Bar (på overnatningsstedet)

Anmeldelser af Hotel Edison Times Square

4 out of 5
Hotel Edison Times Square
228 W 47th St, New York, NY

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 1753 af i alt 4203 anmeldelser" "
Bedømmelse på 8 − Udmærket. 1236 af i alt 4203 anmeldelser" "
Bedømmelse på 6 − Okay. 617 af i alt 4203 anmeldelser" "
Bedømmelse på 4 − Dårligt. 302 af i alt 4203 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 295 af i alt 4203 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Claus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i oktober 2023
Svar fra Rashawn den 24. okt. 2023
Dear Claus,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

6/10 Okay

Eva

Synes ikke om: Overnatningsstedets tilstand og faciliteter
meget støj og meget små værelser, dårlige forhold vedr. morgenmaden.
Overnattede 7 nætter i oktober 2023
Svar fra Rashawn den 22. okt. 2023
Kære Eva,Tak for din positive anmeldelse. Vi er glade for at høre, at du nød dit ophold hos os.Tak fordi du også påpegede vores glemsomme fejl, og vær opmærksom på, at disse vil blive rettet.Vi ser frem til at byde dig og dine venner velkommen i en ikke alt for fjern fremtid.Bedst,Rashawn ParrisGuest Relations Ambassadør

8/10 Udmærket

Jannie Charlotte

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i oktober 2023
Svar fra Dobrine den 22. okt. 2023
Dear Jannie Charlotte,We appreciate and thank you for taking the time to let us know how you feel. We highly valueyour stars rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York. Best regards.Dobrine DiazGuest Relations

6/10 Okay

Tina

Rejste med familie
Godt valg ved første besøg i NY
Beliggenhed 50 meter fra Times Square. Slidt hotel. Vi bad om nyt værelse, som vi fik efter 1 nat (god service). Første værelse var virkelig slidt. Det næste var bedre, men småt til 3 voksne. Udsigten skal man ikke gå efter. Den gratis morgenmad er ok, men ikke noget som en voksen mand kan blive mæt af ret længe. Stort hotel. Mange mennesker og en del larm på værelser ud mod gaden. Sengene er fine. Ved første gangs besøg i NY er det fin placering. Skulle vi afsted igen, ville jeg ikke vælge dette hotel.
Overnattede 4 nætter i september 2023
Svar fra Rashawn den 3. okt. 2023
Kære Tina,Tak for din feedback og ved, at vi tager al gæstefeedback til os og som en mulighed for forbedring. Vores personale stræber konstant efter at sætte deres præg på hver af vores gæster med deres personlige service. Vi værdsætter virkelig din ærlige feedback og tager dine kommentarer meget alvorligt. Vi håber, at du kan give os endnu en mulighed og vende tilbage til Hotel Edison for et fremtidigt besøg.Bedst,Rashawn ParrisGuest Relations Ambassadør

6/10 Okay

lars

Synes godt om: Rengøring, service og personale
God beliggenhed 25 meter fra timesquare
Dyrt i forhold til standard.. Og morgenmad er IKKE inkluderet. Det koster 5 dollar +tax
Overnattede 4 nætter i august 2023
Svar fra Rashawn den 31. aug. 2023
Kære lars,Tak for din anmeldelse af dit seneste ophold hos os. Vi er altid taknemmelige for at høre feedback fra vores gæster og værdsætter dine kommentarer. Det er gennem feedback som din, at vi kan se forskellige aspekter af ejendommen fra gæstens synspunkt. Du skal vide, at vi tager al gæstefeedback til os og som en mulighed for forbedringer. Vi glæder os til at byde dig velkommen tilbage.Bedst,Rashawn ParrisGuest Relations Ambassadør

