experience den 23. sep. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Fremragende

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely location, professional and friendly staff. Walking distance to Bamburgh castle.
Overnattede 3 nætter i august 2023
Svar fra Guest Experience den 2. okt. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Susan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Didn't like all the dogs in the dining room. They were a definate trip hazard
Overnattede 3 nætter i august 2023
Svar fra Guest Experience den 23. sep. 2023
Thank you for your feedback. We pride ourselves on being a dog loving company and aim to provide a cosy, comfortable and relaxing environment for all guest, with or without dogs. We are sorry you feel we missed the mark, your comments will be reviewed by those relevant and we hope to welcome you back soon.

10/10 Fremragende

alan

Overnattede 3 nætter i august 2023
Svar fra Guest Experience den 23. sep. 2023
Thank you for your rating. See you again soon.

10/10 Fremragende

George

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
👍
Comfy, clean very quaint, friendly staff. Lovely food lots of walking adventures. Couldn’t fault it had a lovely short break no problems at all
Overnattede 3 nætter i august 2023
Svar fra Guest Experience den 2. okt. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 Udmærket

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very pleasant situation, great views, good food, the only problem being too many stairs for this particular couple, and inability to take a proper shower because of the sloping ceiling! We did enjoy our stay, breakfast in particular was excellent. The staff were all very friendly and helpful.
Overnattede 4 nætter i august 2023
Svar fra Guest Experience den 2. okt. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Fremragende

Nicola

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Guest Experience den 2. okt. 2023
Thank you for taking the time to rate us. See you again soon.

4/10 Dårligt

zain

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Guest Experience den 31. jul. 2023
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

8/10 Udmærket

Robert, Ripon

Rejste med familie
Synes godt om: Service og personale
We booked a two-night stay in one of the superior rooms with a balcony overlooking the beer garden and harbour. We found the room was quite clean and the views were very nice. I'm thankful to the staff for remembering my request for a fan for the room, as the weekend was quite warm! We ate breakfast both mornings and had dinner twice at the pub downstairs, and the meals were good, apart from the potato skins special, which was well over done and not very nice. A little more attention to the cleanliness would not go amiss in the pub area. I know it was busy, but the tables weren't as clean as they could be, and the menus themselves were sticky with spills for both evening meals. The staff were friendly, but I think they were spread a bit thin for such a busy weekend. Parking is extremely tight in their small car park, but a nearby public car park was reasonably priced at £6 for 24 hours. I was fortunate enough to get a parking space at the hotel for our second night. We walked out to the gunpowder house at the opposite end of the harbour to watch a stunning sunset over Bamburgh Castle, just a few miles to the northeast.
Overnattede 2 nætter i juli 2023
Svar fra The Bamburgh Castle Inn Team den 29. jul. 2023
Hello there,Thank you for your feedback, it is much appreciated. We hope to see you again in the future!The Bamburgh Castle Inn Team

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 30. jun. 2023
Thank you for your rating. We hope to see you again soon.

6/10 Okay

David

Rejste med partner
Hotel has great location but our room was small semi basement and poor value at £199 bed and breakfast for one night. Suggest you fully check room details with hotel before booking. On site parking limited and chaotic. Food adequate and staff ok but would never visit again.
Overnattede 1 nat i juni 2023
Svar fra Guest Experience den 7. jun. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance.

4/10 Dårligt

Andrew

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The management of arrivals is poor. We were made to feel that we were an inconvenient distraction, as the reception of guests takes place in the Bar, where there were a large number of people waiting to be served drinks ahead of us. At checkout there was no one to confirm receipt of key. Generally staff presented as disinterested and not engaged. The room was reasonable, with somewhat dated decor. However there was no acoustic privacy - people walking past or climbing the adjacent stairs seemed to be in the room, extremely disturbing. The cost of the room was simply not justified, the only redeeming features were, the view of the harbour and a reasonable level of cleanliness. In every other respect the stay was disappointing, and did not justify the cost of the room.
Overnattede 1 nat i maj 2023
Svar fra The Bamburgh Castle Inn Team den 27. maj 2023
Hi there,I am very disappointed you have not enjoyed your stay with us. Trust this is not up to our usual brilliant standards and we hope this will not put you off returning in the future.

