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Anmeldelser af Holiday Inn Express & Suites Port Huron, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Port Huron, an IHG Hotel
2021 Water Street, Port Huron, MI

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 297 af i alt 433 anmeldelser" "
Bedømmelse på 8 − Udmærket. 98 af i alt 433 anmeldelser" "
Bedømmelse på 6 − Okay. 17 af i alt 433 anmeldelser" "
Bedømmelse på 4 − Dårligt. 12 af i alt 433 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 433 anmeldelser" "

9,2/10

Rengøring

9,4/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kelvin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were excellent. Very nice room. Hotel very clean. Only thing wrong was the elevator was out of service. The front desk was trying to get us a room on first floor. We declined and kept original room on 2nd floor. I'd recommend a stay here. We'll be sure to stay here again.
Overnattede 1 nat i maj 2024
Svar fra Jennifer K. den 27. maj 2024
Thank you, Kelvin!

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Jennifer K. den 27. maj 2024
Thank you, Ryan!

8/10 Udmærket

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Jennifer K. den 27. maj 2024
Thank you, Nicole!

10/10 Fremragende

Jessica

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Smooth experience. Very kind staff. Room was spacious and clean. Would definitely stay here again.
Overnattede 1 nat i maj 2024
Svar fra Jennifer K. den 4. maj 2024
Thank You, Jessica!

10/10 Fremragende

Nancy

Overnattede 1 nat i maj 2024
Svar fra Jennifer K. den 27. maj 2024
Thank you, Nancy!

6/10 Okay

richard

Rejste med familie
Synes godt om: Service og personale
Property looks like it has been remodeled a lot. It was okay but nothing spectacular. Breakfast was good, lots of choices so not a continental type. Staff was very friendly.
Overnattede 1 nat i april 2024
Svar fra Jennifer K. den 27. apr. 2024
Thank you, Richard.

10/10 Fremragende

Lisa

Synes godt om: Overnatningsstedets tilstand og faciliteter
My hotel stay was really nice. The night manager was so helpful in assisting me. She made signs that she posted in the front lobby for the Miss Michigan USA Contestants. That was so thoughtful and kind of her. 👸
Overnattede 2 nætter i april 2024
Svar fra Jennifer K. den 21. apr. 2024
Thank you, Lisa! it was our pleasure to have you!!

10/10 Fremragende

Jody

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
From check in with staff Rhonda, breakfast with staff Marie and check out with Staff Jennifer - this stay was excellent. It was so nice to see such positive customer service all under one roof. It was a great place.
Overnattede 1 nat i april 2024
Svar fra Jennifer K. den 21. apr. 2024
Thank you, Jody! We really enjoyed having you stay with us!

10/10 Fremragende

LeAsha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beds were so comfortable
Overnattede 1 nat i april 2024
Svar fra Jennifer K. den 15. apr. 2024
Thank you, LeAsha!

10/10 Fremragende

Sheilla

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly, Rhonda made us feel welcome immediately. Found a half eaten candy bar under the bed 😂 but otherwise clean and quiet.
Overnattede 1 nat i april 2024
Svar fra Jennifer K. den 7. apr. 2024
Thank You, Sheilla!

10/10 Fremragende

Timothy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great hotel with fantastic staff. Very clean in a nice quiet area and it over looks the boat docks. Nice hot showers and a surprisingly heated pool! Breakfast was also really nice for options. Would stay again!
Overnattede 1 nat i april 2024
Svar fra Jennifer K. den 7. apr. 2024
Thank You, Timothy! We will look forward to having you stay with us again!

6/10 Okay

Mary

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
We really did enjoy our stay! The staff was amazing and so helpful. The rooms was very clean we loved that. The pool was so warm and they have the pool area heated like a sauna! Was amazing. Our only downside was the carpets in thenstair cases was very very dirty and smelled bad. We emptied the trash can in our room to notice it was very sticky and filthy underneath and was just covered by a extra bag. We was on the 3rd level and the floor in the halls was very unsteady and lumpy. Makes you feel a tad uneasy as if you might fall through. We didnt though! The front check in area was well updated, they just need to update the rest. The breakfast was hot and plentiful. It was delicious. We would definitely return, just wish they would work on those things.
Overnattede 1 nat i marts 2024
Svar fra Jennifer K. den 1. apr. 2024
Thank you, Mary. Your comments were shared with our Staff and we are looking into replacing flooring. thank you for your Candid review.

10/10 Fremragende

Shane

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 1 nat i marts 2024
Svar fra Jennifer K. den 9. mar. 2024
Thank You, Shane!