4/10 Dårligt

Allan

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel Edison New York
Hotellet bærer præg af at der kommer mange overnattende gæster. Værelser er slidte og der var meget støj fra baggården. Hotellet ligger godt hvis man er til byliv med mange mennesker på gaderne. Dårlig betjening i receptionen.
Overnattede 9 nætter i juli 2023
Svar fra Rashawn den 8. aug. 2023
Kære Allan,Tak for din anmeldelse af dit seneste ophold hos os. Vi er altid taknemmelige for at høre feedback fra vores gæster og værdsætter dine kommentarer. Det er gennem feedback som din, at vi kan se forskellige aspekter af ejendommen fra gæstens synspunkt. Du skal vide, at vi tager al gæstefeedback til os og som en mulighed for forbedringer. Vi glæder os til at byde dig velkommen tilbage.Bedst,Rashawn ParrisGuest Relations Ambassadør

8/10 Udmærket

steen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 10 nætter i juli 2023
Svar fra Rashawn den 28. jul. 2023
Dear Steen,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Udmærket

Karsten

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
God beliggenhed
God beliggenhed, gode senge. Mangler lys - flere lamper på værelset. Et køleskab på værelset ville have været godt
Overnattede 4 nætter i maj 2023
Svar fra Chelsea den 4. jun. 2023
Kære KarstenTak fordi du tænkte på Hotel Edison under din tid i New York City. Vi sætter pris på, at du tog dig tid til at fortælle os, hvordan dit ophold gik. Vi er selvfølgelig utilfredse med det, der skete under dit ophold, men meget tilfredse med, at du ellers havde en vidunderlig tid. Endnu en gang tak fordi du blev hos os. Vi håber at se dig snart!Bedst,Chelsea PeraltaGuest Relations Ambassadør

6/10 Okay

Susanne Henckel

Overnattede 3 nætter i januar 2023
Svar fra Kezia den 14. jan. 2023
Dear Susanne Henckel,Thank you for spending your valuable time to rate us. Needless to say, all comments are welcome, and we take everything constructively. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us! Thank you for choosing Hotel Edison and we look forward to welcoming you back whenever your travel brings you to New York.Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Fremragende

Lucas Olander

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
God service.
Svar fra Kezia den 6. jan. 2023
Dear Lucas Olander,Thank you for the five-star review. We are truly glad to know that you enjoyed your stay. It was our absolute pleasure to serve you and your recommendation to fellow travelers is most appreciated. We are looking forward to seeing you again soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Fremragende

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i september 2022
Svar fra Rashawn den 14. nov. 2022
Dear Simon,We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay.Best,Rashawn ParrisGuest Relations Ambassador

4/10 Dårligt

Tina

Overnattede 7 nætter i oktober 2022
Svar fra Kezia den 12. nov. 2022
Dear Tina,Thank you for spending your valuable time to rate us. We are sorry to hear that you did not find the overall stay to your satisfaction. Needless to say, all comments are welcome, and we take everything constructively. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. We do hope that you will give us another chance to earn your trust where we will work hard to make sure the quality of your stay is much improved. Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 Udmærket

John Justin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i oktober 2022
Svar fra Kezia den 29. okt. 2022
Dear John Justin,Thank you for spending your valuable time to rate us. We are truly glad to hear that you enjoyed your stay. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us! Thank you for choosing Hotel Edison and we look forward to welcoming you back whenever your travel brings you to New York.Best Regards,Kezia E. HartonoGuest Relations Ambassador

4/10 Dårligt

Maria

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Værelset vi fik, stemte ikke overens med billeder. Personalet var træt og ikke særlig servicemindet. Havde forventet at når morgenmad var med i prisen at det var til buffet. Hvis vi ønskede siddende morgenmad så skulle vi betale ekstra. Morgenmaden var meget usund. Betalte servicegebyr på 200 usd. Oven i prisen, hvilket skulle dække el, vand, varme og wifi. (Wifi var iøvrigt elendig. Det burde havde været inkluderet i prisen. Det var enormt meget larm udefra. Vil en anden gang, vælge et nyere hotel, med bedre støjisolation eller i en lidt mere stille gade.
Overnattede 5 nætter i oktober 2022
Svar fra Rashawn den 24. okt. 2022
Kære Maria,Vi værdsætter dit forhold til Edison Hotel meget højt og er forpligtet til at levere det højeste serviceniveau, simpelthen fordi vi mener, at vores kunder fortjener det bedste. Vi håber, du har mulighed for at vende tilbage til Hotel Edison, så vi kan give dig en mere mindeværdig oplevelse. Vi ser frem til at byde dig velkommen tilbage snart.Bedst,Rashawn ParrisGuest Relations Ambassadør

