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Anmeldelser af Red Roof Inn & Suites Oxford

2 out of 5
Red Roof Inn & Suites Oxford
138 Elm Street, Oxford, AL

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 184 af i alt 661 anmeldelser" "
Bedømmelse på 8 − Udmærket. 193 af i alt 661 anmeldelser" "
Bedømmelse på 6 − Okay. 147 af i alt 661 anmeldelser" "
Bedømmelse på 4 − Dårligt. 60 af i alt 661 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 77 af i alt 661 anmeldelser" "

7,4/10

Rengøring

8,0/10

Service og personale

6,4/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Nicole

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
For a motel the room was clean and comfortable bed.
Overnattede 2 nætter i maj 2024
Svar fra Sashauna RediResponse Specialist den 26. maj 2024
Dear Nicole,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES OXFORD. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Udmærket

MIAOYAN

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Their last check in time ends at 11pm, but I got there around 4am, and the front desk was able to greet us with nice smile
Overnattede 1 nat i maj 2024
Svar fra Sashauna RediResponse Specialist den 18. maj 2024
Dear Miaoyan,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES OXFORD. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Fremragende

Dennis

Overnattede 1 nat i april 2024
Svar fra Jeremy-FD den 23. maj 2024
Thank you were glad you enjoyed your stay with us!

2/10 Forfærdeligt

Dawn

Rejste med familie, Rejste med partner, Rejste med kæledyr
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very sketchy area. Couldn’t park in parking lot with a trailer. Door to room was bent and cracked opened at the bottom from someone kicking it inn Loud music randomly playing all night.
Overnattede 1 nat i april 2024
Svar fra Jeremy-FD den 29. apr. 2024
Were sorry you didn't enjoy your stay parking can be a bit of an issue luckily, we have the open lot next door, but we would prefer guests to be able to park on property but unfortunately not always possible, the door issue has been addressed did the door lock properly? and if there was a disturbance please let staff know there is always someone on property to help with any need that may arise

6/10 Okay

Linda

Synes godt om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Jeremy-FD den 26. apr. 2024
If you have the time any insight on an issue you had would be much appreciated as were always trying to do better, Thank You

10/10 Fremragende

Deborah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very clean, friendly helpful staff
Overnattede 2 nætter i april 2024
Svar fra Sashauna RediResponse Specialist den 25. apr. 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN & SUITES OXFORD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful staff and the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Dårligt

Chuck

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter
The room was not very clean at all, mirrors behind the jacuzzi tub had stuff all over it and the tub was dirty. The couch was all stained up from who knows what and the tv wouldn’t even work.
Overnattede 1 nat i marts 2024
Svar fra Staff den 27. mar. 2024
Were sorry to hear after the fact you had issues with your, room we do our very best to make sure everything is rite for our guests and it seems we failed this time, if you stay with us in the future regardless of the time please let staff on property know of any issues big our small so we can take care of them as we know after traveling you're ready to relax and that's very hard to do when there is an issue, we have already brought this to the attention of staff so these kinds of problems do not arise in the future. Thank You

6/10 Okay

Paul Holloway

Rejste med familie
Stayed for a fishing tournament. The parking lot was difficult to park my boat in with no electrical hookups outside. I had to use my generator to charge my batteries.
Overnattede 2 nætter i marts 2024
Svar fra Staff den 26. mar. 2024
Yes, we are sorry about that this is older property, and the parking can be an issue we try our best to manage it, but some things are beyond our control.

4/10 Dårligt

Angie

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking was horrible.never got a spot in front of room. Toilet overflowed, front office gave him a plunger, didn't call maintenance or anybody to come check the toilet . When we checked out ,went to get our $50;,deposit .the lady said ""someone peed through the comforter,, mattress cover,and the mattress ""!! . I told her there's no way, only myself and husband stayed there. My husband only one slept in bed,I slept on loveseat because it was a lot firmer for my back. My husband asked to b showed this . Went back to room ,they had stripped bed already, he looked,nothing on mattress, l if there was anything,it was a stain. That's a lot to go through a comforter,a mattress cover and a mattress!! Told the lady "obviously y'all need the $50 more than I do . Go ahead and keep it. . . We will never patronize this hotel again!
Overnattede 3 nætter i februar 2024
Svar fra Linton Rediresponse Specialist den 5. mar. 2024
Dear Angie,Thank you for telling us about your recent visit to RED ROOF INN & SUITES OXFORD. It's regrettable to read that you had a less pleasant experience due to the issue with the toilet and the concern you brought up hindered your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

