Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your time with us.We are truly sorry for the lack of a refrigerator in your room and the temperature issue you encountered. Our guests' comfort is of utmost importance to us, and we regret that we fell short of your expectations. We understand that the absence of air conditioning made your stay uncomfortable, especially with the soaring temperatures. We apologize for any discomfort caused.We regret to hear that the ventilation provided by the three fans was insufficient in alleviating the heat. It is disappointing to learn that we were unable to provide a more suitable solution. Please be assured that we will thoroughly investigate the matter to ensure that appropriate measures are taken to prevent such occurrences in the future.Furthermore, we apologize for the limited window opening and the difficulties you faced when seeking assistance from our reception. Our team strives to provide prompt and effective solutions to our guests' concerns, and we apologize if we did not meet your expectations in this regard. Your feedback will be shared with our reception staff to address the issue and improve our service.Regarding the food, we are sorry to hear that it did not meet your expectations. We continually strive to offer a diverse and delicious dining experience for our guests, and we regret that we did not meet your taste preferences on this occasion. Your feedback will be shared with our kitchen team to make the necessary improvements.Once again, we deeply apologize for the inconveniences you encountered and appreciate your honest feedback. We value your patronage, and we hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Please feel free to reach out to our management directly if there is anything else we can assist you with. Thank you for bringing these matters to our attention.Warm regards,

Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. Please accept my apologies that we did not meet your expectation on this occasion. I do hope we have the opportunity to welcome you back again in the future. Sincerely,

Sandra Lamentamos sinceramente escuchar sobre su experiencia en nuestro hotel Mercure. Queremos disculparnos por cualquier inconveniente que haya surgido durante su estadía.Es decepcionante saber que encontró a nuestro personal poco amigable y que recibió información incorrecta sobre el desayuno y los horarios. También lamentamos el error en la facturación del desayuno, especialmente si ya estaba incluido en el precio de su reserva. Tomaremos medidas para abordar estas preocupaciones y mejorar nuestros servicios de recepción y atención al cliente.Agradecemos sus comentarios y valoramos la oportunidad de mejorar. Tenga la seguridad de que compartiremos sus elogios con Mina de Recepción por la mañana por su amabilidad.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia más satisfactoria.

Dear Jin Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay at our countryside hotel and found our staff helpful, polite, and friendly. It's also great to know that you appreciated our facilities.We appreciate your suggestions regarding room modernization, including the addition of USB charging points and bedside cabinets, as well as updates to the bathroom. Your comments are invaluable as we continually strive to improve our guests' experience.We look forward to welcoming you back for another pleasant stay in the future.Best regards,

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Beverly Thank you for bringing the issues with the bathroom to our attention. I apologize for any inconvenience you experienced due to the need for repairs to the tub, sink, and tiling.Please be assured that we are addressing these maintenance concerns promptly. Your feedback is valuable in helping us improve our facilities and guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Best regards,

Dear Stephen It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Elizabeth Thank you for your kind feedback. We are thrilled to hear that our hotel was an excellent choice for you and that you found our location convenient, our staff friendly and helpful, and our dining options satisfactory.We look forward to welcoming you back in the future and providing you with another enjoyable stay.Best regards,

Dear Malcolm Thank you for your kind words! We're delighted to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back again soon. If you need anything else or have any further comments, please don't hesitate to reach out. Safe travels!

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome y

Dear Ashfeka Thank you for your kind words! We strive to ensure every guest feels valued and appreciated during their stay. We're delighted to hear that our staff made your experience memorable. We hope to have the pleasure of welcoming you back soon! If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know.

We're sincerely sorry to hear about the discomfort you experienced during your stay. Your feedback is invaluable, and we apologize for falling short of your expectations. Please rest assured that we will address these issues immediately to prevent any inconvenience to future guests. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. If there's anything we can do to make it up to you or if you have any further feedback, please don't hesitate to reach out to us directly.

Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future.

Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future.

Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team. We very much look forward to welcoming you back again in the near future.

Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team and be better time. We very much look forward to welcoming you back again in the near future.