8/10 Udmærket

Jeanette

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Overnattede 1 nat i oktober 2022
Svar fra Rommel Gopez, Area Director of Guest Relations den 4. okt. 2022
Dear Jeanette,Thank you so much for taking the time out of your day to leave this review of our property. We hope to see you again soon. Best regards,

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Turist fælde
Total turist fælde, gratis morgenmad er en joke og rent tyveri
Overnattede 8 nætter i juli 2022
Svar fra Kezia den 9. sep. 2022
Kære værdsatte gæst,Hilsen fra Hotel Edison, og jeg stoler på, at du har det godt. Jeg vil gerne takke dig, fordi du tog dig tid og deler din feedback med os. Det er trist, at din seneste oplevelse med os ikke levede op til dine forventninger. Det er aldrig vores hensigt at skuffe vores gæster, og vi beklager oprigtigt, at din oplevelse på vores hotel ikke var op til den standard, vi stræber efter på alle hotellets områder. Vi håber dog, at du vil give os endnu en chance for at vinde din tillid, hvor vi vil arbejde hårdt for at sikre, at kvaliteten af dit ophold bliver meget forbedret.Med venlig hilsen,Kezia E. HartonoGuest Relations Ambassadør

6/10 Okay

Hanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Mis-information vedr morgenmad
Havde bestilt værelse med morgenmad, men skulle man sidde i restauranten kostede det yderligere 5dollars pr. Person. Desuden fik man kun f.eks.1 bolle med pålæg og 1 kaffe. For hver ekstra ting kostede det ekstra, f.eks 6 dollars for1 glas juice. Det er ikke hvad vi kalder incl morgenmad. Dette ødelagde oplevelsen på hotellet.
Overnattede 6 nætter i april 2022
Svar fra Rommel den 25. apr. 2022
Kære Hanne, Tak for din anmeldelse af dit seneste ophold hos os. Vi er altid taknemmelige for at høre feedback fra vores gæster og værdsætter dine kommentarer. Det er gennem feedback som din, at vi er i stand til at se forskellige aspekter af ejendommen fra gæstens synspunkt. Vær opmærksom på, at vi tager al gæstefeedback til os og som en mulighed for forbedring. Vi glæder os til at byde dig velkommen tilbage. Bedst,

8/10 Udmærket

Luz

Rejste med partner
Synes godt om: Rengøring
Everything was good. The only thing I didn’t like was the wifi connection. Never really figured oit how to connect to it. It was hit and miss when it got connected. Also, couldn’t figure out how to use the TV. Other than that everything was good!
Overnattede 7 nætter i maj 2024

10/10 Fremragende

Beth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean hotel. Staff was very friendly and helpful. Great location.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Rafael

Synes godt om: Rengøring, service og personale
Bathrooms are small how ever the place is good in location. Being in NY you will only need the hotel to sleep. Breakfast not to good. They will need to upgrade.
Overnattede 3 nætter i maj 2024
Svar fra Dobrine den 27. maj 2024
Dear Rafael,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

2/10 Forfærdeligt

Sara

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We were placed in 4 th floor in 6 night we were not able to sleep at all . The windows did not have 2 layer of protection . At midnight city of New York put construction and drilling right the street right beneath us . The grab and go breack fast was 10 worst than Mac Donald's . Even thing was trouble from noice to rooms and service.
Overnattede 5 nætter i maj 2024
Svar fra Dobrine den 27. maj 2024
Dear Sara,Thank you for taking the time to review your stay and bringing this issue to our attention. We apologize for any concerns you may have had regarding your visit. Your comments are currently being addressed to our various Department Managers so that we may improve our service in each of these areas.We are deeply disappointed to read your comments regarding your stay with us. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope you will return in the future and allow us the opportunity to restore your confidence in us. Best regards,Dobrine DiazGuest Relations

