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Anmeldelser af Hotel Big Sur

3 out of 5
Hotel Big Sur
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 42 af i alt 80 anmeldelser" "
Bedømmelse på 8 − Udmærket. 24 af i alt 80 anmeldelser" "
Bedømmelse på 6 − Okay. 9 af i alt 80 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 80 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 80 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great people and cozy rooms.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Dean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Overnattede 3 nætter i februar 2024

10/10 Fremragende

phillip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great simple hotel
Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Brian Edward

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Marselli

Overnattede 2 nætter i februar 2024

8/10 Udmærket

Dirk

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Zufrieden
Sehr nettes Personal und hilfsbereit, top Umgebung. Leider sehr hellhörig und keine Ablagemöglichkeit im Zimmer.
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Les

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and new.
Overnattede 1 nat i februar 2024

8/10 Udmærket

maria eugenia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
La limpieza y servicio son excelentes, es muy funcional, y estéticamente simple y lindo.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Avelaine

Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Stay was overall good. There were friendly staff. But I was told by Expedia to re-submit my review. Some Of the staff needs culture/ race sensitivity training. It’s noisy, you can hear people’s conversations along the hallway and the other rooms. Not much privacy.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Precio/calidad medio
La experiencia fue en general buena pero el precio vs el tipo de estructura no van. Paredes delgadas, se escucha todo de otros dormitorios y la habitacion no muy espaciosa.
Overnattede 1 nat i januar 2024

6/10 Okay

Wan-Ting

Overnattede 5 nætter i januar 2024

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El lugar fisico no amerita el precio pagado. La habitacion no muy espaciosa y lo peor las paredes muy delgadas se escuchaba roncar y conversar a otros pasajeros.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Ingjerd

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dårlig dårlig i dusjen
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Alberto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Un buen hotel para visitar Puerto Natales y alrededores. Quizá un poco excesivo en precio pero teniendo en cuenta los precios de los hoteles en Puerto Natales está acorde
Overnattede 3 nætter i december 2023

10/10 Fremragende

Zhaohui, Paoli

Overnattede 1 nat i december 2023

8/10 Udmærket

Frederick

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i januar 2024

6/10 Okay

Quan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
As others have mentioned, this is a good stay the day before and after trekking in Torres del Paine. It has the essentials after doing the W or O circuit: bed and bathroom. The room is a tight comfortable for 2. Hope you are very comfortable if sharing as the bathroom door is farm door and it’s very tight. The walls are paper thin, so noise from every direction including the outside street. They store luggage if you’re doing the Torres del Pain trek for multiple days. Overall, the bed is comfortable and bathroom is clean. Like most, highly recommend for the price to use this hotel as a rest before and after the trek.
Overnattede 1 nat i december 2023
Svar fra Big Sur den 2. jan. 2024
Dear Quan,Thanks for your opinion, it means a lot for us. Happy New Year!

10/10 Fremragende

emma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would give 6 stars if that was an option. Wonderful location, fantastic and helpful staff, updated accommodations.
Overnattede 3 nætter i december 2023

10/10 Fremragende

Graeme

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean, comfortable, walkable, and close to the water.
Overnattede 1 nat i december 2023
Svar fra Big Sur den 2. jan. 2024
Thank you Graeme for your opinion, it is very important to us.Happy New Year!

8/10 Udmærket

Dominic

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023

8/10 Udmærket

Wendy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is good for a 1 night stay pre or post a multi day trek. I stayed pre and post and they kept my luggage. Pros— great area, lovely staff, decent breakfast, very clean Cons — paper thin walls, the first floor rooms feel like they are in a basement, should designate in the name no view, because i maybe would have paid slight more to see something other than a tiny window near the ceiling looking at the the wall next door two feet away.
Overnattede 1 nat i december 2023

6/10 Okay

Eric

Synes godt om: Overnatningsstedets tilstand og faciliteter
Puerto Natales 12/15/23
The hotel is very basic! Rooms are small with no furniture to put your stuff and luggages. Also noisy! Otherwise, clean and nice sraff. Well located!
Overnattede 2 nætter i december 2023

10/10 Fremragende

Rama

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Kelsey

Overnattede 3 nætter i december 2023

10/10 Fremragende

Euge

Overnattede 4 nætter i december 2023

8/10 Udmærket

Corene

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a lovely surprise when you check in to the hotel and find your room in a modern architect design eco friendly building. Don’t judge what you see from the street!! Rooms were fabulous and we loved that we could watch Netflix as I was very ill at this point. Breakfast was sparse but adequate. Access to tea and coffee was very poor. The staff were great. I would recommend this place as it is also very convenient to everything.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Luca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great.
Right now it is an amazing place to stay and great value. I don't know if the build quality is good enough though. Coffee machine was broken, which is unacceptable to me. Also the room is small, so probably not the best if you want to stay for a week. Still, the best hotel i've had in chile.
Overnattede 1 nat i november 2023

10/10 Fremragende

elizabeth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay. Brand new, very clean, modern farmhouse style. Only downside was the internet and the walls are paper thin. You could hear everything in the adjacent room. Aside from that I would recommend. Rosiel at the front desk is the best
Overnattede 1 nat i november 2023
Svar fra Big Sur den 2. jan. 2024
Thank you Elizabeth. We wish you a happy new year From Patagonia

8/10 Udmærket

Chris

Overnattede 1 nat i november 2023

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very helpful and friendly staff
Overnattede 4 nætter i november 2023
Svar fra Big Sur den 2. jan. 2024
Thank you Heather, we try to make the best for our guest. Happy new year From the Patagonia

10/10 Fremragende

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Needs upgrades like TV and noises can be heard
Overnattede 1 nat i november 2023

10/10 Fremragende

RITA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely loved!
Overnattede 2 nætter i oktober 2023
Svar fra Big Sur den 11. okt. 2023
Estimada Rita,Un honor contar con sus historias y buena energía. Le deseo más viajes maravillosos.Un cálido abrazo. Recepción Big Sur. Rocío

10/10 Fremragende

Frederick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
Overnattede 2 nætter i august 2023
Svar fra BigSur den 13. aug. 2023
Thanks for your comments Frederick. It was really nice to have you here. Keep enjoying your trip!!

