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Anmeldelser af The Shelburne Sonesta New York

4 out of 5
The Shelburne Sonesta New York
303 Lexington Avenue, New York, NY

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 727 af i alt 1379 anmeldelser" "
Bedømmelse på 8 − Udmærket. 357 af i alt 1379 anmeldelser" "
Bedømmelse på 6 − Okay. 149 af i alt 1379 anmeldelser" "
Bedømmelse på 4 − Dårligt. 82 af i alt 1379 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 64 af i alt 1379 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

7,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Rasmus

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Big disappointment
The Hotel was VERY worn down, and not very clean. We had blood on our blanket for two days (not our own) - there were days where there was no cleaning. The rooftop was closed - the staff was not that helpful. Overall a huge disappointment! And we will not come again. The location was great though
Overnattede 6 nætter i juli 2022

8/10 Udmærket

Jette

Synes godt om: Rengøring, værelsets komfort
Perfect location
We had a really great stay back the the Shelburne where as always the doormen er the ones making a huge difference - Deniz was the reason we came back and he took good care of us and the same did Dave. The location is absolutely fantastisk and most things are within walking distance. We booked through hotels.com where I have Gold status but we never got offered any od the amenties that comes which that. The second last day of our stay our room wasn’t cleaned even though we were out been 11 a.m and 3 p.m. The restaurant that was on the ground floor (Rare) had been closed unfortunately and the rooftop bar was under renovation. With that said we would most likely come back again even though price and value for money really didn’t match this time around!
Overnattede 11 nætter i april 2022

10/10 Fremragende

steve

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place. Convenient, clean and friendly!
Overnattede 2 nætter i april 2024

10/10 Fremragende

Alex

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely staff, big rooms, good location.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were friendly and it was convenient to get stound
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Lisa, we're thrilled to hear that The Shelburne Sonesta New York provided you with a comfortable stay. Our exceptional team members are always at hand to offer a friendly experience and easy access to the city's attractions. The restaurant will open soon, and we are excited about the upcoming Rooftop launch in summer 2024. We'd be delighted to welcome you back for another pleasant visit.

6/10 Okay

cara

For the first night, I was given a small and fairly unclean room. The chair was even broken! I complained to the manager the next morning and was moved to a much nicer room on the same floor for the second night.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Cara, it's regrettable to hear about your initial experience regarding your room cleanliness and maintenance. It's encouraging, however, to learn our manager was able to assist with a room change to enhance your stay. We appreciate your patience and your feedback will guide us in our continual efforts to refine our services. We hope for the chance to deliver the full quality experience you deserve in the future.

10/10 Fremragende

Ekaterine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice upgrade. Excellent service.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Ekaterine, it's delightful to read about your positive experience at The Shelburne Sonesta New York. We're pleased you appreciated your upgrade and found our service to be exceptional. We're also excited to share about our upcoming restaurant opening and look forward to the debut of our rooftop in Summer 2024. We hope to welcome you back soon to experience these new additions.

10/10 Fremragende

Joshua, Plainville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful staff; pride of ownership and service; some of the best hospitality and accommodation in the City.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Joshua, it's a delight to know that you had an exceptional experience at The Shelburne Sonesta New York. We're thrilled that our team members and dedication to service left such a positive impression. Our unique dining experiences await their reopening dates and we can't wait to bring them into your stay next time you visit. Appreciate your recognition of our hospitality and accommodations. Looking forward to your return.

10/10 Fremragende

MARCO, Orlando

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hotel is very well located and very easy to walk around NYC. Staff were outstanding always making sure to greeting when we were getting in or out. I can't say too much about the room because we were privileged to be upgraded to a penthouse apartment which was pretty remarkable for us...
Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Marco, we're overjoyed to hear you enjoyed your experience at The Shelburne Sonesta New York. We pride ourselves on our convenient location and our team members' exceptional service. It's wonderful to know you appreciated the upgrade to our premium penthouse apartment. We're eager to welcome you back, perhaps in time for the opening of The Shelburne Rooftop or The Shelburne Restaurant!