8/10 Udmærket

Prabhakar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Cristiane

Rejste med partner
Os funcionários não são cordiais. Os quartos são barulhentos e é possível escutar todo o trânsito da rua. O estacionamento oferecido pelo hotel é um absurdo de caro (85 usd) e se vc passar 15 minutos da diária no dia seguinte ao invés de te cobrarem pelos minutos adicionais (30 min ou 1h) te tarifam pela diária completa ou seja mais 85 usd!! Nao recomendo
Overnattede 1 nat i maj 2024
Svar fra Dobrine den 27. maj 2024
Dear Cristiane,Thank you for your feedback and expressing your concerns regarding your recent visit. There is no one better to judge our performance than you, our guest. We take all guest feedback to heart and as an opportunity for improvement. We deeply value your relationship with the Hotel Edison and are committed to providing the highest level of service simply because we believe our customers deserve the best. We are also disappointed to hear that you deemed our staff to be unfriendly and we sincerely apologize that you were not made to feel welcomed during your stay with us. We truly appreciate your candid feedback and take your comments very seriously. We respect your right to choose alternate accommodation in the future, but we do hope that you can give us another opportunity and return to the Hotel Edison for a future visit. We look forward to welcoming you back soon.Best regards,Dobrine DiazGuest Relations

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked for a short trip with the kids over spring break. It was easy to get to and easy to get around. Being able to store our bags before and after check-in allowed us to get in some extra sightseeing.
Overnattede 2 nætter i marts 2024
Svar fra Dobrine den 27. maj 2024
Dear Anne,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

10/10 Fremragende

Margarita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 5 nætter i maj 2024
Svar fra Dobrine den 27. maj 2024
Dear Margarita,We appreciate and thank you for taking the time to let us know how you feel. We highly value your star rating. We’re glad you enjoyed your stay with us at the Hotel Edison. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

10/10 Fremragende

Gerardo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the hotel itself is really nice, though it needs some updating regarding minor details (carpet and furniture were a little worn down). Staff was great, very friendly and helpful.
Overnattede 7 nætter i maj 2024
Svar fra Dobrine den 27. maj 2024
Dear Gerardo,We appreciate and thank you for your wonderful comments regarding the staff and the great location of the hotel. Thank you for recognizing our staff as they work hard to make sure every guest has a wonderful stay. As always, our goal is to provide each of our guests with accommodation and services that exceed their expectations. We look forward to seeing you during your next stay in New York. Best regards.Dobrine DiazGuest Relations

8/10 Udmærket

Kimberly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Don’t Forget to check out the amenities like the free walking tour. They also have a night where they give you free wine, and also tickets for Continental breakfast. Our room was rather small, but the location made up for it.
Overnattede 3 nætter i maj 2024
Svar fra Dobrine den 25. maj 2024
Dear Kimberly,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for taking the time to share your experience with us; we strive for each one of our guests to have an excellent stay. We are very pleased that you concurred with our efforts and that you were satisfied. We look forward to seeing you during your next stay in New York.Best regards.Dobrine DiazGuest Relations

4/10 Dårligt

Luay

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is all about collecting your money without providing the service ! Starting from breakfast to secured luggage and ending with the valet and the attitude of front desk! True you made it a memorable stay, however the other way around.
Overnattede 1 nat i maj 2024
Svar fra Dobrine den 25. maj 2024
Dear Luay,Thank you for taking the time to review your stay and bringing this issue to our attention. We apologize for any concerns you may have had regarding your visit. Your comments are currently being addressed to our various Department Managers so that we may improve our service in each of these areas.We are deeply disappointed to read your comments regarding your stay with us. It is never our intention to disappoint our guests and we sincerely regret that we have so thoroughly disappointed you. We appreciate all your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope you will return in the future and allow us the opportunity to restore your confidence in us. Best regards,Dobrine DiazGuest Relations