10/10 Fremragende

Bruno

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muito bom
Muito boa estadia. Hotel muito novo, limpo e bem localizado. Jorge, da recepção, é muito gentil e tornou nossa hospedagem ainda melhor!
Overnattede 1 nat i maj 2023

10/10 Fremragende

Elizabeth

Overnattede 3 nætter i februar 2023
Svar fra Rodrigo den 29. maj 2023
Muchas gracias por tu buena calificacion. Esperamos que hayas disfrutado de tu estadia.saludos

10/10 Fremragende

Ian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable rooms, great staff and well located.
Overnattede 2 nætter i april 2023
Svar fra Rodrigo den 24. apr. 2023
hi Ian, thanks take a great day!!

10/10 Fremragende

Ian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very comfortable, quiet and well located. Great staff very friendly and helpful.
Overnattede 1 nat i april 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hello IAN, thank you very much for your comment.greetings2

2/10 Forfærdeligt

GOPALAKRISHNAN

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had booked 4 bedroom apartment and we were checked to see a dirty toilet & bathroom. The water has been constantly leaking after every shower and toilet seats were so dirty. 1 day pass the check in the staff informing us that we need to pay $60 for kids. It was a 4 bed room and the lady saw us checkin with kids and didn’t say any word. After our extension for a day she want to charge us $60 more. They didn’t even offer a cup or water to make a tea. Very rude and unfriendly.
Overnattede 2 nætter i april 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hello, we deeply regret the inconveniences caused, we are reviewing the situation in order to identify and improve this situation.greetings

10/10 Fremragende

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muito bom
Tudo excelente. Novo, limpo, recepção 24h, wifi ótimo e café da manhã bom!
Overnattede 2 nætter i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
ola jaqueline,Muito obrigado por seus comentários.Muito obrigadoparabéns para você

8/10 Udmærket

William

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and well organized. Close to downtown, dining and the shoreline. Helpful with trekkers heading to Torres del Paine National Park
Svar fra Rodrigo .- den 21. apr. 2023
Hello William,Thank you very much for your comment.It is a pleasure to be able to help our guests' experience to be the best and they can enjoy their trip.greetings

10/10 Fremragende

Darrol

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great inexpensive stay. The double singles beds are a little close and the bathroom is separated by a barn door. Parking is on the street. But for the price (clean, well lit, safe, light breakfast, coffee all the time, good internet, close to restaurants and very friendly staff), it was great value. The daydesk manager (Jonaton) was excellent and friendly and accommodating. I stayed 3 more days than anticipated.
Overnattede 1 nat i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hi Darrol,Thank you very much for your comment.We are very happy that you were able to enjoy your stay with us.greetings

10/10 Fremragende

Pablo

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great locatio and new
Overnattede 1 nat i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hello, Pablo, thank you very much for your comment.

8/10 Udmærket

Montserrat

Overnattede 4 nætter i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
Muchas gracias Montserrat por tu buena calificación.saludos

8/10 Udmærket

Pablo

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location and new propety
Overnattede 1 nat i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hello, thank you very much for your comment.

2/10 Forfærdeligt

Mathilde

Overnattede 1 nat i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hello Mathilde,We are sorry that your experience has not been 100% pleasant. Could you send us a message with the details of your situation. This would help us improve our service.thank you so much

8/10 Udmærket

Pablo

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
New need time to improbe but nice place
Overnattede 1 nat i marts 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hi Pablo, thank you very much for your comment, it is part of our commitment to try every day to give a better service.greeting

2/10 Forfærdeligt

Ian

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The floors in the hallways have grates in them letting noise echo throughout the building. There is no soundproofing of any kind so you can hear every word of conversations happening several floors below you and of people in the room next door. The floors of the room were also disgustingly dirty, they clearly had not been cleaned in weeks or months.
Overnattede 1 nat i februar 2023
Svar fra Rodrigo .- den 21. apr. 2023
Hello Ian, we are sorry for the situation caused by the noise, we are already working to solve this particular situation in a better way.Regarding the cleaning of the room floors, we want to mention that our room maintenance staff clean each time a room is vacated, under the supervision of the area manager and checked under a procedures manual. We will certainly pay attention to this detail.greetings

8/10 Udmærket

Antoine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Séjour correct
Hôtel sympathique, propre et d’une décoration simple mais très agréable. La mer et le centre-ville sont à proximité. Petit déjeuner correct, rien d’exceptionnel en soi (des produits du supermarché du coin) mais satisfaisant pour des gens de passage. Malheureusement pour nous, nous étions dans la chambre juste à côté de la réception donc du bruit et la musique du réceptionniste jusque minuit… Insonorisation à revoir.
Overnattede 2 nætter i februar 2023
Svar fra Rodrigo .- den 21. apr. 2023
Bonjour Antoine.Merci beaucoup pour votre commentaire.Nous tenons à vous informer que nous avons déjà effectué le changement d'emplacement de la réception, afin d'éviter les bruits gênants pour nos passagers.mille excuses pour votre situation.Merci beaucoup pour votre commentaire.salutations

8/10 Udmærket

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2023
Svar fra Rodrigo .- den 21. apr. 2023
muchas gracias por tu puntuacion