6/10 Okay

Tom

If you’re booking this hotel, it’s got to be because of its location. Everything else is just about average.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 24. apr. 2024
Tom, it's true our establishment is well-situated, and many guests enjoy this aspect. We're grateful for your constructive feedback and continually strive to elevate guest experiences. The upcoming openings of our restaurant and rooftop features will certainly enhance our offerings. Thank you for choosing us, we hope to welcome you back in the future to experience these improvements.

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
AMAZING! Coming back in summer!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Heather, it's wonderful to hear you had an amazing stay at The Shelburne Sonesta New York! We are thrilled to know you're planning to return in the summer and we eagerly look forward to making your visit just as memorable.

10/10 Fremragende

Nitzan, Danville

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Free bottle water
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Thank you for this wonderful review, Nitzan!We're excited to know your time at The Shelburne Sonesta New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!

10/10 Fremragende

Sandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 1 nat i april 2024
Svar fra Customer Service den 18. apr. 2024
Sandra, it's delightful to hear your appreciation for The Shelburne Sonesta New York's excellent location. We hope that you'll return to try the restaurant when it's opened and the rooftop when it's completed. Thank you for sharing your thoughts, and we await your return.

10/10 Fremragende

Dick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very accommodating and helpful
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Dick, it's wonderful to hear how helpful and accommodating you found the Shelburne Sonesta New York. We are equally excited about the restaurant reopening and the rooftop's expected opening. Your kind words are appreciated and we're excited about the opportunity to serve you again in the future.

10/10 Fremragende

Nitzan, Danville

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Nitzan, thank you for noticing The Shelburne Sonesta New York's advantageous location. We're delighted you appreciated it. As you mentioned, our on-site restaurant will soon be open, and we're eagerly awaiting the unveiling of our rooftop venue in 2024. We look forward to welcoming you back in the future.

10/10 Fremragende

Laura

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff here are all very helpful and cheerful. The room we stayed in was comfortable and everything was fine.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 18. apr. 2024
Laura, it's wonderful to know that you found the team members at The Shelburne Sonesta New York to be helpful and cheerful. We're equally thrilled that your stay was comfortable. We're excitedly awaiting the opening of the Shelburne Restaurant and the anticipated Rooftop in summer 2024. We hope to host you again in the near future for you to experience this.

10/10 Fremragende

Jane, Louisville

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was great. Room was much bigger than expected for New York. Area was nice, but no dining or shopping nearby. Restaurant next door opens 4/18/24. Will be a great addition. Front desk staff and bellmen were so friendly, fun and helpful. Would definitely go back.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Jane, it's delightful to hear that you enjoyed your stay at The Shelburne Sonesta New York and found the room size to your liking. We appreciate your compliments about our friendly and helpful team members at the front desk and bell service. Thank you for your patience about the dining options, we're excited about the new restaurant and the rooftop that are coming in the summer of 2024. We're eagerly awaiting your return.

10/10 Fremragende

Theresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and convenient location
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Theresa, thank you for recognizing The Shelburne Sonesta New York's advantageous location and cleanliness. We're thrilled to hear you had a great stay. As a note for your future visits, we're excited to announce that our new restaurant and rooftop are opening in the summer of 2024. We look forward to hosting you again.

10/10 Fremragende

Guillaume

Overnattede 4 nætter i september 2023
Svar fra Customer Service den 15. apr. 2024
Thank you for the fantastic rating, Guillaume!It's outstanding you had such a wonderful experience at The Shelburne Sonesta New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Udmærket

San

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Esta muy bien ubicada y las habitaciones tienen un muy buen tamaño. Muy buena noticia que un restaurante va a abrir al lado. Unico comentario, revisar el estado de los muebles de madera.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 13. apr. 2024
San, gracias por compartir tu reseña. Es fantástico saber que apreció nuestra ubicación bien ubicada y nuestras amplias habitaciones en The Shelburne Sonesta New York. Nos complace compartir que nuestro nuevo restaurante y azotea estarán disponibles en el verano de 2024. Tomamos sus notas sobre el estado de los muebles de madera que estamos considerando y nos aseguraremos de que cada detalle de nuestras habitaciones cumpla con nuestros estándares de excelencia.

