Hi Annette;Great to have you back with us again. Thanks so much for your business and for sharing your comments. We appreciate both vey much and hope we see you back with again in the near future. Have a fantastic day!

Hi Susanne,Thank you for the high score! We are glad you had an enjoyable stay with us. We apologize for any inconvenience at check in with the front desk as that is far from the norm as many of our reviews attest to and will definitely double check with the agents that assisted you when you arrived. Again, your business and feedback are truly appreciated and we hope to see you back with us in the near future! Have a great week.

Hi Kristian Luc:Thank you so much for your business. We truly appreciate it and hope to see you back with us again in the very near future. Have a great day!!

Hi Sarah,Thank you for the high score! Your business is greatly appreciated and hope to see you back with us soon. Have a great week!

Hi Sanne; Thank you for your business and for taking the time to share your kind words. We truly appreciate both and hope to have you back with us again soon. Have a wonderful day!

Hi Ove:Thank you for your business and the awesome score. We are very happy to hear you enjoyed your stay with us. We have rented the space next to the hotel to a new restaurant that is currently under construction and once completed we will offer a breakfast option. We hope to see you back with us again soon. Have a great day!

Hi Peter; Thank so much for your business and for taking the time to share your very kind words. We are very happy to hear you had such a great stay with us and hope to see you back with us again in the not too distant future. Happy Easter. Have a wonderful day!

Hi Rawya,Thank you for the 5/5 score! We greatly appreciate your business and hope to see you back with us soon. Have a great weekend!

Hi Jeanne:Thank you so much for your business and the kind words. We appreciate both and are very happy to hear you enjoyed your stay with us and hope to see you back with us again soon. Have an incredible day!

Hi Brandylee,Thank you so much for the positive feedback on your stay! We are glad to hear you enjoyed the stay and found the room to be spacious. Apologies for any issue in regard to the water and we will pass it only to management to ensure all is running correct. Again, you feedback and business are much appreciated and we look forward to seeing you back soon. Have a great week!

Hi Lynca,Great to hear you had an enjoyable and comfortable stay with us! It's also great to hear you enjoyed the location and all the attractions it has to offer. We greatly appreciarte your business and look forward to seeing you back with us again. Have a great week!

Hi Elysia,We tried reaching out to speak in regard to your stay and left a voicemail as well. As we understand some of the non-renovated rooms have some wear and tear, they are always thoroughly cleaned and inspected to ensure good quality. When we were made aware of your dissatisfaction, we provided a complimentary upgrade to a renovated Deluxe Junior Suite King room. Again, we apologize for any inconvenience during the stay and tried our very best to rectify the situation and would love to speak further.Thank you.

Hi Olivier:We are very happy to hear you enjoyed your stay with us. Thank you for your business and for sharing your score. We hope to see you back with us again soon. Have an incredible day!er:

Hi Sultan:Thank you for the 5/5 score! We are glad you enjoyed the stay and greatly appreciate your business. Have a great weekend!

Hi Clarence:We are delighted to hear that you enjoyed your stay with us. Thank you for your business and for taking the time to share your feedback. We hope to welcome you back again soon. Have a wonderful day!

Hi Maria:Thank you for your business and the great review. We appreciate both very much and hope to see you back with us again soon. Have a wonderful day!

Hi Patrick:Great to hear you enjoyed your stay with us. We appreciate your business and you taking the time to share your feedback. We look forward to seeing you back with us again soon. Have a wonderful day!

Hi Veronique,Thank you for the high score and positive feedback! Great to hear you found the location and accessible transportaion to your liking. We greatly appreciate your business and hope to see you back with us soon. Have a great week!

Hi Joanna:Thank you so much for your business and the great review. We are so pleased to hear you enjoyed your stay with us. The room you stayed in was recently gutted and renovated within the last year with all new furniture, fixtures and carpet so was very surprised to hear the comment about the carpet being dirty and old as we also routinely shampoo all guest rooms every 3 months. We will look into it and remedy immediately. As far as the bathroom, it is cleaned daily but we are currently going through each bathroom and doing a deep cleaning of all tile and grout. Thank you for letting us know. We hope to see you back with us again in the not too distant future. Have a wonderful day!

Hi Jacqueline,Thank you for the 5/5 score! We are glad you enjoyed your stay with us and greatly appreciate your business. Have an awesome week!