Dear Lisa We sincerely apologize for the inconvenience you experienced during your stay regarding the condition of the sink, rusty fixtures, and the insufficient water pressure in the shower. Maintaining high standards of cleanliness and comfort is paramount to us, and we regret that we fell short in this instance. Your feedback is invaluable, and we will immediately address these issues to ensure they are rectified promptly. Please accept our apologies for any disruption to your stay, and we appreciate your understanding. Should you choose to stay with us again, we will make every effort to exceed your expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.

Dear Justin Thank you for your feedback. We're pleased to hear that you found your stay comfortable overall. However, we apologize for any disappointment regarding the freshness of our restaurant food and the limitations of our Wi-Fi service. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve the quality of our offerings. We understand the importance of reliable Wi-Fi for our guests, and we will work to enhance our connectivity to better accommodate your needs. If you decide to stay with us again, please feel free to reach out to our staff with any concerns, and we'll do our best to address them promptly. We appreciate your patronage and hope to have the opportunity to serve you better in the future.

Dear Karen Thank you for sharing your feedback with us. We're delighted to hear that you found our staff warm, welcoming, and helpful; providing excellent service is always our priority. However, we apologize for any inconvenience caused by the noise from the room above. Your comfort is important to us, and we appreciate your suggestion regarding soundproofing. We will certainly look into this matter to ensure that all our guests can enjoy a peaceful and restful stay. If you decide to stay with us again, please don't hesitate to let us know if there's anything we can do to make your experience more comfortable. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fraser

Dear Erin Thanks for the positive review looking in hosting you again

Dear Shelia Thanks for sharing your review we hope to see you again soon.

Dear Marica e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Nigel Thanks for the positive review looking forward in hosting you again

Dear Michelle e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Kenneth e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Anthony e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear David Ian We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Samantha Thank you so much for taking the time to share your delightful feedback! We're thrilled to hear that you found our rooms comfortable and clean, and that the extra touches like chocolates and biscuits added to your overall experience.It warms our hearts to know that you enjoyed the festive snacks and mulled wine in the reception area. Creating a warm and welcoming atmosphere for our guests, especially during special occasions, is always a priority for us.Our staff takes great pride in providing friendly and attentive service, and we're delighted that it contributed to your positive stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything else you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know.Warm regards,

Dear Gillian We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Sophie Thanks for the positive review wishing you merry xmas

Thank you for providing additional details about your situation. I understand that the late departure time further complicates matters. I appreciate your understanding as we navigate our policies.I want to express my sincere sympathy for the challenges you faced and the need to leave later than planned. I recognize that this may have added to the overall difficulty of the situation.I want to express my regret that we couldn't accommodate your refund request. As mentioned, our policies are influenced by factors such as third-party bookings and preplanned arrangements based on occupancy and furthermore, I understand you checked out while after 11pm. Please know that our decision was not intended to cause any inconvenience but rather reflects our commitment to maintaining fairness and consistency in our policies.I thank you for your understanding.

Dear Louisa Thanks for the review wishing you a merry xmas

Dear Daniel We sincerely apologize for the inconvenience and frustration caused by the room allocation issue during your friends' stay. It is disheartening to hear that despite your efforts in pre-allocating the rooms, there was a discrepancy upon their arrival.Your commitment to ensuring a smooth experience for your friends and their families is greatly appreciated, and we understand how important it is for everyone to have the accommodations they expected, especially after a festive event.We apologize for any confusion caused by the miscommunication between your pre-allocated room assignments and the actual room assignments provided upon check-in. This is certainly not the level of service we aim to deliver, and we take this matter very seriously.We will thoroughly investigate what went wrong in the room allocation process and take corrective measures to prevent such incidents in the future. We value your feedback, and it will serve as a valuable tool for improvement in our service.To make amends for the inconvenience caused, we would like to offer our sincere apologies and ask for an opportunity to discuss this matter further. If you could provide more details or contact our customer service, we would appreciate the chance to address your concerns and make things right.Once again, we apologize for falling short of your expectations, and we thank you for bringing this matter to our attention.Warm regards,