6/10 Okay

Jasmin, Alta Loma

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The bed was comfortable and it was quiet on the 12th floor; however, we stayed in room 1249 and it is very, very small. There isn't room for two large luggage and there is not a small refrigerator or coffee maker. The location is good getting to Times Square and several restaurants nearby, the subway and other New York points of interest.
Overnattede 3 nætter i maj 2024
Svar fra Rashawn den 23. maj 2024
Dear Jasmin,Thank you for taking the time to review your stay. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope that you will consider staying with us again on your next vacation.Best,Rashawn ParrisGuest Relations Ambassador

6/10 Okay

Lynette, Miami

Receptionist not that friendly… Halls are very dim and need a little bit of paint and new carpet. Excellent location.
Overnattede 1 nat i maj 2024
Svar fra Rashawn den 23. maj 2024
Dear Lynette,Thank you for the review of your recent stay with us. We are always grateful to hear feedback from our guests and appreciate your comments. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Udmærket

patrick

Rejste med partner
Synes godt om: Rengøring
Ac makes a lot of noise
Overnattede 1 nat i maj 2024
Svar fra Rashawn den 23. maj 2024
Dear Patrick,Thank you for your feedback and know that we take all guest feedback to heart and as an opportunity for improvement. Our staff consistently strives to make their mark on each of our guests with their personal service. We truly appreciate your candid feedback and take your comments very seriously. We do hope that you can give us another opportunity and return to the Hotel Edison for a future visit.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Fremragende

Mabel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful historic building. Well cared. Amazing helpful staff
Overnattede 3 nætter i maj 2024
Svar fra Kezia den 27. maj 2024
Dear Mabel,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the beauty and history of our building, as well as the attentive service from our staff. We strive to provide a memorable experience for all our guests, and it's wonderful to know that we succeeded during your visit. We hope to welcome you back again soon!Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Fremragende

Mabel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent. Beautiful area. Very helpful staff
Overnattede 4 nætter i maj 2024
Svar fra Rashawn den 23. maj 2024
Dear Mabel,We truly appreciate all the wonderful comments about the hotel and our staff. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Thank you again, and we look forward to providing you with the same level of hospitality during your next stay.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Udmærket

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The Edison is a great spot! You cannot beat the location half a block to Times Square surrounded by theatres, night life, safe to walk around. We loved the old charm of the hotel with the vintage murals and vibe. Blended with modern times like hip hop playing in the elevator. The Rum House is amazing spot for live jazz every night and amazing drinks. Troy, one of the bartenders made my husband and I’s night we had such a good time! Friedmans one of the restaurants on site is gorgeous, has really good food including the $6.50 breakfast for hotel guests (which was delicious!) and every night from 6-9pm your servers perform broadway songs while you eat! (You have to reserve) Bond 45 is the other restaurant which is an authentic Italian restaurant with delicious food, antipasto, and some NY history. Our first night we we arrived late and we were out in a room on the second floor. This level felt a bit like a dungeon because there is no hallway window like on the higher floors. The room was honestly not that great either the AC unit made a weird noise all night, we were overlooking scaffolding and construction/drilling started early in the AM. The next day the front desk agent moved us to a room on the 10th floor in a quieter section it was a much nicer room with better finishings, and cleanliness. From here out we enjoyed the rest of our stay. Some would be nices: A mini fridge as we always had leftover food, wine opener in the room. We would go back!
Overnattede 5 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Dear Jennifer,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for the positive comments regarding the staff and the great location of the hotel. Thank you for recognizing our staff as they work hard to make sure every guest has a wonderful stay. We look forward to seeing you during your next stay in New York.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Fremragende

Kelly

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Extremely close to Times Square while also providing a clean, safe atmosphere.
Overnattede 3 nætter i maj 2024
Svar fra Kezia den 23. maj 2024
Dear Kelly,Greetings from Hotel Edison and I trust you are well. I would like to thank you for taking the time and sharing with us your feedback. It was wonderful to know that you are satisfied with our accommodation and service especially our hotel location. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us. We are looking forward to seeing you again soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador

