Hoteller i Nordkysten ved Sydney

"Our recent experience at Glenferrie Lodge revealed a stark contrast between its advertised features and the actual hostel-like conditions we encountered. This establishment, cleverly listed on platforms like Hotels.com, masquerades as a lodge or hotel, but it falls short of these expectations. The first two room types openly declare shared bathrooms and toilets, providing a glimpse into the basic hostel setup. However, the real let-down occurs when considering the third, seemingly more upscale option. To our dismay, the shared nature of bathrooms and toilets is conspicuously absent from the headline. Guests are led to believe otherwise, only discovering this crucial detail after navigating through multiple clicks, or at check in. Very disappointing. Adding to the disappointment is the lack of cleaning and room service policy. Room refreshes services occur only once every four days, a frequency that raises questions about the “hostel’s" commitment to guest comfort. This practice is below industry standards and significantly diminishes the overall guest experience. Certainly not worth a 4-star rating. Finally, a particularly disheartening incident unfolded when we requested an early breakfast bag due to an early flight and checkout, we had already paid for breakfast. Regrettably, our expectations were met with a mere piece of toast bread, emphasising the “hostel’s” lack of consideration for guest needs. This minimal effort raises serious concerns about the overall quality."