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Excellent stay ,good food and service
Overnattede 2 nætter i maj 2023
Svar fra Guest Experience den 4. maj 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Udmærket

jonathon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bamburgh castle
The car park is a reasonable size but if full there is a large one nearby which the BC will reimburse the fee .. well done ! The bar menu was unimpressive and a burger cost £16 ! And was tiny. Breakfast was great. Room was clean and a good size.
Overnattede 2 nætter i april 2023
Svar fra Guest Experience den 4. maj 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

2/10 Forfærdeligt

Fraser

Synes godt om: Rengøring
Very underwhelming for the price. I had seafood linguine at the bar for dinner and it was very ppor and a small portion
Overnattede 1 nat i april 2023
Svar fra The Bamburgh Castle Inn Team den 21. apr. 2023
Hi there,I am very disappointed you have not enjoyed your stay with us. Trust this is not up to our usual brilliant standards and we hope this will not put you off returning in the future.

6/10 Okay

Steven

Overnattede 1 nat i april 2023
Svar fra The Bamburgh Castle Inn Team den 21. apr. 2023
Thank you for your review. We hope to see you again in the future.

8/10 Udmærket

Alison

Overnattede 1 nat i april 2023
Svar fra Guest Experience den 7. apr. 2023
Thank you for your rating. We would love to welcome you back soon.:)

6/10 Okay

Simon

Rejste med partner
Synes godt om: Rengøring, service og personale
Stunning Views, Excellent Staff, Great views, but overpriced for the room
Overnattede 3 nætter i marts 2023
Svar fra Guest Experience den 2. apr. 2023
Thank you for taking the time to share your feedback. It's greatly appreciated and we hope to welcome you back soon.

10/10 Fremragende

William

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superb staff
The only hiccup was a minor flood in the bathroom which was promptly remedied by the staff, who could not have been more helpful and attentive throughout our stay
Overnattede 2 nætter i marts 2023
Svar fra Guest Experience den 7. mar. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Udmærket

Les

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really enjoyed the stay, staff were fantastic hard working and long hours. We had lunch and dinner and the food was lovely but we’re a little disappointed with breakfast. Buffet doesn’t really work for us, had to wait on eggs and the rest breakfast was cold by the time we ate it.
Overnattede 1 nat i februar 2023
Svar fra Guest Experience den 21. feb. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2023
Svar fra Guest Experience den 8. jan. 2023
Thank you for your rating. See you again soon.

6/10 Okay

Deborah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location overlooking the harbour is nice and the staff are excellent, friendly and helpful. Parking is limited and so you struggle to get a space and the food is not good, especially for the prices.
Svar fra Guest Experience den 8. jan. 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Bamburgh Castle Inn.

10/10 Fremragende

Angela

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing New Years break
Seahouses is lovely. The Bamburgh Castle Inn is a great location to stay in the small village by the harbour. It has lovely views from the restaurant/bar area. It was beautifully decorated for Christmas. Staff very friendly and helpful.
Overnattede 3 nætter i december 2022
Svar fra Guest Experience den 8. jan. 2023
Thank you for your kind words. We hope to welcome you back soon.

2/10 Forfærdeligt

Eric

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
The venue is fantastic but spoilt by having to order both food and drinks from the bar, poor selection of fruit and cereals, only one single toaster causing delays, the main breakfast was adequate, but the plates were not hot. Dinner food mundane, Inadequate parking. No mention of the Annex when booking
Overnattede 2 nætter i oktober 2022
Svar fra Guest Experience den 8. nov. 2022
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

8/10 Udmærket

Christopher

Overnattede 3 nætter i oktober 2022
Svar fra Guest Experience den 1. nov. 2022
Thank you for your rating. We hope to see you again soon.

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Guest Experience den 17. okt. 2022
Thank you for your rating. We hope to see you again soon.

8/10 Udmærket

Ann

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Wonderful position could do with a lick of paint
Overnattede 2 nætter i oktober 2022
Svar fra Guest Experience den 14. okt. 2022
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Bamburgh Castle Inn.

10/10 Fremragende

gillian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Seahouses is a fantastic place to stay
Nice hotel right on the harbour front - nice and clean with good staff - food is excellent - lots of interesting places and little villages to visit and see - managed to see what seemed like at least 2 pods of dolphins from Bamburgh castle walls
Overnattede 7 nætter i oktober 2022
Svar fra Guest Experience den 10. okt. 2022
Thank you for your feedback. We would love to welcome you back.

8/10 Udmærket

Verlie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
September break
The room was clean and functional. The hot breakfast food was not very hot. The main menu was not very varied. Although it was helpful to have calories next to each item.
Overnattede 3 nætter i september 2022
Svar fra Guest Experience den 3. okt. 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i september 2022
Svar fra Guest Experience den 30. sep. 2022
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy peasy...
Overnattede 2 nætter i september 2022
Svar fra Guest Experience den 26. sep. 2022
Wow!! Thank you for your review. I know the team would be thrilled to welcome you back to one of our Inn’s.