8/10 Udmærket

berrin

Synes godt om: Rengøring, service og personale
S
Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. apr. 2024
Berrin, it's great to hear you've stayed with us at The Shelburne Sonesta New York. We noticed your mention of breakfast. We sincerely apologize if this was an inconvenience. The great news, however, is that our exciting new restaurant and rooftop will be opening in summer 2024. We hope you'll consider a return stay with us then as we'd love to have you experience these great new additions.

10/10 Fremragende

stephen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I find the staff great at this place. It's very convenient and a quieter location that closer to midtown. I stay there every visit to nyc!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 11. apr. 2024
Stephen, the Shelburne Sonesta New York team is thrilled to be your go-to choice for your New York City visits! We're delighted to hear you value our excellent colleagues and convenient, serene setting. We appreciate your loyalty and look forward to delivering more exceptional experiences on your future stays. In addition, we're excited to inform you that our new restaurant and Rooftop will be opening in the summer of 2024, which we hope will further enhance your visits.

10/10 Fremragende

Kyle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love staying here
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 10. apr. 2024
Thanks for sharing this perfect rating, Kyle!We're thrilled to hear you enjoyed your stay at The Shelburne Sonesta New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Fremragende

Kristicia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 8. apr. 2024
Kristicia, thank you for your five-star rating of The Shelburne Sonesta New York. We're thrilled to hear about your positive experience. As you plan future travels, we're excited to share that a new restaurant and rooftop area will be opening in the summer of 2024 to enhance our guest's experience even further. We look forward to your next visit.

10/10 Fremragende

Kody Khanh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay. Bundle with airfare made it a very good option for stay. Everything was clean and tidy. Fitness center did its job for me.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 7. apr. 2024
Kody , it's great to hear that The Shelburne Sonesta New York served as an excellent option for your stay and that our cleanliness met your expectations. We're also glad to learn our fitness center catered to your needs. In anticipation of your future stays with us, we wanted to share that we're excitedly preparing for the opening of our new restaurant and rooftop in the summer of 2024. We're looking forward to your next visit!

6/10 Okay

Rita

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty living room and couch No dishes or utensils in the kitchen no sheets for the pull out couch
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 6. apr. 2024
Rita, it's regrettable to hear about your experience. We always strive to maintain the highest standards of cleanliness and convenience. We're sorry if you found the living area not to your expectations and apologize for any inconvenience regarding kitchen amenities and bedding. As for dining options, we look forward to our new restaurant and the Rooftop opening in the summer of 2024 which will certainly enhance our guest experience. We hope we have the opportunity to better serve you in the future.

10/10 Fremragende

Paul

Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Paul, we're glad to know that your experience at The Shelburne Sonesta New York met expectations. We eagerly await the opening of The Shelburne Restaurant and our anticipated Rooftop, which we believe will further enhance our guest's stay. Looking forward to welcoming you back to enjoy these new additions!

10/10 Fremragende

Janet

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay here--almost two weeks. Big room, very comfortable. Everything we needed. Hotel completely outfitted--front desk very responsive. Snacks each day, complimentary... guest card-op laundry!
Overnattede 12 nætter i marts 2024
Svar fra Customer Service den 8. apr. 2024
Janet, it's delightful to hear that you loved your stay at The Shelburne Sonesta New York. Your mentions about the spacious room and the responsiveness of our front desk colleagues highly contribute to our pursuit of comprehensive guest satisfaction. We're particularly glad you appreciated the complimentary snacks and guest laundry. Looking ahead, we are thrilled to inform you of the opening of our new restaurant and rooftop in the summer of 2024. They're sure to enhance your next extended stay! Thank you for sharing your experience. We're looking forward to welcoming you back.

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 23. apr. 2024
Christopher, thank you for the stellar rating. We're heartened to see that The Shelburne Sonesta New York met your expectations during your stay. We look forward to offering you an improved experience with our restaurant reopening on 4/18 and the anticipated rooftop unveiling in 2024. Come back soon to enjoy these exciting additions!

