Many thanks for complimenting the Team, they really are special. Disappointed to hear about your experience at breakfast. We pride ourselves on our food and service. Breakfast is busy but it should have been well organised with a manager greeting at the door and the team members each having a small section each to look after. The reason that the poached eggs are served from the kitchen is that they do not keep well under heat and need to be served french - we use really nice organic eggs. We just think that queuing to toast your own bread is wrong and that it is better served to the table fresh. I would urge you to give the hotel and our breakfast another try. hope to have the opportunity to welcome you back Kind regards Andrea Stancato Direttore/Manager

Dear Mr Kristian, Many thanks for your kind review! Best Regards

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at Mercure Palermo Centro Andrea Stancato General Manager

Grazie per il tempo che ci ha dedicato nello scrivere il Suo giudizio sulla nostra struttura, Spero possa essere presto nostro gradito ospite al Mecure Palermo Centro Cordiali Saluti

Dear Joshua,Thank you ever so much for your glowing review! We are thrilled to hear that you had such a wonderful experience during your stay with us.Your review brighten our day and serve as motivation for our team to continue providing exceptional service to all our guests.We greatly appreciate your feedback and look forward to the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Andrea StancatoDirettore / Manager

Cher clientMerci beaucoup d'avoir pris le temps de partager votre expérience positive dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que vous avez trouvé nos installations à votre goût.Nous apprécions vraiment de recevoir des commentaires positifs comme le vôtre, car ils nous encouragent à continuer à offrir un service de qualité et des expériences mémorables à tous nos clients.Nous espérons sincèrement vous accueillir à nouveau dans le futur et rendre votre prochain séjour tout aussi agréable et confortable.Cordialement,

Thanks for the feedback,Best regards

Dear GuestThank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay with us and found our facilities to your liking.We truly appreciate receiving such positive feedback as yours, as it encourages us to continue delivering quality service and memorable experiences to all our guests.We sincerely hope to welcome you back in the future and make your next stay just as enjoyable and comfortable.Warm regards,

Dear GuestThank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay with us and found our facilities to your liking.We truly appreciate receiving such positive feedback as yours, as it encourages us to continue delivering quality service and memorable experiences to all our guests.We sincerely hope to welcome you back in the future and make your next stay just as enjoyable and comfortable.Warm regards,

Dear GuestThank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay with us and found our facilities to your liking.We truly appreciate receiving such positive feedback as yours, as it encourages us to continue delivering quality service and memorable experiences to all our guests.We sincerely hope to welcome you back in the future and make your next stay just as enjoyable and comfortable.Warm regards,

Dear GuestThank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay with us and found our facilities to your liking.We truly appreciate receiving such positive feedback as yours, as it encourages us to continue delivering quality service and memorable experiences to all our guests.We sincerely hope to welcome you back in the future and make your next stay just as enjoyable and comfortable.Warm regards,

Thanks for the feedback, your opinion is important for us. Best regards

Dear GuestThank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay with us and found our facilities to your liking.We truly appreciate receiving such positive feedback as yours, as it encourages us to continue delivering quality service and memorable experiences to all our guests.We sincerely hope to welcome you back in the future and make your next stay just as enjoyable and comfortable.Warm regards,

Dear GuestThank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay with us and found our facilities to your liking.We truly appreciate receiving such positive feedback as yours, as it encourages us to continue delivering quality service and memorable experiences to all our guests.We sincerely hope to welcome you back in the future and make your next stay just as enjoyable and comfortable.Warm regards,

Gentile ospite,Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti.Cordiali saluti,

Grazie per aver condiviso la sua esperienza presso il nostro hotel Mercure Palermo Centro.Per quanto riguarda la colazione, ci dispiace che non abbia incontrato le sue aspettative. Desideriamo informarla che i dolci sono preparati dalla nostra pasticceria interna, garantendo freschezza e qualità. Inoltre, il pancarrè è fornito da Mulino Bianco, una marca rinomata per la sua eccellenza. Il pane viene acquistato da un panificio locale, assicurando un prodotto fresco e genuino.Prendiamo molto sul serio i feedback dei nostri ospiti e valuteremo attentamente le sue osservazioni per migliorare ulteriormente la qualità e la varietà della nostra colazione. Ci auguriamo che ci dia un'altra opportunità per dimostrarle la nostra dedizione a offrire un servizio di qualità e un'esperienza indimenticabile.Cordiali saluti,