4/10 Dårligt

Jim

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Kezia den 23. maj 2024
Dear Jim,Thank you for spending your valuable time to rate us. We are sorry to hear that you did not find the overall stay to your satisfaction. Needless to say, all comments are welcome, and we take everything constructively. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. We do hope that you will give us another chance to earn your trust where we will work hard to make sure the quality of your stay is much improved. Best Regards,Kezia E. HartonoGuest Relations Ambassador

6/10 Okay

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The staff was wonderful. The Hotel was very noisy, sounded like there were chairs scrapping the floor above us all night. Had to turn on the air conditioner to drown that noise out. The air conditioner was very loud too
Overnattede 4 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Dear Linda,Thank you for taking the time to review your stay. We appreciate all of your comments, and the opportunity to see things from a guests’ viewpoint. We value every guest's feedback and response as it will help us continue to fulfill our commitments. We hope that you will consider staying with us again on your next vacation.Best,Rashawn ParrisGuest Relations Ambassador

6/10 Okay

Jörg

Armes Frühstück! Unglaublich. Lage: Direkt am Times Square um die Ecke; sehr laute Straße.
Overnattede 5 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Lieber Jörg,Vielen Dank für Ihr Feedback und seien Sie sich darüber im Klaren, dass wir uns jedes Feedback unserer Gäste zu Herzen nehmen und es als Chance für Verbesserungen betrachten. Unser Personal ist stets bestrebt, jeden unserer Gäste durch seinen persönlichen Service zu beeindrucken. Wir freuen uns sehr über Ihr offenes Feedback und nehmen Ihre Kommentare sehr ernst. Wir hoffen, dass Sie uns eine weitere Gelegenheit geben und für einen zukünftigen Besuch ins Hotel Edison zurückkehren können.Am besten,Rashawn ParrisBotschafter für Gästebeziehungen

8/10 Udmærket

Dan, Sherrills Ford

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A solid independent property. I recommend ignoring the breakfast vouchers unless you need to watch your Pennie’s. Using them is like telling the staff it’s not worth paying attention to you. Not luxury, but a great Times Square experience in the heart of the theater district.
Overnattede 4 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Dear Dan,We are so grateful that you have taken the time to post feedback about your stay with us. It gives us great pleasure when guests are satisfied. We look forward to your next stay with great anticipation.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I found the security and cleaning staff super friendly and accommodating. I have mixed reviews about the ladies at the front desk. A couple were very abrupt and condescending and one was super empathetic and pleasant.
Overnattede 6 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Dear Jennifer,Thank you for the review of your recent stay with us. We are always grateful to hear feedback from our guests and appreciate your comments. It is through feedback such as yours that we can see various aspects of the property from the guest's viewpoint. Please know that we take all guest feedback to heart and as an opportunity for improvement. We look forward to welcoming you back.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Udmærket

Jane

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Need grip bars in shower. Mini fridge would be nice! Larger room safe needed. Great housekeeping staff. Grab and Go accessibility for our wheelchair was very inconvenient. Add easier wheelchair accessibility options.
Overnattede 4 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Dear Jane,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel Edison is right in the middle of everything that is going on in Times Square and Broadway.
Overnattede 6 nætter i maj 2024
Svar fra Rashawn den 21. maj 2024
Dear Andrew,We thank you for your courteous comment and rating. We indeed do have the advantage of being in a great location, in the heart of almost everything. We look forward to serving your family and you, on your next visit to New York City.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Fremragende

Steven

Synes godt om: Overnatningsstedets tilstand og faciliteter
This is one of my preferred accommodation in midtown NYC .. as a native New Yorker the convenience and accessibility of the property both on foot and public transportation is a prime attraction for me.
Overnattede 5 nætter i maj 2024
Svar fra Kezia den 17. maj 2024
Dear Steven,Greetings from Hotel Edison and I trust you are well. I would like to thank you for taking the time and sharing with us your feedback. It was wonderful to know that you liked our hotel location, comfortable rooms, and also our helpful and friendly staff. We are truly glad to know that you enjoyed your stay, which motivates us to make every guest as happy as you were. It is always a pleasure to have you here with us, and your recommendation to fellow travelers is most appreciated. We look forward to seeing you again soon!Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Fremragende