10/10 Fremragende

Alberto

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location.. privacy.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Alberto, thank you for acknowledging The Shelburne Sonesta New York's advantageous location and appreciated privacy. We believe these aspects greatly enhance our guests' experiences. For your future visits, we're excited to announce that our new restaurant and rooftop will open in summer 2024. We anticipate these additions will offer an enriched stay for our guests. Here's to your next visit!

10/10 Fremragende

Kathleen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, welcoming staff.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 25. mar. 2024
Kathleen, we're delighted to hear your positive comments about the well-situated The Shelburne Sonesta New York and the warm reception from our team members. We're looking forward to the upcoming summer season in 2024 when our new restaurant and the rooftop will be open for an even better guest experience. Thank you for choosing us for your stay.

10/10 Fremragende

Marquisa

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 13. apr. 2024
Marquisa, we appreciate the outstanding rating you've provided for The Shelburne Sonesta New York. It's wonderful to know you enjoyed your stay with us. We'd also like to inform you that we're excitedly anticipating the launch of our new restaurant and rooftop in the summer of 2024, which we're confident will enhance your future stays even further. Looking forward to welcoming you back soon.

10/10 Fremragende

Dana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic staff!! Great room!! Easy walk to everything we wanted to do. Just a few blocks from Grand Central Station.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 24. mar. 2024
Dana, we're thrilled to know that your experience at The Shelburne Sonesta New York was fantastic! It's great to learn that our team members and your room met your expectations, and that our prime location made exploring the neighborhood convenient for you. We're looking forward to adding a new restaurant and a rooftop venue in the summer of 2024, which we hope adds another dimension to future visits. Thank you for your glowing review!

10/10 Fremragende

Janet

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 13. apr. 2024
Janet, it's refreshing to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your patience regarding the breakfast service. On a side note, we're excited to share that our new restaurant and rooftop will be ready to welcome guests by summer 2024, offering an elevated dining experience. Thank you for choosing our hotel, and we look forward to your next visit!

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 21. mar. 2024
Richard, thank you for the perfect score on Expedia! We're thrilled you enjoyed your stay at The Shelburne Sonesta New York. We appreciate your understanding regarding breakfast options, and we're excited to mention that our brand-new restaurant along with our rooftop are set to open in the summer of 2024. We look forward to your return visit.

8/10 Udmærket

Mark

Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 7. apr. 2024
We appreciate you sharing this positive rating, Mark!The comfort of our guests is important to us so we can't wait to see you back again at The Shelburne Sonesta New York. We want to share an even more enjoyable experience with you next time.

8/10 Udmærket

Mayadah, Jerusalem

Forretningsrejsende, Rejste i en gruppe
The Hotel is good, But overpriced for only bed without breakfast.
Overnattede 7 nætter i marts 2024
Svar fra Customer Service den 17. mar. 2024
Mayadah, we appreciate you sharing your feedback about your stay. Your sentiment regarding the value for the room without breakfast has been noted. We're excited to share that our new restaurant, along with a rooftop, will open in Summer 2024, offering an enhanced dining experience. We believe this will offer better value and hope you'll consider staying with us again at The Shelburne Sonesta New York.

10/10 Fremragende

KOYA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 19. mar. 2024
KOYA, thank you for your fantastic rating of The Shelburne Sonesta New York. We appreciate your endorsement and we're eager for you to experience our new restaurant and rooftop, which will be opening in the summer of 2024. We hope to welcome you back soon for another remarkable stay.

10/10 Fremragende

Wing Hei

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable distance to central station
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 15. mar. 2024
Wing, we're thrilled to know you were satisfied with The Shelburne Sonesta New York's central location. Your feedback is greatly appreciated. If you visit us again, we hope you'll enjoy our new restaurant and rooftop opening in summer 2024. We look forward to your next stay with us.

4/10 Dårligt

Michelle

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 15. mar. 2024
Michelle, we regret to see your recent stay did not meet your expectations. We hope you'll consider us for a future stay once these amenities become available.