Hi Lori:Thank you for your business and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay. You stayed in one of our Superior rooms, which were last renovated in 2016-2017 and are all slated for renovation. We are planning to complete all renovations by fall or early winter. So far, we have renovated approximately 71% of our guest rooms, now classified as Deluxe rooms. These rooms are of 4-star quality, look amazing, and are available for reservation. We always recommend choosing the newly renovated Deluxe rooms over the Superior rooms, as the price difference is nominal. Additionally, we will be adding bathrobes and slippers, as well as other amenities like workout rooms. We will also eventually have both an indoor and outdoor observation deck for all guests to enjoy our incredible views of the Empire State Building. We hope to see you back with us again. Have a wonderful day!

Hi Ann:Thank you so much for your business and the wonderful review. We are very happy to hear that you enjoyed your stay with us and appreciated our spacious rooms. We hope to see you back with us again in the near future. Have an amazing weekend!

Hi Jelani:Thank you for your business and the awesome score. :) We appreciate both very much and look forward to seeing you back with us again. Have an amazing day!

Hi Kate:We are very happy to hear you enjoyed your stay with us. Thank you for your business and for sharing your comments. We hope to see you back with us again soon. Have an incredible day!

Hi Gisela:Thank you for so much for your business and for taking the time to share your comments. We sincerely apologize for any inconvenience, especially with the elevators. Guests are certainly given priority but certain deliveries, depending how large can impact access but it is on an occasional basis only. We are only a 69 room boutique hotel and we are currently renovating the 10th floor and there is only one elevator that accesses floors 8-13. Most days the workers don't impact the elevator but we received some big furniture deliveries during your stay. We do our best to try and not inconvenience any guests and all work stops by 4 PM. We were very surprised by your comments about the guest rooms as the room you first stayed in was literally brand new and only 9 days old at that time. The second room was also a newly renovated Deluxe room and we believe they are 4 star quality with many amenities and much larger than most NYC hotels. We are currently ranked #36 in all of NYC's hotels, which is an amazing accomplishment that we have worked hard to get. are proud of and we think, is well-deserved. We will address the bathrooms immediately. They are cleaned daily so surprised there would be any grime build up but we appreciate you letting us know. We will be adding bathrobes and slippers eventually as well as other amenities like workout rooms, in the next 6-9 months. Eventually will have an indoor and outdoor observation deck for all guest's to enjoy our incredible views of the Empire State Building. Again, our apologies and we hope to see you back with us again. Have a wonderful day!

Hi Keri:Thank you for your business and for sharing your feedback. I was shocked and disappointed by your comments and left you a message this morning after seeing your review. In my voice message, I apologized for what happened and asked for you to call me directly on my cell so I can speak to you, apologize and make amends. What you experienced is far from the norm as we are especially known for our friendly and attentive customer service as most of our reviews attest to. It was an honest mistake that the Front Desk Agent made the wrong room key but they certainly should have apologized to you. I will be speaking to the staff today about this. I look forward to hearing from you and hope you will give us another opportunity to win your confidence as we are a great 4 star hotel that is ranked #36 in all of NYC hotels which is a great accomplishment that we are very proud of. Again our sincere apologies. I look forward to speaking to you. Thank you.

Hi Jason:Thanks so much for your business and the awesome score. Glad to hear you appreciated our warm and friendly customer service and our convenient location. We look forward to seeing you back with us again one day soon. Have a fantastic day!

Hi Amy:We are very happy to hear you enjoyed your stay with us. We appreciate your business and you taking the time to share you\r comments. We hope to see you back with us again soon. Have an amazing day!

Hi Krysell:Awesome to hear you enjoyed your stay with us. Thank you for your business and for taking the time to share your comments. We appreciate both very much and hope to see you back with us again. Have an amazing day!

Hi Chinmai:We are delighted to hear that you enjoyed your stay with us. Thank you for your business and for taking the time to share your feedback. We hope to welcome you back again soon. Have a wonderful day!

Hi Julie:Awesome to hear you enjoyed your stay with us. Thank you for your business and for taking the time to share your comments. We hope to see you back with us again soon. Have a great day!

Hi Gisela:Thank you for providing your feedback. We attempted to reach you and left a voicemail in your room. We would appreciate more information since you did not leave any details. Your experience is far from the norm. We strive to make every guest's stay memorable. We apologize if your experience did not meet our expectations. Please let us know a convenient time for us to contact you to discuss your concerns, or feel free to dial 0 to speak with the front desk and ask for a manager. Thank you.

Hi Sarah,Great to hear your girls weekend was an enjoyable time with us! We're glad the staff were warm/accommodating and that you found the room and amenities to your liking. As you mentioned, NYC can get a little noisy as night especially with the increased popularity with the NoMad District but hope it didn't inconvenience you too much during the stay. We truly appreciate your business and taking the time to share your positive feedback! We look forward to seeing you back with us soon and wish you a great week!