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good experience,both treadmills not working only negative
Overnattede 1 nat i februar 2024
Svar fra Jennifer K. den 9. mar. 2024
Thank You, Tom!

8/10 Udmærket

David

Overnattede 1 nat i februar 2024
Svar fra Jennifer K. den 13. feb. 2024
Thank you, David!

10/10 Fremragende

Reva Love

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Jennifer K. den 5. feb. 2024
Thank you, Reva!!

10/10 Fremragende

Johnnie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the bed quality and the friendly staff..
Overnattede 1 nat i januar 2024
Svar fra Jennifer K. den 15. jan. 2024
Thank you, Johnnie!

10/10 Fremragende

Kerry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Jennifer K. den 13. feb. 2024
Thank you, Kerry!

10/10 Fremragende

fred

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Jennifer K. den 8. dec. 2023
Thank you, Fred!

10/10 Fremragende

NANCY

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Jennifer K. den 8. dec. 2023
Thank you, Nancy!

10/10 Fremragende

Darcy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A little gem in Port Huron. Very pleasant person at reception, and check-in was efficient. The room was spacious with a lovely view of the marina out back.
Overnattede 1 nat i november 2023
Svar fra Jennifer K. den 24. nov. 2023
Thank You, Darcy! It was our pleasure to have you!

8/10 Udmærket

Heather

Overnattede 1 nat i oktober 2023
Svar fra Jennifer K. den 19. nov. 2023
Thank you Heather!

10/10 Fremragende

Bryon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would recommend this property if Catching the train as well as for shopping in the area. As well a Cracker Barrell Restaurant is just a few feet away. Bobbi at the front desk arranged a cab for us for early morning departure to train station as well.
Overnattede 1 nat i oktober 2023
Svar fra Jennifer K. den 26. okt. 2023
Thank you, Byron!

10/10 Fremragende

ARBEN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really nice place to spend 1-2 nights
Overnattede 1 nat i oktober 2023
Svar fra Jennifer K. den 22. okt. 2023
Thank you So Much!!

10/10 Fremragende

Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a lovely, very clean property with water views in the back. The breakfast service had many tasty options. The staff was exceptionally friendly and efficient. I wish I could give the staff more than 5 stars!
Overnattede 1 nat i oktober 2023
Svar fra Sincerely, Ashleigh Property GM den 20. okt. 2023
Thank you for such a great review! We are so glad to hear you enjoyed your stay with us!

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Jennifer K. den 10. okt. 2023
Thank You, Steve!

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Jennifer K. den 1. okt. 2023
Thank You very Much, David!

8/10 Udmærket

terry

Rejste med partner
Synes godt om: Service og personale, faciliteter
front lobby clean and welcoming floorbcarpets badly in need of change hall windows are filthy room is clean and large receptionisrpt at front desk friendly and helpful
Overnattede 1 nat i september 2023
Svar fra Jennifer K. den 17. sep. 2023
Thank you for your Feedback! Carpets to be replaced soon.

10/10 Fremragende

Steven

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Jennifer K. den 14. sep. 2023
Thank you, Steven!

10/10 Fremragende

Cathi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Jennifer K. den 6. sep. 2023
Thank You, Cathi!

10/10 Fremragende

Sharon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shooing trip
Very friendly man at check in. I had requested not the ground floor and had called the hotel to ask about that. I mentioned to the girl that the last time we stayed there we had a view of the bridge which the grandkids loved so she made sure we had a room with a great view. Internet didn’t work the greatest
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 1. sep. 2023
Thank you very much for taking the time to share your experience about your recent stay with us. I am delighted that you enjoyed your visit and very pleased with the high rating of our services and facilities.

10/10 Fremragende

Leslie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is so nice, friendly and helpful
Overnattede 2 nætter i august 2023
Svar fra Jennifer K. den 30. aug. 2023
Thank You, Leslie!!

4/10 Dårligt

Peter

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was right across the border. Very convenient for international trip.
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 29. aug. 2023
I would like to apologize to you failing to meet your expectations. We strive to make each stay as pleasant and comfortable as possible.

6/10 Okay

richard

Synes godt om: Service og personale, værelsets komfort
Disapointed
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 16. aug. 2023
We are very Sorry that we failed to meet your expectations, Richard.

4/10 Dårligt

Gloria

Rejste med partner
Synes ikke om: Faciliteter
The cleaning ladies left cleaning rag on floor. No soap in bathroom to wash hands. The price we paid for this crappy room was too much($262) I thought 💭I was paying less for it
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 16. aug. 2023
Dear Gloria, We are very sorry to hear that we failed to meet your expectations. i will share your review with our cleaning staff as we strive for improvement. Thank you.