10/10 Fremragende

Samuel, Huntington

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff!
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 12. mar. 2024
Samuel, it's fantastic to hear you appreciated our exceptional team members at The Shelburne Sonesta New York. We're excited to announce that our new restaurant and rooftop space will be open by summer 2024, which we hope you'll enjoy during your next visit.

10/10 Fremragende

Deborah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was impeccable and the room was big, which is so unusual for NYC. The water pressure and temperature of the shower was AMAZING. The only slightly thing bad I could say is that our blowdryer settings didn't work, but, I'm sure they would have brought us a new one if I'd asked.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 12. mar. 2024
Deborah, it sounds like your experience at The Shelburne Sonesta New York was largely positive - we're thrilled to hear that our service and spacious room met your expectations, and that you found the shower exceptionally satisfying. We regret that you encountered a minor issue with the blowdryer, rest assured our team members are always ready to assist. Looking towards the future, we're excited to announce our new restaurant opening in March 2024, and our Rooftop in June 2024. We look forward to welcoming you back for even more outstanding experiences.

8/10 Udmærket

Sébastien

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really close to the street
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 11. mar. 2024
Sébastien, we appreciate you highlighting our convenient location. Additionally, we are excited to inform that our new restaurant will be open in March 2024 and the Rooftop will follow in June 2024 for an enhanced guest experience. We hope you choose The Shelburne Sonesta New York for your future visits.

10/10 Fremragende

Maria

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 31. mar. 2024
Thank you for the excellent rating, Maria!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Shelburne Sonesta New York! We look forward to hosting you again soon.

8/10 Udmærket

Susan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff is lovely. Everyday the housekeepers would say hello and ask if I needed my room cleaned. The front desk personnel was professional and efficient and the bellmen/doormen were helpful. Only real downside is that they ran out of bottled water one day - a drink amenity that was included in my reservation - and the area is noisy from sirens and cars honking. Location is walkable to other points in the city.
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 10. mar. 2024
Susan, it's great to hear your interactions with our team members were positive and efficient at The Shelburne Sonesta New York. On your next visit, we surely hope not to encounter the same issue with the bottled water. Regarding the noise, we understand that city life can be bustling. Our central location does allow for easy access to multiple city points, a factor you rightfully appreciated. Excitingly, we'll soon be enhancing guest experience with the launch of our new restaurant in March 2024 and Rooftop feature in June 2024. We eagerly hope to host you again.

10/10 Fremragende

Joesph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 6. mar. 2024
Joseph, we're delighted that you had an excellent experience at The Shelburne Sonesta New York. Just for your information, our new restaurant is slated to open in March 2024, followed by the Rooftop in June 2024. It's our hope to exceed your expectations even further on your next stay!

8/10 Udmærket

Vita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good midtown property with kids.
Overnattede 2 nætter i december 2023
Svar fra Customer Service den 5. mar. 2024
Vita, it's wonderful to hear you found The Shelburne Sonesta New York to be a good choice for family stay. We hope to make your next visit even more thrilling with our new restaurant opening in March 2024 and the rooftop in June 2024. We're looking forward to welcoming you and your family back.

10/10 Fremragende

Lauren

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very accomodating
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 3. mar. 2024
Thanks for the perfect rating, Lauren!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Shelburne Sonesta New York.Have a wonderful day!

10/10 Fremragende

Barbara Tyler

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, comfortable, friendly and excellent proximity to New York attractions.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 3. mar. 2024
Barbara, thank you for sharing your positive feedback about The Shelburne Sonesta New York. We're thrilled you appreciated our location close to many attractions and enjoyed our clean, cozy settings along with our friendly team members. As part of our commitment to enhancing our guest experience, we're excited to announce our new restaurant will be opening in March 2024 and the Rooftop in June 2024. We can't wait to welcome you back to enjoy those additions!

8/10 Udmærket

Perry

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. mar. 2024
Perry, we appreciate your 4-star review of The Shelburne Sonesta New York! We want to make you aware of exciting changes as our new restaurant and the Rooftop is set to open in the summer of 2024, which we hope will enhance future stays. We look forward to welcoming you back for another visit.