Hi Shawn:Thank you for your business and the fantastic score. We hope to see you back with us again soon. Have a wonderful day!

Hi Kim,Thank you for the high score and sharing your feedback. We are rather shocked regarding the comments on the staff as that is far from the norm. Almost all of our reviews highlight the job the staff does and we would like to get more information on your stay. We kindly ask if you can give us a call or email us and ask for management so we can further discuss. Your business is much appreciated and we hope to hear back from you soon. Have a great weekend!

Hi Vince;Thank you so much for your business and the awesome score. We appreciate both very much and hope to see you back with us again soon. Have a great day!

Hi Sanela:We are delighted to hear that you enjoyed your stay with us. Thank you for your business and for taking the time to share your score. We hope to welcome you back again soon. Have a wonderful day!

Hi Mengdi:Thank you for the high score! Your business is much appreciated and we hope to have you back with us in the near future. Have a great

Hi Karen:Thank you for your business and the fantastic score. We hope to see you back with us again soon. Have a wonderful day!

Hi Stephanie:We were very surprised and disappointed seeing you gave us a 1-star rating and kindly request you reconsider your score. You did not stay with us and called the hotel at approximately 8:15 PM-8:30 PM on April 16 to cancel your non-refundable reservation arriving the following day on April 17. Although this was not refundable and made through a 3rd party, we still made every effort to assist you with your late cancellation request and accommodate you by bending the rules and offering a refund if we were able to resell the room. You were instructed to cancel your reservation through Expedia right away since it was booked and charged through them and we needed you to do that so we had the inventory back to resell it. The reservation still had not been canceled the following day on 4/17 and we even followed up with you and called you at approximately 4:30 PM to find out if you were coming since we had not received the cancellation. You informed us you were not, and we still offered you the flexibility with the non-refundable terms and conditions and once again told you to please cancel the room. That still took another 2 hours before we eventually received the cancellation at 6:37 PM, leaving very little time to try and resell the room. We did our best but unfortunately were unsuccessful. To then gave us a low score after we tried to assist you in every way, bending the rules that you agreed to, is not fair nor warranted in any way. If anything, we feel we provided you attentive and caring customer service and if anything, would be given a high score for our efforts. We hope you agree. Thank you.

Hi Urja:Thank you for the high score and great feedback all around! We are glad the room and location were all to your liking and comfort. We greatly appreciate your business and look forward to seeing you back with us soon. Have an amazing day!

Hi Seok:Thank you for sharing your score with us! We greatly appreciate your business and hope to see you back in the near future. Have a great!

Hi Monique,Thank you for the high score! Your business and positive feedback are much appreciated and we hope to have you back with us soon. Have a great week!

Hi Jamie:Thank you for the 5/5 score! We truly appreciate the feedback and business and hope to see you back with us soon. Have a great day!

Hi Jaydin,Thank you for the high score! We're glad you enjoyed the stay and found the location to your liking. We look forward to seeing you back with us soon and hope you have a great week!

Hi Yanet:Thank you for the amazing score! We greatly appreciate your business and positive feedback and hope to have you back with us soon. Have a wonderful day!

Hi Kris:We are delighted to hear that you enjoyed your stay with us. Thank you for your business and for taking the time to share your score. We hope to welcome you back again soon. Have a wonderful day!

Hi Rhonda:Thank you so much for your business and for taking the time to share your comments. We were surprised and disappointed to see your feedback, and we can only apologize that you were not 100% satisfied with your stay. You reserved a Superior King bedded room, which are our older rooms last renovated in 2016 and are very well maintained, as our reviews attest to. We are in the middle of a guestroom renovation and are currently gutting all rooms, bathrooms, and hallways, and are approximately 70% complete. The new Deluxe rooms are 4-star quality in all aspects and a dramatic difference and upgrade from the Superior rooms, well worth the nominal 20 difference in price. Eventually, all Superior rooms will become Deluxe rooms once renovated. We are also adding an observation deck for all guests to enjoy once completed. We hope you will give us another opportunity to earn your confidence and look forward to welcoming you back soon. Have a great day!

Hi Ralf:Thank you for the perfect score and the positive feedback! It's great to hear you enjoyed your time with us and found the location, room, and staff to your liking and comfort. The surrounding area boasts an array of shops, restaurants, and attractions conveniently close by, and we're glad to hear you made the most of them. Your business and feedback mean a lot to us. We look forward to hosting you again in the near future. Have a fantastic day!

Hi Helen,Thank you for the 5/5 score! We truly appreciate the feedback and business and hope to see you back with us soon. Have a great week!