10/10 Fremragende

Bethany

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Jennifer K. den 16. aug. 2023
Thank you, Bethany!

8/10 Udmærket

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 13. aug. 2023
Thank you, Tracy!

2/10 Forfærdeligt

Jeffrey

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 13. aug. 2023
Apologies that we failed to meet your expectations.

10/10 Fremragende

barbara, Ingersoll

Rejste med partner
Synes godt om: Faciliteter
I stayed here because we saw the marina in pics, there was only rotten wooden docks. The pool was not open. This was all very disappointing. However the room and hotel was very well kept. The breakfast was as wonderful.
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 11. aug. 2023
Thank you For Your Feedback, Barbara!

10/10 Fremragende

RODNEY

Overnattede 2 nætter i august 2023
Svar fra Jennifer K. den 12. aug. 2023
Thank You, Rodney!!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel, reasonably priced. Surrounding area not so nice.
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 11. aug. 2023
Thank you so Much!

10/10 Fremragende

Deb

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Understanding that there were many construction workers staying at this location, the elevator floor was in rough condition. But other than that, the hotel was great!
Overnattede 1 nat i august 2023
Svar fra Jennifer K. den 8. aug. 2023
Thank you for Understanding! Come back and Stay with us Soon!

4/10 Dårligt

Angela

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Stains in the carpets everywhere. The staircase felt like you could fall through a step at anytime, very crappy for the expensive price. Staff were very nice, but will not be back to this one again.
Overnattede 2 nætter i juli 2023
Svar fra Jennifer K. den 8. aug. 2023
I am sorry to hear you were disappointed in your stay with us. Carpets will be replaced soon.

10/10 Fremragende

Emily

Overnattede 1 nat i juli 2023
Svar fra Sincerely, Ashleigh Property GM den 23. aug. 2023
Thank you for your review!

8/10 Udmærket

Duane

Rejste med familie
Synes godt om: Service og personale, faciliteter
Bathroom floor wasn’t clean.
Overnattede 1 nat i juli 2023
Svar fra Jennifer K. den 30. jul. 2023
Sincere Apologies, Duane. Thank you for staying with us, I will share your concern with Housekeeping.

4/10 Dårligt

Mandi

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The Expedia reviews for this hotel are wildly inaccurate. The hotel was dirty and didn't seem to be cleaned regularly (spills on the floor and spiderwebs in hallways that were there the whole time). The room smelled like mold/mildew. People walking around above and in hallways was extremely loud. The bed seemed clean, but was not very comfortable. Overall our experience at this hotel did not meet the expectations set by the rating on Expedia!
Overnattede 3 nætter i juli 2023
Svar fra Jennifer K. den 28. jul. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Carpeting in the Hallways are due to be replaced.

10/10 Fremragende

Bonneville, ROCKFORD

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean rooms and helpful staff, always a pleasure to deal with, never had any problems and I stay frequently.
Overnattede 1 nat i juli 2023
Svar fra Jennifer K. den 24. jul. 2023
Thank you So Much! It's our Pleasure!!

10/10 Fremragende

Paulette

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a fresh, friendly hotel. From check in to check out the staff were pleasant and eager to help. When we first arrived we were given a room. When we went into our room and was looking into going out for dinner we realized that the adjoining room had a small child in it - now don’t get me wrong we don’t mind children but we were not wanting have kids around. Neal the manager quickly looked into changing our room to a quieter area of the hotel- and we were so thankful after a long day in the car. The rooms were bright and welcoming. The pool was a bit warmer then I would like but it was a nice place to get some exercise. The bed was comfortable and we slept well. Check out was a breeze . We will keep this place in mind on our next trip through Michigan.
Overnattede 1 nat i juli 2023
Svar fra Jennifer K. den 24. jul. 2023
We really appreciate all your Kind Feedback! Hope to see you next time you are in the Area!!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top notch stay!
Hospitality was fantastic and the amenities were terrific for a family with kids. Photos don’t do it justice! Lovely outdoor space overlooking the water. Pool water was so warm we could have swam all day! Excellent breakfast (minus all the styrofoam). Would happily stay again!
Overnattede 1 nat i juli 2023
Svar fra Jennifer K. den 19. jul. 2023
Thank you So Much!! We appreciate your Fantastic Review!!!

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Jennifer K. den 18. jul. 2023
Thank you So Much!!