2/10 Forfærdeligt

Kaylene

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gross
There were so many messed up things here. False advertisement. BUGS...NOT CLEAN...NO Phone...NO BREAKFAST....NO COFFEE...POOR PARKING....NO AMMENTIES..I Hate THIS PLACE
Overnattede 1 nat i februar 2024
Svar fra Carla RediResponse Specialist den 23. feb. 2024
Dear Kaylene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Oxford. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the lack of cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Dårligt

John

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
not clean on the mattress is not clean
Overnattede 1 nat i februar 2024
Svar fra Sashauna RediResponse Specialist den 8. feb. 2024
Dear John,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. Please accept our sincerest apologies for the situation you described regarding the lack of cleanliness. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Udmærket

Kedric

Rejste med partner
Synes godt om: Rengøring, service og personale
Liked the room was clean and updated
Overnattede 1 nat i januar 2024
Svar fra Nishaye RediResponse Specialist den 1. feb. 2024
Hello Kedric, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Oxford. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Udmærket

William

Overnattede 1 nat i januar 2024
Svar fra Xao RediResponse Specialist den 10. jan. 2024
I appreciate the time that you took to share your sentiments with us, William. Our team at the Red Roof Inn & Suites Oxford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 Forfærdeligt

David

Rejste med familie
The tv didn’t work in the room and no one was at front desk had to stay in a quiet room
Overnattede 1 nat i oktober 2023
Svar fra Chevanese RediResponse Specialist den 24. okt. 2023
Dear David,Thank you for your recent review of your stay at the Red Roof Inn & Suites Oxford. The situation you described is regarding the TV not working and the absent of the front desk clerk is disheartening, and I sincerely apologize for your experience. To uphold our company’s high standards your encounter will be shared with management to ensure your satisfaction.Thank you again for sharing your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Swipe left
Pictures are deceiving. Super sketch area. Dark. Homeless man with masking tape wrapped around paper towels on legs, walking a dog . Room wreaked of weed. No shower curtain. Black boot prints on floor. Door looked like it had been kicked in at some point and was ragged. Front desk said they had new housekeeping. Well, they need a new line of work. Offered different room. Meh, shower curtain at least and no odor, but still nowhere near what description from booking. Offered refund and we couldn't get out of there fast enough. Trust your gut. Pay more. Run the other way. Trust me.
Overnattede 1 nat i oktober 2023
Svar fra Chevanese RediResponse Specialist den 12. okt. 2023
Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn & Suites Oxford did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Udmærket

Kedric

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
The hotel is needs updating on the outside , but the rooms were just renovated and very clean . Staff was very professional and polite .
Overnattede 2 nætter i oktober 2023
Svar fra Abigail RediResponse Specialist den 11. okt. 2023
Hello Kedric,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. It is pleasing to read that your stay was clean and you found the staff professional and polite. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist

4/10 Dårligt

rebecca

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 2 nætter i september 2023

4/10 Dårligt

Mickael

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We weren’t there for a long stay, however the room wasn’t really clean. Someone’s belongs from the last stay (dirty socks) was still in the room. The toilet was stopped up as well. You get what you pay for so I’m not surprised.
Overnattede 1 nat i september 2023
Svar fra Abigail RediResponse Specialist den 25. sep. 2023
Hello Mickael,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. You indicated that your stay was hindered due to the uncleanliness of the room and the issue you described with the toilet. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

6/10 Okay

Victor

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It was down a alley. Not a very good area. A Circle K and a Waffle House were in walking distance. No free breakfast! Only 2 towels, 2 hand towels & 2 wash clothes. It was clean! Just not a very good area. I would never stay there again! The staff were very nice and helpful.
Overnattede 2 nætter i august 2023
Svar fra Chirell Rediresponse Specialist den 21. aug. 2023
Dear Victor,Thank you for providing us with details about your stay at the Red Roof Inn & Suites Oxford. I’m thrilled to read your kind words about our clean location, nice and helpful staff. Please accept our most sincere apologies for the concerns you described regarding the area where we reside, no breakfast and the amount of towels and wash clothes received. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

