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Anmeldelser af Motel 6 Rochester, NY - Airport

2 out of 5
Motel 6 Rochester, NY - Airport
1273 Chili Ave, Rochester, NY

Anmeldelser

5,6
Bedømmelse på 10 − Fremragende. 115 af i alt 897 anmeldelser" "
Bedømmelse på 8 − Udmærket. 183 af i alt 897 anmeldelser" "
Bedømmelse på 6 − Okay. 204 af i alt 897 anmeldelser" "
Bedømmelse på 4 − Dårligt. 168 af i alt 897 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 227 af i alt 897 anmeldelser" "

6,0/10

Rengøring

6,6/10

Service og personale

4,4/10

Faciliteter

5,4/10

Overnatningsstedets tilstand og faciliteter

4,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Joseph

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First floor hallway smelled like pot.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Adeel

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were friendly. The locating was easy to get to. The main lobby was nice. But the room was completely opposite. The lamp, outlets, lights, blinds, chair and tables were so nasty that I didn’t even want to touch it. The bathroom was so nasty we didn’t even use it. I checked out the next day. This hotel needs to be demolished and rebuilt.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Rick

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Theresa

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024

4/10 Dårligt

Vashti

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk clerk (young lady) had very rude attitude. Walked away during our conversation. Another person in the lobby (empty, no seating) also remarked on the clerk's attitude in dealing with her. The cleaning staff was very helpful.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Paul

Rejste i en gruppe, Rejste med kæledyr
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
First thing, I wanted two queen beds and they didn’t have any by the time we got there so we had to share a bed. Second, there wasn’t even shampoo or conditioner. I’m super disappointed- feels like I spent $150 for a $50 hotel room.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Dan

Rejste med partner, Rejste med kæledyr
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The whole building was full of smoke smell. The ice machine was not working. The room we stay had broken window curtain and beeping smoke detector. It may be the worst Motel 6 in US.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

diana

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property is dirty and outdated. Employees were loud and argumentative.
Overnattede 1 nat i maj 2024

6/10 Okay

Kimberly

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

james f

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Walked in to bags of garbage in the hallway security door broken, no toilet paper in room' loud neighbors and no phone to complain
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Maribel

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property outside looks great the rooms are terrible old, broken curtains broken lamp shades dirty room carpet Briken tiles in room 227. Bad experience.
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Kimberly

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not cleaned rooms and bathrooms
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Barbara Lorraine

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No cleaning, bathroom had mold. Shuttle didn't go to hospital.
Overnattede 7 nætter i maj 2024

4/10 Dårligt

Barbara

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
No cleaning, clean towels. Mold in bathroom,
Overnattede 6 nætter i maj 2024

4/10 Dårligt

Staci

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Check-in was good - the staff seemed nice. When we got into the room the first thing I noticed was the smell - not good. Lots of stains on the carpet and looks like it hadn’t been vacuumed. I went downstairs to ask for an extra pillow and was told they don’t do extra pillows. She said what we got is it which was 4 total pillows for two double beds. There’s 3 of us in the room so a couple of extra would have been ideal. Also thinking this hotel isn’t in the best area. We picked it for its proximity to the airport but we had a very odd encounter with another guest at the front desk while down there asking for pillows. Would recommend spending a few extra bucks to go somewhere a bit nicer if you can.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Joselito

Overnattede 1 nat i april 2024

10/10 Fremragende

Meleen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The gront desk staff were exceptional thsnk you
Overnattede 1 nat i april 2024

8/10 Udmærket

Chauncey

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
everything was good
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Breeonna

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This stay was horrible! If I wasn’t so upset I would’ve left when I came to the hotel after going out I would’ve gotten a refund for the room. There were roaches crawling around, I had to call a friend and have them let me stay at their house. This was a horrible experience. This place should be shut down!!!
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Onterio

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Never again
Overnattede 1 nat i april 2024

8/10 Udmærket

Dana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was lovely and very accommodating. Very prompt shuttle service
Overnattede 1 nat i april 2024

10/10 Fremragende

Jason

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was very helpful and understanding when flight was delayed until the middle of the night. A good experience.
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Yunus

Rejste med familie
Synes ikke om: Service og personale
We had made the hotel reservation 3 months before the April 8th Solar eclipse in Rochester. We confirmed the reservation three days before by directly calling the hotel. They said the reservation was valid. When we reached the hotel at night on April 7th, they said that we will have to pay three times the reservation rate if we need the room. When we tried to reason with them, they refused us the hotel room and called the security to kick us out of the hotel. They were very rude at the front desk. That was a clear case of price gouging. They told on our face, they were charging all the other customers a much higher price also. You can see lot of similar complains in the reviews. We will never stay at a Motel 6 hotel in Rochester, or at any other locations. Very rude and terrible customer service.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Gary