Priscilla Janice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Rashawn den 21. maj 2024
Dear Priscilla,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

8/10 Udmærket

Jesus Francisco, Laredo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Excelente ubicación en times square, Todo quedará caminando …
Overnattede 5 nætter i maj 2024

6/10 Okay

Skip

Forretningsrejsende
Synes ikke om: Faciliteter
nothing special. Not even a little bit. I now NYC hotel rooms, was not expecting a suite. Inoperable HVAC system in the room that sounded like the engine room off the titanic.. Breakfast was supposedly included but when you let the restaurant folks know you had a voucher, they hand you a different menu with four items on it and the staff interaction goes COLD. The rooms are OK, but are by no means anything special. Look around...
Overnattede 1 nat i maj 2024
Svar fra Kezia den 17. maj 2024
Dear Skip,I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that we fell short of meeting your expectations. Your feedback regarding the HVAC system and breakfast experience is deeply concerning, and I assure you that we take such issues very seriously. Please accept my sincerest apologies for any inconvenience you encountered during your stay.We strive to provide exceptional service and comfortable accommodations for all our guests, and it's clear we missed the mark in your case. Rest assured, I will personally address these concerns with our team to ensure immediate improvements are made.Your feedback is invaluable to us as it helps us identify areas where we need to focus our efforts to enhance the overall guest experience. If there's anything else you'd like to share or if there's anything we can do to make amends for the shortcomings you experienced, please don't hesitate to reach out to me directly.Thank you for bringing these issues to our attention, and I hope we have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 Udmærket

Karen

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Really liked the history of the hotel. Large lobby and entrances on two streets was handy. Lots of staff. Three restaurants made it very convenient as well. Room was very small but that was expected.
Overnattede 4 nætter i maj 2024
Svar fra Kezia den 17. maj 2024
Dear Karen,Thank you for sharing your positive feedback with us. We're delighted to hear that you appreciated the rich history of our hotel and enjoyed the spacious lobby with entrances on two streets. We take pride in our heritage and aim to provide a unique and memorable experience for all our guests.It's great to know that you found our multiple restaurants convenient and that our abundance of staff contributed to a pleasant stay. We strive to offer exceptional service and amenities to enhance our guests' overall experience.While we understand that the room size may have been smaller than expected, we're glad to hear that it met your expectations. Your understanding is appreciated, and we're pleased that you found everything else about your stay enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Kezia E. HartonoGuest Relations Ambassador

10/10 Fremragende

Alyce E

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful ambience, security, staff was very friendly, and it was convenient to attractions. Made for a great stay!
Overnattede 4 nætter i maj 2024
Svar fra Kezia den 17. maj 2024
Dear Alyce E,Thank you for choosing Hotel Edison for your recent visit to the area! We are delighted to know that you are satisfied with our accommodation and service. It is always a pleasure to have you here with us and your recommendation to fellow travelers is most appreciated. We hope to see you again in the future!Best Regards,Kezia E. HartonoGuest Relations Ambassador

8/10 Udmærket

David C

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property has a good vibe. Location to theaters is great. The Rum house had great Jazz
Overnattede 5 nætter i maj 2024
Svar fra Rashawn den 16. maj 2024
Dear David,We thank you for taking the time to share your experience with us and the kind rating. We value every guest's feedback and response as it will help us continue to fulfill our commitment to providing excellent customer service and a superior guest experience. We are so looking forward to welcoming you back soon.Best,Rashawn ParrisGuest Relations Ambassador

10/10 Fremragende

Rennan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is a very nice place in the heart of Times Square. It is a little bit loud . Easy walk to Central Park, 5 th ave.
Overnattede 2 nætter i maj 2024
Svar fra Rashawn den 16. maj 2024
Dear Rennan,We thank you for your courteous comment and rating. We indeed do have the advantage of being in a great location, in the heart of almost everything. We look forward to serving your family and you, on your next visit to New York City.Best,Rashawn ParrisGuest Relations Ambassador