4/10 Dårligt

emily

Synes ikke om: Rengøring
Not a fan. Walked into my room then immediately slipped and fell on a soaking wet floor. Asked the front desk about it, apparently housekeeping mopped very late and nobody felt the need to warn me about it or post any signage. I didn’t want an explanation, I wanted an apology.
Overnattede 1 nat i august 2023
Svar fra Gabrielle RediResponse Specialist den 13. aug. 2023
Dear Emily,We are sorry to hear your recent experience at the Red Roof Inn & Suites Oxford did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle RediResponse Specialist

6/10 Okay

Jimmy

Rejste med familie og småbørn
Will not stay there again.
Overnattede 1 nat i juli 2023
Svar fra Toni-Ann RediResponse Specialist den 6. aug. 2023
Hello Jimmy, Thank you for taking the time to complete our guest survey. Myself and the staff are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-AnnRediResponse Specialist

2/10 Forfærdeligt

Ashlie

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Never again
There was flies in the bathroom, moldy smell which caused breathing problems, shower curtains smells like urine
Overnattede 2 nætter i juli 2023
Svar fra Sashauna Red Roof Management den 25. jul. 2023
Dear Ashlie,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Oxford. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I was saddened to read that your stay fell short of your expectations due to the flies you reported, the moldy smell you encountered and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Fremragende

Stacy

Synes godt om: Service og personale
Overnattede 1 nat i juli 2023

10/10 Fremragende

Dennis

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was perfect from checkin to comfort
Overnattede 1 nat i juli 2023
Svar fra Sashauna Red Roof Management den 21. jul. 2023
Dear Dennis,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 5/5 score. I was thrilled to see everything was perfect from check in to comfort. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Udmærket

Alonzo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Abigail RediResponse Specialist den 19. jul. 2023
Hello Alonzo,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Oxford and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were excellent- especially night clerk Jeremy who assisted me with parking my truck and trailer
Overnattede 1 nat i juli 2023
Svar fra Sashauna Red Roof Management den 13. jul. 2023
Dear Thomas,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 5/5 score. I will make sure to share your comments regarding the excellent service you received from Jeremy with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Fremragende

KYLE, Atlanta

Overnattede 1 nat i juli 2023

10/10 Fremragende

Nathan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Double bed, desk, sofa, plenty of outlets-very comfortable room.
Overnattede 1 nat i juni 2023
Svar fra Abigail RediResponse Specialist den 28. jun. 2023
Hello Nathan,Thank you for taking the time to tell us about your stay at the Red Roof Inn and Suites Oxford. I'm happy that your stay was comfortable. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

8/10 Udmærket

Keith

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff, room was clean and quiet
Overnattede 1 nat i juni 2023
Svar fra Abigail RediResponse Specialist den 27. jun. 2023
Hello Keith,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Oxford. It is rewarding to see that you found the staff friendly, the room clean and the stay quiet. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

6/10 Okay

Ronald

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Motel was in convenient location. Room in poor maintenance repair
Overnattede 2 nætter i juni 2023
Svar fra Abigail RediResponse Specialist den 27. jun. 2023
Hello Ronald,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. We appreciate your comments. You indicated that you were unsatisfied with the upkeep of the room. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

2/10 Forfærdeligt

Susan

Synes ikke om: Rengøring
Overnattede 1 nat i juni 2023
Svar fra Abigail RediResponse Specialist den 27. jun. 2023
Hello Susan,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn & Suites Oxford. I'm disappointed to see that your stay was less than satisfactory that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

8/10 Udmærket

Latonya

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023
Svar fra Sashauna Red Roof Management den 27. jun. 2023
Hello Latonya,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Udmærket

amber

Overnattede 1 nat i juni 2023
Svar fra Sashauna Red Roof Management den 11. jul. 2023
Hello Amber,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Forfærdeligt

Julie

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was dirty old nasty, sheets and comforters were stain, floor dirty, sink vase cracked, the bed was horrible my shoulder and leg was aching from the mattress, and it felt like something was biting me. You should not have this place for an option. It wasn’t cheap for a motel. The doors were hard to close.
Overnattede 1 nat i maj 2023
Svar fra Sashauna Red Roof Management den 29. maj 2023
Dear Julie,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the bathroom doors being hard to close, the cracked sink vase and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Fremragende

Don

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient...not a lot of room for parking
Overnattede 1 nat i maj 2023
Svar fra Tianna RediResponse Specialist den 23. maj 2023
Hello Don,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Oxford. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna RediResponse Specialist

