Room service was good when asked.
Bathrooms were not clean enough, there was not enough towels and shampoos.
No coffee tea machines, even there was not a single bottle of water
queen bed sizes were very small, too narrow
15$/room/day extra market opportunity was very good
I had an accident on escalators which was my fault, all staff helped me a lot and I'm grateful to all of them
as a summary we were happy with overall staff, but the hotel conditions was not as we expexted