Dear Mr. Mark,Thank you for bringing to our attention the issues you encountered during your recent stay. We sincerely apologize for the inconvenience caused by the malfunctioning air conditioning and safe in your room.Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Please be assured that we are addressing these issues promptly to ensure that such incidents do not recur.We would appreciate any additional details you can provide about your experience at guestrelation@mercurepa.com, so that we can investigate the matter thoroughly and take appropriate corrective measures.In the meantime, we understand the frustration these inconveniences may have caused and would like to extend our sincere apologies. If there's anything specific we can do to make amends for the inconvenience, please do not hesitate to let us know.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Filippo GambinoCustomer service manager

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your perfect 5* rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your perfect 5* rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your perfect 5* rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Gentile Andrea,Innanzitutto, desidero esprimere la mia sincera gratitudine per aver condiviso la sua opinione sulla sua recente esperienza presso il nostro hotel. Siamo dispiaciuti di apprendere che il suo soggiorno non ha soddisfatto completamente le sue aspettative e ci teniamo a scusarci per qualsiasi disagio abbia potuto riscontrare.Prendiamo seriamente ogni feedback e le sue osservazioni sono fondamentali per migliorare i nostri servizi. Vorremmo approfondire la sua esperienza per capire meglio come possiamo fare meglio. Se le è possibile, potrebbe fornirci ulteriori dettagli via email a guestrelation@mercurepa.comRiconosciamo che ci sono aspetti su cui dobbiamo concentrarci per garantire un'esperienza più positiva ai nostri ospiti, e lavoreremo diligentemente per apportare miglioramenti. Speriamo di avere l'opportunità di accoglierla nuovamente in futuro e dimostrarle che prendiamo sul serio i commenti dei nostri ospiti.La ringraziamo per la sua comprensione e le porgiamo i nostri più cordiali saluti.Distinti saluti,Andrea Stancato Direttore

Gentile Vladimir,La ringraziamo molto per le sue gentili parole. Siamo lieti che abbia apprezzato la professionalità del nostro servizio, dall'accoglienza fino al termine del suo soggiorno. La soddisfazione dei nostri ospiti è la nostra principale priorità, e ci fa piacere sapere di aver contribuito positivamente alla sua esperienza. Speriamo sinceramente di poterla accogliere nuovamente in futuro e restiamo a disposizione per ogni sua necessità. Grazie ancora e cordiali saluti

Gentile Fausto,La ringraziamo molto per le sue gentili parole. Siamo lieti che abbia apprezzato la professionalità del nostro servizio, dall'accoglienza fino al termine del suo soggiorno. La soddisfazione dei nostri ospiti è la nostra principale priorità, e ci fa piacere sapere di aver contribuito positivamente alla sua esperienza. Speriamo sinceramente di poterla accogliere nuovamente in futuro e restiamo a disposizione per ogni sua necessità. Grazie ancora e cordiali saluti

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a wonderful experience and truly appreciate your rating.It's always a pleasure to receive feedback that reflects our commitment to providing excellent service. We are dedicated to maintaining these high standards and ensuring that our guests have memorable stays.We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or any suggestions you have, feel free to share. Your insights are invaluable to us.Once again, thank you for choosing us, and we hope to have the pleasure of hosting you again soon.Best regards,Filippo GambinoCSM

Gentile Alessio,La ringraziamo molto per le sue gentili parole. Siamo lieti che abbia apprezzato la professionalità del nostro servizio, dall'accoglienza fino al termine del suo soggiorno. La soddisfazione dei nostri ospiti è la nostra principale priorità, e ci fa piacere sapere di aver contribuito positivamente alla sua esperienza. Speriamo sinceramente di poterla accogliere nuovamente in futuro e restiamo a disposizione per ogni sua necessità. Grazie ancora e cordiali saluti

Gentile Giuseppe,La ringraziamo molto per le sue gentili parole. Siamo lieti che abbia apprezzato la professionalità del nostro servizio, dall'accoglienza fino al termine del suo soggiorno. La soddisfazione dei nostri ospiti è la nostra principale priorità, e ci fa piacere sapere di aver contribuito positivamente alla sua esperienza. Speriamo sinceramente di poterla accogliere nuovamente in futuro e restiamo a disposizione per ogni sua necessità. Grazie ancora e cordiali saluti