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"So let’s start with the good stuff. The hotel certainly looks great and the location is perfect for exploring the historic parts of Berat. The rooms were quaint and the breakfast decent. But the positive review unfortunately stops here…. The staff was, well uninspired must be the word, and we felt like we were “in their way” most of the time. Examples: We had coffee and water on the terrace (which is great) but could not pay by credit card as the amount was “to small”, any souvenirs shop would gladly accept card payment for smaller amounts. We lacked toilet paper which required multiple requests and more than an hour before we could finally pick it up ourself from the reception. There must have been a paper shortage as the toilets at the restaurant was also out! And a mess. Staff was taking up tables in the shade on the terrace, on staircases etc for smoking, sitting in the waiting area of the reception chatting and ogling us when we went by etc. Our rooms were not turned down either. A great hotel on paper, but found lacking unfortunately…. "