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Anmeldelser af Palace Hotel, a Luxury Collection Hotel, San Francisco

5 out of 5
Palace Hotel, a Luxury Collection Hotel, San Francisco
2 New Montgomery St, San Francisco, CA

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 677 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 180 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 77 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 36 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 31 af i alt 1001 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i oktober 2019
Svar fra Director of Sales and Marketing den 22. okt. 2019
Dear Guest, thank you for choosing the Palace Hotel, A Luxury Collection Hotel and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Kevin Boland, Director of Sales and Marketing

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot hotel
Flot hotel i en virkelig flot bygning, gode værelser, god beliggenhed, venligt personale, gode service muligheder. Parkering er dog meget dyrt.
Overnattede 3 nætter i august 2019

10/10 Fremragende

Jerrie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property with other than the fact that it’s in a dying city.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Oksana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service. Great hotel, definitely recommend.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Estela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great, clean hotel. Super friendly staff. Valet was a bit pricey but didn't mind since it was only one night. Bar areas were nice. Would definitely be back!
Overnattede 1 nat i maj 2024

8/10 Udmærket

Jeanette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Lorraine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is absolutely beautiful with a lot of history! The rooms are very clean and spacious with comfortable beds! It’s centrally located within walking distance to restaurants and shopping! The staff are friendly and professional and always there to help with your every need! There are several restaurants on property if choose not eat off property. Love love this hotel!
Overnattede 2 nætter i april 2024

10/10 Fremragende

Lana

Synes godt om: Overnatningsstedets tilstand og faciliteter
The property is beautiful, and all staff are friendly and helpful. Will definitely stay here again.
Overnattede 2 nætter i april 2024

10/10 Fremragende

patricia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I've enjoyed another excellent stay at the Palace. Rooms are very comfortable, the pool is great, and staff are wonderful.
Overnattede 4 nætter i april 2024

6/10 Okay

Claire

Overnattede 4 nætter i marts 2024

8/10 Udmærket

sachie

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Brenda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was quiet, and clean. We as a family felt safe. The employees were all very helpful. The parking was very convenient and our cars were secure
Overnattede 1 nat i april 2024

10/10 Fremragende

danee m

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Literally the best hotel I’ve ever stayed at! It’s super clean, nice, classy, and the staff was so sweet! I wish our stay had been longer! I can’t wait to go back!
Overnattede 1 nat i april 2024

10/10 Fremragende

Reina

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The staff was extremely friendly and very accommodating. My husband and I took my son and his two friends see a concert. The front desk was helpful with locating a restaurant near the venue For my husband and I to have dinner while the kids were at the concert.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Adrienne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful historic hotel, great service.
Overnattede 1 nat i april 2024

8/10 Udmærket

masha, boca raton

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel is OK understaffed in terms of management The hotel is understaffed Management and security take a very long time to respond, they have rowdy guests, Drunken parties at all hours of the night, and no control...
Overnattede 3 nætter i april 2024

10/10 Fremragende

kulwant

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful rooms very comfortable
Overnattede 1 nat i april 2024

10/10 Fremragende

Tina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with lots of amazing architecture. Rooms are elegant and comfortable, really nice bed. Lovely stay all around.
Overnattede 1 nat i april 2024

8/10 Udmærket

Nydia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved this hotel:)
Overnattede 1 nat i marts 2024

10/10 Fremragende

Abhijeet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Sue, Oakland

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel.
Overnattede 1 nat i april 2024

10/10 Fremragende

ARTIKA

Overnattede 4 nætter i marts 2024

8/10 Udmærket

Nicole

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
The room had an odd smell to it
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jason

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good value and location in the heart of SF
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Amber

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very accommodating and friendly staff, rooms were clean and comfortable beds!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Kimberley

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Many aspects of the property are exceptional - such as the dining spaces, the room, cleaning, and front desk help. My only feedback is regarding coffee and WIFI. Coffee makers provided in each room. You can hide them away in the cabinets but please provide them in room. The person working the cafe downstairs (not open until 6am) is unfriendly and I was not aware of the free coffee for guests until I checked out. Also I don't think you should nickle and dime customers on the WIFI at such a nice establishment.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Ryan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just a great stay all around. From facility to staff it’s my new go to SF hotel moving forward.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

jessica

Overnattede 1 nat i marts 2024

10/10 Fremragende

Ramesh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall room was nice and staff was helpful. When it got busy for breakfast, staff tried to mange the busi-nesss but it overall not handled well. Overall experience was positive.
Overnattede 1 nat i marts 2024

10/10 Fremragende

LeSonia

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a beautiful luxery property :)
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Sean

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The police harassed and assaulted me and kicked me oit of a paid room. Refund needed.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 20. mar. 2024
Thank you for your feedback. The safety of our guests and associates is a major priority for us. When a guests conduct interferes with our other guest's enjoyment, we will take action as we did in this case to rectify the situation. Regardless of how one books our hotel a standard of conduct is expected from each of our guest. A refund will not be issued in this case.

10/10 Fremragende

Deborah

Rejste med familie
Synes godt om: Rengøring, service og personale
Everything was lovely we were just disappointed that the hot tub wasn't working during our stay.
Overnattede 7 nætter i marts 2024

10/10 Fremragende

Edwin

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the staff members showed us the mezzanine where Garden Court is overlooking. Beautiful place and great staff.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Sergio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with amazing amenities and very friendly staff.
Overnattede 2 nætter i marts 2024

6/10 Okay

RODESSA DELROSARIO

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel itself is gorgeous. Room was smaller than expected and a little outdated. The receptionist that assisted us was nice. Things I didnt like during my stay: (1) VALET PARKING - Crowded & not organized as expected (2) SPA’s not working (3) Water pool was cold
Overnattede 1 nat i marts 2024

6/10 Okay

Rajessah

Rejste med familie
Pool was too cold and the jacuzzi wasn’t working. If the amenities are not working, it would have been nice that we were informed so we could have stayed somewhere else.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Remia, Carlsbad

Overnattede 1 nat i marts 2024

10/10 Fremragende

Toni, La Crescenta

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property and wonderful stay.
Overnattede 2 nætter i marts 2024

6/10 Okay

Jeremy

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Given the ratings, I was disappointed. The room was dark and charmless. The hotel was large and had a conference going on so the common areas were closed for private groups and crowded.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Phillip

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Xiaoxue

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024

10/10 Fremragende

Shuhei

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very courteous and customer oriented check in response.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Kathleen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is beautiful love the bar (The Pied Piper) and room service was fast and delicious
Overnattede 1 nat i februar 2024

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the hotel. Area around hotel sketchy. I understand the problems but too many mental health and drug issues visible on Market and surrounding area. Hotel staff was uniformly terrific.
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Albert Fook gay

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good atmosphere
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Paul

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
PROS: Beautiful room and building overall. Very clean. Very luxe. comfy bed and pillows. lovely marble-appointed bathroom. Great rainfall shower. Excellent location for downtown. CON: The only con was the quite audible sound coming into the room from the hallways. Might have something to do with the thin hall carpeting and 1.5" gap under the door.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Rosamaria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
absolutely stunning property, attentive staff. Perfect location!
Overnattede 3 nætter i februar 2024