Dear James Dear James We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. Please accept our sincerest apologies for falling short of your expectations.We deeply regret the extended wait during check-in and the lack of a warm welcome. This is certainly not reflective of the level of service we aim to provide. We're also sorry to hear about the issues with the room, including the shortage of pillows, the worn-out decor, and the malfunctioning amenities. Your detailed comments will be shared with our team to address and rectify these issues promptly.It is disheartening to learn about the challenges you faced in reaching our staff, both at reception and the bar. This is not the level of service we aspire to deliver, and we will investigate the lapses in communication that led to these problems.We're glad to hear that the hot water and heated towel rail met your expectations, but we understand that the overall experience fell short of what you deserve. Please be assured that your comments will be thoroughly reviewed, and corrective measures will be taken.We would like the opportunity to make amends for your experience. If you could provide us with more details or contact our customer service, we would appreciate the chance to address your concerns and regain your trust.Once again, we sincerely apologize for the shortcomings during your stay. We value your feedback and will use it to improve our services moving forward.Warm regards,

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you so much for your wonderful feedback! We're delighted to hear that you are regular customers and appreciate your loyalty. It's fantastic to know that our hotel's location suits your needs, especially for visiting family in Tunbridge Wells, and that our proximity to the major road network is convenient for you.We take pride in providing well-equipped rooms, and we're thrilled to learn that you found them to be better than a Hilton you stayed in the previous night, even at a higher price! Your satisfaction is our top priority, and we appreciate your positive remarks about our facilities.While we acknowledge that the hotel has a bit of a dated charm, we are constantly working to enhance our offerings and provide a comfortable and enjoyable experience for our guests. Your feedback is invaluable, and we look forward to welcoming you back on your future visits.If there's anything specific you'd like to share or if you have any special requests for your next stay, please feel free to let us know. We truly value your patronage, and it's guests like you that make our efforts worthwhile.Safe travels, and we can't wait to host you again soon!Warm regards,

Dear Derek Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with our restaurant staff, and that the service, especially from the breakfast team, exceeded your expectations.Your kind words are truly appreciated, and we will make sure to pass on your compliments to our dedicated team members. We strive to provide a memorable and pleasant stay for all our guests, and it's always rewarding to know when we've succeeded.If there is anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Thank you once again for choosing our hotel!

Thank you for bringing your concerns to our attention, and we apologize for the inconveniences you experienced during your stay.We regret that the room temperature was not up to your satisfaction and that the AC and portable heating were not functioning properly. Your feedback is important, and we will address these issues promptly to ensure they do not recur.We apologize for any inconvenience caused when obtaining a replacement heating unit, and we appreciate your patience in resolving the matter with our reception.Regarding the pricing of dinner, we're sorry to hear that it did not meet your expectations. We value your feedback on this matter and will review our pricing structure to ensure that it aligns with the value we aim to provide.We appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future and offer you an improved and more comfortable experience.If there are additional details you'd like to share or discuss further, please feel free to contact our management team.Warm regards,

We sincerely apologize for any disturbances caused by noise from the person above you. Your comment about soundproofing is valuable, and we will certainly take it into consideration as we work to improve our accommodations.We appreciate your positive remarks and are pleased that, despite the noise concern, you had an overall enjoyable experience with us. Should your travels bring you back to the area, we would be delighted to welcome you again and strive to make your stay even more comfortable.Thank you for choosing our hotel, and we look forward to the opportunity to host you again in the future.

Thank you for sharing your experience with us! We're thrilled to hear that you found our staff to be really nice and enjoyed the fantastic breakfast.We apologize for the inconvenience of the room being too hot; your feedback is valuable, and we'll certainly look into ways to improve the temperature control for our guests.It's wonderful to know that, overall, you had a positive experience with us. We greatly appreciate your recommendation and look forward to the opportunity to welcome you back for another enjoyable stay.If there's anything specific you'd like us to address for your next visit, please feel free to let us know. We appreciate your feedback, and it helps us continually enhance our services.

Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team. Dear Rosemary We very much look forward to welcoming you back again in the near future.Sincerely,