8/10 Udmærket

Shannon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a good experience
Overnattede 2 nætter i april 2023
Svar fra Antonio,RediResponse Specialist den 23. maj 2023
Dear Shannon,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES OXFORD. It's great to hear that you had a good experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 Forfærdeligt

Mark

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Disgusting rooms and property. Walked in room and turned around and walked out and checked out and left. Chose to drive four hours home at midnight instead of staying there. Horrible experience.
Overnattede 1 nat i maj 2023
Svar fra Tianna RediResponse Specialist den 19. maj 2023
Hello Mark,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Oxford. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the appearance of our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In the future, should you encounter any issues with us, please contact the front desk in an effort to ensure your satisfaction in real time.The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

2/10 Forfærdeligt

William S.

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not fit to stay in. We left and found another hotel. A complete crap hole! They need to burn it down
Overnattede 1 nat i maj 2023
Svar fra Sashauna Red Roof Management den 11. maj 2023
Dear William,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the upkeep of the hotel not to your liking is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Udmærket

Justin

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale
We had a good stay for 2 nights. Nice budget friendly 2 Star stay. Nothing really was a problem. The front counter staff was very friendly. The pool area was pretty nasty to look at all weekend.
Overnattede 2 nætter i maj 2023
Svar fra Tianna RediResponse Specialist den 9. maj 2023
Hello Justin, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Oxford. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's good to read that you were pleased with the friendliness of our front desk staff. However, I do apologize for the uncleanliness of the pool area as you described. We hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna RediResponse Specialist

8/10 Udmærket

Deondra

Overnattede 1 nat i maj 2023
Svar fra Sashauna Red Roof Management den 10. maj 2023
Hello Deondra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Oxford and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Udmærket

Hazel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2023
Svar fra Sashauna Red Roof Management den 1. jun. 2023
Hello Hazel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Fremragende

Shannon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Tianna RediResponse Specialist den 4. maj 2023
Hello Shannon,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Oxford appreciate your 10/10 score following your stay. I'm so pleased to see that you enjoyed your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

6/10 Okay

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Online pictures were misleading
Overnattede 2 nætter i april 2023
Svar fra Tianna RediResponse Specialist den 25. apr. 2023
Hello Robert, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Oxford. The encounter you described to have had with us is truly regrettable. It saddens me to read that the appearance of the property was not to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to read that we did not accomplish this with your visit. Please allow me to express my sincerest apologies for any inconvenience caused. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will choose to stay at any of our other Extended Stay Hotels location in the future. Sincerely, Tianna RediResponse Specialist

10/10 Fremragende

Suzanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ok place
Very comfortable,. Nothing fancy. Was very expensive because of NASCAR race
Overnattede 1 nat i april 2023
Svar fra Tianna RediResponse Specialist den 25. apr. 2023
Hello Suzanne,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Oxford. I am glad to read that you were pleased with the comfortable of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Tianna RediResponse Specialist

10/10 Fremragende

Melissa

Overnattede 1 nat i april 2023
Svar fra Sashauna Red Roof Management den 15. maj 2023
Hello Melissa,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Fremragende

CHARLES

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2023
Svar fra Samantha RediResponse Specialist den 14. apr. 2023
Thank you for your positive rating, Charles. Myself and the staff at the Red Roof Inn & Suites Oxford were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Samantha RediResponse Specialist

2/10 Forfærdeligt

Hope, Cleveland

Overnattede 1 nat i marts 2023
Svar fra Sashauna Red Roof Management den 23. apr. 2023
Hello Hope,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Fremragende

Jarvis

Rejste i en gruppe
Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Oshane RediResponse Specialist Red Roof den 24. mar. 2023
Hello Jarvis,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN & SUITES OXFORD appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRediResponse SpecialistRed Roof Inn - RedRoof

8/10 Udmærket

Dale F

Overnattede 3 nætter i marts 2023
Svar fra Sashauna RediResponse Specialist den 11. apr. 2023
Hello Dale,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

8/10 Udmærket

Pamela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All the basics
Basic amenities , clean - perfect for our one night stsy
Overnattede 1 nat i marts 2023
Svar fra Dannielle Rediresponse Specialist den 5. mar. 2023
Dear Pamela,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, basic amenities present and the other great encounters you had. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Rediresponse Specialist