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This motel should be condemned! Totally unacceptable conditions: filthy broken furniture with cigarette burns, room door locks nonfunctional, dead cockroach on the wall. Stay away and sleep in your car! Also the motel does not honor your reservation. They did not honor the price on my reservation and doubled the amount saying that they raised prices the day before my reservation. Expedia refunded my extortion money. You have been warned!!!
Overnattede 1 nat i april 2024

10/10 Fremragende

Tomas, Vega Baja

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good!
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Tracy

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I made a reservation in December for this hotel for the weekend of the eclipse. I confirmed my reservation by calling the hotel twice, including two days before I expected to check in. When I tried to check in, I was told that as of that day (4/6), the rooms were $200 a night. The total for my reservation was $262 so I would have to pay $600 if I wanted to keep my reservation. Luckily, Expedia was able to move us to another hotel. The rep that helped me tried to get this Motel 6 to honor the reservation, but they refused. This Motel 6 has now charged me $91.20, which I'm assuming is for either canceling or no-showing. They're awfully greedy for what is a pretty terrible property. If you're considering staying here, google this hotel first.
Overnattede 3 nætter i april 2024

6/10 Okay

Linda

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The neighborhood had broken glass on the sidewalks. Cracks in the ceiling. WiFi did not work anywhere but in the lobby. No hairdryers. No shampoo or conditioner in the room. We were upcharged over $100 when we checked in because of the eclipse.
Overnattede 3 nætter i april 2024

2/10 Forfærdeligt

Jimmy

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I'm not satisfie what i paid for i want a refund back
Overnattede 1 nat i april 2024

8/10 Udmærket

Christian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasant Stay.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Karen

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Heat and toilet did not work…. 19 degrees outside.
Overnattede 1 nat i februar 2024

6/10 Okay

larry

Overnattede 1 nat i februar 2024

4/10 Dårligt

Edward L

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Place needs work.
Overnattede 3 nætter i december 2023

6/10 Okay

José

Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Kevin D

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place should not be open. The building should be condemned. Very old building. In need of much repair.
Overnattede 3 nætter i december 2023

2/10 Forfærdeligt

Parag

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Never go there
Horrible experience. Extremely disappointing. Staff , service, room everything was horrible.
Overnattede 1 nat i november 2023

8/10 Udmærket

Yahaira

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

4/10 Dårligt

Matthew

Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Michael

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No towels and dirty
Overnattede 1 nat i november 2023

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was “fine”. Nice service at the front desk, getting a ride to the airport was wonderful, and was fine for the one nights sleep. Would not recommend for a longer stay than that.
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Tasha

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty drug addicts in hallway with needle in their arm. Lady at front desk had no customer service skills. Headboard was on the bed with roaches everywhere, then they switched our room, but it was dirty as well. I left awaiting a refund now. I wouldn't let a homeless person live there. Building needs to be demolished.
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Thomas

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel staff were helpful and friendly.
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Kevin

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property had a severe roach infestation. I switched rooms 3 times hoping for a difference, but each room had same roach issue. I left and manager refunded my money, which i haven't received yet.
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Donna

The room reeked of cigarette smoke, even though I booked a nonsmoking room The TV wouldn’t work, and they wouldn’t fix it and refused to give me a different room claiming the motor was fully booked THE PARKING LOT WAS EMPTY 😵‍💫 The Wi-Fi didn’t work And the PHONE was not hooked up…AT ALL 😡 Will NEVER stay there again
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Charleca

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's had roaches and they didn't have any supplies
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Brandon

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Filthy
With in 2 minutes of walking into the room we found 2 roaches running around the room. Asked for a refund and the front desk refused. Had to go find and pay for a second hotel.
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Bruce

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Price ok. Room disgusting . Roaches everywhere, would rathee sleep in my car. Front desk only offered another room. As if the bugs aren't everywhere
Overnattede 1 nat i oktober 2023

6/10 Okay

James

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Needed place to stay. Ok for price.
Overnattede 2 nætter i oktober 2023

2/10 Forfærdeligt

JULIO, SAN JUAN

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is in very conditions.
Overnattede 3 nætter i oktober 2023

10/10 Fremragende

Ricky

Synes godt om: Service og personale, værelsets komfort
Overnattede 2 nætter i oktober 2023

2/10 Forfærdeligt

Joseph

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel did not have a nonsmoking room, though we booked nonsmoking. We refused a smoking room. (The lobby itself smelled of stale smoke.) We pushed back, politely, but the hotel had no nonsmoking room for us. We found a room elsewhere.
Overnattede 1 nat i oktober 2023